Hot Tub Forum
Original => Hot Tub Forum => Topic started by: smackman on March 08, 2012, 12:54:36 pm
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Life is good
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You can open it up and find the flowswitch which will be just past the heater on the right side. It's white 2" fitting with a grey wire coming out of it. Follow the wire to the control box and check the connection possibly loose? Other than that there is not a lot you can do. Suppose you could cut the wire and jump them together but it's not recomended. 2 weeks for a service person is crazy.
Have you tried turning it off for 20 min then back on without the circ pump filter in? Works sometimes but if the issue is bad enough it will return.
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One day at a time
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Well before you diss "Jacuzzi" service it's the dealer that is dissing you not Jacuzzi. It's not Jacuzzi's fault the dealers service guy quit and went out on his own. I would be yelling at the dealer if anything.
Anyway back to the spa There is no check valve in the circulation loop that I know of. How is the flow if you remove the circ pump filter does it change and if so, it's a dirty/clogged filter. You can also remove the filter and put your hand over the suction and see how strong it is. Also does your waterfall seem to be pouring out really good or just limping along. If it's just trickling out you have a possible air lock in the circ pump. Doubtfull but possible. The flow switch is nothing more than a sensor the hits a post when there is water flowing it does not work by pressure. If you do a search for a Jacuzzi 300 series flow switch you can see what it looks like internally.
Sorry about your troubles wish I could help you more. Our tech is the same way and owns his own business. Difference is our Jacuzzi customers get serviced right away, it does depend sometimes where they live like an island or a long ways away but he still gets to them within a couple of days or more if on an island which is an 4 hour ferry ride both ways.
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We are blessed
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Sorry that did come out a bit defensive and I understand, it's a tough position to be in. And your dealer is a psc of chit. Where you located? It's a quick fix if you could get the part you could probably do it. The spa should be drained though.
It always pisses me off to no end when dealers don't take responcibility for a product they are selling. They made the money they sold you the spa. I don't know if Jacuzzi can really help in this matter as their hands are kind of tied but it may be worth a call. 866-234-7727 press 0 when you get the recording. Good luck to you!
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Why why why
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There is nothing wrong with the 400 series and we have very little trouble with them and we just ordered 4 more to replace what was sold. Your dealer is something else ::)
And yes you can just unscrew it from the T just have to be carefull puting in back in and making sure it is pointing in the right direction.
And please take it for what it's worth your tub is a good one! I am in sales but was also a tech awhile back and I am still the service mngr.
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Jim is 110% correct - if you put it into the existing T fitting, be SURE to line it up in the exact same orientation, which may not be exactly perpendicular nor parallel to the flow, but some angle in between.
HTH
8)
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Enjoying Life
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One day at a time
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Seems to me he could have just spliced the new wires into the old wires. Should be the same switch? Jacuzzi doesn't send parts out. My guess is he ordered the wrong parts and Jacuzzi sent him what he ordered.
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.Take it in stride
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I still would have at least tried to splice it in and see if it worked, least you would be up and running.
So in the long run what did the guy tell you. He will order the part and will see you in a month or was he going to have them overnight the part?
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Learned the hard way
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Does the dealer have a web site you can leave a comment on?? ;)
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Maybe one day
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Yes they do but I doubt they would care.
No but people who might buy from him will..
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Live and Learn
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28 days
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What is the update on your tub and flowswitch problem?
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What is the update on your tub and flowswitch problem?
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Still down; day 35. I cannot comment to much. Someone likes to send threads by email. Not Cool. >:(
I have no idea when I will get my issue fixed. Fingers are crossed for today.
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"Threads" or "Threats?"
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"Threads" or "Threats?"
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This Thread or parts of this thread was Sent by email to my dealership. I was stupid for using the dealerships name but I never would have thought someone would email this thread to my dealership in a million years.
Live and Learn. Maybe this individual thought that would help the situation but it was totally the opposite. I have moved on but be careful what you write because the email button on a thread is easy to use.
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I don't think you were stupid at all that you gave details. Posting problems with dealers in a public forum like this or the many other ones is a great way to bring pressure to bear on a slow customer service situation. Many people who are shopping for tubs come to places like this JUST to see if the local dealer has a good rep or not.
The fact that the dealer responded by NOT putting it into gear and getting your tub back into operation totally baffles me. I just can't even think that way. Sorry!
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I don't think you were stupid at all that you gave details. Posting problems with dealers in a public forum like this or the many other ones is a great way to bring pressure to bear on a slow customer service situation. Many people who are shopping for tubs come to places like this JUST to see if the local dealer has a good rep or not.
The fact that the dealer responded by NOT putting it into gear and getting your tub back into operation totally baffles me. I just can't even think that way. Sorry!
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Well, The pressure was put on me with a WAIVER OF RELEASE meaning they would no longer Honor my Warranty and stated that Jacuzzi would Honor his/her decision. This came from the manager at the Dealership. I do not need that.
Also, It has been 40 days and I am still down; That is the bottom line and there is absolutely 0 I can do about it.
My dealings with Jacuzzi are very crippled from here forward. I do realize this is not Jacuzzi but the company is as good as the dealership representing them. There is absolutely no reason I should still be down IMO
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I don't think you were stupid at all that you gave details. Posting problems with dealers in a public forum like this or the many other ones is a great way to bring pressure to bear on a slow customer service situation. Many people who are shopping for tubs come to places like this JUST to see if the local dealer has a good rep or not.
The fact that the dealer responded by NOT putting it into gear and getting your tub back into operation totally baffles me. I just can't even think that way. Sorry!
8)
Well, The pressure was put on me with a WAIVER OF RELEASE meaning they would no longer Honor my Warranty and stated that Jacuzzi would Honor his/her decision. This came from the manager at the Dealership. I do not need that.
Also, It has been 40 days and I am still down; That is the bottom line and there is absolutely 0 I can do about it.
My dealings with Jacuzzi are very crippled from here forward. I do realize this is not Jacuzzi but the company is as good as the dealership representing them. There is absolutely no reason I should still be down IMO
You know the dealer isn't going to help you. Now you need to find out if Jacuzzi is going to step up.
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I don't think you were stupid at all that you gave details. Posting problems with dealers in a public forum like this or the many other ones is a great way to bring pressure to bear on a slow customer service situation. Many people who are shopping for tubs come to places like this JUST to see if the local dealer has a good rep or not.
The fact that the dealer responded by NOT putting it into gear and getting your tub back into operation totally baffles me. I just can't even think that way. Sorry!
8)
Well, The pressure was put on me with a WAIVER OF RELEASE meaning they would no longer Honor my Warranty and stated that Jacuzzi would Honor his/her decision. This came from the manager at the Dealership. I do not need that.
Also, It has been 40 days and I am still down; That is the bottom line and there is absolutely 0 I can do about it.
My dealings with Jacuzzi are very crippled from here forward. I do realize this is not Jacuzzi but the company is as good as the dealership representing them. There is absolutely no reason I should still be down IMO
You know the dealer isn't going to help you. Now you need to find out if Jacuzzi is going to step up.
It would "blow your mind" if you knew how much I have been in Contact with Jacuzzi of California. The local Rep for my area called me about a week ago. It is a long story how he got involved; He called me with a private number. LOL I guess he did not want any return phone calls. I will say, He is helping; He is also having all my speakers replaced; also the radio and all the wiring harnesses are being replace to try and fix why I blow speakers; I have blown over 10 and this does seem to be a isolated issue with my Hot Tub. The flow switch issue was addressed but.......
Like I said, I have exhausted everything I know to do. I am suppose to get fixed this week. I have been told that for over 3 weeks from Jacuzzi but I am at the mercy of the local dealership.
Here is the really sad part; Out of this 40+ days of being down, I have been called by this dealership 1 time; We find all our information out by calling the Service Technician. We were told to call the service tech ourselves for warranty work even though he is under contract with Jacuzzi.
A Jacuzzi Hot Tub owner has to get his service from there local dealer. I have always had good service but my only issue was speakers blowing not the HT out of order.
Jacuzzi of California is limited to what they can do. The guy that worked with me was great but he also will no longer get involved or return even a email. I think he has been chastised for getting somewhat aggressive with the dealership. That is only a guess; My conversations with this guy have always been great and the what you would expect from a big company like Jacuzzi but once again I have learned if you local dealer "balks" on you, There is little help for the Customer.
It is extremely difficult to get to the Manager level at Jacuzzi; I was fortunate but I am thick headed. LOL Having a Master Degree in Electronic Technology and a minor in Business management only helps so much. LOL