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ACE Saltwater System on my 2012 Sovereign

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bdoer748:
Newby to the forum and newby to the hot tub world.  Have a 2012 Hot Springs Sovereign with the ACE saltwater system.  Filled the hot tub and added the necessary chemicals and balanced my ph, chlorine etc.  Bought hot tub salt for the ACE.  Manual states to put in 4.5 cups of salt for my model but the back of the package on the salt says I need 8 cups.   I added 4.5 cups like the manual states but my green light is still flashing on the outside of the tub and the water icon is still flashing on my control panel.  The message states low salt/clean cell still.  So I turned the power off and took the cell outta the filter and made the cleaning solution with PH down.  Let it set for 10 minutes and took it out.  Didnt notice any bubbles removing calcium buildup.  Cleaning it didn't help.  Still get the green flashing light on the outside of the hot tub and the water icon flashing.  Is it because I only added 4.5 cups whereas the back of the salt package states 8 cups?  Only thing I havent gotten is a salt test strip to confirm if the salt level is really low or not which I will get after work tonight.  If the cell is actually dead I really don't want to buy one as I've read they dont last long.  What is the ppm suppose to be at?  I've read 1750ppm but then the manual stated 1000ppm?  Is there a way to bypass the ACE all together.  Or what are the necessary steps in just removing it?  Any help would greatly be appreciated.

castletonia:
1750 ppm is what the salt should be.  The range is between 1500ppm - 2000ppm.  It will probably read low salt until you get at or close to the 1500ppm.  You need to either get salt test strips, a Taylor salt test kit or bring your water in to a pool/hot tub store to have tested.  Until then you're going blind.

I would expect a salt cell on a Sovereign to last in the 2.5-3 year range, but the output setting and how often/little you use boost will affect the life of the cell.  If the cell is bad and you choose to not replace it, you will need to disconnect the power supply from the IQ2020 control box, remove the cell, get a new pass-thru plug and filter cap. 

bdoer748:
I will buy salt test strips once I get off of work.  If the cell is indeed bad i'll just take the system out.  Can you show me via links what these parts look like?  Is it something I can just goto a pool/spa store and theyll have?  Thanks again for your help.  It's greatly appreciated.

castletonia:
I can't figure out for the life of me how to attach pictures.  The filter cap is part 36513 and the pass-thru fitting is 73480.  You will have to get the parts either from your local Hot Spring retailer or an online retailer.

bdoer748:
Sweet!  Thanks again.  I just bought salt test strips on my break.  So ill test for salt first when I get home and add as needed.  If it gets above 1500ppm and still says low salt I know the cell is bad and ill remove.  My local Hot Springs dealer has both of the parts as well.  Thanks again! Im assuming if it comes to me removing the system due to a bad cell......once I remove it that green light will stop blinking and stay solid?

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