Brand Specific Forums > Jacuzzi Hot Tubs
Jacuzzi J470 Thoughts and Experiences
Spatech_tuo:
--- Quote from: vangoghsear on August 02, 2012, 08:01:48 pm ---
--- Quote from: Spatech_tuo on August 02, 2012, 11:02:19 am --- The customer would be FAR better off to get a standard 10 year shell warranty than a Lifetime*-6 year warranty (IMO).
--- End quote ---
Not if it breaks in the 11th year. ;)
I agree that it's a sales ploy, and I would be tempted to just let it go and get a new one after 11 years, but then again, I would hope to get at least twenty years out of my investment. So, it may not be ideal, but there is some recourse to getting it repaired if it is a structural failure of some kind.
--- End quote ---
Let me rephrase, "customers (plural) overall would be FAR better off to get a standard 10 year shell warranty than a Lifetime*-6 year warranty (IMO)".
Sure they'll be someone who has a spa that fails in year 11 but what about those who have problems in years 6½, 7, 8, 9 ... and think they're fully covered only to find out they need to ship their spa to the factory. Add in the fact that most still own the spa at year 7 but by year 11 a lot have moved on from the spa.
This warranty l;anguage was chosen for its up from sales benefit knowing the term "lifetime" would give give a false sense of security beyond its true meaning, not from a "lets cover the owner best" point of view (IMO).
SnowHot:
This warranty talk has me wondering....
How long does the average person own a Hot Tub before replacing it or getting out of Hot Tubs all together?
Jacuzzi Jim:
--- Quote from: SnowHot on August 04, 2012, 10:23:43 am ---This warranty talk has me wondering....
How long does the average person own a Hot Tub before replacing it or getting out of Hot Tubs all together?
--- End quote ---
The quality of the spa has a lot to do with it, I don't see many people trading in or trading up. I might get two ta three calls a year from a customer wondering what their spa is worth to sell because they are moving or more common is divorce :'( . By todays standards a well known brand can last a very very long time, that being said a pump or part may/will be replaced at some point. Prolly 10 if not more out of 100 never ever have an issue..
planetary:
Quick note, back on topic.
Hudler, thanks for taking the time to post your thoughts! I read them with great interest, as I'm on the verge of a 470 purchase, as well. :)
wmccall:
--- Quote from: SnowHot on August 04, 2012, 10:23:43 am ---This warranty talk has me wondering....
How long does the average person own a Hot Tub before replacing it or getting out of Hot Tubs all together?
--- End quote ---
I'm replacing my middle of the road brand tub after 9.5 years. Definitely getting a new one, but my current one is definitely becoming a money pit, though the shell and skirt are holding up ok.
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