Original > Hot Tub Forum
Thermospas -vs- the Competition
ZzTop:
Spatech T U O well said, I know you speak for all the regulars on this board. Thank You!
ZNICK:
I can copy and paste plenty of forum responses where Thermospas customers state they love their tubs!
These boards are frequented by dealers MUCH more than consumers. With 800+ dealerships, Hot Springs has what, 8,000-10,000 salespeople? Thermospas has around 100.
If 1% of those read these boards, thats 80 Hot Springs (or whoever) dealers... and um... me. 8)
In most cases, it's the dealers jumping to defend other companies on these boards more than "happy tubbers". Thermospas customers are in their tub, not reading industry boards! (cliche, cliche!)
There are THOUSANDS of happy Thermospas owners... I've said it dozens of times on the various boards. Send me your address, and I'll send you a list of well over a hundred of them!
Not 1 person has taken me up on it.
I've sold hundreds of Thermospas, and have had 2 people not totally satisfied. Both have been taken care of. (no, they're not "swimming with the fishes"!) ;D
Please don't expect us to believe that there's no complaints and/or negative websites made about Sundance and Hot Springs. If you like I'll happily post the links... I just don't feel good about posting that type of thing... but I can if you'd like to see them. (although I'm sure you know where they are already)
Sure, we've had our share of problems, but so has everyone else. I won't bring up the bankruptcies and/or the recalls... it's not my style... yes, you know who you are.
Thermospas has grown from a $5 million to $57 million company in a matter of several years. We had some growing pains, but are totally dedicated to excellence, and work as hard as anyone to please our customers.
We make a high quality product that our customers love, and that plenty of independent rating companies have praised. They are the SAME companies that YOU other dealers swear up and down are credible when you talk to your customers... and you know it.
Chas (and most every other Hot Springs dealer) has the Arthritis Foundation logo on his main page... does that mean he's "full of it" too, and Hot Springs has done nothing to deserve that icon either?
Sure, our warranty is pro-rated, but what would you prefer, a 3 year warranty on your pumps/motors, (when they most likely will work fine) then NOTHING in the 4-10 year period, or a pro-rated one that helps you 7 years longer than most others?
****I've just formed a new group and I'll register the name. Its called American Society of excellence in consumer spa engineering. Who wants to buy my award, and the right to use the logo in their advertisiting?****
Comments like this one make me laugh... sure, the Arthritis Foundation, National Spa Institute and Consumer Digest are all full of beans, right?
Go back and look at the things I wrote about what Thermospas offers. All top quality...
If those were available on YOUR tub, you'd be proud of it to... and well deservingly. If you offer the same or similar now, you're already "touting it" daily.
Come on guys, howbout some mutual respect?
Z
wmccall:
"Come on guys, howbout some mutual respect? "
Respect, there is something you can teach your sales force. I think there is still a mark on my door from where his ass hit on the way out.
Mendocino101:
"Come on guys, howbout some mutual respect? "
you come in here in kind of a boastful way....making some questionable claims about your product...that as it is suffers from image problem to began with and with you and your buddy....you seem to confirm what people think thermo spas or at least thier sales people are all about....mutual respect is just that mutual...maybe there a zen thing we can all do.... ;)...no really nick good luck to you... :D...what part of the country are you in.....
Spatech_tuo:
--- Quote ---Please don't expect us to believe that there's no complaints and/or negative websites made about Sundance and Hot Springs. If you like I'll happily post the links... I just don't feel good about posting that type of thing...
--- End quote ---
I've never seen someone go out of their way to create a website to chronicle their unhappiness with Sundance or Hot Springs. I've only seen that done by customers of a couple brands (again, don't go trying to blame me for what your customers do). Since you don't feel it is right to post these site addresses please feel free to send me a personal message so I can visit these sites you say exist. I also don't see people going out there way to warn people to stay away from spa companies like Sundance and Hot Springs as they seem to take care of people when they have issues. Maybe you in time can create a similar reputation.
I'll let your customers continue to come to these sites and speak for the quality of your product. However, if someone comes to one of these sites asking what experiences people have had I may advice they do a search to find what others have to say.
Navigation
[0] Message Index
[#] Next page
[*] Previous page
Go to full version