General > Beating a dead horse
Am I unreasonable?- Newest Update- must read!
Anoroc:
Called Mario the RSM and left messge to call me back left my cell number. I will let you know how it goes.
hottubdan:
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Wow.
Now maybe this is written from a dealer to other dealers viewpoint, or I missed somehting in the thread, but from a customer standpoint, I would have snapped if my dealer Êshuffled me off to the manufactuer. ÊWTF? ÊAnaorc's tub is 6 mo old. Ê I'd be ripped ten times to sunday if my dealer said "Go talk to hotsprings...I didn't make the tub."
I see taking care of the customer as the dealers resposibility. Ê No "Ifs Ê- Ands- Êor Buts" about it.
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You misunderstood me. I did not say taking care of customer is not the dealer's responsibility. However, if the resolution is going to be as extreme as replacing a $5000.00 tub, that is beyond the dealer. Repairing under warranty is dealer's responsibilty. It is the dealer's job to make sure their is a resolution. Once demand is for new tub, it is beyond dealer.
East_TX_Spa:
--- Quote ---Called Mario the RSM and left messge to call me back left my cell number. I will let you know how it goes.
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Mario's a good man. He'll do a good job for you.
Terminator
Anoroc:
Update: spoke to RSM for HotSprings and explained situation.
He says he wants until Friday to research issues and speak to appropriate people and he will call me back.
Says they will take care of me one way or another.
I will keep you posted.
drewstar:
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You misunderstood me. I did not say taking care of customer is not the dealer's responsibility. However, if the resolution is going to be as extreme as replacing a $5000.00 tub, that is beyond the dealer. Repairing under warranty is dealer's responsibilty. It is the dealer's job to make sure their is a resolution. Once demand is for new tub, it is beyond dealer.
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For the most part I understand what you ment. The tub is the manufacturers resposibility, but I'd still expect the dealer to be "assisting" me.
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