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Disappointed with my Jacuzzi delivery today

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amy2421:
My delivery is supposed to be 2 hours from now and I just got a call that the color of our tub is wrong. We ordered it 3 months ago so we would get exactly what we wanted. I think they gave ours away to someone else, because it came in at the end of July, and now they are trying to give us what is left at the end of the season.

The cabinet is the wrong color, so they suggested they could come back in 3 weeks and change the sides. We are having our deck built around it so I am not happy with that solution. They are offering no compensation whatsoever. Or we can wait another 4 weeks to order the color that we ordered 3 months ago.

Simply unbelievable Jacuzzi.

Water Boy:
Sorry to hear that. I will say though, even spa dealers are human, and are prone to mistakes like this from time to time. I had almost the exact same situation happen to me. Customer ordered spa exactly how they wanted it. It came in like a month later, and they didn't take delivery until three months down the road. I kept the spa packaged the whole time until we delivered it. Upon opening it, they discovered I had ordered the wrong color. I felt terrible.

I was willing to work with that customer for my mistake, so I would think that your local Jacuzzi dealer would as well. I would remain calm, and go into the store and speak with the owner or manager, and let them know you aren't happy about it. Maybe they would be willing to work with you some then.

lehacf:
Sorry to hear that. I know how excited you were waiting for you tub to come in and now that major disappointment. I would not go with the option of changing sides on already installed tub. The less anyone touches the tub or works on it the better I think it would work and longer it will last.

I would ask dealer for the order details as it got submitted to the factory and try to figure out where the problem happened. Was it the dealer who gave your tub away, or was it the order that was placed incorrectly. Depending on the outcome I would then contact the factory and made a big stink about the whole thing.

Give your ordered product away to someone else actually happened to me back in 2012 when we were buying new Nissan Altima. I went to the dealer and placed the order. Vehicle was supposed to take 3-4 weeks to arrive. Two days later I called back and tried to cancel the whole thing. The following day I had my car delivered to me. I guess some poor guy had to wait another four weeks to get his.

amy2421:

--- Quote from: lehacf on September 28, 2015, 12:51:18 pm ---Sorry to hear that. I know how excited you were waiting for you tub to come in and now that major disappointment. I would not go with the option of changing sides on already installed tub. The less anyone touches the tub or works on it the better I think it would work and longer it will last.

I would ask dealer for the order details as it got submitted to the factory and try to figure out where the problem happened. Was it the dealer who gave your tub away, or was it the order that was placed incorrectly. Depending on the outcome I would then contact the factory and made a big stink about the whole thing.

--- End quote ---

I didn't like the suggested option of changing the sides either. I've been waiting over an hour for the manager to call me. It is so disappointing to have waited this long and be spending this much money, to feel like I'm now being treated like this before I hand over a very large check.

lehacf:
I would probably start calling Jacuzzi by now. If my day got ruined by dealer like that I would certainly give it my best to ruin it for the dealer as well.

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