Hot Tub Forum
Original => Hot Tub Forum => Topic started by: J._McD on June 12, 2005, 02:53:56 pm
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Shopping consumers, I, along with others, would like to digress from other issues here and take the time to answer some of your inquiring concerns. Many shoppers come on the web and admit to lurking in the background for months as they learn about what others ask.
As you will see, this forum will represent one of the most interesting cross sections of information, opinions, selling approaches, tactics and styles that are all opinionated. Some are trying to help, some are trying to influence but rest assured none of them will profit as much as you will in your quest to learn.
Ask us a question, you will receive back information that will be read by all and is subject to scrutiny. The information will be challenged by other web participants that will only contribute to your understanding in your eagerness to learn more about your purchase while you seek to search out the best Hot Tub for you and your family.
What are YOUR issues of concern SHOPPING FOR A HOT TUB? Do they center on Product, Price, Sales Presentation Issues or Styles, ??? ??? ???
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Well put!! ;D
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Are you asking rhetorical questions or do you really want the newbies to answer?
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My wife and I are in the middle of a backyard remodeling project. My wife's mom died of cancer at age 57 this year and she left us a little bit of money, which we are using to relandscape our backyard.
As part of the remodel, we are considering buying a hot tub. We have a walkout basemant, and there is a spot right outside the basement door that would be perfect for a tub. I am 6"3, and the idea of a tub sounds nice to me!
We've been doing research for about a month, and are not convinced that this is a purchase we will make. It just so happens that the 2 dealers closest to me are Sundance and Hot Springs, and we've visited both. Of the 2, we liked Hot Springs better, but only because the salespeople seemed less like salespeople trying to pawn off crap and more like people who were just there to facilitate the spa selling itself.
We don't necessarily have a budget in mind. I could spend $6K, but I could also spend $8K if the additional dollars spent would give me peace of mind which, afterall, seems to be the point of owning a spa. No sense buying a tub to relax in if you are constantly worried about it busting.
For me, I will not make a purchase of this scale without first feeling comfortable that what I am buying will last. As a complete outsider, I have to say that reading these message boards does not make me want to go out and spend several thousand dollars on a hot tub. The amount of bickering and back stabbing that I read on these boards makes me feel bad about the entire industry.
I want a quality product, at a competitive price, with good customer service. Whether I am buying a TV or a hot tub or a hamburger, it makes no difference. I'll continue "lurking" until I feel confidant that such a thing even exists.
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Very well put. The most important thing on any purchase is to first be informed and second to shop around. There are many great spa companys out there but until you narrow your search down and see the spa in person (preferably wet test), you will not know if "it is the one" for you or not. This is especially true when you are looking to spend $5,000 - $10,000. We are very happy with our choice of spa (05' Sundance Majesta) and we definitely did our homework prior to purchase.
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You have hit upon two very good brands of tubs.
Go with a wet test and decide which has the features you like. Maybe I should put it this way:
Go with the one which has the features you don't think you could live without.
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I have to say that reading these message boards does not make me want to go out and spend several thousand dollars on a hot tub.
I have absolutely no ties to the hottub industry what-so-ever.
My wife and I purchased a tub last summer. This web-site was quite a valuable resource in that purchase (and continues to be). The amount of bickering that has occurred lately is not really typical of this forum in general.
Regardless, I feel compelled to tell you that when my wife and I are relaxing in our wonderful spa, letting the worries of the day slip away, the last thing on our minds is the bickering dealers.
It was one of our best purchases. Don't let this banter negatively influence your decision to purchase a tub.
Jc
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Yes, shopping for a hot tub is an unusual experiance. I think worst than shopping for a car. Regardless of brand
quality was the first thing on my mind. Second was dealer. I am so happy with my purchase and my dealer.
Lucky for us we made the right choice. The importance of a good dealer came when I had water problems. I feel today it was a combination of two things. 1st. first water batch. 2nd. with knowing nothing about water, I feel a little of this and a pinch of that got me in trouble.
Yes, my dealer coached me with the chemicals and all but I still got in trouble. I think Your first bach of water is a good learning experiance and should be changed within 30 days.
My dealer took extra time with me on chemical usage.
I am admitting fully here that I am no water contol guru.
But, I do have great water and NO PROBLEMS. I don't even bother with the test trips. I drive past my dealer twice a day minimum. If it's been 3 weeks or so I will stop in with a water sample and withing 5 minutes I am in my car and I have a expert opinion of my water condition. And how to correct it if needed.
Now If I bought my spa from a big box discount store
and price, price, price as my deal. Well, lets just say I am glad it is not me.
I am sold on dealer support. So my opinion has changed
brand and dealer support are both #1. After that everything else will fall into place. If a dealer will not let you wet test. Head for the door your conversation is over.
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Shppn4aspa, no it is not rhetorical, it is what has been going on here for a long time. Obviously, it has digressed from that and it needs to return to the proper agenda. As you can see, you will get spontaeneous answers that you will need to decode, but the information can be invaluable to your shopping interest.
Themoc, There are a lot of shoppers out there that don't know what to look at or who to trust, as you can see, there is no neutural party but some of us do try.
With out question, everyone of my customer will tell you it was the best decision they ever made in their lifetime. They speak from the experience of what a Hot Tub does for them. You benefit from relaxing in Hot Water and what it does to and for the body can not be duplicated in any other form.
Call either of the dealers you mention and ask if you can water test their spa. Go in at the end of the day with an open mind, not to listen to the sales approach, but to JUST soak in a Hot Tub without the interest in buying.
Experience what I am saying and what you are considering. If it does nothing for you or yours buy a plasma TV. I think you will experience one of the best nights sleep that you have had in a long time. Just try one out and let that be your guide.
JC and aaahhh, both indicate it is worthy of your investigation. What you read and learn on this board indicates that it is not a simple decision when it should be. By a good one, and buy it from a good dealer. If you can put some of these negative issues aside, you will find the experience to be similar to JC's and aaahhh's.
If by chance you inquire of a controversial issue or brand, yes all sorts of responses will occur, which is exactly the resaon you want to ask. Don't you want to know the truth. ???
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Truth, like Beauty, seems to be in the eye of the beholder. The truth is we will probably buy a Hot Springs tub, if we do in fact buy one. I know we can get cheaper somewhere else, but I agree with the consensus that a reputable brand and a quality dealer are worth it.
We'll test soak the tubs in the $6 - $8K range and see if we can find a winner.
Is there anything else worth considering in this price range? Might be a different topic, but is there any advantage to ordering online?
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Just to say you did.You may try wet testing the CalSpa.I am not trying to sell you on anything,but if you have the opportunity?I do agree that the other two other brands are very good,why not throw in a "woldcard"?
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themoc.
I've owned a used POS tub for awhile and have spent the past few months trying to figure out the whole hot tub buying thing. This forum helped me. My new Tiger RIver Caspain should be deliverd in the next week or so.
Based on my own expereince over the past few months, I think you should be able to find a nice tub in the 7-8K range.
Take a look at the HS vanguard. I was very impressed with it, but when I wet tested it, it didn't "fit" well. I ended up with the the Tiger River Caspain. good luck.
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I am NOW in the selling mode, ;D
Water Test a Bahia or a Palermo at a SD dealer IF you are looking for a "worldcard", compare them to what your looking at, flip a coin, YOU CAN NOT LOOSE. ;D
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"Wildcard" "Wildcard" "Wildcard" ;)
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Sorry I get excited!Please excuse my sometimes poor grammer.I have a typing inpediment.My middle finger is the only one that works."Wildcard-wild card"I got it thanks! :-[
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It happens to all of us ts some time or another.(me more than most.I work in the spa industry,industry NOT the spa I-N-D-U-S-T-Y
J._McD
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Re: HS
« Reply #10 on: Jun 12th, 2005, 7:51pm » Quote Quote Modify Modify
on Jun 12th, 2005, 4:16pm, Rachel wrote:
I agree, we didn't save $4,000. I'm sure it was a mark up like any retail does. The tub was in our budget, we looked at a couple of others around the same price and felt for what we could afford to spend this one was the best. It's not a floor model or used. I will come back once we have it installed and running and let you know how I like it. I personally would have spent a lot more for the mercedes because I'm the "spender" but my husband is the conservative one that makes the $$ decisions. I'm just the stay at home Mom ....hahaha.....
I believe what others are trying to say is, that tub never ever sold for $8,000 and if you believe they marked it down to $4,000, as you say, "I'm sure it was a mark up like any retail does.", don't be so sure, the Hot Tub industy does NOT have mark ups anything close to what you imply. To indicate so, is to imply to other new shoppers that they should be able to get a $9,000 tub for $4,500 or a $12,000 tub for $6,000. You need to go shopping with your husband just one day and check this industry out. ;D
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You are absolutely right spaman that is why we are all here, to back each other up. None of us are right ALL the time. The English language, or more appropriately, the American language is very difficult to follow. It is so filled with slang, abbreviations, accents, interpretations, along with what we all do occasionally, misspellings, I seen that a lot. ;D
I apologize for misquoting the word you used incorrectly, "woldcard"; I added an "r" because I incorrectly thought you missed a letter and interpreted it as "worldcard, when it was really changing the "o" to an "i" for "wildcard".
I guess that would be a good representation for a Cal Spa. ;)
Thank you for bringing this to my immediate attention and please, if you will, accept my apologies.
However, I must admit, I really had to read and reread this message to figure it out, but I finally saw the error of my ways. ;D
I am usually always right. As a matter of fact, I thought I was wrong once, but I was mistaken. ;D
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sofa king we todd did..... still laughing... ;D ;D ::) thanks pkud.
yu no, we dont hav to pik apart everi wuns gramer and speling, as long as the message gets through. i'd say that for the most part, we all think faster, and better than we type. ;D :o
"Wildcard" "Wildcard" "Wildcard" ;)
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i'd say that for the most part, we all think faster, and better than we type. ;D :o
Except me!!! I recently had to take a typing test! Results=63 wpm with 98% accuarcy! Last time I tested (which has been a number of years ago) was 45 wpm!
;) I guess I improve with age!!!
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Product, Price, Sales Presentation Issues or Styles
I'm not exactly still shopping since I finally made a decision and ordered a week ago but I'd like to chime in on this one.
My decision was actually pretty easy. Maybe because I'm getting old or maybe I make too much money but the price was not part of my decision at all - I didn't even try to see if I could get a "better price" from the dealer. At my age, I've decided that when I decide to purchase something, I just go ahead and get exactly what I want - cry once. Years ago, I would have tried to go the cheap route and I learned that you pay for that in the long run since most of those products just don't last.
I narrowed my search down by the warranty which only left me 3 choices in my area. Since we wanted a lounger and a specific size, that narrowed it down even more. The finaly decision maker was which one fits and feels the best.
The sales presentation had absolutely nothing to do with my choice but it did help me to rule out a few.
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I just got mine a few weeks ago, first price was a major concern. Let's face it, this is a luxury item and not a cheap one... so, I had a job ahead of me to sell the wife on it ;)
Once I settled in on a price, I looked for a tub with the features and quality I was looking for. I found a few and picked one that I wanted for sure. Unfortunately, the dealer really turned me off - so I went to another dealer and bought a completely different brand.
I think there are many real quality spas out there, all with very similar features and at roughly the same prices (give or take). I think it comes down to the dealer in the end - one who has been in business for a while, one who doesn't treat you like a jerk and one that you feel will be responsive if you ever need their assistance...
BTW - I think this forum really helped educate me (and continues to do so) about features, brands, water chemistry, foundations ( to keep a spare key outside ;), etc. I think it was far more beneficial to have the information that I gained here BEFORE I went into a dealer.
just my 2 cents.
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Any experience w/ GREAT LAKES or GARDEN LEISURE spas? Not a lot of selection where I am.
Many thanks...this is sounding harder than I expected...I'm very naive! ???
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Any experience w/ GREAT LAKES or GARDEN LEISURE spas? Not a lot of selection where I am.
Many thanks...this is sounding harder than I expected...I'm very naive! ???
seashore, "naive" I hardly think, you read several pages back to bring this up. Already, you are learning. What else might be in your area, which is where? Have you checked in on some of the web sites mentioned on these pages. They all have dealer locators, but I would try to keep it in a 50 mile range.
What did you think of Great Lakes? ???
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Since I'm asking many questions regarding my spa purchase, I thought I'd give feedback on this question.
Product/Warranty - I want to make sure that the product that I'm considering is quality. I want to know that there is a good track record for not only the product but the company that builds the product. Warranty must be considered with both product and price.
Price - I want a fair and competitive price. Being in a midwest city that is not extremely large, we don't have the luxury of a lot of brands, let alone dealers. As with any type of product, without competition prices tend to be higher. Understanding that the dealer is in business to make money, I need to feel that we both got a fair price.
Sales Presentations or Styles - I have had the opportunity to have presentations from great, good and bad sales people. Some have been very helpful and know the products while others have tried to hard close without overcoming any type of questions or objections. I can overlook this unless I feel that they are being dishonest - and with the internet, you can verify most of the product capabilities.
But there is one area that was not addressed - Dealer/Service.
Dealer/Service, in my opinion, is very high on my requirements. I want to deal with a company that focuses on the customer, not a company that thinks that moving product is more important than the service that they provide after the sale. I also want to know that the dealer will be there if/when I call for a warranty issue one year/three years down the road.
The perfect spa hunt, for me, has been a real eye-opener! Before I started looking, I had no idea that there are so many brands, so many options and the huge price range within those brands - Hence the name Info overload!
I want to thank everyone again for all of the great information that you have provided to help me make a decision on a new spa! I feel that I'm getting close to spatopia!!!!!!!! : )