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Sundance Maxxus Delivered Today

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Electro:
The Sundance Maxxus was delivered today.  I am not happy.

One of the problems involves the cover lift.  I spent 3 hours with the dealer/owner a month ago reviewing various cover lifts, so that my disabled wife could manipulate and open the spa.  I specifically discussed this with the dealer and he made recommendations.   I settled on the Covermate II, and paid extra over the Covermate I, since the Covermate II provides additional leverage and is easier to open.  The spa was delivered with the Covermate I.  I questioned the dealer and he seems to have no recollection of our discussion, which is documented in my detailed notes.   In response to my direct request, he refused to list the specific cover lift on the order form.  Today, he insisted it was correct that I get the Covermate I.  

The spa was delivered with no instructions.  I had found some info on the Sundance web site about how to do the installation, electrical connection and an owner's manual.  I printed these.  It is not clear as to which of the 3 jumper settings I have.  Does anyone have a pictorial description showing how to change the jumper between the 32, 40, and 48 amp settings, for use with 40, 50 and 60 amp breakers respectively?  This info does not appear to be in the manual.  I am quite irritated that the dealer did not provide any instructions at all.

Any suggestions?

Electro

Jordy:
I take it you have already paid for the spa in full. If you paid by cheq. I would call the bank and cancel it right now. Then call the dealer and email/fax him a list of items that are unresolved w/respect to your agreement. You may be surprised at how quickly he regains his memory! If he seems unco-operative, tell him to come and pick it up as you will have nothing but problems in the future.

Starlight:
Sorry to hear that this is starting badly.  I just took delivery of a new Cameo last week and it came with a packet printed "Important Spa Owner Data" and the serial number of the tub.  The only really important useful things in it : 1. owners manual explaining how to set up filter cycles, etc., 2. warranty for cover--to be mailed within 10 days, 3. warranty for tub--to be mailed within 14 days.  The delivery guys positioned the spa, installed the ozonator, and said a tech would come out to configure the jumpers.  I didn't argue since my electrical isn't ready.  I know that sundance has the manual in pdf on their site, and I would raise a big stink with the dealer over the missing warranty papers.  It sounds as though your relationship with the dealer is already almost an adversarial one; if it isn't a simple misunderstanding that does not bode well for the future.  Options that I see:

1.  Do nothing if additional dealer contact not fruitful, get warranty papers from dealer/corporate
2.  Try to exchange cover lifter for upgraded version, maybe pay a differential
3.  Raise stink with dealer and elevate issues to Sundance corporate
4.  Stop payment/contest charge
5.  Tell dealer to remove tub and start over with a new dealer.

The manual does not have any jumper configuration information; however, the export version does.  See  www.sundancespas.com/Communications/ InstructionManuals/E850EMan.pdf  

I know how angry I would be if I had to invest the time to correct these mistakes, so I feel for you.  I hope this is resolved quickly and favorably for you.

Starlight

ZNICK:
GASP! (I couldn't help it guys, forgive me)   :-[

Z

Tubber:
Sorry to say this but sounds like your dealers a little lost.  We will not even offer the covermate 1 or 11 for the maxxus. The covers just to heavy for those lifters.  did you get a pre delivery guide all the electrical info will be in that.

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