General > Beating a dead horse
Am I unreasonable?- Newest Update- must read!
Anoroc:
--- Quote ---Anoroc,
I just want to be very clear about something....I hope you get the level of satisfaction and service you deserve....Its easy to rant and rave about what someone else should do....but in the real world the problems you have had to this point probably are not enough to get you a new spa......( BUT I Hope you do).....I was not wanting to negative but just hoped to get you to think about another option for you.....Again I think this has been handled very poorly and you should be compensated in some way for all of your frustration .....
--- End quote ---
I understand your point. I posted in order to get the opinions of others on this board. I think you are right in that if I had a great and responsive dealer all of these issues would have appeared to be so insignificant.
At this point I would like to put this behind me but no matter what the solution in the end if I have this spa they are the ones who are in town to service it.
I will keep you posted.
J._McD:
Anoroc, we all know you have a good quality manufacturered product. We also know HS Springs and your Dealer will work with you to seek and find an amicable solution that will meet your needs and leave you not only happy but in Hot Water and Loving it. ;D,
However, it does exemplify the fact that our expectations of Product, People and Price are the basic requirements that we all shop for. We certainly can not focus on one without the others in mind.
PRODUCT, PEOPLE AND PRICE Wouldn't it be nice to get all Three, and sometimes you do. It would be good if we could luck out and at least get Two, But invariably, Sometimes you only get ONE.
You need to line up your order, 1,2,3, which one would you choose to delete first, and then which one is second, that leaves you with the most important one first and foremost.
You have experienced "an issue", and that is something that will find a solution. It just seems to be the time delay that has amplified things, which is part of the problem. It will corrected I'm sure. Simple to say, but that is where the People come in. You have a disappointment that has been complicated by delay.
It's a sampling of the everyday experiences of all the dealers in the industry that we go through, and we all aim to please. Some people just sell product and others of us "follow through" and deliver the expectations. They just haven't hit your target yet. They will.
Frankly, that is what we all hope to do, please you and satisfy your expectations, pure and simple. That's our job. It is the hopeful expectation of every Hot Tub Buyer to select a good quality Product, Pay a Fair Price, and be treated well and with respect in a timely fashion that leaves everyone happy and In Hot Water.
Situations are handled by every Dealer differently, so shop your Dealer, Shop the Product and Shop the Various Price Ranges. If something is a little more than you expected, see what is available for what you want to spend, see what you like and for the $ differences make a business decision, this one or that one.
Bonibelle:
Many times the level of satisfaction that a customer recieves is dependent on the way he approaches the problem. I think that Anoroc is a nice person and was willing to be patient for a while. That may have been a mistake with this particular dealer since I really believe if you are unhappy, you need to state your case and sometimed do it loudly if no one listens! Just like you sales guys can kind of read a potential customer as to where they are and if they are really interested, a customer service person can anticipate a customers reaction by the way they complain or how much they complain. I am not real confident that Anoroc will come away from this whole thing feeling good about anything.
If he gets rid of his tub will his wife be willing to chance it again? It is a shame to have to give up something that you really enjoy because it doesn't live up to it's reputation. :-/
salesdvl:
--- Quote ---I sure wish the mangement at Hot Springs was reading this post so they could understand that I am not alone in how I feel.
--- End quote ---
Maybe they do. Hi Steve, Mike, Matt..... ;)
drewstar:
--- Quote ---Anoroc,
I just want to be very clear about something....I hope you get the level of satisfaction and service you deserve....Its easy to rant and rave about what someone else should do....but in the real world the problems you have had to this point probably are not enough to get you a new spa......( BUT I Hope you do).....I was not wanting to negative but just hoped to get you to think about another option for you.....Again I think this has been handled very poorly and you should be compensated in some way for all of your frustration .....
--- End quote ---
I agree with the above.
The problems are frustrating and they've escalated well past were they should have.
Is the tub a lemon? Eh. I can't say. But as a consumer and ower I understand your frustration. I was hoping HS would have taken the tub back and offered you a replacement jetsetter or full trade in value towards anothr HS tub.
You've alluded that you are working with RSM, what are they attempting to do now that Corporate has said no new tub? Are they going to come out and fully resolve all your issues?
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