Hot Tub Forum
Original => Hot Tub Forum => Topic started by: brillskill on March 02, 2013, 02:11:32 pm
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Costco is putting the divine dal-1040 on sake march 7th for 6999 1000 off normal price..I know it's Costco no service ect..bit Any input on this tub?..plus it's Costco so returning is never an issue
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Hi,
I followed your other thread, because like you, I am on Long Island, and have considered the Costco tubs. Im considering the aquaterra Verona, and did see the Divine will go (-$1000) in a week or so.
My issue with the Divine is.. Its nearly the cost of a decent tub from a retailer. I can justify the Verona because Im saving nearly $3k compared to "decent" tub at a tub shop. Going to $7k, cuts that savings down sharply.
I dont know who you've been wronged by on LI, but if you are willing to PM me and share, Id appreciate it. I've only been to 1 place.. very salesy... but I didnt get the sense that I couldnt trust him.
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They are just slimey..I also heard the transport and Verona should go down to 2999 in the next couple of weeks...I'm am 95% going with aquaterra but that divine for 7 gs look pretty attractive and if not its Costco!
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Also considering this one..made by dura spa...http://www.spadepot.com/shop/LifeCast-G-2-Hot-Tub-Spa-P9938C780.aspx
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Who are you going to call... when you need service or advice? Does Costco employ a full time hot tub service person? Buy local for your sake and the small business owners in your area. I've owned our (Jacuzzi) hot tub 5 months and have been very happy with it. I have called the owners a few times and taken samples of water for testing. Does Costco test your water for you? Perhaps if you are an experienced hot tub owner you don't need help with the water. But I'm sure there will be issues down the road - for any brand. That's just my 2 cents!
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All valid points,I've had my tub for 10 years,I know water chemistry and on these plug and play tubs water management is relitively easy...for 3000 dollars I don't expect top service but I can feel confident buying from Costco as there return policy is second to none
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Also considering this one..made by dura spa...http://www.spadepot.com/shop/LifeCast-G-2-Hot-Tub-Spa-P9938C780.aspx
Too many questions with that IMO. When I see those type spas on the internet I really question the energy efficiency you'll get and there is no recourse for that or any other issues.
When you're talking costco, I can understand the simpler $3k-4k spas but when you start talking about $6-8k spas I've never been a fan.
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The 3000 dollar spas are Made by Watkins..and the higher end are also made by a reputable manufacturer..the biggest selling point is that it's Costco..they always and I mean always do right by the customer..they have great buyers..we all know how huge the mark up is on the higher end tubs ..basically the customer is paying for the better warranty in that premium..take a l
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Take a look at the divine components and all ,tell me it's not a value at 7 grand especially with Costco backing it..
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Who are you going to call... when you need service or advice? Does Costco employ a full time hot tub service person? Buy local for your sake and the small business owners in your area. I've owned our (Jacuzzi) hot tub 5 months and have been very happy with it. I have called the owners a few times and taken samples of water for testing. Does Costco test your water for you? Perhaps if you are an experienced hot tub owner you don't need help with the water. But I'm sure there will be issues down the road - for any brand. That's just my 2 cents!
Buying local sounds all well and nice.. but buying local doesnt get me "into a tub". Local guy allegedly only sells "high end tubs", although that excludes Hot Springs. I figured the Aquaterra for $3k is a good "starter" tub. If we use it a decent amount, and we "outgrow" it, then I can jump into a Hotsprings, D1, Jacuzzi, etc. Im not sure I want to drop $8-10k+ on a tub at this point. As far as who will service it, thats a valid point, but Im sure there are spa service companies that will accept money to service if I run into issues down the road.
By the time I run the electric, put down concrete, and buy a tub, I am spending waaaay too much $$ on a first tub.
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I bought my tub from a local guy/business. Great guy, great support etc. two years later they went out of business, not just the local store but the whole company. :o I am on my 6th year now..
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The 3000 dollar spas are Made by Watkins..and the higher end are also made by a reputable manufacturer..the biggest selling point is that it's Costco..they always and I mean always do right by the customer..they have great buyers..we all know how huge the mark up is on the higher end tubs ..basically the customer is paying for the better warranty in that premium..take a l
Who makes the Divine? I don't recognize it as being made by one off the major manufacturers? Personally I'd want it to be fully foamed so i'd be confident it was pretty energy efficient. The price at purchase is one thing but some spas run $25-50/month and others run $50-100, that can make a world of difference. Just my opinion of course.
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Clear water spas manufactures them
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And this tub is around 25-30 a month all things being equal to operate
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I don't think I would spend that much on a tub from Costco. If I was going the Costco route I would go the Watkins way.
And this tub is around 25-30 a month all things being equal to operate
How can you possibly know this?
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I am prob going with the aquaterra..only going by what I read on clear waters site on almost an identical model..they just change names for retailers like Watkins does..but if I was going for 220 mid to high end I'd def consider buying from Costco also..the reviews on the tub also are great and again it's Costco
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I think you are making the safer choice. Watkins has the reputation of a stand up company.
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Thx for your input..I'll let ya know as soon as I decide
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One other thing to keep in mind. I'm guessing that the divine is not te same quality as the Clearwater. Be it different equipment, different insulation or some other difference. If hat was the exact spa that Clearwater offered to their dealers then they probably wouldn't have any dealers. I don't know this for a fact but I would want to now te difference. Good luck ad keep us informed on how you like the new tub
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You could be right..but again a comparable so called name brand tub would be at least 50% more and again I gotta believe Costco buyers would not sell junk to there consumers..I almost feel compelled to buy the Devine just to be the Ginny pig:)..for an example Watkins sells very similar plug and play tubs all over the Internet under various names but none have the same specs as there aquaterra spas sold at Costco near costco's price
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Who are you going to call... when you need service or advice? Does Costco employ a full time hot tub service person? Buy local for your sake and the small business owners in your area. I've owned our (Jacuzzi) hot tub 5 months and have been very happy with it. I have called the owners a few times and taken samples of water for testing. Does Costco test your water for you? Perhaps if you are an experienced hot tub owner you don't need help with the water. But I'm sure there will be issues down the road - for any brand. That's just my 2 cents!
Buying local sounds all well and nice.. but buying local doesnt get me "into a tub". Local guy allegedly only sells "high end tubs", although that excludes Hot Springs. I figured the Aquaterra for $3k is a good "starter" tub. If we use it a decent amount, and we "outgrow" it, then I can jump into a Hotsprings, D1, Jacuzzi, etc. Im not sure I want to drop $8-10k+ on a tub at this point. As far as who will service it, thats a valid point, but Im sure there are spa service companies that will accept money to service if I run into issues down the road.
By the time I run the electric, put down concrete, and buy a tub, I am spending waaaay too much $$ on a first tub.
The problem with this is that you will buy this cheapo tub and think that all tubs feel the same. So you don't like the feel and you get rid of it. But you never do find out what a true hydrotherapy experience is. All you have is how a cheap spa feels.
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Who are you going to call... when you need service or advice? Does Costco employ a full time hot tub service person? Buy local for your sake and the small business owners in your area. I've owned our (Jacuzzi) hot tub 5 months and have been very happy with it. I have called the owners a few times and taken samples of water for testing. Does Costco test your water for you? Perhaps if you are an experienced hot tub owner you don't need help with the water. But I'm sure there will be issues down the road - for any brand. That's just my 2 cents!
Buying local sounds all well and nice.. but buying local doesnt get me "into a tub". Local guy allegedly only sells "high end tubs", although that excludes Hot Springs. I figured the Aquaterra for $3k is a good "starter" tub. If we use it a decent amount, and we "outgrow" it, then I can jump into a Hotsprings, D1, Jacuzzi, etc. Im not sure I want to drop $8-10k+ on a tub at this point. As far as who will service it, thats a valid point, but Im sure there are spa service companies that will accept money to service if I run into issues down the road.
By the time I run the electric, put down concrete, and buy a tub, I am spending waaaay too much $$ on a first tub.
The problem with this is that you will buy this cheapo tub and think that all tubs feel the same. So you don't like the feel and you get rid of it. But you never do find out what a true hydrotherapy experience is. All you have is how a cheap spa feels.
Cheap?That thing has 115 jets with 4 pumps, hell they even throw in curbside delivery.
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Exactly Jim !..if it ain't at a dealer it has to be cheap according to these guys..that tub is far from "cheap" am except in price!
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Who are you going to call... when you need service or advice? Does Costco employ a full time hot tub service person? Buy local for your sake and the small business owners in your area. I've owned our (Jacuzzi) hot tub 5 months and have been very happy with it. I have called the owners a few times and taken samples of water for testing. Does Costco test your water for you? Perhaps if you are an experienced hot tub owner you don't need help with the water. But I'm sure there will be issues down the road - for any brand. That's just my 2 cents!
Buying local sounds all well and nice.. but buying local doesnt get me "into a tub". Local guy allegedly only sells "high end tubs", although that excludes Hot Springs. I figured the Aquaterra for $3k is a good "starter" tub. If we use it a decent amount, and we "outgrow" it, then I can jump into a Hotsprings, D1, Jacuzzi, etc. Im not sure I want to drop $8-10k+ on a tub at this point. As far as who will service it, thats a valid point, but Im sure there are spa service companies that will accept money to service if I run into issues down the road.
By the time I run the electric, put down concrete, and buy a tub, I am spending waaaay too much $$ on a first tub.
The problem with this is that you will buy this cheapo tub and think that all tubs feel the same. So you don't like the feel and you get rid of it. But you never do find out what a true hydrotherapy experience is. All you have is how a cheap spa feels.
I had the same problem I bought a cheapo car once and drove it till the wheels fell off...really they did after 144,000 miles. I just figured all cars felt the way my cheapo car felt so I never bought another car again. I ride my bicycle everywhere....it sucks.
I actually think the brillskill is making the right decision for his situation. I would rather see some one buy from Costco then from a semi load hot tub sell in a parking lot. Costco will stand behind anything they sell and will still be doing business the next day.
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You could be right..but again a comparable so called name brand tub would be at least 50% more and again I gotta believe Costco buyers would not sell junk to there consumers..I almost feel compelled to buy the Devine just to be the Ginny pig:)..for an example Watkins sells very similar plug and play tubs all over the Internet under various names but none have the same specs as there aquaterra spas sold at Costco near costco's price
The less expensive roto molded spas make sense based on the manufacturer and price but when you start getting into $6k-9k range I'll remain skeptical but you made a statement that history shows to be untrue. In the 2000s Costco sold multiple brands that ended up being major duds. Costco got them back in droves and the manufacturers went out of business largely because of it. Costco's buying agents look for a couple things, what price will you sell it for and what specs. They don't delve into the quality of the components/spas they are buying, what size jets/how they feel, how well its insulated... Are the current offerings better? Maybe, time will tell but you can't say Costco only sells quality spas because they failed that one many times when it came to spas.
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I had the same problem I bought a cheapo car once and drove it till the wheels fell off...really they did after 144,000 miles. I just figured all cars felt the way my cheapo car felt so I never bought another car again. I ride my bicycle everywhere....it sucks.
I actually think the brillskill is making the right decision for his situation. I would rather see some one buy from Costco then from a semi load hot tub sell in a parking lot. Costco will stand behind anything they sell and will still be doing business the next day.
Is 144000 miles a lot for what you've been buying? Let me guess, Kia, Hyundia? Yes throw them away. I'm surprised you made it to 144. I like to buy 200,000 mile vehicles. Or even more. I plan on going to 300,000 or more with my truck.
I gota pay more though.
My point is if you pay less for a box store tub. Please don't think your experience is indicative of a more expensive top brand.
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"Costco got them back in droves".. exactly my point if its not up to par they simply take it back..where's the risk ?..and y pay a premium if you can keep testing Costco until your happy at half the price..jmho:)
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"Costco got them back in droves".. exactly my point if its not up to par they simply take it back..where's the risk ?..and y pay a premium if you can keep testing Costco until your happy at half the price..jmho:)
Trust me you will never get your point across. That is why I am so loved on this forum by a few. :-*
Now one thing I do have to agree on sorta kinda maybe is that if I was spending anything over $7,000 I would look closely at a hot tub store. I'm lucky because I have a lot of stores to pick from. Now if no hot tub store was to my liking I would be OK with spending that much or more at Costco.
My question to all the naysayers about buying from Costco is, if brillskill or anyone for that matter bought a hot tub from a hot tub store could they bring it back after lets say 1 month because they hate it? Will they give them all their money back? I hope brillskill never has a problem and has his tub for years to come. For some it is a nice feeling knowing they could return the tub if they had to.
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I had the same problem I bought a cheapo car once and drove it till the wheels fell off...really they did after 144,000 miles. I just figured all cars felt the way my cheapo car felt so I never bought another car again. I ride my bicycle everywhere....it sucks.
I actually think the brillskill is making the right decision for his situation. I would rather see some one buy from Costco then from a semi load hot tub sell in a parking lot. Costco will stand behind anything they sell and will still be doing business the next day.
Is 144000 miles a lot for what you've been buying? Let me guess, Kia, Hyundia? Yes throw them away. I'm surprised you made it to 144. I like to buy 200,000 mile vehicles. Or even more. I plan on going to 300,000 or more with my truck.
I gota pay more though.
My point is if you pay less for a box store tub. Please don't think your experience is indicative of a more expensive top brand.
my play car
(http://i792.photobucket.com/albums/yy209/bimmerdog/patscar.jpg)
Ping Golf demo toy
(http://i792.photobucket.com/albums/yy209/bimmerdog/001-1.jpg)
My point is I have no point 8)
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Bahahahaha!!
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Oh no a ford!!! Our fleet may have to switch back to them. Chevrolet no longer makes a long box half ton x-cab. We had Fords 12 years ago and have filtered all them out as they don't last as long. We will pay a bit less for the Fords. But we won't get the longevity.
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"Costco got them back in droves".. exactly my point if its not up to par they simply take it back..where's the risk ?..and y pay a premium if you can keep testing Costco until your happy at half the price..jmho:)
An honest question here: How do you return a hottub to Costco? Assuming they take it, no questions asked, they don't fit in the back of a pickup do they? I suppose they could, if they were on their side, and properly strapped down. So you'd ask a few friends to move it 10', or 100' to get to the truck, and then up into the truck. I guess there's a ramp involved. Then you goto the store, stand in line at the customer "service" line, deal with someone else who you haven't spoken to on the phone, who needs to get their manager, and then you drive around back and drop it off?
I really don't have much of a point here except that time isn't free and that sounds like a royal pain in the ass. Not to mention if you damage it in transit, I'd imagine Costco would have grounds for refusal?
It seems like the likely outcome is "I'll just settle for the tub I bought" not "I'll just return it".
Disclosure: I don't sell tubs. I do have a costco membership.
There really isn't a need for some forum members to manufacture an "us" vs "them" mentality here. I think everyone is trying their best* to be helpful here, and sometimes there's a middle ground.
*your mileage may vary
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"Costco got them back in droves".. exactly my point if its not up to par they simply take it back..where's the risk ?..and y pay a premium if you can keep testing Costco until your happy at half the price..jmho:)
An honest question here: How do you return a hottub to Costco? Assuming they take it, no questions asked, they don't fit in the back of a pickup do they? I suppose they could, if they were on their side, and properly strapped down. So you'd ask a few friends to move it 10', or 100' to get to the truck, and then up into the truck. I guess there's a ramp involved. Then you goto the store, stand in line at the customer "service" line, deal with someone else who you haven't spoken to on the phone, who needs to get their manager, and then you drive around back and drop it off?
I really don't have much of a point here except that time isn't free and that sounds like a royal pain in the ass. Not to mention if you damage it in transit, I'd imagine Costco would have grounds for refusal?
It seems like the likely outcome is "I'll just settle for the tub I bought" not "I'll just return it".
Disclosure: I don't sell tubs. I do have a costco membership.
There really isn't a need for some forum members to manufacture an "us" vs "them" mentality here. I think everyone is trying their best* to be helpful here, and sometimes there's a middle ground.
*your mileage may vary
You know me here to help...20 seconds to find answer
"If you request an item be picked up for return, the item must be packaged and available for pick up in the same manner as it was delivered.
If your order was delivered "curb side", it will need to be available for curb side pick up.
If the item arrived to you in a box, it will need to be in a box at the time of pick up"
Your welcome
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"Costco got them back in droves".. exactly my point if its not up to par they simply take it back..where's the risk ?..and y pay a premium if you can keep testing Costco until your happy at half the price..jmho:)
An honest question here: How do you return a hottub to Costco? Assuming they take it, no questions asked, they don't fit in the back of a pickup do they? I suppose they could, if they were on their side, and properly strapped down. So you'd ask a few friends to move it 10', or 100' to get to the truck, and then up into the truck. I guess there's a ramp involved. Then you goto the store, stand in line at the customer "service" line, deal with someone else who you haven't spoken to on the phone, who needs to get their manager, and then you drive around back and drop it off?
I really don't have much of a point here except that time isn't free and that sounds like a royal pain in the ass. Not to mention if you damage it in transit, I'd imagine Costco would have grounds for refusal?
It seems like the likely outcome is "I'll just settle for the tub I bought" not "I'll just return it".
Disclosure: I don't sell tubs. I do have a costco membership.
There really isn't a need for some forum members to manufacture an "us" vs "them" mentality here. I think everyone is trying their best* to be helpful here, and sometimes there's a middle ground.
*your mileage may vary
You know me here to help...20 seconds to find answer
"If you request an item be picked up for return, the item must be packaged and available for pick up in the same manner as it was delivered.
If your order was delivered "curb side", it will need to be available for curb side pick up.
If the item arrived to you in a box, it will need to be in a box at the time of pick up"
Your welcome
Thats interesting because I thought the people who in the past have talked about returnign a spa said they were told they had to return it.
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"Costco got them back in droves".. exactly my point if its not up to par they simply take it back..where's the risk ?..and y pay a premium if you can keep testing Costco until your happy at half the price..jmho:)
An honest question here: How do you return a hottub to Costco? Assuming they take it, no questions asked, they don't fit in the back of a pickup do they? I suppose they could, if they were on their side, and properly strapped down. So you'd ask a few friends to move it 10', or 100' to get to the truck, and then up into the truck. I guess there's a ramp involved. Then you goto the store, stand in line at the customer "service" line, deal with someone else who you haven't spoken to on the phone, who needs to get their manager, and then you drive around back and drop it off?
I really don't have much of a point here except that time isn't free and that sounds like a royal pain in the ass. Not to mention if you damage it in transit, I'd imagine Costco would have grounds for refusal?
It seems like the likely outcome is "I'll just settle for the tub I bought" not "I'll just return it".
Disclosure: I don't sell tubs. I do have a costco membership.
There really isn't a need for some forum members to manufacture an "us" vs "them" mentality here. I think everyone is trying their best* to be helpful here, and sometimes there's a middle ground.
*your mileage may vary
You know me here to help...20 seconds to find answer
"If you request an item be picked up for return, the item must be packaged and available for pick up in the same manner as it was delivered.
If your order was delivered "curb side", it will need to be available for curb side pick up.
If the item arrived to you in a box, it will need to be in a box at the time of pick up"
Your welcome
Thats interesting because I thought the people who in the past have talked about returnign a spa said they were told they had to return it.
He read it on the internet, it must be true.
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"Costco got them back in droves".. exactly my point if its not up to par they simply take it back..where's the risk ?..and y pay a premium if you can keep testing Costco until your happy at half the price..jmho:)
An honest question here: How do you return a hottub to Costco? Assuming they take it, no questions asked, they don't fit in the back of a pickup do they? I suppose they could, if they were on their side, and properly strapped down. So you'd ask a few friends to move it 10', or 100' to get to the truck, and then up into the truck. I guess there's a ramp involved. Then you goto the store, stand in line at the customer "service" line, deal with someone else who you haven't spoken to on the phone, who needs to get their manager, and then you drive around back and drop it off?
I really don't have much of a point here except that time isn't free and that sounds like a royal pain in the ass. Not to mention if you damage it in transit, I'd imagine Costco would have grounds for refusal?
It seems like the likely outcome is "I'll just settle for the tub I bought" not "I'll just return it".
Disclosure: I don't sell tubs. I do have a costco membership.
There really isn't a need for some forum members to manufacture an "us" vs "them" mentality here. I think everyone is trying their best* to be helpful here, and sometimes there's a middle ground.
*your mileage may vary
You know me here to help...20 seconds to find answer
"If you request an item be picked up for return, the item must be packaged and available for pick up in the same manner as it was delivered.
If your order was delivered "curb side", it will need to be available for curb side pick up.
If the item arrived to you in a box, it will need to be in a box at the time of pick up"
Your welcome
Seriously - do you get your kicks trying to be obnoxious?
I would expect, if people had great experience with Costco returns, then it would be simple to find testimonials about how easy it was. SOMEONE would come back to the boards and say "hey, you guys were right, the tub sucked and here's what happened when I tried to return it. It was SO easy. Now I'm in the market for a tub and I'm looking for features XYZ because that's what I didn't like about the costo tub". Or maybe costco has a 100% satisfaction rate.
As I said, I don't have a stake in this, I really don't. I already own a tub I'm happy with, I don't sell them, etc. But living in the real world, we all know its not as simple as giving Costco a call and a truck magically appears to haul away your used tub.
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Is 144000 miles a lot for what you've been buying? Let me guess, Kia, Hyundia? Yes throw them away. I'm surprised you made it to 144. I like to buy 200,000 mile vehicles. Or even more. I plan on going to 300,000 or more with my truck.
I gota pay more though.
My point is if you pay less for a box store tub. Please don't think your experience is indicative of a more expensive top brand.
My 2006 Kia Rio came with a 10 year/100,000 mile warranty, has 97,000 miles on it, never had a major problem, or even minor ones outside of normal issues (battery died after 6 years, about the expected battery life), it gets 31 miles per gallon average and can get 39 on long trips, and cost me a wopping $10,000 new. It's my third Kia. I sold my first one a Sportage with 160,000 miles on it and it is still being used by the guy who bought it. My wife still drives the second Kia: a Sorento. The ride is so nice in the Sorento our neighbors dubbed it, "The limo."
My point is, sometimes you get what you pay for and other times, you just pay more for who made it.
That said, I wouldn't buy a Costco Hot Tub. I'd recommend going through a dealer. I'd look at the big name roto-molded options if price is an issue. Some of those look real nice.
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They pick it up curbside..I called that was the answer..Costco goes out of their way to please customers..everyone knows that.. Not just the "Internet"
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I just got off the phone with Costco. I know I'M obnoxious for actually finding answers and not just "HEARSAY" The nice lady said and I quote "you can send back a hot tub up to 90 days with out any review from Costco for a full refund" She did say up to a year without a review but she said it would be a for sure thing up to 90 days. She then said "after a year there would be a review if Costco would accept it back"
Here is the number if you want to call yourself 1-800-955-2292 I did use option 4 to get to a person. I wouldn't trust me I'M a shady person 8)
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I just got off the phone with Costco. I know I'M obnoxious for actually finding answers and not just "HEARSAY" The nice lady said and I quote "you can send back a hot tub up to 90 days with out any review from Costco for a full refund" She did say up to a year without a review but she said it would be a for sure thing up to 90 days. She then said "after a year there would be a review if Costco would accept it back"
Here is the number if you want to call yourself 1-800-955-2292 I did use option 4 to get to a person. I wouldn't trust me I'M a shady person 8)
Is there a fee for that?
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Is 144000 miles a lot for what you've been buying? Let me guess, Kia, Hyundia? Yes throw them away. I'm surprised you made it to 144. I like to buy 200,000 mile vehicles. Or even more. I plan on going to 300,000 or more with my truck.
I gota pay more though.
My point is if you pay less for a box store tub. Please don't think your experience is indicative of a more expensive top brand.
My 2006 Kia Rio came with a 10 year/100,000 mile warranty, has 97,000 miles on it, never had a major problem, or even minor ones outside of normal issues (battery died after 6 years, about the expected battery life), it gets 31 miles per gallon average and can get 39 on long trips, and cost me a wopping $10,000 new. It's my third Kia. I sold my first one a Sportage with 160,000 miles on it and it is still being used by the guy who bought it. My wife still drives the second Kia: a Sorento. The ride is so nice in the Sorento our neighbors dubbed it, "The limo."
My point is, sometimes you get what you pay for and other times, you just pay more for who made it.
That said, I wouldn't buy a Costco Hot Tub. I'd recommend going through a dealer. I'd look at the big name roto-molded options if price is an issue. Some of those look real nice.
My girlfriend loved her Kia also. She had a Sportage. At a little over 100g's it started to become unreliable. Little problems no biggy. Rattle here, rattle there, front end wear. A zero tolerance engine spooked me a bit. I put her in a Malibu. 3 times the vehicle. She loves it more.
You never changed your timing belt? If it breaks the motor is junk. Careful with that.
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No fee!!.. It's Costco!!...they take it back if your not satisfied ..period!
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No fee!!.. It's Costco!!...they take it back if your not satisfied ..period!
I think we can all agree on that, Costco has always been good like that on all those spas they took back in the past when they had issues. Its the actual return that I'm not so sure is as easy as some might think.
The nice lady said and I quote "you can send back a hot tub up to 90 days with out any review from Costco for a full refund"
You posted something earlier from their site that said you can have an item "picked up for return" which I can see for items that are simple for them to pick up; now you are quoting the rep as saying you can "send it back" which is how I thought it worked?
There's a big difference between them picking it up at the curb vs someone bringing it back which is not something most would want to do under normal cicumstances.
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You never changed your timing belt? If it breaks the motor is junk. Careful with that.
Thanks for the warning; you are right about the timing belt, if they go they can absolutely trash an engine. I just changed that this past year, if I remember it was a little past due, but not much. Took it to the dealer for check over and they reminded me about the timing belt. I try and keep up on the scheduled maintenance items, but get behind sometimes.
One reason I like my Kia is that there is a great Kia dealership close by, which is also the reason I would prefer to buy a hot tub from a dealer. I wouldn't know how to go about getting service for the small stuff. You wouldn't want to send back a hot tub that has a leaky ozone hose, but you would still want to get it fixed.
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No fee!!.. It's Costco!!...they take it back if your not satisfied ..period!
I understand that they take it back for no fee but are you saying that they will send a truck out to your house to pick up your tub free of charge? That I find almost unbelievable.
My biggest problem with purchasing at Costco opposed to a dealer is you really have no idea what you are getting. You aren't able to sit in it, try it out and make sure that is actually the tub you want. Even if you are able to return it you are still on the hook fr the wiring, cement slab and putting it in place. When I'm spending that much money n anything I want to now exactly what I'm getting. You wouldn't buy a car without test driving it would you? Something might look great n paper but its not really what it is. Then there is the atter of who actually does the warranty work? If I was to buy a tb from Costco I would stick to a basic one like the rot molded Watkins. Costco doesn't exactly have a great record with there hot tub suppliers [hydro spa, tatum Beth outf business]. Obviously it's your money ad you can spend it where you want just be carefull
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(deleted)
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I wouldn't trust me I'M a shady person 8)
Agreed.
http://www.okcupid.com/profile/BimmerDog/photos (http://www.okcupid.com/profile/BimmerDog/photos)
are you serious!!!! go online and find a guy with the name bimmerdog and you think it is me. God I want to say so many things but I will keep them to myself but one thing I will say is that is about a childish post you could make.
so let me help you since you have a "thing" for me
(http://i792.photobucket.com/albums/yy209/bimmerdog/itsbig.jpg)
and here is bimmerdog just so you can sleep better at night. the name bimmerdog comes from BMW=bimmer my yellow lab=dog together they are bimmerdog.
(http://i792.photobucket.com/albums/yy209/bimmerdog/drinkingbuddy-1.jpg)
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I wouldn't trust me I'M a shady person 8)
Agreed.
http://www.okcupid.com/profile/BimmerDog/photos (http://www.okcupid.com/profile/BimmerDog/photos)
hey dork who is that?...not me you bozo
if you have a thing to see me....which I guess you do here I am
(http://i792.photobucket.com/albums/yy209/bimmerdog/itsbig.jpg)
and here is bimmerdog just so you can sleep better at night
(http://i792.photobucket.com/albums/yy209/bimmerdog/drinkingbuddy-1.jpg)
I erased the link. It was uncalled for. Didn't think bimmerdog was that popular a handle so figured it was you. I'm glad you're less likely to hunt me down with an assault rifle than I previously thought.
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An 8 iron can be just as effective ;) Just ask Tiger or was that a 7?
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An 8 iron can be just as effective ;) Just ask Tiger or was that a 7?
:) ;D
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An 8 iron can be just as effective ;) Just ask Tiger or was that a 7?
C'mon Jim, it was a 9 iron, look it up, thats what the internet is for!
http://www.dailymail.co.uk/news/article-1239225/Tiger-Woodss-wife-Elin-battered-iron-caught-texting-mistress.html (http://www.dailymail.co.uk/news/article-1239225/Tiger-Woodss-wife-Elin-battered-iron-caught-texting-mistress.html)
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No fee!!.. It's Costco!!...they take it back if your not satisfied ..period!
I understand that they take it back for no fee but are you saying that they will send a truck out to your house to pick up your tub free of charge? That I find almost unbelievable.
My biggest problem with purchasing at Costco opposed to a dealer is you really have no idea what you are getting. You aren't able to sit in it, try it out and make sure that is actually the tub you want. Even if you are able to return it you are still on the hook fr the wiring, cement slab and putting it in place. When I'm spending that much money n anything I want to now exactly what I'm getting. You wouldn't buy a car without test driving it would you? Something might look great n paper but its not really what it is. Then there is the atter of who actually does the warranty work? If I was to buy a tb from Costco I would stick to a basic one like the rot molded Watkins. Costco doesn't exactly have a great record with there hot tub suppliers [hydro spa, tatum Beth outf business]. Obviously it's your money ad you can spend it where you want just be carefull
It would be interesting to know what that Costco person would have said on the phone but my understanding has always been that you'd have to bring the spa back yourself, not so simple for most people.
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No fee!!.. It's Costco!!...they take it back if your not satisfied ..period!
I understand that they take it back for no fee but are you saying that they will send a truck out to your house to pick up your tub free of charge? That I find almost unbelievable.
My biggest problem with purchasing at Costco opposed to a dealer is you really have no idea what you are getting. You aren't able to sit in it, try it out and make sure that is actually the tub you want. Even if you are able to return it you are still on the hook fr the wiring, cement slab and putting it in place. When I'm spending that much money n anything I want to now exactly what I'm getting. You wouldn't buy a car without test driving it would you? Something might look great n paper but its not really what it is. Then there is the atter of who actually does the warranty work? If I was to buy a tb from Costco I would stick to a basic one like the rot molded Watkins. Costco doesn't exactly have a great record with there hot tub suppliers [hydro spa, tatum Beth outf business]. Obviously it's your money ad you can spend it where you want just be carefull
It would be interesting to know what that Costco person would have said on the phone but my understanding has always been that you'd have to bring the spa back yourself, not so simple for most people.
Is it really that hard to pick up a phone to call so you actually know what you are talking about. I posted the number I called I posted the number 4 option I pushed to talk to some one. All I am saying is it gets old when all I see on here is "but my understanding has always been" Take the time to have the actual answer so maybe someday in the future when this question comes up you will say "I know for a fact"
I understand people are busy but please folks take a little time if you are not sure on something to get the full answer. It is amazing how cool it is to have the truth not hearsay.
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I suddenly have the urge to buy a 10lb tub of snack mix and a 24 pack of socks 8)
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It's not so much the big items that would worry me, such as a major leak or a pump that doesn't work or failed control board. It's the middle sized issues. I had a check valve fail and it was leaking a little, maybe a 1/8 gallon a day. It was barely detectable, I thought it was just runoff from getting in and out and evaporation, but there was actually a leak. Repairing the problem took the technician less than an hour and they covered it under warranty.
Now with that Costco tub, if you find a small leak in a component say a similar case to mine and a check valve is leaking, It is an hour's work tops for an AUTHORIZED technician, but can you fix it yourself, or hire an outside technician to fix it without voiding a return warranty or do you drain your water and haul it back to Costco because they will take it back? Hour's of work and aggravation for an hour long repair. And then do you get a new one, or do you get a refurbished replacement, someone else's hot tub with a leaky check valve that was returned and repaired?
I have no doubt they will take it back, they are pretty good about that, but under what level of dissatisfaction do you pull that trigger?
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http://www.costco.com/Divine-Hot-Tubs™-DL-1040-Deluxe-115-jet%2c-7-person-Spa.product.100011143.html
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http://www.costco.com/Divine-Hot-Tubs™-DL-1040-Deluxe-115-jet%2c-7-person-Spa.product.100011143.html
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this thread and really every thread I've read on the web about Costco's spas is truly amusing to me
Walk into a Hot Spring, Jacuzzi, D1, Marquis, dealer and your sold on: a good warranty, a well insulated efficient spa, a company with decades of history in the industry, circ pumps, clear-rays, salt systems, nice jetting w/ the ability to wet-test... you know things that make spa ownership as easy and worry free as possible...
Walk into a costco and its: "well its cheap...oh and if its a piece of sh*t and breaks, don't worry you can return it"
is this really the way people spend $4,000-$7,000 now days?
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No this thread started out with a guy looking at buying a tub from Costco.
Then it turned in to....don't buy there they suck. You will hate your tub....you can not get a refund....you have to load it into your truck and damage the truck and tub......
Well then some of us had to come on and set the record straight and actually have facts not "It's my understanding" crap. I 100% agree that buying from a hot tub store would be a better thing IF YOU CAN but if not I would buy a tub from Costco.
I think that is about it. 8)
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It's not so much the big items that would worry me, such as a major leak or a pump that doesn't work or failed control board. It's the middle sized issues. I had a check valve fail and it was leaking a little, maybe a 1/8 gallon a day. It was barely detectable, I thought it was just runoff from getting in and out and evaporation, but there was actually a leak. Repairing the problem took the technician less than an hour and they covered it under warranty.
Now with that Costco tub, if you find a small leak in a component say a similar case to mine and a check valve is leaking, It is an hour's work tops for an AUTHORIZED technician, but can you fix it yourself, or hire an outside technician to fix it without voiding a return warranty or do you drain your water and haul it back to Costco because they will take it back? Hour's of work and aggravation for an hour long repair. And then do you get a new one, or do you get a refurbished replacement, someone else's hot tub with a leaky check valve that was returned and repaired?
I have no doubt they will take it back, they are pretty good about that, but under what level of dissatisfaction do you pull that trigger?
If you read what I have posted you would see this. The nice lady said and I quote "you can send back a hot tub up to 90 days with out any review from Costco for a full refund" She did say up to a year without a review but she said it would be a for sure thing up to 90 days. She then said "after a year there would be a review if Costco would accept it back"
Here is the warranty time frame on the tub
Structural: 5-Year Warranty (Shell surface, cabinet integrity*, pillar supports and floor base) Plumbing & Equipment: 2-Year Warranty Authorized Labor: 2-Year Warranty Hardcover: 1-Year Warranty
If beyond 90 days a person is having trouble with the tub as in "I want to return it because I don't like the color" may have a hard time returning it. As far as working on it yourself after the warranty has run out you are going to have a hard time returning it because of how old it is. It really is not that complicated.
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No this thread started out with a guy looking at buying a tub from Costco.
Then it turned in to....don't buy there they suck. You will hate your tub....you can not get a refund....you have to load it into your truck and damage the truck and tub......
Well then some of us had to come on and set the record straight and actually have facts not "It's my understanding" crap. I 100% agree that buying from a hot tub store would be a better thing IF YOU CAN but if not I would buy a tub from Costco.
I think that is about it. 8)
not trying to start an argument, this is just for discussion and maybe its just me, but I personally don't see 1 advantage to buying from Costco specifically because the price gap is not nearly as large as it used to be. I guess they have a good return policy? big frickin deal, guess what I've never had to return a tub because you can touch it, sit in it, wet-test it 5 times if you need to at my store..if your buying something off a website I would hope it would have a good return policy because you have no idea what your getting because you've never seen it, touched it, sat in it, etc...
as I look at my sales floor I see 6 models under $6,500 and guess what I'll have it delivered exactly where you want it, install the lift, assemble the steps, include the GFCI panel, come out on site and do a 'spa orientation' with you, test your water for free when you come in, and when you need a service call we will be there within 48-72 hours at most (sooner if its a no heat or emergency situation)
so again, can someone tell me 1 single advantage to buying from a big box warehouse?
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You service Long Island???..good luck getting that price and service on Long Island!
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Oh and by the way some of the tubs Costco sells are manufactured by Watkins.. "Decades long history " no?
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Oh and by the way some of the tubs Costco sells are manufactured by Watkins.. "Decades long history " no?
Yea and Watkins builds them exactly the same for Costco.
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Oh and by the way some of the tubs Costco sells are manufactured by Watkins.. "Decades long history " no?
nope...only in the last decade have companies started buying up the smaller companies (mainly roto-mold), slapping their name on it and selling it...different facilities, different components, different employees, hell they don't even produce a brochure for them, and if they do it doesn't say hotspring anywhere on it, check the national website (hotspring.com) any mention of those tubs on their? nope...like I said, buy out a smaller struggling company, keep the equipment, staff, parts, brochures, location, etc exactly the same and slap a new brand name on it...voila
and yes I know the entire New York area in general sucks for buying spas, super expensive for sure...again I'm just trying to gain insight...so your saying location vs price point of the "big name" tub prices? what else is it? do they offer interest free financing on these spas?
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Not sure about financing as I wouldn't even pay a buck to these "used car salesmen"..the entire point to my original post was simple..does anyone have any experience with costco's divine tub..and the answer is apparently no one in this forum does..
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Not sure about financing as I wouldn't even pay a buck to these "used car salesmen"..the entire point to my original post was simple..does anyone have any experience with costco's divine tub..and the answer is apparently no one in this forum does..
brillskill please just say you are buying a Hot Springs. Then eveyone will be happy.
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Ok buying a hot spring:)
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Don't buy a Hot Springs. They are over priced and have a lot of proprietary parts. There are other brands that are better IMO
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I was set on buying a Costco Aquaterra (milano). The Aquaterra tech guy was extremely helpful when I called with "research" questions and if it weren't for the fact I couldn't wet test, I probably would have bought it. I ended up going with D1 which is located down the street from Watkins. You can read my write up on D1 in a different thread but I am very happy with my purchase. I spent 5 hours at the D1 factory wet testing and touring the factory so that played a large role in my decision.
I think that in general Costco carries quality items and their consumers are generally happy with their purchases. If they don't like their purchases, they return them for full refund - makes a happy consumer. The thing with a hot tub is who wants to go to the hassle of returning it once it's filled and ready to go? I personally didn't want to spend $4,000 + on a tub that I had no idea if me and my family would be comfortable in. Yes, Watkins makes a solid product, great customer service, but in the end I want to "test drive" before I spend that kind of money and I certainly don't want to go through the hassle of taking back a hot tub. Everyone on the forum advises to wet test before buying, I agree. I sat in a friends Hot Spring tub and as nice as the tub is, I'm glad I went with D1. ;D
Chevy, Ford, Dodge, Audi....how are you going to know until you test drive?
Just my opinion....
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I agree with the previous poster. Costco also carries nice looking bedroom furniture which we are looking for at the moment. What keeps me from buying is that I cannot see and touch before buying. Knowing I could buy and return is not an option for me on these larger ticket items.
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Not sure about financing as I wouldn't even pay a buck to these "used car salesmen"..the entire point to my original post was simple..does anyone have any experience with costco's divine tub..and the answer is apparently no one in this forum does..
brillskill please just say you are buying a Hot Springs. Then eveyone will be happy.
lol, While I think the hot springs are a great spa I don't think a hot springs is what brillskill should buy. People on here are making recomendations. If you are buying a spa at Costco buy the rotomold from watkins
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Thx !