Hot Tub Forum
Original => Hot Tub Forum => Topic started by: wideglidesmb on June 20, 2011, 05:58:41 pm
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ok so im researching like crazy trying to find out all i can before purchasing my 1st hot tub. initally i was shopping craigslist and such for a used model that may or may not need a little work for a good price. the more i look the more im leaning more and more towards a new/barely used choice. one thing i have noticed are dozens of ads for new hot tubs on craigslist for very low prices compared to the big tub stores. they are made by laguna bay in tennessee and i also live in tn. so i contacted the manufacturer and am scheduled to meet with a rep tomorrow to see the units in person as they dont use retail stores but instead sell thru online sites like amazon and overstock. they do however sell wholesale to public so they say. my question is have any of you here ever dealt with this brand and can offer and feedback. very little can be found online for reviews and the few i have found are more favorable than not. thanks in advance for all advice.
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ok so im researching like crazy trying to find out all i can before purchasing my 1st hot tub. initally i was shopping craigslist and such for a used model that may or may not need a little work for a good price. the more i look the more im leaning more and more towards a new/barely used choice. one thing i have noticed are dozens of ads for new hot tubs on craigslist for very low prices compared to the big tub stores. they are made by laguna bay in tennessee and i also live in tn. so i contacted the manufacturer and am scheduled to meet with a rep tomorrow to see the units in person as they dont use retail stores but instead sell thru online sites like amazon and overstock. they do however sell wholesale to public so they say. my question is have any of you here ever dealt with this brand and can offer and feedback. very little can be found online for reviews and the few i have found are more favorable than not. thanks in advance for all advice.
I've heard of most but I've never heard of them but there are quite a few of these type operations. If they don't have dealers and sell through Craigslist, Amazon and Overstock (that sites name always makes me chuckle since most of what they sell isn't really "overstock") then I'd fully expect they'll sell to anyone who is willing. You just have to realize you’re pretty much on your own afterward whether they're in your home state or Alaska. Granted if they’re in your actual town and you can drive to their place to hound them when you have issues you might be able to get help but on these type spas (add eBay as well) you're pretty much on your own once you get it regardless of some warranty that you can print out. You need to be a true DIYer. Good thing you're not in a cold state because these are almost always energy hog (skimpy on insulating it well is 1 of the first things they do to sell cheap).
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I'm a bit suspicious. I have a few of their owners manuals and I've never seen the control panel they use. These may be Chinese imports. Also, if you go to their website, then do a Google search on their address, you'll also come up with a RecDirect Factory Outlets reference (same building.........which by the way, on Googles satellite view, there's no cars in the parking lot...as are all the other buildings around).
Then, if you go to the site for RecDirect Factory Outlets, they have some videos (for the spa covers they offer.......I didn't look at their pool tables, tanning beds or saunas) that clearly reference yet another company (DiscountSpaCovers....yet the pictures they use are from Prestige Spa Covers).
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I'm a bit suspicious. I have a few of their owners manuals and I've never seen the control panel they use. These may be Chinese imports.
That would be a red flag if true and makes some sense because thats a new name for me. The stuff that has come out of China has been junk for sure. They may get it some day but they're a long way off still.
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thanks everyone. im still going to go look since its only an hour to the "recdirect" place in chattanooga and have them pop one open so i can lo0k at the internals. im a certified electronics tech and industrial engineering tech by trade so i can tell if motors/pumps/electronics ect look like they are sub par. i do understand cheaper parts can lead to cheaper pricing but on a similar note the mark up on units at the big retailers is extremely high. for example i went to family leisure to look, one of the biggest suppliers in middle tennessee, and looked over the new units there. many had the same controllers/motors/pumps ect all packaged in different wrappers if you will by different manufactures. had them pop some open to look at the internals. and 1 specific tub that was marked $8900 the offered to me for $5400...so that shows they maybe only paid $4000-$4500 wholesale. so if i can verify maybe some or all internals on the laguna bay ones are common to the rest then they should be strongly considered. on the same not if everything is in chinese then i know to avoid. like i mentioned above the handful of reviews i could track down were mostly favorable for the money and 2 had issues that were handled promptly with no questions asked according to the posters. so its worth my time to investigate and i will post my findings for good or bad.
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they show up all the time on craigslist in our area all the time.. we tried calling on them , we called several times having to leave a message and no repsonses...I still think I would still look at the D1, SUndance, Jacuzzi, Hot Springs, Marquis,, you might be suprised on what you can learn , what comes with the spas, and the support you would get,, in that price range you can get a high end spa,,,In the 5-7 k range,,,
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Hey spa Guy. Are you the Guy who does service in middle tn? If so I plan to arrange a time to come maestro with you as I have found your website. Will email you there
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wideglidesmb, Nope not me I am in Spokane Washington,,,and still not a fan of the Laguna Bay spas
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thanks spa guy. so this is what i found out this week. i also am not impressed with the laguna bay products. met with a rep to look them over and was taken back at how unimpressed i was. some short history on myself. im a certified electronics tech in aviation electronics and currently an engineering tech at a manufacturing plant. so i deal with electrical and mechanical issues daily. motors, pumps, control systems, and such are things i am intimate with on a much larger scale. given that after looking over the units and asking many questions i asked for the side cover to be removed so i could look at the internals and construction to which the rep wasnt to happy about. said he didnt have a drill/driver for the screws so i went to my truck and produced my own and he allowed me to take it off myself. all the electrics are made by a company called "energy saver spa equipment" and i do mean everything. motors...pumps...control pack...heater. sounds very odd to me. the heater was barely bigger than 1 1/2 soda cans and kinda just laying in there. the control unit looked tidy but i didnt open it up. there was about 1/4 inch of sprayed insulation on the shell (he told me 2") and some bubble wrap on the outer frame under the skirt. the frame seemed to be made of 1x2 furring strips and did not appear to be treated wood. the motors were secured to these strips with large wood screws, 2 per hole, not bolts. that to me was shocking as it looked like they may rip out the 1st time its fired up. the jet tubing was all clear tubing secured with very light gauge wire spring type fittings. didnt see much glue anywhere. so all in all i was pretty underwhelmed by what i saw and would not spend good money on one.
so i went ahead to some other spa dealers in town and looked at some of the other dealers who sell the more common brands(hotspring,calspa, ect). a sales woman also referred me to a semi local (45 min away) dealer who manufactures there and has a scratch and dent section. so we went to look at those as well. the brand is Dynasty and when i asked to see the "guts" the guy said lets just go across the street to the factory and i can show you how they are made start to finish. they all had full foam insulation which was actually about 8-10 inches thick, enough to cover all the piping. Gecko control systems and heater. emerson motors and very beefy looking pumps. frame is pressure treated 2x2 and the electronics area has a plastic inner shell to try to protect from as much moisture as possible and layed out very well with ample room to work on pumps and such. all the hose fittings had glue and large wire spring clamps. the shell was pretty thick comfortable to sit in. the audio components i saw being installed were nicely arranged and i actuall saw brand name components i recognized in several applications which was impressive. all in all looked very well made compared to the laguna bay and on par with a cal-spa i looked at. they also tout 7hp pumps in several models and 20 yr shell warranty. really liked what i saw.....until i researched the BBB and see that they only have a c+ rating with most complaints on service/equipment. as far as reviews go most everything i can find are negative reviews and virtually all are from canada and purchased from 2 separate retailers. since its a somewhat local manufacturing i can buy direct from them if i so choose. so im not sure what to think of these since i walked thru the factory and saw them put together and the individual components they use seem perfectly fine. definately more research is needed and if i rule out this brand then my plan is to just wait until i find a reasonable better quality tub used that has been rebuilt or if cheap enough i can do it myself(i'm pretty handy like that). keep in mind im researching so much because i have never owned a hut tub before.
thanks in advance for any comments
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Hey Wideglidesmp,
Are you really pretending not to be a Dynasty employee?? Ive been INDEPENDENTLY working on Hot Tubs for over 17 years, and Ive seen all likes and kinds. The guys at Laguna Bay have always treated me well and paid me promptly, and I can tell you they build a great product. All the things you wrote are flat out lies. They use 2x4 pressure treated lumber, 2-3 inches of foam, and never any bubble wrap. Ive forwarded your post on to them so hopefully they will come after you for damages by flat out lying. Look at there Energy Ratings that were certified on there website, do there tubs really look inefficient? I don't see Dynasty posting ratings? Full Foam is known to anyone knowledgable in our industry that its a gimmick, the true energy consumption is a lot more dependent on the operating and filtration system. Dynasty has far more problems than most hot tub manufacturers, so you stating that they offer this superior tub is laughable to anyone in our industry. The only tubs I ever worked on superior to any are Hot Springs and Jacuzzi, and they are also fantastic people to do business with also. But are the worth double the price of a tub like Laguna Bay? Thats for the consumer to decide. And the reason they are inexpensive is they don't have dealers, they actually do market directly to the public. I hope you enjoy your Dynasty tub as Im sure they will call me to come fix the leaks on it if I have not already, I also do warranty work for them.
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I have been in the spa business for over 25 years, and I don't consider full foam insulation to be a 'gimmic.' It works, and works well.
HTH
8)
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ok to start with hottubfixit made me laugh. what mindless banter. so my update...i purchased a used calspa escape that was 4 years old for $2000 and couldnt be happier. if i was a dynasty employee i surely would have ended up with one of those i suppose. and everything i saw when i asked the laguna bay guy to open up the tub is completely accurate...guess i should have taken a pic to post but im sure the rep would not have let me. anyway ive had my tub now since july 2011 and it has server me well thusfar. also were i a dynasty employee would i really cite the BBB complaints?.....some peoples children just need to be heard i guess...thanks to everyone else who gave me good info
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Hey hottubfixitman
Are you really pretending not to be a Laguna Bay employee??
"Look at there Energy Ratings that were certified on there website" (that should be "their")."
Ok, lets.
"Testing completed by a 3rd party in a controlled enviroment with different ambient temperatures."
What third party? Uncle Joe?
"Individual energy consumption will vary depending on water set temperature, "
And when this alleged third part test was done, what was the temp of the spa set at? 70?
Gotta say, their page on energy efficiency lack any credibility.
As does someone that dredges up an old post, making their very first post, appearing to do some kind of damage control for the company.
And, being in this business over 30 year, I have to agree with Chas.
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Hey hottubfixitman
Are you really pretending not to be a Laguna Bay employee??
"Look at there Energy Ratings that were certified on there website" (that should be "their")."
Ok, lets.
"Testing completed by a 3rd party in a controlled enviroment with different ambient temperatures."
What third party? Uncle Joe?
Gotta say, their page on energy efficiency lack any credibility.
As does someone that dredges up an old post, making their very first post, appearing to do some kind of damage control for the company.
And, being in this business over 30 year, I have to agree with Chas.
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We have been searching for new hot tubs for our back deck. Right now, we have an outdated tub that was here when we bought our house. I am a newbie when it comes to shopping for hot tubs kansas city (http://www.familyleisure.com/Kansas-City/Spas-Hot-Tubs)
there are so many brands to choose from, not quite sure where to start. Any tips?
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You might get more responses if you start a new thread but... I would suggest (1)buying from a reputable dealer that you are comfortable with (2) buying the highest quality you can within your budget and size requirement and (3) wet test before you buy to make sure it is the spa for you. HTH :D
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We have been searching for new hot tubs for our back deck. Right now, we have an outdated tub that was here when we bought our house. I am a newbie when it comes to shopping for hot tubs, there are so many brands to choose from, not quite sure where to start. Any tips?
Start with the phone book. See who's local.
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HI
Well I have the Laguna X6 and it is a nice spa but is junk....Seriously has blown up 5 times since I put it in in November. It blew up again today. I am talking literally starting on fire...the heater connector to the master board starts on fire and melts down. This has happened 4 time in 5 months. The top side control failed once. I have had to replace the main control cabinet 3 times... The guys at Liesure products are really nice and they send out lots of parts but that doesnt heat the water. They have extended my warranty but I dont want to have to worry every day and check for smoke to see if its on fire again...seriously I had a proffessional go through this thing to ensure I am not doing something wrong..
Russ in Wisconsin
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Hey Wideglidesmp,
Are you really pretending not to be a Dynasty employee??
And I see you live in Tn. Your first post is to come in and defend Laguna?
FYI, my Dynasty is 9 years old, but maybe you jinxed me, I have a leak to fix now :'( I might consider buying from them again.
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Julie,
Start by looking at major name brands. Those would be:
HotSpring Portable spas (That would include both the Limelight and Highlife series, and also the Hot Spot tubs)
Sundance
Marquis
There are others who make great tubs, but start with those before you move on if can.
HTH
8)
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The Laguna Bay hot tub is for home appliances with necessary modifications for better hydrotherapy experience. Laguna Bay hot tubs are available in wide ranges of choices that will suit the needs of quality and budgets.
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The Laguna Bay hot tub is for home appliances with necessary modifications for better hydrotherapy experience. Laguna Bay hot tubs are available in wide ranges of choices that will suit the needs of quality and budgets.
thanks for jumping in to shill ::)
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I remember when I was originally searching for a hot tub and Laguna Bay Spas popped up... I dunno about you guys, but I'm always skeptical about online dealers because you never know what you're gonna get, but I took a chance anyway. They shipped my tub for free and I got a free cover too, which was pretty sweet. It was awesome the first time I used it and I was worried that maybe it wouldn't retain the heat or work as well as I'd hoped... but it's been working great since I bought it, which was about 6 months ago. I think the way to buy a hot tub is to find one from a reputable dealer (like someone else said in this thread) and then MAINTAIN it. Even the best tubs require maintenance so anyone who thinks Laguna Bay Spas don't sell great products probably have never owned a tub before and thus do not have the experience in maintaining it properly. Regardless, the hot tub I got has been an amazing and worthwhile investment.
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They threw in a cover for free? Wow.
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FREE = Something you pay for, that isn't itemized on the bill
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FREE = Something you pay for, that isn't itemized on the bill
;D
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For whatitnis worth, I just got my laguna bay x-6 and it is awesome. (and no, I do not work for Laguna bay, I work for a auto dealership, lol).
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Good to hear a positive review on your spa. If you have a moment Paul, would love to see a few photos of it set up; it might help others as well who are in the market looking at different hot tubs, etc. - feel free to add any photos to this section of the forum...
http://www.whatsthebest-hottub.com/forum/index.php/board,5.0.html
J
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FREE = Something you pay for, that isn't itemized on the bill
It really was free. I couldn't believe it a first either since covers are hundreds of dollar and so is shipping, but I didn't have to pay a cent for either.
I'm glad that others enjoy Laguna Bay Spas - I love my hot tub and don't see what the bad rep is all about.
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I was being sarcastic. When you buy a hot tub from anyone they come with a cover.
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I also have never heard of anyone getting a new hot tub that did not include a cover, steps and some start up chemicals; those are always included. Almost all spa retailers include delivery as well; was the case with our hot tub purchase this year too. A few places may tout those items as "freebies" if you "buy today," but it's nothing more than a "sales closer" pitch. Even online only places like Dream Maker Spas include all that stuff and "free" ;D delivery to your backyard from their CA plant.
Now, what is true, is a replacement cover when the time comes, will cost you a few hundred bucks.
On a closing note about Laguna Bay, at least by me in the Midwest, is their sales folks are very aggressive on Craigslist; they constantly keep posting their main spa for $2800 with a fake retail of $8100; 51 jets, the whole bit. The one other spa they post throughout the day is for $3800 with 81 jets and all kinds of other stuff, with an inflated retail of $10,000!!! They really should be more careful, as there are state and Federal laws that require businesses who list a retail price, that they must keep that item at the retail price for x number of days throughout the year; in other words, these inflated retail prices are fine, but then that means they MUST remove the "sale" price from these two tubs for 120 days out of the year (or something close to that); so far with their non-stop daily posts, they are NOT doing that. Just an observation.
J
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I wasn't :-)
Truly FREE would be if you can call them up, tell them you want a cover, and they ship one to you at no cost to you, what so ever. If, the cover is included with the spa that you PAY for, at no additional charge, it's not really free. The cost of the cover is built into the cost of the spa, and is something you pay for, that isn't itemized on the bill
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Sorry for being such a n00b! Didn't realize that it was standard. Still a cool perk though.
@JohnnyK45: That's really unfortunate about Craigslist. Are those really Laguna Bay Spas employees or just people who have purchased the tub and are looking to resell?
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I just counted by the end of page one on my Craigslist under hot tub today, they have posted these two tubs 11 times.
I get the vibe it's a rep who is doing this out of their house and making a few bucks on the side. All the tubs are touted as new, or new in crate, etc.
Here are a couple of cut and pastes of how they are listed...appears to be the same guy/gal, posts the same pricing, just tweaks the way they look, or a few words...
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Title: Laguna Bay Spa Now Only $2800!!!!!
*51 stainless therapeutic water jets
*built in waterfall
*colored underwater LED light
*fully insulated
*smooth ivory acrylic finish
*synthetic mahogany cabinets
*money saving ozonator
Still Crated! Never Used!
Retails for $8100 asking $2800
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Title: ~{BRAND NEW 51 JET LAGUNA BAY HOT TUB}~ - $2800
Awesome New Laguna Bay Hot Tubs seats six people comfortably, the spas features includes 51 therapeutic water jets, seven colored led underwater lights handrail waterfall built-in the hot tub comes with synthetic redwood cabinets 100% maintenance free, a smooth acrylic ivory white finish****retails for $8100.00 but asking $2800.00 ******HOT TUB IS MADE IN THE USA*****
*********************************************
Title: ~*~*~*~New Hot Tub~*~81 Jets~*~*~*~ - $3800
Laguna Bay 81 Jet Hot Tub****spas features include 81 therapeutic water jets, 7 color underwater LED, built in waterfall, MP3 input & speakers****MADE IN THE USA******comes with Swedish massage neck & shoulder jets to help relieve your tired aching muscles****Retails for $10000.00 asking $3800.00. Amazing Deal!!
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Amazing. Yup.
8)
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They might make a nice tub (as a couple have expressed), but this kind of seller is making that brand look a little desperate. Cut down on these tactics and the asinine bogus retail prices and they'd come across a bit more credible in my opinion. When anyone selling a product puts out such a fake retail price, I find it offensive.
Here is a cut and paste of the most recent postings under "hot tub" - look for the $2800 price tag...such a deal, normally $8100!!! Why not just say it retails for $20000 while we're at it... ;D
Nov 29 - Hot Tub ~Spa ~Jacuzzi Laguna Bay - $2800 (Milwaukee) appliances - by dealer pic
Nov 29 - Fisher Price Ocean Wonders Tub - $15 (Milwaukee, WI) baby & kid stuff - by owner pic
Nov 29 - looking for hot tub cover - (oconomowoc) items wanted
Nov 29 - HOT TUB & SPA DELIVERY MEN - (MILWAUKEE) general - by owner pic
Nov 28 - ~*~ Laguna Bay Hot Tub~*~Spa~*~*Jacuzzi~*~*~ - $2800 - $2800 (Milwaukee) appliances - by dealer pic
Nov 28 - Hot Tub - $500 (West Bend) health and beauty - by owner pic
Nov 28 - Custom Made Spa Covers & Hot Tub Covers - $286 (We have free delivery) household items - by dealer img
Nov 28 - Frigidaire Stackable Washer/Dryer Laundry Center Combo - $325 (Muskego) appliances - by owner pic img
Nov 28 - Hot Tub FREE - (Cedarburg ) free stuff pic
Nov 28 - Awesome Fifty One Jet Spa - $2800 (Milwaukee) appliances - by dealer pic
Nov 28 - DREAM MAKER HOT TUB - (MIL) items wanted
Nov 27 - Hot Tub/Saratoga Spa - (Hartland) general - by owner pic
Nov 27 - looking for hot tub cover - (oconomowoc) items wanted
Nov 26 - Horse boarding - (Rubicon/Hartford) farm & garden - by owner pic
Nov 26 - Soft tub - $500 (West bend) general - by owner
Nov 26 - Hot Tub Cover - $75 (New Berlin, WI) general - by owner pic
Nov 26 - Nice Laguna Bay Spa - $2800 (Milwaukee) appliances - by dealer
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No, they aren't "a nice tub". I went and looked under the covers of one last night. I suppose they might work for a while, but IMO you'll be very lucky if it continues to work for very long.
As I posted in another thread, before I saw this more specific one.
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Last night I went to the Laguna Bay "showroom" near Philadelphia.
I took the side covers off an X-12 model spa to check out the build quality.
I was REALLY hoping to be able to say "Well, it's not *that* bad", but I couldn't ... while it looked real nice on top, there was a distinct lack of quality and workmanship under the hood.
Pumps were held down to plywood bits with utility screws, wires were loose (even one pump ground wire wasn't grounded) and just laying on the bottom.
I could put up with some "not pretty" for the sake of saving a few thousand bucks, but not this.
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I haven't had any issues with the inner workings of my hot tub. Things have been working great since I purchased the unit, which was, like I said, six months ago or so. I think for the price point, it is everything and more than you can expect.
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For 2800 you should get a few years out of it. Some people like 6-8 years so they pay a bit more 4-5 grand. And even others pay 7-9 grand to get 12-15 years. I guess it's all relative. The difference would be in service after the sale, electricity consumption, jet feel and comfort. But we already know that some people don't care about that either. Good enough is a very lucrative market nitch. Specially for us independent service guys.
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Another shady tactic that laguna bay uses is to artificially inflate the jet count. They count the jets with multiple nozzles, the ones that look like gatling guns, as 1 jet per nozzle. For example, if they had 3 of those jets, but each has 7 nozzles, they count it as a 21 jet hot tub. Companies that are willing to use dishonest tactics will most likely do other dishonest things. A reputable hot tub manufacturer does not do this. Stay away from this garbage.
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So I purchased this Laguna Bay X6 Spa about 3 months ago and have been very happy with it. The kids love it and so do the wife and I after they go to bed. Installation was easy, with the help of a friend, very informative instructions and was installed in a few hours. Would not hesitate to recommend one to a friend. And noooo I dont work for the company.
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Ya got a couple more years of operation left. Enjoy it.
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John Thomas,
If you really like your tub and care about the company, seriously, tell them to ease up on the non-stop daily craigslist postings and re-postings - they just don't stop. These over-the-top endless tactics give the impression they are desperate and cheap; I'd also advise them to lose the absurd "list prices" that their sales folks list - it's insulting to anyone with an ounce of a brain and makes everything about them seem less credible. They could very well make a nice tub, but they are shooting themselves in the foot and hurting their image with such horrid marketing practices.
J
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The Spa was purchased on September 02, 2013 and delivered on October 05, 2013. The Spa unit was installed / made operational on or about October 13, 2013. From the start, the Spa took an exceedingly long time to warm the water to a usable temperature. The Spa operated for approximately two weeks when it failed by repeatedly “tripping” the Ground Fault Breaker safety. The date of this first problem was around October 30, 2013. My husband contacted the sales representative on November 01 and reported the problem. The sales representative, Mr. Greg Bramell, (267.297.3134) advised him to contact the technical services division. My husband called the number provided and spoke with a representative named “Billy” or “Ray” (877.722.4097) and explained the situation. The technical services group ordered a heater unit and had it shipped to my residence. My husband installed the heater as instructed and the Spa was restored to “operational” sometime around the second week of November.
Within a very short period of time, sometime around the Thanksgiving holiday, the Spa failed a second time. My husband again contacted the sales representative, Mr. Greg Bramell. Mr. Bramell referred us back to the technical services division. We again called the technical services division and explained the problem. They (Gentleman’s name was “Billy” or “Ray”) diagnosed the problem as a heater failure and/or a ‘problem with the brain.” Both a replacement heater and a master control “brain” box were shipped to my home address. I was instructed to contact the technician (“Greg” @ 484-554-4326) once the parts arrived at my house. Approximately ten to twelve (10-12) days later, both parts arrived. Once we had the parts, my husband contacted the service technician, “Greg” as instructed. A service appointment was scheduled (for a few days later) and a technician came to my residence and installed the replacement heater and the main control box.
During the Christmas week we learned that the Spa was again inoperative. The Ground Fault Breaker had “tripped” and the unit was off (and near frozen due to long periods of cold temperatures). The exact date of this third “failure event” is not known as we were travelling over the Christmas holiday period. On or about December 30, 2013, my husband called the technical service division and again spoke with either “Billy”, “Ray” or “Justin”. At this time, he was instructed to remove the green/yellow wire from the heater connections (one of the three wires) at the control panel. With this wire removed, the system restarted and appeared to function properly. The Spa appeared to operate normally from early January, 2014 through to the first week of March to the best of our knowledge. (Heavy snowfalls and harsh temperatures precluded use of the Spa).
On or about March 6th, 2014, an “Error Code” appeared on the display screen, the unit had shut itself down. I was also able to see several parts lying at the bottom of the Spa. I was later advised that the “code” message was a symptom of a limit sensor defect (heater related) and that the parts found in the bottom of the Spa were from a nozzle/jet that was defective and had come apart internally. My husband contacted the technical services division and was advised that they would send another heater unit (thermal limit switch is built in to the heater pack) and several models of replacement jet nozzles so that we would have the parts necessary to change out the defective units. These parts arrived on or about March 18th, 2014. My husband installed the heater and replaced the jet/nozzle on or about March 20, 2014. The Spa again appeared to be operating normally.
On March 27, 2014, I went to use the tub and experienced a substantial electrical shock. My husband immediately shut down the unit and contacted both the sales representative (Greg Bramell) and the technical services division to complain about this increasingly “dangerous“ unit. Since the event of March 27, 2014, my husband maintained continuing contact and performed numerous tests as instructed in an attempt to determine the source of the electric “short”. At this point, the technical services division asked my husband to take numerous photos of the main control box, the house wiring, the inside of the Ground Fault Breaker cabinet, etc. They asked about wiring size, connections, etc. etc. etc. My husband repeatedly complied in an attempt to work through the issues and problems. He placed numerous calls and received several (not all) return calls regarding the problem. In the discussions with “Greg” (service technician) during the week of March 09, 2014, there was a suggestion that he would be ordering us a new main control box and heater. This dialogue continued through until my husband’s final call (to “Greg”) on April 11, 2014. When he spoke with the service technician “Greg” he simply asked me if he received the parts so the he could come out to install them. To the best of our knowledge, no parts were ordered.
To be continued.....
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This is why they keep changing their name. They are now called Dr. Wellness spas, I believe. They are garbage. Buy from a reputable local dealer with a good track record of taking care of their customers. You may save $1k or so at first, but over the life of the tub it would have been less expensive to buy a reputable brand from a local dealer.