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Marquis Euphoria Troubleshooting HELP

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Canada:
Hi,

We have had our Marquis Euphoria for about 9 months now.  We love it, EXCEPT, one of the pumps (pump #1) has reduced power coming out of the jets.  We have had a couple of technical reps come and check and nobody can identify the problem and they all say the hot tub is working fine.  However, there is no doubt that one of the jets is no longer working at full capacity.  The problem is most apparent in the whirlpool function...if we put both jets on whirlpool function (thereby comparing apples to apples) jet #1 is probably only 60% as strong compared to jet #2. 

Is there a way or tool that can measure the power of the jets (I think it is called GPM)?  I am convinced there is a problem yet the "experts" don't seem to agree with me.  I feel like I need proof to show them there is a problem.

Thanks!

Budule:
Somebody else here had the same thing going on I believe , they  ( company ) didn't want to dig the foam out and tried to get him to "live with it "  but he insisted......turned out to be a kinked line.......

Hottubguy:

--- Quote from: Canada on July 30, 2014, 08:12:01 pm ---Hi,

We have had our Marquis Euphoria for about 9 months now.  We love it, EXCEPT, one of the pumps (pump #1) has reduced power coming out of the jets.  We have had a couple of technical reps come and check and nobody can identify the problem and they all say the hot tub is working fine.  However, there is no doubt that one of the jets is no longer working at full capacity.  The problem is most apparent in the whirlpool function...if we put both jets on whirlpool function (thereby comparing apples to apples) jet #1 is probably only 60% as strong compared to jet #2.
 

Is there a way or tool that can measure the power of the jets (I think it is called GPM)?  I am convinced there is a problem yet the "experts" don't seem to agree with me.  I feel like I need proof to show them there is a problem.

Thanks!

--- End quote ---


When both the whirlpools are on are both the air lines open?  That can make it less powerful. Also I'm sure you've checked this but when you turn the whirlpool jets on those are the only jet on correct? 

Canada:
Hi and thanks for responding to my question,

Yes, the air lines are both open and only the whirlpool jets are on.

Thanks.

Hottubguy:
Did you show the techs the whirlpool jets on and point out the difference?  I doubt it's a bad pump sound more like some sort of a blockage in a line. Did they check in the equipment area where the pump is to make sure the slice valves are all the way open?  Has this been a issue since you received the tub or something new?

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