Original > Hot Tub Forum
Let’s Talk Dimension One (D1)
BullFrogSpasMN:
--- Quote from: Sam on January 02, 2019, 06:45:21 pm ---Honestly, that would be a big enough red flag on the dealer that I would probably eliminate them from contention. If they can't return your call with the prospect of a $15k sale, what will happen when it's a service issue or operational question? I'll give people the benefit of doubt once or twice but this appears to be egregious.
--- End quote ---
I would agree, slightly alarming...I'm in sales and If i get a notification on my phone about a 'lead' either calling or emailing I'll literally pull off the road if I'm driving to call them back immediately. If you submit a 'request' to our own local website (those leads are live, meaning once they hit send I get it immediately) I'm calling you if it's 8:00 pm at night, cause I know you're in front of the computer looking at spas. Are you sure you're calling the right number? lol something just doesn't add up
aug0211:
--- Quote from: swilly1000 on January 02, 2019, 08:40:48 pm ---If you have a good local service guy then can you not negotiate the best deal you can with the dealer and then not have to deal with them again?
I would try contacting D1 directly and feel them out on the warranty questions. Can your local service guy do the warranty work? Ask them about those service issues from years past. Guessing they will have a scripted answer for that, but at least you will get a feel.
I would also consider letting them know about your difficulties getting a hold of the dealer. They won't be happy to hear that their dealers are not following up on unsolicited leads!?!?
--- End quote ---
I just sent a text to the service guy asking if he has any idea what is going on. We'll see what he comes back with. I'll be sure to let D1 know this dealer isn't trying to sell their tubs, too. Your note about only having to work with the dealer a little bit is actually the only reason I'm still considering these guys. I figure they can make some money off me on the orignal sale, that's fine - and then from then on, I'll be calling the service guy (and he may go through them, which is fine, as long as I am talking with him because he is super responsive).
--- Quote from: BullFrogSpasMN on January 03, 2019, 01:37:24 pm ---
--- Quote from: Sam on January 02, 2019, 06:45:21 pm ---Honestly, that would be a big enough red flag on the dealer that I would probably eliminate them from contention. If they can't return your call with the prospect of a $15k sale, what will happen when it's a service issue or operational question? I'll give people the benefit of doubt once or twice but this appears to be egregious.
--- End quote ---
I would agree, slightly alarming...I'm in sales and If i get a notification on my phone about a 'lead' either calling or emailing I'll literally pull off the road if I'm driving to call them back immediately. If you submit a 'request' to our own local website (those leads are live, meaning once they hit send I get it immediately) I'm calling you if it's 8:00 pm at night, cause I know you're in front of the computer looking at spas. Are you sure you're calling the right number? lol something just doesn't add up
--- End quote ---
Agree - it's so odd. Only thing I can think of is they're a member here on this forum and have decided I'm too high maintenance of a customer for them ;D
They have two locations. Their website "Call Now" button sends you to location A. Location A has always been super nice and pretty responsive. The first person I spoke to took down all of my information (name, number, email) and said he was going to line up a wet test for me in the Amore Bay and Sarena Bay - but would need to use both locations (and would drive us back and forth between the locations - wow, that's nice). Wanted to get my info so he could call me back with a date once he had everything coordinated. I send an email to location A to follow up (based on the address on their site) - and I never hear back).
Two weeks went by and I never heard back. I called back to location A and they said they would need to connect me with location B for D1 conversations. I said I'd call over there and they said don't worry - we have your info (remembered me from first conversation) and will send it to location B and have them call you.
Two days go by and I don't hear anything. I call back in to location A to make sure I wasn't mixed up. They apologize and say location B will call me before the end of the day. Nobody calls.
The next day, I call location B - and get an associate who works on fireplaces, not hot tubs, but she tries to answer some of my questions. She is super friendly - but not able to get specific with wet test opportunities and or pricing. Plays a game of telephone with the sales manager, but would not put him on the phone to talk to me directly. Finally, I give her my info, and also get an email address from her (different from location A, and I confirm it twice) and send that email address all of my details. I never hear back on that email.
That night, service guy from location B calls me on my cell phone and apologizes for missing me earlier in the day (?). I explain that I'm in the market to buy, and don't want to waste his time since I don't have any service needs (yet), but he proceeds to chat with me for about 30 minutes giving me general info, and gives me the specific name of the sales manager to ask for at location B.
I call location B again 2 days later, no answer, leave a VM.
One more day, another VM.
2 days pass, another VM.
3 days pass, I send another email to both email addresses (location A, location B). No response.
That's been about 3 days, I believe. I texted the service guy just now and he replied in the time that it took me to write this - gives me another number and another name to ask for. Fingers crossed that this one works out.
Meanwhile, the other D1 dealership that I can find in Ohio seems great - they are really friendly and responsive. Unfortunately, they are transitioning to a new location right now - and won't be set back up until March.
D1 is making it tough to buy a tub :-) Maybe we'll end up with Hot Spring/Jacuzzi/Sundance just because they are purchasable, lol (to be fair, we also like those three other brands, we just really want to give D1 a shot before pulling the trigger).
Hottubguy:
I'm the same way as most of the dealers on hear. I get a email and I automatically respond right away unless it's a holiday or I'm on vacation. If I'm away the Emails get sent to one of the salespeople in my office and they do the same. Would definitely give me second thoughts about purchasing a tub from them. For whatever reason it seems D1 doesn't have a large dealer base (at least compared to most other high end brands). There is a dealers about a half hour from me of them but I don't think there is another anywhere close to me. For comparison there is 4 Hot Spring dealers whithin a hour and a half from me, 3 Marquis dealers, 4 Caldera Dealers, 3 Sundance dealers and a couple of Bullfrog dealers
aug0211:
Good news, I reached out to "Location A" of the closest D1 dealer, and they apologized again and said they're really confused. The guy promised he would personally dig in to it for me.
Got a call from "Location B" about an hour later - he thinks their call routing is messed up so that calls are not routing to their sales floor. I hope it's true and it's just an honest mistake.
He talked to me for a really long time and clearly really likes Viking. He does also have the Amore Bay on the floor wet ready to be tested.
I'm not sure if this guys is really, really honest, or if he's trying to turn a huge profit here. Do these prices seem reasonable? I looked up other prices but they are all back from the ~2005 timeframe and I'm guessing things have changed.
D1 Sarena Bay - $15,500 supposedly this is loaded with every option/upgrade; includes delivery, cover, startup chemicals (no lifter, no chemicals beyond startup)
D1 Amore Bay - 14,000 supposedly this is loaded with every option/upgrade; includes delivery, cover, startup chemicals (no lifter, no chemicals beyond startup)
Viking Heritage - $9,900 supposedly this is loaded with every option/upgrade; includes delivery, cover, startup chemicals (no lifter, no chemicals beyond startup)
castletonia:
Those D1 prices appear to be inline with what I have heard they sell for, but I do not have direct knowledge of their pricing. The Viking price to me seems really really high. I have nothing against Viking because I think they make a fine basic hot tub, but I could not justify spending $10k on them.
Navigation
[0] Message Index
[#] Next page
[*] Previous page
Go to full version