Original > Hot Tub Forum

Sundance Maxxus Delivered Today

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Rboehme:
This is a rare occurance as most dealers want thier customers to be happy.

When you purchased the spa did you sign an invoice stating what you purchased? Did you get a copy?

Explain to the dealer that the reason you purchased from them is because you felt that they were the best choice, and that you felt comfortable that they would treat you well.

Let them know that you are not satisfied with the service you have recieved so far. That you can not recommend them to your friends and neighbors until you feel that you have been properly taken care of.

If you put a stop payment on your check or dispute your credit card charge you will have to be able to provide proof that you did not receive what you payed for.(Invoice)

Also remember that you catch more bees with honey than with vinager.

Good luck.

Rboehme:

--- Quote ---Sounds to me like they just plopped it down and ran off like scared bunnies.  Sorry to hear it!

So, for other posters who have been defending to the death the overwhelming importance of buying from a dealer rather than a big-box store, what's up with this?
--- End quote ---


There are exceptions to every rule.

Electro:
Hi EveryOne,                                   :)

Thanks for the thoughts and suggestions.

I'm mulling over my options on what to do.  I've been busy today, writing an electrical program review, finishing design of my 100 amp feeder - for future remodeling - and 60amp GFCI subpanel, purchasing the parts and materials, reviewing the work with one of my engineer/electricians, getting the design in for a permit, and catching up on several hundred e-mails at the office.  Actually, that was yesterday - as its after midnight now.

So, I've not had time to think about it or contact the dealer.  I'll provide additional details later.

Electro

Chas:
Just post his home phone number - we'll take care of it for ya !! ;D

Electro:
Hi Guys,                 :'(              :-/               >:(

I have been quite surprised at the attitude of the Sundance dealer, following the sale when he'd received his money.  He provided me with no information at all about how to connect the spa or how to operate it.  I found out by reading the Sundance web site and reviewing the manuals there.

I have not yet decided what I will do in response to his illegal action in cheating me of the cover lift that was included in the sale.

I need to reconsider what cover lift I want now, based on your responses.  I'm especially interested in the posts on alternative cover lifts for the Maxxus.  Note that I have the Sundance tri-fold lift, which adds an additional section to the cover that would normally fit the Cameo or Optima.  The Covermate I works- sort of - but it is clearly not adequate for this cover.  What lifts would you recommend and why?

Tubber - you said the Covermate lifts were not strong enough for the Maxxus.  What do you recommend?

Chas - you included pictures of a number of Covermate products.  What are your thoughts?

I had liked the Covermate II, since the manufacturer indicates it allows for greater leverage than others, and
it appears to allow the cover to rest at a lower level, which provides for a better view.

Electro

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