Hot Tub Forum

Original => Hot Tub Forum => Topic started by: neacr1 on May 09, 2024, 10:32:42 am

Title: Freeze warranty
Post by: neacr1 on May 09, 2024, 10:32:42 am

I have a Caldera Niagara that froze due to heater failure under warranty. Should the resulting leaks be covered by warrany?

Title: Re: Freeze warranty
Post by: Sam on May 09, 2024, 02:26:58 pm

Unfotunately, all warranties have clauses that preclude that from being covered.  You may be able to make some noise and get them to work with you.  My recommendation is to be polite but ask them to take care of it.  Angry, rude customers don't get far usually.

Title: Re: Freeze warranty
Post by: neacr1 on May 10, 2024, 04:04:50 pm

Thank you for the reply. It seems as though my local dealer doesn't wanna go to bat for me. Kinda make me feel like I'm a criminal for asking for help!