Hot Tub Forum
Original => Hot Tub Forum => Topic started by: drober30 on May 24, 2005, 09:25:45 pm
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My dealer (the only game in town, they own eight stores in my area) is very nice but is very high pressure sales. They wanted me to close the deal the day I walked in.
We went back and forth for many weeks as
I always make an informed decision so I needed a little time to research.
I purchased my 2005 Vanguard on Sunday but the District Sales Manager that I have always been dealing with tried telling me that the price he quoted me before was no longer good.
He said he could honor the price if I bought a color I was not interested in or bought a floor model of the 05 Vanguard (said it was never wet).
I said color was not open to negotiating but he could check to see if he had the floor model and I would think about it but I made it clear that I was not really interested in a floor model.
He came back and said that I was lucky that they had a NEW 05 vanguard in my color because a customer ordered it then changed to the Grandee at the last minute. I believe he made this up just to make sure I did not walk again.
So my question is how do I know they are delivering a NEW Factory tub. Do I look for special seals on the shrink wrap from the factory or is there no way to tell.
I know it’s awful I have to worry about this but these guys are the nicest guys you could meet but they tried to screw me on price from day one. $10,500 for vanguard and they would throw in a cover lift. That’s were I started with these guys till I started dealing with the District Manager who called me to T.O. the deal. I paid $9100 OTD with Fresh water III, Cover Cradel, Steps, Chem ect...
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Hi, We went through a simular situation with our Hot Springs Dealer also. We purchased the Tiger River Caspian floor model in July 04. When it was delivered it was brand new, was still in wrappers (I thinks it was white plastic saying Watkins) They told me they over sold the floor model so we received a brand new Caspian. Good Luck your going to love your spa, we are very happy with ours. :) :) Lynnette
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Thanks for the reply!
I am very excited!!! I have been wanting a hot tub for years.
This link to the HS web site shows a picture of delivery of a spa. It looks like factory wrapping.
http://www.hotspring.com/Spa_Notes_Hot_Tub/backyard_setting_up.html
I saw my dealer move in and out floor models before and they just use a clear shrink wrap that they put around the spa. So if it comes tightly wrapped with factory markings I will feel better.
I don’t really think this dealer will pull anything like that they are really a large operation; professionally run (they just are willing to overcharge if they can)
However, I must protect my interest.
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When I bought my Cameo there where two on the floor, one used for demo and a brand new one. I was told I was buying the new one but when it was delivered there was water left in the bottom of the tub. I knew it was the used one. Bite my lip and accepted it and luckly never had much trouble out of it. The only problem was the ozone icon did not come on. Had them come out and work on it. It comes on now but not real sure if it really works or not. Pulled the hose off coming from the generator and can not smell any ozone. We have a ozone meter at work. I would like to bring it home and test it but we are not allowed to take it out of the plant. Not worth getting fired for. We use Ozone at work. Works real good but we are using a high consentration. Do not really think the amount used on the hot tub is really enough to do anything.
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For the life of me, I will never understand the customers aversion to a "floor model". What difference does it make if it was wet or not? The warranty is not going into effect until the tub is delivered to your home. The dealer is going to put a new filter in it. If there is cosmetic damage to the cabinet you must be made aware of it at the time of the sale. If ther is no cosmetic damage, you'll never know if it was a floor model or not. There is going to be water in the botom of every spa delivered weather it was run in the store or not, since as far as I know, 99.9% of manufacturers wet test the spas at the factory and there is no way to get ALL of the water out. Please help me to learn here, what exactly is the perception shopers have about floor models?
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For the life of me, I will never understand the customers aversion to a "floor model". What difference does it make if it was wet or not? The warranty is not going into effect until the tub is delivered to your home. The dealer is going to put a new filter in it. If there is cosmetic damage to the cabinet you must be made aware of it at the time of the sale. If ther is no cosmetic damage, you'll never know if it was a floor model or not. There is going to be water in the botom of every spa delivered weather it was run in the store or not, since as far as I know, 99.9% of manufacturers wet test the spas at the factory and there is no way to get ALL of the water out. Please help me to learn here, what exactly is the perception shopers have about floor models?
I pay for new I want new. As stated in my earlier post the dealer has less than desirable pricing tactics.
In fact I was told as soon as they put the spa on the floor they have to discount it another $1500 for being a floor model.
Well I now know that’s a bunch of crap.
So... sounds like you might be a dealer? Do you have an answer to my original question?
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The $9100 price was a good one. The first price of 10,500 was ridiculous (unless you're in Canada).
If the spa is new in the wrapper, it will be obvious. There will be white plastic shrink wrap around the spa with foam insulation sprayed on the corners to act as bumpers during shipping. When the spa is unwrapped, it will have that unmistakable new spa smell! There will be some water in the spa as they are all filled at the factory for testing.
A floor model is a new spa. We discount them $100 simply because they are unwrapped and people have touched them and possibly sat in them.
Congratulations on your new spa. Enjoy it for the next couple of decades!
Terminator
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The $9100 price was a good one. The first price of 10,500 was ridiculous (unless you're in Canada).
If the spa is new in the wrapper, it will be obvious. There will be white plastic shrink wrap around the spa with foam insulation sprayed on the corners to act as bumpers during shipping. When the spa is unwrapped, it will have that unmistakable new spa smell! There will be some water in the spa as they are all filled at the factory for testing.
A floor model is a new spa. We discount them $100 simply because they are unwrapped and people have touched them and possibly sat in them.
Congratulations on your new spa. Enjoy it for the next couple of decades!
Terminator
Thank you! You provided the information I was looking for.
Yeah... the $10,500 did not include tax either.
Feel sorry for the people that get gouged!
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I bought a floor model because it had the exact options and color we wanted. The dealer was quick to point out that it carried the same full warranty as if I ordered it. Turns out some of his sales people like to take things apart to demonstrate to customers. I had a leaky valve going to the water falls. He said one of the sales people probably pinched an O ring when putting it back together. They came out that day and replaced it.
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I Think the point drober is making is, the dealer said it is new not a floor model, and that is what drober expects to get. Confidence in the dealer will be lowered greatly if non truths are told to a customer before the spa is delivered. My Envoy came wrapped in white shrink wrap when it was delivered. I think the wrap said Hot Springs on it. Good luck!!
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My dealer (the only game in town, they own eight stores in my area) is very nice but is very high pressure sales. They wanted me to close the deal the day I walked in.
We went back and forth for many weeks as
I always make an informed decision so I needed a little time to research.
I purchased my 2005 Vanguard on Sunday but the District Sales Manager that I have always been dealing with tried telling me that the price he quoted me before was no longer good.
He said he could honor the price if I bought a color I was not interested in or bought a floor model of the 05 Vanguard (said it was never wet).
I said color was not open to negotiating but he could check to see if he had the floor model and I would think about it but I made it clear that I was not really interested in a floor model.
He came back and said that I was lucky that they had a NEW 05 vanguard in my color because a customer ordered it then changed to the Grandee at the last minute. I believe he made this up just to make sure I did not walk again.
So my question is how do I know they are delivering a NEW Factory tub. Do I look for special seals on the shrink wrap from the factory or is there no way to tell.
I know it’s awful I have to worry about this but these guys are the nicest guys you could meet but they tried to screw me on price from day one. $10,500 for vanguard and they would throw in a cover lift. That’s were I started with these guys till I started dealing with the District Manager who called me to T.O. the deal. I paid $9100 OTD with Fresh water III, Cover Cradel, Steps, Chem ect...
First, I guess you need to know I am a dealer and you seem to have a chip on your shoulder about dealers. I stand to benefit absolutely nothing in answering you question, and because you say you need to make informed decisions, I would suppose a dealers point of view would be important to you.
You say "they are the only game in town and they have 8 stores". There is something not right with that statement.
They wanted to "close the day I walked in", that is what they are in business for.
You started with a salesman and ended up with the manager, going from $10,500 to $9,100, you don't trust them, and you put a deposit down on Saturday to purchase and now you want us to tell you how you can feel good about your decision.
Given all this time for your research, it does not seem you have developed a very good relationship with the dealer if you smell a rat here.
It also seems, you want the cheapest price possible, but need to know that you're not getting screwed, while it seems to me you have been haggeling for a number of weeks, have come to a decision, but fear being cheated.
If the spa is an '05, what difference does it make ??? it has a full warranty, it has been water tested, it is subject to your inspection, you must accept it and pay your balance, and then you will rely on this organization for all of your assistance and support which I am sure you will expect to be free.
The factory wrap will look like a factory wrap, if it is re-wrapped it willl look like a re-wrap. This will NOT chage anything about the spa ONLY your preception of the spa. When you buy a vehicle with 47 miles on the odometer, how does that change the car ???
I feel that you are an untrusting person and considering the amount of money involved, I do know how you feel. But, it seems you don't trust these people, and maybe the feeling is mutual. How do they feel about you? ???
We are all here to help, if we can, but I agree with Wisoki, what difference does it make, but you challenge him and suspect him to be a dealer. How would you expect a spa shopper, buying their first spa to answer you question ???
My personal, dealer, feeling is that you have purchased a very good product, are very much concerned with this being the right decision, and you fear what looms in the future. We are all very comfortable with your choice of selection, you have some reservations. None of us know what looms in the future, but we would all be comfortable with your selection of choice.
NOW, relax and get ready to get into Hot Water, your gonna love it, and I think it's gonna relieve a lot of tension in your life.
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I got to thinking about this a little bit more and wanted to add:
If the spa is brought out to you and it is unwrapped, that does not necessarily mean that it is not a new spa. When we have 3 or 4 deliveries to do in a day, we will unwrap the spa at the warehouse. We do this simply because we do not have anyplace to dispose of the wrapping while we are on site. There is a tremendous amount of packing material on our spas and we can't just strap it on the trailer or we will be losing trash all up and down the highway.
Terminator
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Not once have I ever unwraped a spa on site. I have a dumpster at my show room, why would I transport trash? not one customer has ever said, "hey, this spa is unwraped, I don't think it's a new spa!" Be it a one spa day or a 4 spa day. New is new period, weather it has been used as a wet demo, dry demo or left in the warehouse in its wraper. So what people have sat in or "touched" it. If your dealer has half a brain it's going to be detailed before it's delivered. When you buy new you want new, and that's what you get, be it a wet demo, dry demo or out of stock.
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Wow. I have to give that some thought. Unwrap the tub at the warehouse.
No, I would be scared to death that my guys would scratch the life out of it as they go into the yard. With the price of land here in CA, sideyards are narrow. With the fact that this is actually an irrigated desert, thorny bushes are very popular. Put those together, and you understand why we leave the tubs unwrapped until they land.
BTW - the HS wrapping comes off like this:
First look for three or four labels, one close to the center of each side. They should have the serial number of the spa on them. One or two may blow off or fold up if they go down the road on an open trailer.
The outside layer of shrink wrap is clear, and you can seen through to a layer of white paper with the HotSpring logos in blue and some of the product statments, like: "best backed spa" or "underwater symphony," etc.
Directly behind that is a layer of cardboard.
The top of the tub should have a large, one-piece sheet of heavy, white plastic, covered with more of the clear shrink wrap.
Finally, on the inside should be another single sheet of clear plastic over the top, but this shett is far thinner than the white one.
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I also have a price for those who take models off my floor, which I do not display. If the customer is interested in negotiating the price, that is the only option they have. Take the floor model at a slightly better price, or pay the higher price and have one made to order.
So, are they all the same price or not?
Terminator
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First, I guess you need to know I am a dealer and you seem to have a chip on your shoulder about dealers. I stand to benefit absolutely nothing in answering you question, and because you say you need to make informed decisions, I would suppose a dealers point of view would be important to you.
You say "they are the only game in town and they have 8 stores". There is something not right with that statement.
They wanted to "close the day I walked in", that is what they are in business for.
You started with a salesman and ended up with the manager, going from $10,500 to $9,100, you don't trust them, and you put a deposit down on Saturday to purchase and now you want us to tell you how you can feel good about your decision.
Given all this time for your research, it does not seem you have developed a very good relationship with the dealer if you smell a rat here.
It also seems, you want the cheapest price possible, but need to know that you're not getting screwed, while it seems to me you have been haggeling for a number of weeks, have come to a decision, but fear being cheated.
If the spa is an '05, what difference does it make ??? it has a full warranty, it has been water tested, it is subject to your inspection, you must accept it and pay your balance, and then you will rely on this organization for all of your assistance and support which I am sure you will expect to be free.
The factory wrap will look like a factory wrap, if it is re-wrapped it willl look like a re-wrap. This will NOT chage anything about the spa ONLY your preception of the spa. When you buy a vehicle with 47 miles on the odometer, how does that change the car ???
I feel that you are an untrusting person and considering the amount of money involved, I do know how you feel. But, it seems you don't trust these people, and maybe the feeling is mutual. How do they feel about you? ???
We are all here to help, if we can, but I agree with Wisoki, what difference does it make, but you challenge him and suspect him to be a dealer. How would you expect a spa shopper, buying their first spa to answer you question ???
My personal, dealer, feeling is that you have purchased a very good product, are very much concerned with this being the right decision, and you fear what looms in the future. We are all very comfortable with your choice of selection, you have some reservations. None of us know what looms in the future, but we would all be comfortable with your selection of choice.
NOW, relax and get ready to get into Hot Water, your gonna love it, and I think it's gonna relieve a lot of tension in your life.
I will reply to your remarks in order:
I don’t have a chip on my shoulder when it comes to dealers. Dishonest and pushy dealer’s maybe!
Let me clarify my statement for you… They are the only game in town because they own/operate eight stores within a 200 mile radius in any direction. If I want a HS then it would be silly not to buy from them (service). My choice was a HS from them or a different manufacture in my area.
I agree that any good sales person should try to close the deal before the customer leaves but there are limits and boundaries. During conversation a good sales person should be able to define an impulse buyer who will buy on emotion or an educated buyer only wanting to make an informed decision. Look at all the post on this forum with questions about buying/wet testing. These are informed/educated buyers.
WOW…. I’m really not looking for you to help me feel good about myself. Furthermore If I trusted them right off the bat I guess I would have bought a $10,500 Vanguard instead of a $9,100 Vanguard
I never said I smell a rat…. I do want to know what a new spa looks like when one is delivered. If it does not look new based on the info I have been provided then I will smell a rat.
You got that one right… I do want the cheapest price and I’m sure not the minority In that category.
I’m sorry did you say free? No…. I will have paid for that support in the cost of the spa. I did include warranty and manufacture reputation in my purchasing decision. That’s why I bought a HS.
Thanks! I think this next one you were actually attempting to answer my question. By the way my spa better not have 47 miles on it ;)
I have no need to trust somebody in this $10,000 transaction. In my world trust is earned not automatically given. When they deliver a new spa and provide the service under warranty that I have paid for then they will have earned my trust along with many referrals.
Because I bought on my terms and not theirs they probably hate me! ;D
Again, wow… You state that I “challenged” Wisoki. I replied to his post. He started off with the statement “For the life of me, I will never understand the customer’s aversion to a “floor model”. When he used the word customer this led me to believe he was a dealer so I asked “So... sounds like you might be a dealer? Do you have an answer to my original question?” not much of a challenge. I don’t understand who the spa shopper is buying their first spa?
I agree that HS is a good spa. At least my research seems to back that.
This is a great forum and I relied on it for most of my research and purchasing decision. Thanks to everyone!!!!!
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Ok gentlemen it's not a p***ing match here back it down a notch. I think what most of the dealers here are trying to say is it doesn't make a difference whether it's been on the floor or not on the floor, if I can get a floor model for cheaper than one in the back that HS has in stock damn straight I'm going for that, even if someone has actually sat in it! The fact still remains it doesn't matter if it's brand new or a model off the floor just enjoy your hot tub and leave it be!
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The dealers here are missing the point. What drober is asking is, to be told the truth from the start. If it is new in the wrapper it is new, if it is a wet demo drober wants to know that, if it was a dry demo then tell drober that from the start. Confidence is built by truth from the start of the dealings. No statements from a dealer should change after the deal is made
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The dealers here are missing the point. What drober is asking is, to be told the truth from the start. If it is new in the wrapper it is new, if it is a wet demo drober wants to know that, if it was a dry demo then tell drober that from the start. Confidence is built by truth from the start of the dealings. No statements from a dealer should change after the deal is made
Perfectly stated!
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I'm a dealer and I get the point and I agree 100%! ;D
Terminator
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LMAO, well acourse you gots ta do it thata way out in Caaaleforeneyeay, but out here in Innianna, we gots lots a open space ta manuver these big ol' thangs.
Wow. I have to give that some thought. Unwrap the tub at the warehouse.
No, I would be scared to death that my guys would scratch the life out of it as they go into the yard. With the price of land here in CA, sideyards are narrow. With the fact that this is actually an irrigated desert, thorny bushes are very popular. Put those together, and you understand why we leave the tubs unwrapped until they land.
BTW - the HS wrapping comes off like this:
First look for three or four labels, one close to the center of each side. They should have the serial number of the spa on them. One or two may blow off or fold up if they go down the road on an open trailer.
The outside layer of shrink wrap is clear, and you can seen through to a layer of white paper with the HotSpring logos in blue and some of the product statments, like: "best backed spa" or "underwater symphony," etc.
Directly behind that is a layer of cardboard.
The top of the tub should have a large, one-piece sheet of heavy, white plastic, covered with more of the clear shrink wrap.
Finally, on the inside should be another single sheet of clear plastic over the top, but this shett is far thinner than the white one.
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BTW - the HS wrapping comes off like this:
First look for three or four labels, one close to the center of each side. They should have the serial number of the spa on them. One or two may blow off or fold up if they go down the road on an open trailer.
The outside layer of shrink wrap is clear, and you can seen through to a layer of white paper with the HotSpring logos in blue and some of the product statments, like: "best backed spa" or "underwater symphony," etc.
Directly behind that is a layer of cardboard.
The top of the tub should have a large, one-piece sheet of heavy, white plastic, covered with more of the clear shrink wrap.
Finally, on the inside should be another single sheet of clear plastic over the top, but this shett is far thinner than the white one.
As I look this over, I realize that HotSpring puts more plastic on the outside of their tubs than some people put on the inside....
;)
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It's funny...I read this and think, man...you feel ripped, consider them "high pressure", feel lied to and yet you still want to do business with them? ???
I'm lost as to why any hard working person would give their hard earned money (and BIG money) to someone they don't trust? If you feel like this now, wait until you need service!
I say walk... :-/ You're not going to be a happy camper.
Steve
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I have posted many times in other threads how impressed I was with how nice and accommodating the dealer was with me through the whole deal.
The only concern was pricing and I don’t hold that against them to much because most sales situations are like that.
It’s up to the consumer to make sure they are getting a fair deal and I did that thanks to this site!
My search for info on what a factory wrapped tub looks like is just to keep the honest people honest.
If I really thought the dealer was a crook I would run away but I truly don’t feel that way.
I'm excited and I meet with the concrete guy tomorrow and he starts the job on Friday!
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I have posted many times in other threads how impressed I was with how nice and accommodating the dealer was with me through the whole deal.
I dunno...maybe I took "is very high pressure sales", "I believe he made this up just to make sure I did not walk again", "they tried to screw me on price from day one" out of context? ??? ::)
And now it's "I have posted many times in other threads how impressed I was with how nice and accommodating the dealer was with me through the whole deal."
I don't mind tellin ya I'm a bit confused and I'm guessing I'm not the only one!
Sounds like a blissful transaction to me! ;)
Steve
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I dunno...maybe I took "is very high pressure sales", "I believe he made this up just to make sure I did not walk again", "they tried to screw me on price from day one" out of context? ??? ::)
And now it's "I have posted many times in other threads how impressed I was with how nice and accommodating the dealer was with me through the whole deal."
I don't mind tellin ya I'm a bit confused and I'm guessing I'm not the only one!
Sounds like a blissful transaction to me! ;)
Steve
Whoa, you hit it right on the head Steve! I was wondering if anyone would bring this up. I am just lowly owner of a spa service company, but if I was in the business of selling spas, I think that I would have been the one to run in this situation! It has taken me years to get to the point of realizing there are some customers you just can't satisfy, and everyone would be better off to end the relationship before it begins. Just one persons opinion.
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We just had our new HS vanguard installed a few weeks ago. It was a 2005 model. We had ordered a 2004 model back in October but could not take delivery because of a backup in scheduling in completeing our back yard. Our dealer was great. No pressure, did not even require a deposit. He called me in December and asked if I minded him selling our 2004 model. I had no problem because he told me we could have the 2005 model at the same price. Win win situation. He is a great dealer. Has 3 stores in my city and all the dealerships to Orlando. We paid $7195 includes delivery, set up, steps, cover lifter, steps, start up chemicals and breaker box. Good luck
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I dunno...maybe I took "is very high pressure sales", "I believe he made this up just to make sure I did not walk again", "they tried to screw me on price from day one" out of context? ??? ::)
And now it's "I have posted many times in other threads how impressed I was with how nice and accommodating the dealer was with me through the whole deal."
I don't mind tellin ya I'm a bit confused and I'm guessing I'm not the only one!
Sounds like a blissful transaction to me! ;)
Steve
Steve,
Your points are well taken.
However, I do stand behind the fact that they were very nice and accommodating and tried to screw me on price.
If this was a car dealer trying to steal my trade in I would go to one of the many other Dodge dealers in my area. I don’t have that luxury with a HS spa.
One example:
I went in to buy the spa with 4k as a down payment and finance the rest with 12 months same as cash. I was already approved for the whole price of the spa. We received a letter in the mail from the dealer’s finance company with our credit line.
The dealer said if I did not put down 5k in cash that the price of the spa would be $200 more. I said I would need to come up with the extra money. I left.
When I finally went back in I was told they could not honor the original price unless I took a different color choice or a floor model.
As stated in my earlier post I made it clear I was not interested in a floor model. The manager came back with the story that a customer changed from a vanguard to a grandee at the last minute so I would get the price and color choice I wanted. (I left there and bought a lotto ticket considering what luck I must have)! ;)
And get this... I bought the spa with no money down! That’s right the same guy that needed 5k instead of 4k wrote the whole thing up with no money down. ???
So there is allot to the whole story.... all parties involved were professional and there is no reason for that to change unless they try to deliver that floor model (the topic of this thread).
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Whoa, you hit it right on the head Steve! I was wondering if anyone would bring this up. I am just lowly owner of a spa service company, but if I was in the business of selling spas, I think that I would have been the one to run in this situation! It has taken me years to get to the point of realizing there are some customers you just can't satisfy, and everyone would be better off to end the relationship before it begins. Just one persons opinion.
Your statement is very true and any one of us here could be that person one day.
On big jobs that contractors will be at my house for the day or longer I always offer to provide lunch/pizza and drinks throughout the day.
I have been faced a couple of times when a contractor has underbid a job and only realizing this half way through the job. I have always listened and even paid more money to be fair.
Although it was their responsibility to bid the job and we had a contract I paid more to be fair, keep him/her happy and ensure quality work.
Most of the time this has paid off but not every time.
Business is business and not all transactions will be smooth.
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Whoa, you hit it right on the head Steve! I was wondering if anyone would bring this up. I am just lowly owner of a spa service company, but if I was in the business of selling spas, I think that I would have been the one to run in this situation! It has taken me years to get to the point of realizing there are some customers you just can't satisfy, and everyone would be better off to end the relationship before it begins. Just one persons opinion.
Steve, My perception was similar to yours indicating somewhat of an untrusting relationship, and the statement of protecting his own interest. :-/ I seem to have stepped on a land mine here, as it appears my interpretation offended drober. I totally mis understood his long term shopping relationship with this dealer. IMO I would expect him to have a clear understanding of what to expect and WHAT HE EXPECTS from the dealer up front since this has been in the development stages since February.
I have been confronted with this problem on 2 occassions in 21 years, both in the last 24 months and hottubbin is right, there are people he didn't sell the product to that are extremely difficult to please and you wish you hadn't ever gotten involved.
Both times, we were confronted with what you would call an attitude of perception on delivery after the spas were in place. They felt someone was out to give them something less than expected. Phones started ringing off the hook with the customer calling all upset, the delivery guy were on the two way wondering what to do, the customer had the opinion the spa was not a "NEW" spa because we had opened it to add the ozone before delivery and "re-wrapped the spa".
In spite of our explanation and showing the production date recorded on the spa, we found ourselves defending our honor for no reason at all to an irate person who felt he was right. We simply put a smile on our faces, and refused to appear put out or upset. Sometimes, it seems the more you try to convince someone the more it confirms their opinion. We simply told the customer we would order a new spa and deliver it in the factory wrap when it comes in and that's is what we did. 2 years later he still throws it in our face with inuendos.
The relationship continues to always have an edge and they are very hard to satisfy. We found the their allegations both insulting and offensive, but yet we refused to let it get us down, as we attempted to understand their point of view. It is sometimes hard to understand there are people who just don't trust or believe there are other honest people out there.
They have most likely been injured in relationships in the past and are very skeptical and defensive about human nature from their point of view.
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The bottom line is YOU have to feel comfortable through the selling process and after it. I wish you luck and I hope everything goes well for you drober30.
Steve
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Steve, My perception was similar to yours indicating somewhat of an untrusting relationship, and the statement of protecting his own interest. :-/ I seem to have stepped on a land mine here, as it appears my interpretation offended drober.
J. McD,
Were good! I hope to seek help and advice from you and everyone else and provide it where I can!
This is a great forum and I appreciate everyone’s contributions and feedback!
I think this thread has runs its course......
I will post all my positive experiences with the delivery and setup of my spa as that will be my optimistic outlook from here on in!
:D
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Drober, we're all here to help, and we need a good balanced input that will sometimes create some contoversy amongst us. It is not intentional by any means. We have all had lifetime experiences that make us who we are today and that is what we call experience, in my case it's grey hair and CRS.
The boys at Lifestyle are good people and regardless of who you are dealing with 80% of us go an extra 2 miles for our customers regardless of situations because they support our businesses. The other 20%, well I understand the situation and the need for concern.
How is the preparation coming and when is the spa being delivered. ???
We need to schedule Lori for the water blessing. ;D ;D
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Sorry!!! Congratulations!
May you always have clean, hot, bubbly water!
(P.S. the Vanguard is a great tub, I have one and it is awesome!)
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The boys at Lifestyle are good people and regardless of who you are dealing with 80% of us go an extra 2 miles for our customers regardless of situations because they support our businesses. The other 20%, well I understand the situation and the need for concern.
How is the preparation coming and when is the spa being delivered. ???
We need to schedule Lori for the water blessing. ;D ;D
Yea you’re right... The hard part is behind me (the purchase) so I will only focus on the future spa delivery and building a good relationship with the dealer.
Meeting with the concrete guy today after work to review job. He said he will form it out tomorrow.
(He just called as I am typing this so I am off to meet him now)
I asked him to hold off on the pour so my electrician could do his thing on Tuesday. Bringing electric up through the slab.
So if everything goes good the cement and electrical should be complete next week.
One of the questions I need to ask today is how long the cement has to cure before I can place the tub on it.
I'm very excited!!!! Weather does not look so good so we'll see how the contractors can work around it and make things happen.
Lori.... Thanks! I really like the Vanguard too!
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cure time depends on weather, I'd say 7 days but the one to ask is the cement guy. Call your dealer and based on the dimension of the spa have them tell you where it would be best to have the electric come in from the bottom, or better yet, stop in and have them take the side panels off to reveal the best place, measure it, apply it to the foot print of the spa and the square dimension of the cement pad and pour that sucker today. If the contractor is ready, go with the flow, the hard part is over. Your gonna wish you did this a long time ago. ;D
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cure time depends on weather, I'd say 7 days but the one to ask is the cement guy. Call your dealer and based on the dimension of the spa have them tell you where it would be best to have the electric come in from the bottom, or better yet, stop in and have them take the side panels off to reveal the best place, measure it, apply it to the foot print of the spa and the square dimension of the cement pad and pour that sucker today. If the contractor is ready, go with the flow, the hard part is over. Your gonna wish you did this a long time ago. ;D
Cement does 75% of its cure in the first 3 days, and depending on weather finishes in about 30days.
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I know this is late, but had to put my two cents in. My dealer told me what to expect on delivery. That there will be water in the tub, and what the packaging will look like. So when I got it, I didn't have any questions on if it was new or used.
Now, as to new or used, I don't mind used, if the price is right and I know ahead of time. If a car has 47 miles on it, I see that and will do price accordingly.
The only reservations I have on floor model is that sales people and customers like to look, touch, and pull on things. So if I get a floor model, I expect it to be a certain way. However, I also expect not to have a defect in the item, as it has been on the floor and running for days. So if a jet doesn't work, they will know about it before it is delivered.
Good luck with your spa.....I have the Vanguard and love it!
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This is amazing!
The last two cars I purchased happen to have had 47 miles on them!!
What are the odds of that happening?
;)