Hot Tub Forum

Original => Hot Tub Forum => Topic started by: Rayman on February 24, 2007, 07:53:44 pm

Title: Cover Warranty
Post by: Rayman on February 24, 2007, 07:53:44 pm

I was getting my water tested a couple of weeks ago and was mentioning to the dealer that with the weather so cold lately I find the skirt on my cover very brittle.  He siad there might be moisture in it that has frozen and told me he would send out his guys with a new cover.  Sure enough I was away this week and came home to a brand new cover on my 2 year old Beachcomber, that's what I call service.

Ray :D

Title: Re: Cover Warranty
Post by: hottub.pool_boy on February 24, 2007, 07:57:42 pm

That's a dealer who will be around for awhile. The industry needs more of them.

Title: Re: Cover Warranty
Post by: Vinny on February 24, 2007, 08:28:54 pm

GREAT Service and a great story!!!

Title: Re: Cover Warranty
Post by: Rayman on February 25, 2007, 12:39:03 pm

I am sure there are others out there with similar stories of great customer service,, why do we not hear more of them I wonder?  The forum needs a dealer feedback section maybe.  It would be nice to see posts of a positive nature, for any first timer on this forum especially lately they may think the Hottub experience might not be worth it.

Ray (IMHO)

Title: Re: Cover Warranty
Post by: Dr. Spa™ Ret. on February 25, 2007, 03:27:54 pm

Quote

needs a dealer feedback section maybe.  It would be nice to see posts of a positive nature, for any first timer on this forum especially lately they may think the Hottub experience might not be worth it.

Ray (IMHO)

I've been working on one. The problem as I envision it, most posts will be negative (in an attempt to "blackmail" the dealer to fix something or compensating for something.)

Title: Re: Cover Warranty
Post by: hottub.pool_boy on February 25, 2007, 04:07:14 pm

Herein lies the problem- human nature------- you do a go deed, customer tells no one... you cross a customer and they tell everyone who'll listen.