Hot Tub Forum

Original => Hot Tub Forum => Topic started by: wildriver on February 06, 2006, 09:47:50 pm

Title: Applaud Jacuzzi and Dealer
Post by: wildriver on February 06, 2006, 09:47:50 pm

My wife and I bought a Jacuzzi J-345 last fall from More Than Stoves, based in Colchester, CT.  After the tub was installed and we were wiping it out before filling with water, my wife noticed a small surface flaw that would be below water level.  I called my dealer the next day, explained the defect (which my dealer said they had never seen before), emailed a picture, and was assured that they would contact Jacuzzi and replace the tub.  In the meantime, my dealer said to fill it and use it.
It took 3 months to receive the new tub, but we never skipped a beat in using it.  It was a hassle-free honoring of the warrantee (by Jacuzzi and my dealer), so I recommend both without hesitation!

Title: Re: Applaud Jacuzzi and Dealer
Post by: J._McD on February 06, 2006, 10:23:14 pm

Now that is what a dealer is for, to make you life simple and enjoyable.