Original > Hot Tub Forum

Do dealers typically setup or deliver?

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Wisoki:
it aint brain surgery, and most customers want to see the tub running before the delivery crew leaves. That is my stand as well. All hot tubs/spas are going to run off of a gfci protected circuit. If the electrician has done his job as per the manufacturers specs, where is the liability in connecting 6/3 red to red, black to black white to white and green to ground, or in the case of Jacuzzi/Sundance 6/2, hot to hot ground to ground. Even more simple. It is as simple as pluging in an iron once the wires are there and ready. I personally am not going to the expense of sending out a sencond crew/individual to teach the customer how to operate the tub, when in fact my delivery crew can do it at the time of delivery. It's expensive enough to run a business with out having to pay someone 2 hours wages to go out and tell the customers to push this button to turn it on, turn that lever to make the water do that etc...

bulmer4nc:
Should I expect a dealer to at least give me a chemical lesson?    At this point the only thing I really know how to do with a hot tub is sit in one...  Water treatment / maintanence is something that I'm going to have to learn.   Should I expect the dealer to get me started or am I on my own?

Spatech_tuo:
Its fairly typical nowadays for the dealer to give you an in-home orientation either at the time of delivery or after the fact for those who aren't up and running for awhile. If its not a routine (and free) service of theirs but you ask for it before the deal you'll get it without question as they want to make the sale. Asking after the sale makes it subject to whether they practice good customer service techniques but you should ask and I imagine they'll follow through. Chances are they'll do it gladly, especially if you're flexible with when they can schedule you in.

SerjicalStrike:
It is not always as simple as black to black, red to red etc... I have been out to houses where all three wires were black.  You are assuming that the electrician did the job correctly.  

It is a lot easier to go over all the chemicals and operation of the tub once the tub is running and warm.  It also doesn't hurt if the customer has tried it out first to get a fell for the spa.  

The dealer should definitely give you a chemical start up as well as show you how the controls on the spa work.

paige:
I have been told by a few of our dealers that you can void your warranty if it is not installed by a professional which to me could possibly indicate a licensed electrician.
Not sure about that but I plan to have my first tub installed by an electrician.

Paige

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