Brand Specific Forums > Bullfrog Spas
Bullfrog A7L - Brand new and already problematic
BullFrogSpasMN:
--- Quote from: FL Person on August 29, 2016, 09:14:28 am ---It's ironic that I was the last to post in this thread, prior to buying a Bullfrog. I now have an R6 and have a similar problem that I have diagnosed to be a bad seal on a Jetpack. The o-ring/gasket on the bottom of the Jetpack is cracked and the glue/silicon has that is supposed to retain the gasket has failed (the gasket can be removed, while the gaskets on the other two Jetpacks are secured in place with glue/silicone).
I'm already three+ weeks into waiting for the heater to be replaced under warranty. I will be calling my dealer again this morning to find out what they intend to do about the faulty Jetpack gasket/seal/o-ring.
For those interested, the symptoms are similar to what was described by the OP; with the pump running, there are all kinds of sounds and vibrations emitted from the Jetpack. But the most obvious indication of a bad seal is the water that is clearly being forced up behind the Jetpack.
FL Person
--- End quote ---
3 weeks for a Heater? we get them in 5 days and that's assuming we have to order it from the factory which is rare because we always stock heaters. If the JetPak is bad and/or the gasket won't maintain it's proper fit just have them warranty it...these are issues that can be resolved with a phone call from your dealer to Bullfrog, they take care of stuff very very fast and even have a full online order system your dealer can order direct from
tmaestas95:
--- Quote from: FL Person on August 29, 2016, 09:14:28 am ---I'm already three+ weeks into waiting for the heater to be replaced under warranty. I will be calling my dealer again this morning to find out what they intend to do about the faulty Jetpack gasket/seal/o-ring.
FL Person
--- End quote ---
Out of curiosity, what was wrong with your heater? I'm having the heater in my 2 month old R8 replaced on Thursday - there is an intermittent buzzing sound coming from it when pump 1 is on low that I posted about here http://www.whatsthebest-hottub.com/forum/index.php/topic,20140.0.html that the dealer diagnosed as the element vibrating against the inside of the heater.
FL Person:
--- Quote from: tmaestas95 on August 30, 2016, 11:35:11 pm ---Out of curiosity, what was wrong with your heater? I'm having the heater in my 2 month old R8 replaced on Thursday - there is an intermittent buzzing sound coming from it when pump 1 is on low that I posted about here http://www.whatsthebest-hottub.com/forum/index.php/topic,20140.0.html that the dealer diagnosed as the element vibrating against the inside of the heater.
--- End quote ---
Basically, the same problem, though I'd describe mine as a clanging, not a buzzing. And it wasn't intermittent. If the pump was in low, there was noise. I had the tub on the default filter times. Filter cycle 1 was 6pm-8pm. I tend to sit on the lanai at those times and the noise was driving me insane. It's now been replaced but I changed Filter 1 to 3pm-5pm, anyway.
The repair guys said they often open the heater and bend the element away from the housing to eliminate contact. But since this was brand new, he'd just go ahead and replace the entire unit under warranty.
FL Person
FL Person:
--- Quote from: BullFrogSpasMN on August 30, 2016, 08:34:29 pm --- If the JetPak is bad and/or the gasket won't maintain it's proper fit just have them warranty it...these are issues that can be resolved with a phone call from your dealer to Bullfrog, they take care of stuff very very fast and even have a full online order system your dealer can order direct from
--- End quote ---
I'll refill the tub today and see if the gasket seals properly. If not, my next call will be to Bullfrog.
FL Person
FL Person:
Just had another Bullfrog Jetpak gasket break free. Terrible quality control.
I'm beginning to wonder if my spa was built on a Friday afternoon.
FL Person
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