What's the Best Hot Tub

Hot Tub Review

Master Spas
Manufacturer: Master Spas, Inc.

(Based on 12 reviews)
Avg. Price: $9766

Reviews: 7 - 11 of 12   View as Outline   Previous   Next   All Post Review
Poor Customer Service
Apr 24, 2011 9:03 am

We live in Ontario Canada. We bought this spa in June of 2010. When it arrived there were scratches on the top of the spa. I was told it would cost me $200 to have the scratches removed as it was a difficult move to get the tub placed where I wanted it. At no time did the tub come in contact with anything so how are the scratches my fault. It only took six months to getbthat problem resolved.

In February of 2011 the heatervstopped working. The same day I discovered this I notified my dealer. I was informed this was a problem Master Spa was having and the had approximately 30 heaters to replace. Two weeks later!!! they arrive to installvthe heater but it is frozen solid. The tech came back two days later with a portable heater to thaw thecspa heater.

With the the heater replaced I filled the tub only to find it drained the next day. Whilecwaitingbto have the heater installed one of the valves had frozen and cracked. I was told this was not covered under warranty because of "freezing caused by misuse or abuse".

Master Spa's heater failed in the middle of a Canadian Winter and the lines freeze. How is that misuse or abuse on my part.

I Amt not a very happy Master Spa customer. Still with out a hot tub.

Let's hope all you other Master Spa owners never need service!

Date Purchased: June 2010
Price Paid: $12000
Recommend: No
Nice tub when it's working


Master Spa LSX
Mar 9, 2011 11:13 pm

Best Tub In The World!
The power of this tub is like no other!

Date Purchased: 09/2010
Price Paid: $13500
Recommend: Yes
Perfect Therepy, Power, Performance

Didint have a fridge built in

Master Spa LSX
Oct 26, 2010 4:16 pm

Over 2 years old and no problems what so ever works great

Date Purchased: 4/08
Price Paid: $10500
Recommend: Yes
Jets are powerful , seats are designed well


awsome hot tub
Jul 10, 2008 8:43 pm

we 've had are lsx for 2 weeks and so far its been awsome . west cester spas were on time to the second.

Date Purchased: 6/22/08
Price Paid: $10000
Recommend: Yes
great hydrotherapy , lites are cool, built well and remote jet controls are great

shoulder jets could be higher or adjustable

Master Spas LSX - Six month observations
Oct 21, 2004 5:29 pm

We purchased a LSX in May of 2004 and have the following to report.

Overall the quality of the tub is good. It has all the features we were looking for; therapy seats, strong jets, nice seating layout and features.We looked at other models but boiled everything down to service and efficiency. We live about 1 hour away from the manufacturer so it seemed like a safe bet.

Price for our spa was consistent with other mid to high end spas of its size and jet count. We bought it at a local spa show but the tub we chose was out of stock. Master gave us another tub with the CD stereo option for the same price and delivered it within 2 weeks of purchase. Not bad, only a couple of days longer than we agreed at purchase.

We installed the tub in an enclosed sunroom so we could get the year round benefits without the hassle of snow and muck during the winter. I removed the side of the sunroom and the delivery guys set the tub on spot, no problems. The only gripe I had was they didn't take away the skids and packaging but they made a nice bonfire.

Since the tub was installed in a closed room and we didn't want to sweat up the windows and such, I installed a 70 pint dehumidifier and drain that into a small condensate pump which in turn pumps the water back into the hot tub cutting down on how much we add water and chemicals. We keep the tub uncovered as my wife has a hard time with the standard cover.

We have loved the tub thus far. We have twin sons playing high school football and probably average 2 to 4 bathers a day. The filtration system works well but I hate setting down my satchel for the OEM filters and we're looking at changing over to a textile membrane rather than the paper filters. Hard water and higher than average pH are probably to blame so I can't really fault Master for this.

The only problem encountered thus far is a faulty circuit board that constantly generated a LF or "low flow" error shutting down the heaters. The board was relaced under warranty.

I really can't say anything but good things about the LSX and Master Spas in general. My phone calls and e-mails have been promptly answered and the problem or two that I had were resolved without a fuss.

Oh yeah, did I mention how great it feels?

Here's to being in hot water!

Date Purchased: 05/2004
Price Paid: $8000
Recommend: Yes
Size, Features, Therapeutic Value

Balboa Control, Cost of filters when used with hard (well) water. Cost of filters, Cost of filters.

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