General > Beating a dead horse
Am I unreasonable?- Newest Update- must read!
J._McD:
On the other hand however, IF Anoroc had purchased his spa from Costco.com he could simply request a refund by simply stating his level of frustration and dissatifaction, get 100% of his money back and go on with his life. ;D
Seems like a simple solution to me, isn't this what they will be doing in the future. After all, an object that is intended to operate with water and high levels of humidity with a cover on it, shouldn't they anticipate humidity? ???
And I just can not understand WHAT the problem is with getting the diverters lined up correctly. IF they should all be in the 7:00 position and they are when they leave the factory, WHY can they NOT simply align them properly in the field? I will admit, I have never worked on the plumbing of a HS but, can't you simply "cut" the plumbing and align them correctly if necessary?
Anoroc, I am sorry about this unusual level of frustration, and it would be simple for me to say, as a dealer of whatever product, we would have simply replaced your spa with or without the factory, BUT something bigger is at work here, like East Tx says, there is a BIGGER plan here but it doesn't seem to be making you happy. :-/
Anoroc:
I'll be the first to admit that if I had it to do all over again I would not have purchased my spa from here. They have been in business for a long time and frankly, I don't know how I would have known about their lack of service responsibility.
I would certainly consider any other spa over this now...
When this is over I may consider trying to sell it off on my own and just eat my losses and move on to something else.
I sure wish the mangement at Hot Springs was reading this post so they could understand that I am not alone in how I feel.
Vinny:
--- Quote ---I'll be the first to admit that if I had it to do all over again I would not have purchased my spa from here. They have been in business for a long time and frankly, I don't know how I would have known about their lack of service responsibility.
I would certainly consider any other spa over this now...
When this is over I may consider trying to sell it off on my own and just eat my losses and move on to something else.
I sure wish the mangement at Hot Springs was reading this post so they could understand that I am not alone in how I feel.
--- End quote ---
None of us would be able to anticipate how good or bad the dealer is going to be unless the dealer was an a** from the start. Don't beat yourself up. Maybe ask Mario to change repair dealers so that you won't have to deal with your dealer anymore AFTER the resolution with your tub.
hottubdan:
--- Quote ---
None of us would be able to anticipate how good or bad the dealer is going to be unless the dealer was an a** from the start. Don't beat yourself up. Maybe ask Mario to change repair dealers so that you won't have to deal with your dealer anymore AFTER the resolution with your tub.
--- End quote ---
I know we have been asked by Hot Spring to do service on spas sold by other dealers because of level of frustration.
Incidentally, the valves are the air valves, not diverter valves. Ask Mario to come out with the service tech. If the service tech does not know how to repair, and Mario also doesn't (some RSMs do, some don't) demand that Mario get it fixed, and, as I think Mendo said, demand something extra for your troubles.
Mendocino101:
Anoroc,
I just want to be very clear about something....I hope you get the level of satisfaction and service you deserve....Its easy to rant and rave about what someone else should do....but in the real world the problems you have had to this point probably are not enough to get you a new spa......( BUT I Hope you do).....I was not wanting to negative but just hoped to get you to think about another option for you.....Again I think this has been handled very poorly and you should be compensated in some way for all of your frustration .....
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