Original > Hot Tub Forum
Tell me watcha think...
Steve:
Wow... all great answers you guys!
First off my medic friend:
The option of "a credit" of such is a good one. Thanks for commenting. I always enjoy your comments.
Robo: You make some great points and believe it or not, I agree completely. I'm a firm believer of a happy customer will tell 2 people and a pissed off one will tell 22. Point well taken.
Ahhh bunka. Kinda hit the nail on the head there bud :). A great afterthought that I should have done prior to delivery. I thought of that today actually...My bad...
I think I'm going to take all of the above and make this right.
Thanks again all. I really appreciate your input on this one!
Steve
Spatech_tuo:
I think I'd try to make them pay the $250 but in the end I think you should cave if needed as much as they don't deserve it. I also think you should revise your return policy to continue to allow for switching of models (either to upgrade or downgrade) but not for switching due to shell/siding color once the spa is delivered.
Tubber:
I agree with Spatech, You've got to change your clause to upgrade the model in 30 days or less. The color choice was theirs to begin with. By taking immediate delivery they made the sacrifice in the color they really wanted. When we do blems or floor models people jump to save a buck. I always enforce the fact that they are going to have the tub for many years and some times sacrificing now will bring discomfort later.
Seems the best thing to do is bite the bullet now on this one. Maybe get a little something as you have to supply the labor for a swap to be made, and the fact that it technically is not a new tub now.
Lori:
Ok, so I didn't have a chance to say that I feel you would do the right thing anyway.
In my opinion, all of the above. I, though, would like to give this couple a piece of my mind. They are the type of people who ruin it for others. I can hear the conversation now, "So they have to come pick the tub up and clean it, big deal." What they don't consider is your time, your crew's time, the liability, etc. not to mention depreciation.
I'm sorry there are people who are so inconsiderate. Why not just get the one you want (color and everything) and be done with it. Even if you have to wait a few more weeks, if they had waited this long, why not a few more weeks.
Just my thoughts!
dhsherbert:
Steve,
I hope this isn't payback for the advise you gave me. :o It sounds like an ugly version of my story. Sorry, bud.
Doug
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