Hot Tub Forum
Original => Hot Tub Forum => Topic started by: PH431 on March 14, 2006, 11:16:01 am
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OK - so I'm new at this. So be gentle, please.
I received delivery of my Marquis, Everyday Spa U530. Which, I truly do love, so far.
My question is.. When I made the purchase, I was led to believe that this was brand spanking new. ONly that it was a 2005 model, and thats fine. I thought I was getting a fair deal. $7200, included steps, cover lifter, start up chemicals, delivery a Marquis "fun" package, and a really nice umbrella.
When it was delivered I found out that it had been used in several home shows. The filters were used, the chemicals in the frog needed to be replaced and the filters needed to be cleaned.
So, my question is...did I really get a fair deal?
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personally, my belief is this (see also: my $.02, IMHO, etc):
if you were told by the dealer you purchased the unit from that it was NEW, then you should've gotten a new tub. If it was told to you that it was a DEMO, then you got what you signed on for.....check your paperwork, if it says new, I'd recommend getting in touch with your dealer, or going to the store, and letting them know your situation.
If it doesn't specifically state new, contact them anyhow, and ask....just let them know you're concerned over the 'ickies' or whatever that may be associated with used filter equipment, or whatever your concerns are.....
Best of luck!
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I agree with Tattoo lady, check the paperwork. look for words such as "Demo", Used, or "New".
I would be very disapointed (to put it polielty) if I was lead to belive I was getting a new 05 leftover, and I got a demo. (As you mentioned, there's filter to be cleaned, and how many hours are on the pumps, ozinator and heater? )
Do you think they mislead you , or do you think you "misheard"?
I would have thought at the very least, even if they told you it was a demo, they'd give you new filters.
I'm not familliar with the spas, but $7200 does not sound like you were ripped off for that level and quality of spa. IMHO.
Did you ask the dealer about all this? What did they say?
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My question is.. When I made the purchase, I was led to believe that this was brand spanking new.
This line says it all. I would demand a NEW model and if they refuse go staright over their head to Marquis. I am sure they do not want a dealer representing them in this way.
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Thanks for quick replys...
I checked my paperwork. Nothing about it being either a Demo or being new. I was led to believe it was new since the offered to keep the spa in storage until I had my patio ready.
As for the "ickies" OH YEAH. There was actually a ring around the water line. I noticed that way before we even looked at the filters.
Good point about the pumps and all. I hadnt even thought about that yet.
I do feel that I got a good quality tub. And a big believer in getting what you pay for.
I just wanted to get others opinions, and ideas before I contacted the dealer and made a fool of myself.
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I personally don’t think it matters. However, even if it was a demo they should have given you new filters and chemical cartridge. I don’t believe you should get a brand new tub.
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Look carefully at whatever you signed. Go with that.
In any event I agree with drewstar: you should at the very least be given a new set of filters and the frog stuff should be on the house.
As far as hours on the equipment, a couple of home shows should not make that much difference in this regard.
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Thanks for quick replys...
I checked my paperwork. Nothing about it being either a Demo or being new. I was led to believe it was new since the offered to keep the spa in storage until I had my patio ready.
As for the "ickies" OH YEAH. There was actually a ring around the water line. I noticed that way before we even looked at the filters.
Good point about the pumps and all. I hadnt even thought about that yet.
I do feel that I got a good quality tub. And a big believer in getting what you pay for.
I just wanted to get others opinions, and ideas before I contacted the dealer and made a fool of myself.
I would think, (perhaps sales folks can say for sure) If you are buying a used or demo item from a dealer that primary sells new, isn't it the norm (law?) to say "Demo" or "Used" on the sales contract?
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PH431, welcome to the board. the Ultimate 530 is an impressive spa. just to help settle your mind about hours on the pumps etc....your warrenty starts upon delivery of the spa. there is no "pro rate" for models that were either demo'ed in the store or at a home show.
i am surprised that there were not new filters/chemicals. i would contact the dealer, tell him the condition of the filters and chemicals. a the very least, he should at least give you a new set + some frog item.
now, as far as your concern on the price.....7200 with all the goodies is a fair deal.
hope this helps put you at ease alittle more. i do understand your fustration. the spa SHOULD have been cleaned completely before delivery. i think it was just an honest oversite, and not intentional. im sure the dealer will take care of you if you just let them know whats going on.
socal
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I would think, (perhaps sales folks can say for sure) If you are buying a used or demo item from a dealer that primary sells new, isn't it the norm (law?) to say "Demo" or "Used" on the sales contract?
drew,
i had a customer looking at a floor model (close out) a little while ago. it was in opperation for about 2 months. granted, it wasnt shipped all over the the place to be in a show, but the time in opperation in the show room was alot more than the hours of use in those shows.
i agree that PH431 SHOULD have been notified up front about the "demo", yet if it was demo'ed in the store either for a wet test or just to have it running....would it have made a difference?
disclaimer: not trying to justify anything here, just acting as the devils advocate for the sake of conversation ;D
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drew,
i had a customer looking at a floor model (close out) a little while ago. it was in opperation for about 2 months. granted, it wasnt shipped all over the the place to be in a show, but the time in opperation in the show room was alot more than the hours of use in those shows.
i agree that PH431 SHOULD have been notified up front about the "demo", yet if it was demo'ed in the store either for a wet test or just to have it running....would it have made a difference?
disclaimer: not trying to justify anything here, just acting as the devils advocate for the sake of conversation ;D
I can appreciate where your coming from. Dont get me wrong, if you were told something, you should expect it.
I believe what Socal is getting at is the perception of some consumers that a spa that is not in the wrapper is damaged goods.
Some people think a tub should be discounted becasue someone looked at it in the showroom.
Other believe a tub that has been used in a show room (with spot on maintenance, care and water chemistry) should be sold for thousands off if not half price.
Sorry to get off topic. I hope your situation is resolved soon. You should check the paper work. If it says new, demand new, OR new filters, frog and a slight discount.
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I can appreciate where your coming from. Dont get me wrong, if you were told something, you should expect it.
I believe what Socal is getting at is the perception of some consumers that a spa that is not in the wrapper is damaged goods.
Some people think a tub should be discounted becasue someone looked at it in the showroom.
thank you hottubman for simplifying what i was saying :)
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I would be contacting the dealer...period! IMO it seems there is some "miscommunication". What was said or not said to "lead you to believe" that it was a new spa? Obviously, nothing was said to "lead you to believe" it was a DEMO or you wouldn't be posting this thread.
At the very least the dealer should have cleaned up the spa, replaced the filters, and spa frog. Even if I KNEW I was getting a demo or used spa I would expect that it be cleaned and look "new" upon delivery.
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The miscommunication was on the dealer's part. Telling me that the hot tub I would receive was in storage. I later learned that it had been used by others for wet-testing and for home shows.
I was misled by them telling me that this particular hot tub was 'in storage'. Maybe its all in how you interpret what storage means.
After carefully reading over my contract, I contacted my dealer today. Nothing about new or demo on there at all.
I will be receiving all new filters and chemicals for a fresh start.
I like the dealer that we purchased this from. And I have total faith, after talking to him today, that he will make this right.
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im happy to hear that you are being taken care of.
enjoy your Ultimate 530 and may your water always be hot and clear
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personally, my belief is this (see also: my $.02, IMHO, etc):
if you were told by the dealer you purchased the unit from that it was NEW, then you should've gotten a new tub. If it was told to you that it was a DEMO, then you got what you signed on for.....check your paperwork, if it says new, I'd recommend getting in touch with your dealer, or going to the store, and letting them know your situation.
If it doesn't specifically state new, contact them anyhow, and ask....just let them know you're concerned over the 'ickies' or whatever that may be associated with used filter equipment, or whatever your concerns are.....
Best of luck!
Even with a demo unit, I would expect new filters, dirty ones sound extremely unprofessional
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well, hot damn and halelujiah! Another satisfied customer, with just a phone call and a little advice from this forum!
Okay, now it's not the whining and griping that makes this forum great.....it's stuff like this, let's please keep this in mind, and keep it up!
:D :D :D
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As far as hours on the equipment, a couple of home shows should not make that much difference in this regard.
That makes sense. Other than that, the general external condition should be an indicator of how well they took care of it. My spa was new, and never used in a show, but it was on the floor a long time. Salesguys reguarly took jets out and opened up valves to demonstrate one thing or another. A couple minor problems arose because of this and the dealer took care of them right away.
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Well, so much for feeling confident about my dealer making this right. We have yet to receive the package he claims to have sent us. We live an hour away or I would just stop by and pick it up. My husband has called to find out where the items are and was told that the salesman is "out of town" until today. And that he will call when he gets in. :-/
I did not realize it at the time I first posted, but we don't have the actual owners manual for this tub either. I learned that from my husband after the fact. So we have been just winging it for the past 2 weeks.
Anyone have suggestions as to who else I can contact from Marquis about this?
Not only am I frustrated but I'm beginning to feel very dissapointed. :'(
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Keep your chin up and keep on the dealer as they're the ones you need to have a relationship with for years to come.
Also, check out Marquis on the Better Business Bureau (easily done on the web) and there will be contact numbers and addresses in the file. Try there as well.
As if you need more confirmation, I am currently waiting for delivery of a Sundance Bahia 2005 floor model. The dealer, when asked, did say it'll have a new filter, be thourghly cleaned and a fresh set 4 months supply of chemicals along with the owners manual.
Also, in a moment of clarity, I thought to ask, since my Bahia is a floor model and been on display for nearly a year, if they have any/all the repair records for the tub. The sales guy said yes, their service dept. should and I told him that I would want a copy of those for my own records and history. Trust me, I won't take delivery of the tub without them!!!! You might want to ask your dealer for those as well.
Good luck and stick to this forum like glue! ;D
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You can download the 2005 model owner's manuals from Marquis.com. They are pdf files that you can locate under the tab for "owners manuals". :)
I recieved an acutal manual from my dealer - but I found having it on my computer helpful - and I can print it out in larger format - but it in a waterproof binder and keep it out by the spa! ;)
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My tub was a demo. I preferred a demo. All the bugs are worked out of it. I could care less because of the warranty. The price reflected it. It was delivered clean and with a new top of the line filter, and chemical startup kit. I have no idea what my tub would have sold for but bottom line is I'm happy.
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My tub was a demo. I preferred a demo. All the bugs are worked out of it. I could care less because of the warranty. The price reflected it. It was delivered clean and with a new top of the line filter, and chemical startup kit. I have no idea what my tub would have sold for but bottom line is I'm happy.
Good for you and your demo. Sounds like you had an honest dealer that let you know the truth upfront and gave you a fair demo price. I'm just not sure how you telling me this helps, except for rubbing it in a little more that the person I dealt with has made me feel very foolish. :-[ You don't work out of York,PA do you?
I want to thank all of you who have given useful advise.
Think I'll go look for my manual on line. These old eyes will appreciate the large print :)
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My 2005 Grandee was on the dealer's floor for six weeks, but was never filled for testing or demonstration. It was in immaculate condition. The dealer gave me $600.00 off the price and took it off the floor that day. I thought that was more than fair. The tub was his last '05 Grandee , he replaced it with an '06. The '06 was $800.00 more than the sale price on the '05. I took the '05 floor model, I couldn't justify spending $1400.00 more for the few differences between the two.
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You have a wonderful spa....I am sorry that in some areas your dealer seems to have dropped the ball....I would suggest calling and speaking to the owner or manger and let them know you simply want what they promised you and it should be very easily resolved. Enjoy the spa..... :D
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If you need help from Marquis contact Jeff Shaw. His email is jshaw@marquiscorp.com. He always is a great help
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Well, you seemed concerned that it was used. I wouldn't be concerned or uneasy about it. But I would demand a clean filter. I wasn't rubbing anything in.
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ya Shaw will crack the whip.
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I'm sorry if I came off a little cranky. Please don't take it personally. As each day passes, I'm feeling more like a chump.
Had the opportunity to speak with Bob Seitz, Pres. of Marquis today. But all he really did was reafirm the story that he was told. That they wet test the spas, it was never at the home show. I believe the men who delivered it, they were the ones moving it from one location to another and had no reason to tell me that.
He did make arrangements for someone to come to my house next week to personally bring the manual and chemicals that were expected. I still believe this hot tub was a demo.
Who is Jeff Shaw, maybe I should have spoke with him instead.
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I'm sorry if I came off a little cranky. Please don't take it personally. As each day passes, I'm feeling more like a chump.
Had the opportunity to speak with Bob Seitz, Pres. of Marquis today. But all he really did was reafirm the story that he was told. That they wet test the spas, it was never at the home show. I believe the men who delivered it, they were the ones moving it from one location to another and had no reason to tell me that.
He did make arrangements for someone to come to my house next week to personally bring the manual and chemicals that were expected. I still believe this hot tub was a demo.
Who is Jeff Shaw, maybe I should have spoke with him instead.
Hopefully, they keep THAT promise. Assuming they do, you have a decision to make now. Do you pursue the issue, or start to enjoy the tub? Since you titled this thread "OPINIONS PLEASE", here's mine: START ENJOYING! As I've stated in a previous post, this dealer and you are going to have an ongoing relationship, hopefully for years. Many here have stated they're satisifed with their demo tubs and your's is covered under warranty as if it were new. Install the new filters when you get them, grab a nice bottle of wine and relax! OR.......keep up the fight to what end? Maybe you get a NEW tub? So far, doesn't sound likely. And you run the risk of alienating your dealer.
Good luck. ps....my demo tub will be delivered in 2 weeks...
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Luvin has good advice. I saw my demo at a home show. It had no water in it but it had been moved many times. It also had scratches on the side. But the dealer tried to dress them as well as he could. Hey thats why your getting a lower priced unit. My luck I'll hit a rock or dog bone that, that flee bit mutt that sleeps with me every night left in the yard and hit the side of the tub and do some real damage. Thats why they have warranties. Like Luvin said "relax and have a glass of wine in your tub".
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the filter(s) and the frog could have been an honest oversight. I would think they'd give you new ones without blinking. The spa being in homeshows doesn't surprise me unless it was conveyed as a "wrapped" leftover.
Good luck.