Hot Tub Forum
Original => Hot Tub Forum => Topic started by: Brookenstein on May 29, 2006, 05:22:02 pm
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I'm hoping someone can help.
Friends looked at the tub Monday and ran all the jets everything looked good. Had professional movers move the tub yesterday. Ran the wiring this morning, filled it up, and ran it. The jets aren't all working, and the ones that are seem to be at 1/2 pressure/speed. Also, there appears to be a susbatantial leak. They think it is (or around) the speaker. They took the siding off and can see the leaking (not exactly). It is a fairly fast moving leak... so they have turned off the power.
Any clue where to start on either problem?
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Buellar... Buellar... anyone?
51 reads and not a single response... >:(
OK... she has an error (3 blinking lights) which indicates either a problem with the heating component or water flow. Her temp reading is accurate, but it is not heating. The manual says to clean the screen of the circ pump. Is that the circular thing on the side in the foot well? Can she take it off when the tub is filled? If thats not it, where is it? Should she have bubbles coming through it like I do in my Envoy? If so, she doesn't.
As for the leak, they discovered they are missing a speaker and thus it is leaking from there. Is there a dealer on here who can tell us how much a speaker would be and could order one for us? Her local dealer doesn't stock filters and/or know how much they cost... so I don't think they are going to be helpful with this.
Please somebody HELP!!!!! :'(
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You need a tech out there...If you want call us....
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SHould they turn it off and/or drain it for the night?
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Ouch, that's too bad. Did they call the previous owners? Did they lose the speaker on the way home or was it already gone? It sounds like they need a good tech. Good luck.
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I told her to call the previous owners, but I don't think they will. WHen they looked at the tub there was water puddled around it, but they were told it was from the rain earlier that day... now in hindsite, they know it was a leak, so who knows where the speaker is. (Hence, why I thought she should call.) The old owners inherited the tub when they bought the house (in Nov) and it doesn't look like they know anything about it.
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Got Screwed?
Well lets hope not. Have them call the seller. The longer they wait, the less chance of solving the problem.
Steve
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She called the owner... he swears that they didn't know it had a leak and he thinks the speaker was there and working cause he was using it. He's wondering if it came loose during the move.
Also, when she turns on the jets, there is only one speed. He said that there should be 2 speeds (hi and lo). Is it possible her husband ran the wiring wrong so only one speed is on? Is it possible some thing came loose in transit. She does see one hose not hooked to anything and no obvious place to hook it.
Do you have any clue where to start?
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"She does see one hose not hooked to anything and no obvious place to hook it.
That is most likely the source of air that can be drawn into the jets. It appears as an unattached hose.
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If there is in fact a leak and the owners knew about it and did not disclose it they have some liable issues even though the tub was sold as is (puddle from the rain?).
Have them contact the owners and ask for a way to "work together to fix this". Maybe split the charge for a tech to come out and find out exactly what the problem is? Take it step by step and get a full assessment before making any hasty decisions.
If they get no resolution I would seriously consider taking them to small claims court. Unfortunatley that does not get the tub working.
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Depending on the number of jets, there may be 2 hoses not hooked up - they are for the air to the jets.
As far as a 2 speed motor, if the unit has a circ pump, only one speed will work. If no circ pump then that also is a problem.
The leak(s) and the speaker should be easy fixes that can be taken care of. The neck jet and speakers are up high and probably the speakers are accessed from inside the spa. If I remember correctly the speakers are mounted on the neck collar acrylic.
Maybe have your friend contact Artesian and explain what happened and they can help with locating a good dealer.
But your friend should be ready to assert their legal rights - if any. Assuming that this was not working properly, the sellers should assume some or all the responsibility.
Is there anything that could remotely point to the movers? Not blaming them but the seller might.
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Do you have any clue where to start?
Remove the tub side panels, take digital pictures of everything and post to this board. Without seeing what's wrong, it's very hard to give advice...
Drewski
:-/
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Also, when she turns on the jets, there is only one speed. He said that there should be 2 speeds (hi and lo). Is it possible her husband ran the wiring wrong so only one speed is on? Is it possible some thing came loose in transit. She does see one hose not hooked to anything and no obvious place to hook it.
Do you have any clue where to start?
Brand of equipment would be nice to know. If it is Gecko equipment, the 3 dots are indicating a hi limit condition- thats why no low speed. I know that they had a huge problem with these packs a few years ago. Or it could be a problem on the circuit board that is not allowing the low speed to come on, then the 3 dots are indicating a flow problem. If you turn the jets on high, do the 3 dots go away? If so, spa should heat. First thing need to know.
Hope this helps.
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This is what I have today...
(http://i29.photobucket.com/albums/c288/imnosupermom/Picture_006.jpg)
(http://i29.photobucket.com/albums/c288/imnosupermom/Picture_013.jpg)
(http://i29.photobucket.com/albums/c288/imnosupermom/Picture_012.jpg)
(http://i29.photobucket.com/albums/c288/imnosupermom/Picture_018.jpg)
(http://i29.photobucket.com/albums/c288/imnosupermom/Picture_015.jpg)
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I thought Artesians were full-foam spas? ???
Terminator
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They are full-foam from the equipment back. Aren't all full-foam spas with equipment enclosed in the cabinet somewhat open and ventilated on the equipment side?
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Panel says 04', shouldn't this still be under warranty?
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Warranty is not transferable. She just bought this used.
Panel says 04', shouldn't this still be under warranty?
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Yep, it is a gecko pack. Do the dots go away on high speed? You can also look at the board on the right, below the transformer for a red led light that may be lit. If it is lit, indicates hi limit. May be a bad board or bad hi limit. If dots go away on high speed, they are then indicating flow problem. Unfortunately, at that point it will require a new circuit board. This pack will run you about $500-$600. I may be able to repair the board. Let me know and good luck!
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Never mind, hi limit looks like it is permanately connected to board. This pack looks older than 2 yrs
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They are full-foam from the equipment back. Aren't all full-foam spas with equipment enclosed in the cabinet somewhat open and ventilated on the equipment side?
Oh no.
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Right now the tub only has one speed and they suspect it is a low speed as the jets don't seem very powerful.
How important is it in looking for a tech, to find an Artesian tech? She went to the dealer and they don't even have a tech on staff they were going to look into it and call her... I think that was Tuesday morning and she hasn't heard back. She's got a Sundance and Caldera dealer in town and Mendo is about 30 miles away. She couldn't find an 800 # for Artesian, but she did fill out there online contact info to try and get someone at the factory to call her back.
I can't remember if I told you guys... but the speaker had been removed. The screws are still there and the wires are tied back... so its not like it came loose in delivery as the seller insinuated.
Also, the seller did not return her call yesterday after telling her he would get in touch with the original owner to try and find out where they bought it from and whatnot. (The tub came with the house 6mo ago).
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They are full-foam from the equipment back. Aren't all full-foam spas with equipment enclosed in the cabinet somewhat open and ventilated on the equipment side?
Not mine.
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Try calling Artesian customer service and ask for service they should be able to help..
800-817-7727
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Thank you very much for that number.
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I thought Artesians were full-foam spas? ???
Terminator
They are full foam, similar to sundance and Jacuzzi. No equipment shroud. Take off the door and there is the equipment and the skin of foam on the shell.
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It is good that they get a tech out. If Mendo is comfortable working on a Gecko pack and a leaking Artesian, he is a known quantity here. If he cannot satisfy owner, Brookenstein will hold his feet to the fire. ;)
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She talked to a tech at the factory and he was pretty helpful with her trouble shooting. He also gave her a name/number for a tech in the area.
She forgot to mention the speaker/leak issue though.
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I thought Artesians were full-foam spas? ???
Terminator
My Artesian is full of water, not foam. Did I do something wrong? ;D
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Huh... she has discovered she does have low and high speed and it doesn't have an OFF?
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If the filter is set for 24 hour operation then the low speed pump will never shut off. I don't think pump 2 runs at low speed ever.
I would suggest have your friend turn off the circuit breaker, wait for 1 minute and restart the tub. It should go into "startup mode" which is pump 1 on. Try to turn off the pump, have them push the light button for about 5 seconds and now it's in the filter mode - time can be changed here and I think the standard factory time is 6 hours (it's timed for 12 hours and x2 the time for total filtration time). Have the time set for 0 hours and see if the pump stops, just press the light button again to get out of filter mode. BTW have them turn down the heat ALL THE WAY ... low speed pump 1 will run to heat up the tub.
I think your friend is getting newbie fustration pileup. After spending $$$ and having problems common sense things may not be so common. I also think your friend should really get a tech out there to evaluate what is going on with all the problems.
Maybe the speaker will be $35 and maybe the leak will be $200 and all will be fine. Then they got all that stuff for the price + $250 and it was still cheaper than what I paid for mine! :D
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I just went onto the Artesian website and the 2" oblong speaker for the Island tubs are $35.00 ... not too expensive at all.
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Okay.... she got the pump to shut off, but the tub is not heating. It has gone up 1 degree in over 3 hours.
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Okay.... she got the pump to shut off, but the tub is not heating. It has gone up 1 degree in over 3 hours.
Does she still have the 3 dots? If so, sounds like a flow problem. Have her remove the filter and see if the dots go away. If not, bad pressure switch. Not to big of a deal.
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Brooke,
If the pump actually turned off then it will not heat, there is no circ pump in that spa. It needs the low speed of pump 1 to heat the tub. (It will actually heat faster than mine WITH the circ pump).
The heater is the give away ... in 2004 they used a different heater for non circ pump tubs than circ pump tubs. My heater looks entirely different than that.
So if the tub is calling for heat (there's an LED above the ºF that indicates the tub is heating) and the pump is off there is a definite problem. If the LED is not lit, the tub is not calling for heat. The tub shouldn't have an economy mode on it (mine doesn't) so it either needs heat or not without the complication of it needs heat and it's in the economy mode.
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Brooke, how's the tub running? Were you the consultant on this job? :D
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An Artesian tech (reccomended by Artesian factory) came out today. Turns out the heater is bad... he is ordering the heater and the speaker and will be back out when he gets them. He didn't even charge them for today.
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Sounds like good service from Artesian. I hope your friends enjoy the spa.