Brand Specific Forums > Hot Spring Spas

Grandee purchase. Good deal?

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CCC:
So I have put a deposit on a Hot Springs Grandee. I really like the looks of the tub and the dealer seems legit (Oregon Hot Tub). I live over an hour away so service was a concern. I am paying 12,100 + tax for the tub and all of the usual accoutrements, including delivery 60 miles away. Is this a decent deal? I have not had a chance to wet test it as they don't have one ready to go for that. I've never owned a hot tub. I live in a small population area but have been reassured that the Hot Springs dealer does regular service to this area. So here is my dilemma:

I have two local dealers, one across the river and one half an hour east of me. The closest one sells L.A. Spas, which I have a bad feeling about even though the dealer is very nice. The other is a Bullfrog dealer that is half an hour away. The product looks good, but the one they have filled on the floor is an A8 with a double lounger, and it is stinky and the water level is low. This turned me off right away. I don't even want to wet test it because it stinks and has been on their floor for months. I'm sure it is a fine product, and I'd really like to try it. (They also sell Marquis, but only have one small one on their showroom and if I'm going to go that route I'll go for the Grandee). For me, the only realistic choices to get service are the L.A. Spa, Bullfrog, and Hot Springs. I'm not even going to trouble myself looking at other brands because I want something that can be serviced hassle free under warranty. I like the concept of the Bullfrog, but am a little put off by the experience at the dealer. The Hot Springs people seem like pros. I also asked the Bullfrog service guy what he thought about Hot Springs and he said "I'd never even work on one, they're a pain in the ass." They made it sound like the Bullfrog was some trouble-free panacea. I wasn't born yesterday and I know that stuff breaks.

Should I suck it up and wet test the Bullfrog? Will I be happy with the Grandee even though I couldn't wet test it? Oh, yeah, I am 6'4" so bigger is better. It will be just my wife and I 99% of the time but I want to be comfortable. Both it and the A8 are 38" deep. That is a big deal to me.

Pretty stoked about the Grandee but feeling guilty about not giving the Bullfrog a fair chance. I've read a lot on this site and I am really looking forward to the comments.

Chief Kyle:
After recalling my experience shopping tubs (Oregon Hotsprings, Marquis, Jacuzzi) last year, that seems like a good price.

 I, also, had a good experience with Oregon HotSprings, but ran into the same issues; out of the three tubs I wanted to wet test they only had one filled and would not fill any of the other tubs.  The tub I did test just wasn't right for me, I believe I was quoted 13,000ish and when I asked is this negotiable, the dealer said "NO."  Went to the Marquis dealer (also a good experience) they had the two tubs filled I wanted to wet test, the tub I wet tested was a good fit, I didn't get caught up in the bells and whistles or this filtration system is better than that one... I knew the tub(s) I was testing were repeatable brands and offered good warranties.

So after my my experience...YES wet test, your eyes may tell you this is the one, but your body may tell you something different...12 grand is a big chunk of change.

Sorrentino100:
I'd call Bullfrog in Utah and explain what is going on with your dealer. See if there is another dealer that you can arrange to wet test the tub you want in the Bullfrog line.

I suggest testing the A8 with a Gyrossage, Pulsator, NeckBlaster, RainShower, Oscillator and Wellness JetPaks.

If that's the only dealer you can go to, I'd ask them to put some Ahh-some cleaner in the tub, drain it, clean the tub and filters, re-fill the tub and balance the water chemistry prior to testing.

You will notice a big difference with the Bullfrog jets.

Good luck!

MarKee:
I would have given Marquis a better look, given they're made in Oregon and have an excellent reputation.  There are 3 Marquis factory stores in Salem, Beaverton, Clackamas and about 10 other dealers throughout Oregon.  Sounds like you may have stopped in to a small Marquis dealer that's not really in the business.  I happen to be the manager of the Marquis store in Beaverton, If you haven't completely made up your mind, give me a call and I can save you several thousand on a similar sized spa that is built better with more features, and better therapy in my opinion (not to say HotSpring is a bad tub - they make a good spa).

Spatech_tuo:
The Bullfrog guy thinks his is best, the Marquis guy thinks his is best, the Hot Spring guy... and guess what, they probably do think that. The reality is you need a good spa (all of those certainly have good reputations), you really want to wet test (tell them its the deal breaker if necessary), you want a good deal and you want to get in writing that they'll service you from afar and have them note any travel fees involved. Take your time and get the spa that is best for you and from the best dealer because it really does matter who you're buying from.

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