Original > Hot Tub Forum

Tell me watcha think...

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Gary:
Make them pay the $250 (it is only Canadian money :D) Steve if you can. It all depends on how your 30-day guarantee is written. I do believe in taking care of customers but these days way too many people think they deserve the world.

I am amazed when I go and fix a spa that is 6 months, 1 year out warranty and the people feel they should not have to pay. The most common statement I get is "it should not have broke".

Gary

tony:
I think you are being very fair.

Wisoki:
That's the answer. What they did was what people who buy too much house do. Rent the furniture for a weekend when the family is coming over. I'm sorry, but be sure when you are in my store that you are choosing the right one, ALL SALES ARE FINAL.



--- Quote ---I think I'd try to make them pay the $250 but in the end I think you should cave if needed as much as they don't deserve it. I also think you should revise your return policy to continue to allow for switching of models  (either to upgrade or downgrade) but not for switching due to shell/siding color once the spa is delivered.
--- End quote ---

Pooldevil:
Steve
I can't believe you would change out a tub just on colour ...
I can go with Beachcomber on changing up to a better model if you are not happy with it when it arrives.
I am sure Keith Scott will be happy to reinburse your loss in time and money ... he should , after all it was his idea ! ::)
What colour do you think they would like next week ?
Sorry .....
No one here in the UK will back this policy ... there are too many takers and most of our tubs are craned in at a cost of around $1500.
Just don't get caught again ....

Rboehme:
I think you did the right thing.

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