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Let’s Talk Dimension One (D1)

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Sam:

--- Quote from: Summit on December 27, 2018, 08:06:38 pm ---I think you will be thrilled with D1, problems in the past are exactly that now,  in the past...

--- End quote ---

I would assume this too.  I hope I didn't sound like I was bashing them.  They really are some of my favorite spas out there.  Just trying to provide my honest opinion and experiences and there was certainly some frustration.

aug0211:
I just need to find a D1 dealer who will respond to me. Have emailed twice, talked to 3 different associates who “promised” their D1 specialist would contact me, and left 3 voicemails. It’s been three weeks and I call about 3x/wk to leave a VM or talk to an associate (but never the main D1 guy who can have a meaningful convo with me). The company will not connect. The service guy is great - called me from his personal phone after hours and talked for about 30 minutes - but I can’t talk to anyone in sales who knows anything about D1. It’s a 1.75 hour drive to get to the store so I want to talk before driving there.

Who knows of decent D1 dealers within ~2 hours driving from Central Ohio (so really, anywhere in Ohio)?

Sam:
Honestly, that would be a big enough red flag on the dealer that I would probably eliminate them from contention.  If they can't return your call with the prospect of a $15k sale, what will happen when it's a service issue or operational question?  I'll give people the benefit of doubt once or twice but this appears to be egregious. 

aug0211:
This is what I’m so torn on. The sales team seems rough. The service guy, however seems great! So maybe service would be excellent after purchase? Going to give them through next week to see. Maybe things are crazy with people out around the holiday period?

We also reached out to the one other D1 dealer I can find in Ohio (really? Are there only 2 D1 dealers in all of Ohio!?).

swilly1000:
If you have a good local service guy then can you not negotiate the best deal you can with the dealer and then not have to deal with them again?

I would try contacting D1 directly and feel them out on the warranty questions.  Can your local service guy do the warranty work?  Ask them about those service issues from years past.  Guessing they will have a scripted answer for that, but at least you will get a feel.

I would also consider letting them know about your difficulties getting a hold of the dealer.  They won't be happy to hear that their dealers are not following up on unsolicited leads!?!?

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