Original > Hot Tub Forum

Jacuzzi or Beachcomer

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beachman:
The jets have been popping off ever since i've owned the tub, they are still popping off and i've even had the plastic seals replaced. as for the cover they wanted me to take a picture of it and bring it in to them to see it first before they order me a new cover.  I told them I didn't have a digital camera, so they said they would come out and take a look at it.  Well its been about 3 weeks now and still no one has come out to see the cover...

Spatech_tuo:
I'd probably call them back.

beachman:
I have, I've been going in there every week when I get my water tested, and I get told the same thing.  We will be down sometime this week....
hmmm thats one hell of a long week!

Spatech_tuo:
Then you should be calling the main office and telling them your dealer is not servicing you and you want someone to help you resolve the issue.

Jordy:
As far as manufacturing goes, Jacuzzi has the advantage because they have ISO9000 Certification. I used to sell Beachcomber and I think it is a great product as well. If the Beachcomber dealer is telling you that the Jacuzzi product is a low end tub, they are dead wrong and are probably worried about losing your business. Is the Jacuzzi dealer putting down the Beachcomber tub as a Home Depot, low end product? TEST SOAK before buying and if the dealer is making you feel uncomfortable then perhaps that is also something that should enter into your decision.

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