Hot Tub Forum
Original => Hot Tub Forum => Topic started by: wfs1wfs on September 26, 2013, 11:49:54 am
-
I always write letters of commendation and compliment...and letters of dissatisfaction. This informative POST is the latter. I will paste exchanged emails and ask you to be the judge of this small time, cheap low grade spa cover supplier.
MY FIRST EMAIL TO RHTUBS ON JULY 12, 2013-->Dear Theresa;
You were very helpful during my loss of the spa cover after super storm sandy. Hopefully you can help me again with a similar spa cover loss.
I trust I have included the correct and complete information for your consideration to replace my spa cover, if not kindly write me.
June 19, 2012- I ordered a replacement spa cover.
October 28, 2012- Super Storm Sandy blew my cover away.
November 29, 2012- I ordered a second replacement spa cover, which arrived 4-6 weeks later and placed on top of spa about mid January, 2013.
July 9, 2013- Picture of spa cover where threads are unraveling.
THERESA'S REPLY ON JULY 19, 2013---> Hello William, This could have been a very quick fix.... Let me see what I can do..
MY NEXT EMAIL ON JULY 29, 2013---> Dear Theresa;
I have not head from you since your initial email wherein you said you would see what you can do to replace mt spa cover.regards .......william
THERESA'S REPLY ON JULY 29. 2013--->
Hey there, I'm working on this and should hear back from management tomorrow........Theresa
ANOTHER EMAIL TO THERESA ON AUGUST 7, 2013---> hi theresa;
any word on replacement of cover. honestly...i have purchased 3 covers over the years--- is this really a big expense to management?....william
AND SHE REPLIED ON AUGUST 7, 2013---> The problem is Robert is out of the country and whoever is running the show in production isn't able to approve any offers. This may take a while. HMMMMM ONE MAN OFFICE?????
THERESA REPLIED ON AUGUST 11, 2013---> Someone finally responded back to me and said we can remake the cover for a delivered cost of $250.00. Let me know what you want to do from here.
I REPLIED BACK---> that is what i paid for the last one. i had the cover for a couple of months and the threads began to unravel. why must i pay for a new one when it was the workmanship not old age of the cover
THERESA---> NO ANSWER-------
MY LAST EMAIL 0N AUGUST 26, 2013---> theresa;
was not one of my choices, when we spoke, that you would send me the the outer cover at no charge because i did not accept paying for yet another one,
william
THERESA---> NO REPLY ---NO REPLY!!!!
>:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D
-
WOW... I'm waiting to get ALL the emails forwarded to me so I have the proper documentation...but Theresa is telling me that on JULY 19, 2013 her response was something to the effect of, "This could have been an easy fix, but you stabbed the cover with a pencil . Your response was to the effect of "Oops, sorry". Normally we would have simply sent out a replacement vinyl under warranty, but in this case we asked you to send back the foam cores so we could repair the intentional, unwarranted damage you caused, and replace the outer vinyl.
-
(http://rhtubs.com/ebay/Damaged%20Hot%20Tub%20Cover%20004.jpg)
-
(http://rhtubs.com/ebay/Damaged%20Hot%20Tub%20Cover%20005.jpg)
-
July 12- Dear Theresa;
You were very helpful during my loss of the spa cover after super storm sandy. Hopefully you can help me again with a similar spa cover loss. I trust I have included the correct and complete information for your consideration to replace my spa cover, if not kindly write me.
July 15 - Hello William, This could have been a very quick fix... Until you stabbed the foam core with a pencil breaking the water vapor barrier. Let me see what I can do..
Theresa
July 17 - Theresa;
I tried duct tape but it does not stay on in the water. Truly regret the mishap and your hard work for me AGAIN.
bill
July 29 - Dear Theresa;
I have not head from you since your initial email wherein you said you would see what you can do to replace mt spa cover.
regards
william
July 29 - Hey there, I'm working on this and should hear back from management tomorrow.
Theresa
Aug 7 - hi theresa;
any word on replacement of cover. honestly...i have purchased 3 covers over the years--- is this really a big expense to managem
Aug 7 - The problem is Robert is out of the country and whoever is running the show in production isn't able to approve any offers. This may take a while.
SIDE NOTE: with over 300 employees we are definitely not a "one man show". However, there is only one person that makes final approval for warranty replacements.
Aug 7 - hi theresa;
thank you for taking the time for an explanation. i can wait...but the thread is unraveling a bit at a time. don't want to do anything for it may just exasperate the damage.
regards william
Aug 8 - Someone finally responded back to me and said we can remake the cover for a delivered cost of $250.00. Let me know what you want to do from here.
Thanks, Theresa
Aug 8 - that is what i paid for the last one. i had the cover for a couple of months and the threads began to unravel. why must i pay for a new one when it was the workmanship not old age of the cover
SIDE NOTE. The original cost of the cover was $ 319.95
Aug 8 - When and if a vinyl were to be considered under warranty we would replace the vinyl jacket only , this quote was for a complete cover since the foam core was punctured I figured the foam isn't going to last much longer so I asked for a complete cover with discount considering the threading problem noted. If you just want a vinyl for now I can ask if er can just cover that part and send a remake vinyl skin. You tell me?
Aug 8 - Theresa;
i have been putting out so much money since "Sandy"...i need to get by as cheaply as possible for now. Please just send me the vinyl skin and i will (hopefully) "stuff" the Styrofoam into it.
thank you for your help again.
william
Aug 26 - theresa;
was not one of my choices, when we spoke, that you would send me the the outer cover at no charge because i did not accept paying for yet another one,
william
Aug 27 - Sorry William I mentioned that usually when something like this happens production offers a new vinyl. They seem to believe that the cover was either dropped or that someone was using the tiedown straps to lift the cover . I spoke with the owner and hes willing to repair the old vinyl at no charge but wants you to mail in the vinyl to them. It looks like my hands are tied on this one since my superiors are involved now and there is nothing i can personally do at this point but follow their orders.
Theresa
Aug 28 - i only had the cover for a couple of months. their decision is based on being cheap, rather than customer orientated. their cost can not be more than $50.00 yet their "cheap" decision will prove to be much costlier in the long run. i guess my only recourse is to buy my cover elsewhere..... and do the best i can to make their decision as costly as possible to "bob" by using the "pen" and truthfulness on the internet.
william f. soriano
-
Mr Soriano
We offered to repair the issue with the stitching if you'll simply return the vinyl portion of the cover to us (Aug 8). Our warranty, like all others in the industry is "repair or replace". This is a VERY simple repair! I completely understand that you have "been putting out so much money since "Sandy"...i need to get by as cheaply as possible", and this would be the quickest easiest cheapest fix. Unfortunately it wont repair the damage you caused with the pencil.
We would still be MORE than happy to repair the damaged stitching, if you'll simply take the foam cores out of the vinyl, and send the vinyl back to us. We'll repair the stitching, and return it to you via UPS at our expense.
-
Love all the half truths from Mr. Soriano.
-
After doing business with RHTubs for as long as I have, I doubted the story with out your rebuttal Doc.
-
I don't understand, why the pencil ?
-
Looks like both were somewhat wrong. Distributer for putting out a cheap looking/made cover and the consumer for stabbing it with a pencil.
-
That stitching is not going to just fail like that on it's own without some sort of outside force.
-
That stitching is not going to just fail like that on it's own without some sort of outside force.
That's not just the stitching and the pencil. That fabric is torn as in it might be too thin for the application. Just look between the holes of the stitching. It's obvious.
I'm not taking sides but I'm not going to sugar coat anything that the picture obviously represents.
When my Hot Spring Envoy was delivered, I didn’t like the cheap plastic looking steps in the package so I sent them back and got a store credit for that amount. I’m also not going to blame everything on the customer to protect the industry (but then I'm not in that industry or I just might try to put all blame on the consumer).
That person obviously thought that the cover was under warranty and was expecting a replacement, not a repair (even though the warranty might have specified). If you sell me a product that I believe to be substandard, I'm going to fight for a full replacement. That cover might also be one of those items where you get what you pay for.
-
The undersider material is 'scrim', what most every cover uses, and we use the heaviest in the industry. Its incredably strong and highly resistant to chemical damage. Our production department feels it tore because someone was using the tie down strap to lift the cover. This is a no-no as stated in the instructions and warranty. Even though it's not a warrantable issue, we're more than happy to repair it under warranty.
if i missed something, or spelled anything wrong, my appologies. I'm out of town till tomorrow and trying to type on my phone.
-
That stitching is not going to just fail like that on it's own without some sort of outside force.
That's not just the stitching and the pencil. That fabric is torn as in it might be too thin for the application. Just look between the holes of the stitching. It's obvious.
I'm not taking sides but I'm not going to sugar coat anything that the picture obviously represents.
When my Hot Spring Envoy was delivered, I didn’t like the cheap plastic looking steps in the package so I sent them back and got a store credit for that amount. I’m also not going to blame everything on the customer to protect the industry (but then I'm not in that industry or I just might try to put all blame on the consumer).
That person obviously thought that the cover was under warranty and was expecting a replacement, not a repair (even though the warranty might have specified). If you sell me a product that I believe to be substandard, I'm going to fight for a full replacement. That cover might also be one of those items where you get what you pay for.
Your looking at the bottom of the cover. Not the vinyl top. If you think about how that strap is positioned and flip the cover over you will see that that is likely how that cover got ripped.
-
I have seen lots of covers from Robert's Hot Tubs, and I think they are well built.
I have had holes poked into covers before, by owners, delivery crew, myself, and during transportation. I have had good results with the very highest quality clear packing tape, 3" wide.
(Clear 3.5 Mil Heavy Duty Industrial Tape)
You MUST completely dry the vapor barrier, and it will stay in place. It has worked fine for me.
That stitch repair really would have been a snap if the customer had shipped the encasement back to RHT. Suppose they still can...
8)
-
It's pretty obvious that William is not a trustworthy individual who is well versed at telling half truths in an effort to defraud others. I say Doc has gone above and beyond in his offer.
Some people are always trying to screw others over. >:(
-
I've always given less credibility (deserved or not) to a poster who signs up just to complain and never comes back. This forum is about the exchange of hot tub related information and some of that is going to be negative, but I tend to discredit the hit and run posters. I may invite him back via email to follow up. (haven't decided)
-
Not coming back tells us he has decided to man up and realized his mistake and wishes he could take back his post.
-
Not coming back tells us he has decided to man up and realized his mistake and wishes he could take back his post.
That definitely happens on public forums, if you don't get the support you thought you'd get.
-
the hole is not in the cover....the stitching began to unravel after a few short weeks....HONEST!!!....and the pencil WAS NOT PUT INTO THE FABRIC....it was placed into the Styrofoam to prom up the tearing cover and to show the tear!!! What barrier....there is no "barrier between the cover and the Styrofoam. The cover slips over the Styrofoam....PERIOD!!
Pleased to hear that one or two of you have been dealing with this "non-customer service man"....sure , all goes fine until there is a problem, and then the true person is shown. I stand by my statement--- and what is is "collecting" my statement for legal action....yea right...intimidation really is not a customer service virtue. I have already registered with the State of California BBB, Attorney General Office for the State of California, and the professional organization for spa sales and installation.
I stand by my original statement----> DO NOT BUY FROM THIS MANUFACTURER----there are many others to choose from!!!!
BTW---anyone can change---edit---fabricate---an email to their advantage!!!!!!!!!!!!!
always write letters of commendation and compliment...and letters of dissatisfaction. This informative POST is the latter. I will paste exchanged emails and ask you to be the judge of this small time, cheap low grade spa cover supplier.
MY FIRST EMAIL TO RHTUBS ON JULY 12, 2013-->Dear Theresa;
You were very helpful during my loss of the spa cover after super storm sandy. Hopefully you can help me again with a similar spa cover loss.
I trust I have included the correct and complete information for your consideration to replace my spa cover, if not kindly write me.
June 19, 2012- I ordered a replacement spa cover.
October 28, 2012- Super Storm Sandy blew my cover away.
November 29, 2012- I ordered a second replacement spa cover, which arrived 4-6 weeks later and placed on top of spa about mid January, 2013.
July 9, 2013- Picture of spa cover where threads are unraveling.
THERESA'S REPLY ON JULY 19, 2013---> Hello William, This could have been a very quick fix.... Let me see what I can do..
MY NEXT EMAIL ON JULY 29, 2013---> Dear Theresa;
I have not head from you since your initial email wherein you said you would see what you can do to replace mt spa cover.regards .......william
THERESA'S REPLY ON JULY 29. 2013--->
Hey there, I'm working on this and should hear back from management tomorrow........Theresa
ANOTHER EMAIL TO THERESA ON AUGUST 7, 2013---> hi theresa;
any word on replacement of cover. honestly...i have purchased 3 covers over the years--- is this really a big expense to management?....william
AND SHE REPLIED ON AUGUST 7, 2013---> The problem is Robert is out of the country and whoever is running the show in production isn't able to approve any offers. This may take a while. HMMMMM ONE MAN OFFICE?????
THERESA REPLIED ON AUGUST 11, 2013---> Someone finally responded back to me and said we can remake the cover for a delivered cost of $250.00. Let me know what you want to do from here.
I REPLIED BACK---> that is what i paid for the last one. i had the cover for a couple of months and the threads began to unravel. why must i pay for a new one when it was the workmanship not old age of the cover
THERESA---> NO ANSWER-------
MY LAST EMAIL 0N AUGUST 26, 2013---> theresa;
was not one of my choices, when we spoke, that you would send me the the outer cover at no charge because i did not accept paying for yet another one,
william
THERESA---> NO REPLY ---NO REPLY!!!!
>:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D
Modify message
-
You can see the vapor barrier in the pictures that were posted. He offered to replace the vinyl what else are you expecting? If you just replace the outer cover then I give that cover 6 months before it's completely water logged. Why not send it back and let them fix it for you as was offered according to dr spa
-
you paid $250 for a new spa cover? I didn't even know a new cover was available for any spa for that cheap....classic case of you get what you pay for
-
the hole is not in the cover....the stitching began to unravel after a few short weeks....HONEST!!!....and the pencil WAS NOT PUT INTO THE FABRIC....it was placed into the Styrofoam to prom up the tearing cover and to show the tear!!! What barrier....there is no "barrier between the cover and the Styrofoam. The cover slips over the Styrofoam....PERIOD!!
Even hottubguy (post below yours) can see the polyethylene vapor barrier the pencil goes through in the picture.
BTW---anyone can change---edit---fabricate---an email to their advantage!!!!!!!!!!!!!
And, they can also omit pertinent parts of the email as well
MY FIRST EMAIL TO RHTUBS ON JULY 12, 2013-->Dear Theresa;
You were very helpful during my loss of the spa cover after super storm sandy. Hopefully you can help me again with a similar spa cover loss.
I trust I have included the correct and complete information for your consideration to replace my spa cover, if not kindly write me.
June 19, 2012- I ordered a replacement spa cover.
October 28, 2012- Super Storm Sandy blew my cover away.
November 29, 2012- I ordered a second replacement spa cover, which arrived 4-6 weeks later and placed on top of spa about mid January, 2013.
July 9, 2013- Picture of spa cover where threads are unraveling.
THERESA'S REPLY ON JULY 19, 2013---> Hello William, This could have been a very quick fix.... Let me see what I can do..
Actually, she responded on the 12th, and said, "Hello William, This could have been a very quick fix... Until you stabbed the foam core with a pencil breaking the water vapor barrier. Let me see what I can do.."
MY NEXT EMAIL ON JULY 29, 2013---> Dear Theresa;
I have not head from you since your initial email wherein you said you would see what you can do to replace mt spa cover.regards .......william
THERESA'S REPLY ON JULY 29. 2013--->
Hey there, I'm working on this and should hear back from management tomorrow........Theresa
ANOTHER EMAIL TO THERESA ON AUGUST 7, 2013---> hi theresa;
any word on replacement of cover. honestly...i have purchased 3 covers over the years--- is this really a big expense to management?....william
AND SHE REPLIED ON AUGUST 7, 2013---> The problem is Robert is out of the country and whoever is running the show in production isn't able to approve any offers. This may take a while.
Don't forget your second email of Aug 7th;
Aug 7 - hi theresa;
thank you for taking the time for an explanation. i can wait...but the thread is unraveling a bit at a time. don't want to do anything for it may just exasperate the damage.
regards william
THERESA REPLIED ON AUGUST 11, 2013---> Someone finally responded back to me and said we can remake the cover for a delivered cost of $250.00. Let me know what you want to do from here.
Actually, this email was from AUGUST 8th (August 11th was a SUNDAY, and we're closed on Sundays)
-
I REPLIED BACK---> that is what i paid for the last one. i had the cover for a couple of months and the threads began to unravel. why must i pay for a new one when it was the workmanship not old age of the cover
If this is the case, you didn't get the cover from us. The last cover you got from us was $319.95...and we've never offered a cover for less than $299.95, and that was back in 1999
THERESA---> NO ANSWER-------
ahhhhhh, she actually responded back to you the SAME day, Aug 8th, with;
When and if a vinyl were to be considered under warranty we would replace the vinyl jacket only , this quote was for a complete cover since the foam core was punctured I figured the foam isn't going to last much longer so I asked for a complete cover with discount considering the threading problem noted. If you just want a vinyl for now I can ask if er can just cover that part and send a remake vinyl skin. You tell me?
And don't "forget" your response to that;
Aug 8 - Theresa;
i have been putting out so much money since "Sandy"...i need to get by as cheaply as possible for now. Please just send me the vinyl skin and i will (hopefully) "stuff" the Styrofoam into it.
thank you for your help again.
william
MY LAST EMAIL 0N AUGUST 26, 2013---> theresa;
was not one of my choices, when we spoke, that you would send me the the outer cover at no charge because i did not accept paying for yet another one,
william
THERESA---> NO REPLY ---NO REPLY!!!!
Actually, she responded the very next day....;
Sorry William I mentioned that usually when something like this happens production offers a new vinyl. They seem to believe that the cover was either dropped or that someone was using the tiedown straps to lift the cover . I spoke with the owner and hes willing to repair the old vinyl at no charge but wants you to mail in the vinyl to them. It looks like my hands are tied on this one since my superiors are involved now and there is nothing i can personally do at this point but follow their orders.
-
This is so sad. I am not here for either party to this issue, but with 29 years in the industry, I have seen this type of damage time and time again, and I tell every one of my customers, "do not lock down the back straps". Invariably, someone is going to come along, flip open the cover, step into the water and push the cover back and off of the spa.
Ooops, when they forget to unlock the back strap, and they push that cover back; excessive stress is applied to the locked strap, resulting in damage that looks exactly like this. Call it; "stitched close to the edge of the material" if you may, but stress takes its toll, and rips and tears occur. Imagine that. :o
Unfortunately, money is important to all of us, as well as, the two parties involved. On one hand, you have the owner of a new cover, implying, "I didn't do that, it just happened", in spite of the frayed material, and the maker of the cover saying, "Why is it my fault".
Except here, they both become losers; one with self inflicted damage that should be someone else's fault, and the other, suffering the fault of selling to consumers, especially when they want to inflict pain associated with their loss that should be someone else's responsibility, like under the "warranty" covering materials and workmanship.
There are reasons, covers cost different amounts of money, going from $300 to $500. They differ in grades of quality and mil thickness of materials, double stitching, reinforcements, double heat seal wraps, and the list goes on, but the price goes up.
When you buy on price, you typically get what you are paying for, making you not the “wiser one”, but the more frugal one.
My customers may choose to buy off the internet, and you know it when you see the cover as you approach. This is only because we know the differences, while the consumer sees only the price.
We, as Dealers, can only apologize for the quality standards in what we deliver, when the cost is more. Those who buy, either or, soon learn the difference, and then buy the next one from the dealer they trust. ;)
-
Yeah, it wasn't the wisest thing in the world to stab the vapor barrier with a pencil, but either way it's really not such a big deal.... a $5 fix. Take a trip to your home builders store and buy a roll of TUCK (not duct) tape (that's the red tape used to seal household vapor barrier)
-
I would never buy another product from RHTUBS. The worst customer service I have ever dealt with. It took over six months to get my cover. Theresa is often not responsive. She even got the address wrong. Stay away from this company.
-
And you are? I'd like to respond, but without knowing who you are.......
-
And you are? I'd like to respond, but without knowing who you are.......
Looks like it might be "wfs1wfs" with a new screen name... Just saying.
-
Hey Dr. there is another thread on a different forum saying your covers are made in Mexico, aren't they made in California?
-
Based upon this, and another post elsewhere. I'm going to assume your Dr. Gary Feldxxx from Oakland California. While I work on gathering the documentation and paper trail, yes, we keep rather good records, let me start by responding with, your very first contact with us was through our online contact form on Sunday 06/02/13 at 6:32 PST. Today is 10/30/2013. Your 6 months doesn't quite match up with the Gregorian calendar used by most of the world.....a run down of that 4+ months is coming soon :-) stand by.....
-
2 hours of formatting the documentation/paper trail, and I think I'm just going to go with my closing paragraph (if anyone wants the whole drawn out story, feel free to PM me);
Dr. Feldxxx, you say it took 6 months to get your cover. This is not quite correct. Due to this being an out of the ordinary order, including needing you to provide a template and then approve a CAD drawing, and having communication issues (we didn't have your phone number, and there were great lengths of time it took for you to respond to our emails), though you first contacted us on June 2nd, the cover wasn't formally ordered, and didn't go into production until we got your final approval...which was on August 13th (2-1/2 months after your initial contact). The shipping company first tried contacting you on the 18th or 19 of this month to make delivery arrangements. While I am not happy with the length of time it took from the beginning of production to attempted delivery of your custom cover (and am looking into it further to prevent it from happening ever again), it has not been 6 months...and we did refund you quite a generous amount for all the troubles.
-
I wish I would have read this before I ordered my cover from RHT. I have to totally agree with wfs1wfs as far as RHT very poor customer service. E-mailing Theresa is like talking to a wall. They never get back to you after the order has been placed. I'm not going to go into all the details, because it only infuriates me, but I would never order a hot tub cover (or anything else for that matter) from them again. You definitely get what you pay for - Caveat Emptor.
-
I don't know what some are saying. I oredered my new cover from RHTubs. Did it from his website(very easy to do). I ordered it at the end of Dec and received it four weeks later. Perfect fit and very happy with the quality of it
-
What barrier....there is no "barrier between the cover and the Styrofoam. The cover slips over the Styrofoam....PERIOD!!
Sorry my friend, I can see the vapor barrier as clear as day in your second picture.
-
To me, that comment regarding the vapor barrier was a whopper. When someone is dishonest with me, I take everything they say afterwards with a grain of salt.
-
I've ordered 5-6 covers from Doc's and never had an issue.
-
I've got a RH Tubs cover. It's the third cover I've put on my spa, and the best one.
I paid a little more than I did for the second replacement cover on my spa which was not nearly as well made, this one was maybe 50 bucks more, nicer thicker foam that has a taper to the top. It was the nicest cover RH TUBS spa offered at the time.
Also, I had an issue where the inside web/strap handles that you see when the top is open and folded over the back - was not centered, making it difficult to pull the foam back in place.
So, I sent Theresa pics of where the handles were sewn - they had the vinyl cover remade and sent me a new one, without asking me to send the old one back first (or later)
No muss, no fuss, no hassle.
They took really good care of me, and I didn't have to push or be demanding (trust me, I would have if needed) and I remarked at the time to my wife - these people are really nice to work with and gave me no hassle about a replacement cover.
I did have to wait several weeks due to it being a custom cover where I sent a template in for the corners.
So, I like the cover - they took care of my issue quite well, and I will definitely purchase from there again.
-
Going on 6 months and a brutal winter so far in CNY and I've very pleased with my cover from Doc!!! I think I've even saved alittle $ as it's a nicer fitting more insulated cover than my OEM Caldera cover. Thanks Doc!!!
-
Mine Failed.
-
Oh! Your one of those people? ;) ::)