Original > Hot Tub Forum

Do dealers typically setup or deliver?

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empolgation:

--- Quote ---Maybe you thought they just stood around drinking martinis and smoking cigars?
--- End quote ---
Oh no, that happens after everything is complete.

That's a solid plan, one that I would hope to experience  - but if the delivery crew isn't doing the electrical hookup they might as well be drinking and smoking as who knows when/if the "electrician" will be there to taste those wires.

Mendocino101:
I think Wisoki is right....lol...The patient man that he is.... ;)...get the hose in the tub...install lifter...do the wiring if you are going to do so.....the tub will be close to full....give the customer a run down and how to operate...(that works if they are home when you deliver)....if they are not than a good dealer will return to walk the customer though spa....

But here is my question what about the trash...As a customer do you feel that it is reasonable to neatly fold or cut it up and leave near your trash area or do you except it to be removed.....I know it may seem trivial to some but it can leave bad taste for others....I think it is reasonable to leave it picked up and neatly put near the trash....any thgouhts....?

empolgation:
Good point mendo - as a customer I expect delivery to include the removal of trash. Similar to major appliances - I've never had to deal with the box and trash for a new stove, oven, refrig, hot water heater etc...

Brewman:
Our dealer took all trash with them.
This is what I'd expect, based on other things I've had delivered in the past.  When I've had appliances and furniture delevered, the trash was taken away by the delivery crew.  At the very least, I'd expect the crew to ask in advance if it was ok to use my garbage cans or recycler.  I figure the delivery charges include the cost of hauling away the packaging.
Brewman

 

Lori:
Well, after the crane plunked my spa down, the delivery crew took it off the pallet.  They then unwrapped it and began the set up.  Stuck the hose in and began filling it up.  Basically what Wisoki said, put the cover lift on, when that was done, one of the crew hooked up the wires inside the cabinet while I ran around taking pictures.  By that time, the tub was full.  Tried to turn it on, and the electrician had not used the sub-panel supplied by my dealer.  Had to make a trip (30 minutes away) to the store for a new box and while I was there, I paid the balance on my credit card.  Had to wait a couple of days for the electrician to come back.  (He is a friend's dad, so he worked me in.)  Once he switched the sub-panels, I was in business.  Came home and turned it all on, it was good to go.  I soaked that night, and the dealer came out the next afternoon to give me an orientation of how to maintain my water and spa.

In hindsight, the guys realized they should have had the crane lift the pallet back over the house, since it was too big to leave intact, so they broke it up and hauled it and the packaging materials, placed it all on the trailer they used to deliver the spa and left my yard impeccably clean!

That is how mine went.

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