Hot Tub Forum

Original => Hot Tub Forum => Topic started by: jbduffy1 on June 24, 2011, 08:02:43 am

Title: Sundance Optimia 880 Water Fall lights
Post by: jbduffy1 on June 24, 2011, 08:02:43 am

The LED bar has been defective twice since I purchased spa. Dealer fixed it once. But no I am being told that the part is under warrentee...but the labor is not. Where can I but the light bar..the internet doesnt really sell it...is this always going to be breaking? 

Title: Re: Sundance Optimia 880 Water Fall lights
Post by: ejf The Spa Guy on June 24, 2011, 02:01:30 pm

see if you can get it from your dealer, and tell you will swap it out...he will probably request the old one back so he gets reimbursed for the part cost...

Title: Re: Sundance Optimia 880 Water Fall lights
Post by: NurseN2000 on June 28, 2011, 10:50:14 pm

the cameo i wet tested had a light out in the waterfall too, is that a common thing for the sundance 880 series?

Title: Re: Sundance Optimia 880 Water Fall lights
Post by: Waterbug on June 28, 2011, 11:14:41 pm

Quote from: jbduffy1 on June 24, 2011, 08:02:43 am

The LED bar has been defective twice since I purchased spa. Dealer fixed it once. But no I am being told that the part is under warrentee...but the labor is not.

How old is the tub ?  When was the LED bar last replaced ?  How long were the terms of the original warrentees ?  Have you contacted the manufacturer ?  Many times, a manufacturer will extend a warrentee for a known problem item, on an individual basis.  They won't publicise the problem, but may respond to indivdual customer complaints.