Original > Hot Tub Forum
Jacuzzi or Beachcomer
Steve:
--- Quote ---As far as manufacturing goes, Jacuzzi has the advantage because they have ISO9000 Certification.
--- End quote ---
That's right... and I'm sure that means that there is never any problems. ??? yeahhhh
I don't think anyone is selling a spa and telling their customers that it will be trouble free forever. Well... maybe Jordy... ;) cause it has ISO9000 certification ya know. ;D
So, can we all conclude Jordy that what your saying is that if you purchase a spa with this certification, problems are eliminated? You might want to be more specific with your last post.
Can you tell me why Jacuzzi needs a warranty then? It sounds like it should never need any repairs. ???
Not that it matters.... Kluzo alreay purchased a Beachcomber! And with no ISO certification with it either. :o Whoda thunk it ;D ?
Steve
Rboehme:
ISO 9000 means only that the spas are all manufactured the same way. It does NOT mean that they are manufactured correctly. It is just a marketing tool.
kluzo:
It is not just a marketing tool, it is a sales tool. This ISO stuff started out in Europe and I have looked into this for my own company. The only thing I could see is money grab all over it. My company is not ISO certified and never will be and it has not affected my sales one bit. The program is a great thing for lager companies like Jacuzzi because they are involved in more then just Hot Tubs were as Beachcomber (as far as I can tell) only manufacter one product..... Yup... Hot Tubs.
Jordy:
Hey Steve, as you know, ISO9000 Certification is certainly not a guarantee that you will never have any problems, but it does ensure for the consumer that there is a certain standard and consistency w/respect to manufacturing the final product. This, I think is a good thing for consumers. As you and I both know, ISO9000 at least shows consumers that the manufacturer is being held to some sort of standard. I think that is a good thing, don't you agree? It is also a feature that counters the "High Quality" claims that are made by some companies that have very low provable quality controls in their manufacturing processes, to the detriment of consumers.
Steve:
I agree 100% Jordy that any regulations that prevent problems are important. I do believe however that every major manufacturer has these in place regardless of this certification.
As an example, we run all of our spas 3 times prior to leaving the factory to prevent nuisance issues on start-up. There's nothing worse is there?
ISO 9001:2000, the requirement standard, includes the following main sections:
Quality Management System
Management Responsibility
Resource Management
Product Realization
Measurement Analysis and Improvement
What does it mean to me?
In order to use ISO 9000 to the fullest in helping you to manage your organization's processes there are a number of steps to take:
first you need to define what you do and how your organization goes about its business,
then capture this in a documented system,
and you have to do what you say you do,
then make sure you do it effectively,
and lastly demonstrate this to your stakeholders through registration.
I believe ANY watchdog process is a good thing and can only benefit our customers but to suggest that a spa with this certification is the answer to all problems, was a little tough to swallow. Your quote was"As far as manufacturing goes, Jacuzzi has the advantage because they have ISO9000 Certification."
Does this mean that your standards are superior than others laid out by the individual manufacturers? That's debatable until we all know exactly what systems are in place, right? I'm not knocking it because I don't know all there is to know but by the same token, if you don't understand our process, I suggest you find out before assuming one set of standards is far better than another, right? Just some thoughts..
For some clarity Jordy, this minor problem with the Waterways jets wasn't realized until they had some amount of time in the field and under usage conditions for a period of time.
This wasn't something missed at the factory level. I want to make sure you are very clear on that.
Beachcomber and Waterways did a great job in correcting this problem and that's what makes a quality company. It's not about selling a product that has certifications or claims that it will need fewer repairs because of it, but rather how a company deals with problems once they do occur. A sign of a company dedicated to their customers and Beachcomber is all about that!
Steve
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