Hot Tub Forum
Original => Hot Tub Forum => Topic started by: AZRN on February 01, 2011, 10:15:27 pm
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Hi All,
I am new to the boards. I have been searching for a decent tub and checked out your forums, which led me to further research D1, Caldera and Sundance. I have found a D1 Amore Bay model that is very nice and not much more than the Caldera Geneva I saw at Paddock Pools. Love the more upright lounger it offers. Does anyone own a D1 or in particular an Amore Bay that they would like to share an opinion on this spa? Or does anyone have any other companies I should check out before purchasing. I live in AZ, so any referrals to a dealer with a good reputation would be appreciated as well. Want a quality spa mostly only 2 people will use it, must have therapeutic advantages as it is being purchased for spine injury. Thanks for any info you guys might have ;)
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Hi All,
I am new to the boards. I have been searching for a decent tub and checked out your forums, which led me to further research D1, Caldera and Sundance. I have found a D1 Amore Bay model that is very nice and not much more than the Caldera Geneva I saw at Paddock Pools. Love the more upright lounger it offers. Does anyone own a D1 or in particular an Amore Bay that they would like to share an opinion on this spa? Or does anyone have any other companies I should check out before purchasing. I live in AZ, so any referrals to a dealer with a good reputation would be appreciated as well. Want a quality spa mostly only 2 people will use it, must have therapeutic advantages as it is being purchased for spine injury. Thanks for any info you guys might have ;)
My persoanl short list would be Caldera, D1, Hot Spring, Jacuzzi and Sundace so I think you're looking at good options obviously. If you question whether you're there yet it won't hurt to look at a couple more.
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We looked at the D1's, wet tested the Jacuzzi J-365, the Caldera Niagara and the Sundance Chelsee & Optima. IMO I thought the Caldera and both Sundances were much nicer than the Jacuzzi. During wet testing my wife and I really enjoyed the Foot jets on the Sundances, so the Caldera was eliminated (no foot jets). I'm 5'10 and the Chelsee depth did not feel right (I felt kind of cramped), so we purchased the Optima. This tub seems to offer all the things we are looking for, although it is also the most expensive. We found a 2010 Floor Model (never been filled) Copper Sand / Mohaganny w/ Stereo, Ozone, Cover, Cover Lifter, Steps and chemicals, for $11,000 out the door. Make sure you WET TEST! :)
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We came down to the Jacuzzi J-470 and the Sundance Optima. Both were great but liked the jets and raised waterfall on the J-470. I spend each morning sitting under the waterfalls and letting the two jets work my lower back. We did wet tests for about 6 months before we decided. Sundance and Jacuzzi are made by the same company unless something has changed. Stay with the major brands and you will be OK but at the end of the search it will come down to whats feels best during a wet test. Good luck....
::)
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Congradulations you will love the Optima. :)
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Thank you for the responses. We called our local dealer about Arctic spas, but he has sold everything he had. It will be a month before he gets any in. By looking at the tubs on the website we are not sure they offer enough jets in the neck area.
On our way now to the Hot Springs dealer to look at what they have.
The D1 dealer is offering the Amore Bay at 14500 out the door (taxes, etc included) plus an ez cover lifter thrown in. New in wrap with a lifetime warranty on shell. Don't want to spend that much, but my husband LOVES the shuttle lounger and neck jets. What do you think of the price? Dealer says they were selling for 18k of course the economy is much different now.
I am trying to educate myself more by looking, researching and wet testing anything we can. I know there are decent spas out there for less.
Thank you for your advice. It is very much appreciated.
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Thank you for the responses. We called our local dealer about Arctic spas, but he has sold everything he had. It will be a month before he gets any in. By looking at the tubs on the website we are not sure they offer enough jets in the neck area.
On our way now to the Hot Springs dealer to look at what they have.
The D1 dealer is offering the Amore Bay at 14500 out the door (taxes, etc included) plus an ez cover lifter thrown in. New in wrap with a lifetime warranty on shell. Don't want to spend that much, but my husband LOVES the shuttle lounger and neck jets. What do you think of the price? Dealer says they were selling for 18k of course the economy is much different now.
I am trying to educate myself more by looking, researching and wet testing anything we can. I know there are decent spas out there for less.
Thank you for your advice. It is very much appreciated.
I think D1 is a good option but I'm less a fan of their Bay series versus their Reflections series due only to the fact that I have trouble seeing any spa sell for $14k. Having said that, the price you mentioned of 14.5k sounds pretty typical, they don't sell for 18k outside of maybe Beverly Hills or NYC, that is just the MSRP, same as with cars so ignore the talk about them selling for that much.
Since you said you're lookign to be educated here's the scoop on that "lifetime" warranty on the shell. Its really more like a 7 year warranty with a big asterisk (quoting from their wesbsite, "After year seven (7), Dimension One Spas will repair or replace the hot tub, at its option, provided the hot tub is returned at owner’s expense to Dimension One Spas."). Who wants to return the spa to the factory at their own expense? Therefore, consider the shell warranty to be 7 years (which is fine), not lifetime.
Stick to the major spa makers as you're doing, kick the tires of those in your area, get a feel for the dealers on how you think they'll treat you after they deposit your check and by all means, wet test.
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You will love the Amore Bay, it is a great spa and that sounds like a great price..! If you would like help locating a dealer, shoot me a message and I will be happy to assist you in any way possible. If you would like to talk to me here at the factory, my number is (800) 345-7727 and I'm in M-F 7:30am to 4pm PST.
Best regards,
Dennis Porter
D1 Technical Support Specialist
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Spatech you are right on the warranty, they do list the ultralife shell as a lifetime warranty, for splitting , cracking, peeling, waterloss, in the first 7 years, if it needs to be replaced they will, they have been great for standing behind their product, thats one reason we really like the company, great to work with... when i was down at the factory this summer, they had a mi 90's spa in the they were making a repair to, sure the customer may have had to pay the freight, but i do not know. but for a company to still fix at no charge from a spa purchased back in the 90's i think is huge....i do not know of many manufacturers that do that....my hats off to them.... On the Amore Bay it is a great spa,,, actually one of my better sellers,,,but it is not for everyone, most go with the Reflection series, but price yeh the 18k is MSRP, but we sell for 14,500 ...I would go check them out, but i believe the Chairman II would be the closest model comparison to the Geneva...
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Latest update...
Liked the Hotspring tubs. Drove 1 1/2 hours to get to the showroom. My husband wet tested the vanguard (the only one filled). He really liked it. For the incentives they had to offer we liked the Grandee - 2010 floor model for 10,800 plus taxes, EZ lift = 12,800. Or he had a 2009 Envoy new on the floor for 8,800. Just don't want to start off with a 2 year old model. Am I wrong in my thinking?
Drove to the Caldera/Sundance dealer. The salesperson didn't recommend the Sundance spas ??? Instead he steered us towards the Calderas, which I did not find one model that had foot jets that could be adjusted ( My feet are very sensitive) or that I could reach in the middle of the tub. I am 5'4.
Jacuzzi salesman was a jerk to us :-\ I guess he didn't care about selling anything. We left the store feeling a bit letdown.
We are overwhelmed. We don't need/want all the bells and whistles. Just some decent neck/back jets (which most seem to offer) but must have accessible foot jets that the pressure can be adjusted down. Am I asking for too much here? Grrrrr
I will keep the search going. I will look at the Reflection series. Anyone know anything about Arctic spas? I am most impressed so far with the Hotsprings and D1 dealers.
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Welcome to the forum. I know what you mean about that more upright lounger, it looks like it should work and be comfortable. If you end up wet testing it, I'd love to hear your reaction.
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Latest update...
Liked the Hotspring tubs. Drove 1 1/2 hours to get to the showroom. My husband wet tested the vanguard (the only one filled). He really liked it. For the incentives they had to offer we liked the Grandee - 2010 floor model for 10,800 plus taxes, EZ lift = 12,800. Or he had a 2009 Envoy new on the floor for 8,800. Just don't want to start off with a 2 year old model. Am I wrong in my thinking?
There are a couple things to consider on floor models. 1) Depending on the dealer, this is a way to get a good, excellent or even great deal, 2) Make sure the warranty is still fully intact (and get it in writing) though you should be fine in this case, 3) IMO there is a difference between a wet floor model and a dry one, a dry one really isn't much different than a spa sitting in the warehouse wrapped, a wet one got some use though the warranty will be unaltered, 4) Have them show you everything that may have changed between the current model year and that one.
All in all, I would always ask about floor model availability to get a better deal. Getting one from the warehouse with unopened packaging direct from the manufacturer is great in theory but it’ll cost more and once you put water in the spa in your yard they're basically the same thing at that point.
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the spas you have narrowed it down to are great spas,,, On the Arctic the big differance between theirs and the D1 and Hot Springs you looked at is the 24/7 circ pump,,, i am a huge fan of the circ pump system, injects ozone during this period with a small dedicated low amp pump, also heats off this pump, you won't hear the spa running in the middle of the night, As for the warranties, all these major manufacturers offer the same warranty for a dry spa in a showroom as well as a wet,,, With the manufacturers we deal with we fill out the product registration for our customers.....
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Today's update......
So we made the 90 mile trek to the other D1 dealer and wet tested the Lotus bay (Amore) was not filled. Husband like the jets on the upright lounger. I floated all over the place :D however I did find some places I could sit without needing a seatbelt.
He had a 2010 floor model obsidian/black shell with grey cabinet and EZ lifter on the floor (not filled). His price out the door (taxes and trip fee of 200) for delivery was 12,017
That's 2500 less than the local dealer....
Think we have some serious talking to do.
What do you all think? Love to hear from you guys
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That happens when dealers within that distance unfortunately, COuld be that the dealer you just went to needed to move the Lotus Bay, could be on flooring. Seems like a good price in the range we sell them... did youtry to adjust each individual jet, for different water pressure... Lotus Bay is a great 8x8 tub, not your typical design, different relaxing water feature, Obsidian color is nice.. I would buy from who your are comfortable with, the distance isn't huge to me, i have customers that live in farming communities all over, that live 200- 300 miles away...... 8)
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My apologies.....
We wet tested the Lotus Bay because the Amore was not filled. The owner said the jets would be similiar.
His Amore is a floor model (Dry) which is the one that would be 12k out the door................
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If you like the local dealer and you like the offer from the distance dealer, you should give the local guys a shot at your business. Things to consider are distance for service. Both timeliness and cost.
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AZRN
Yes he is right the are about the same, the biggest differences between the two of them are: The Amore Bay is a little bit loner , with the babbling brook around the top.. the 2 bio lounge seats, one is the his the other is hers, the sloping bench seat around the back of the tub, Both spas have one Dynamic Massage Sequencer, Both use the same spa guts(components) but otherwise the same style spa...Its nice not having to sit on the floor or close to it to get fully in the water. Both are great spas easy to maintain, quiet , and do not look like you standard square box hot tub on the outside,,,,But you might check with the local guys like hottubdan mentioned, they may sweeten the pot...
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I thought about calling the local dealer again, but the experience was so much better at the other dealer. Yes, I will pay $200 more for shipping and extra trip fees if I use him for warranty work.( BTW, couldn't I use the local dealer for that?) He is in business to make money after all............right?
I feel the local dealer had the opportunity to earn my business first and gave me the extra special "Below contractor's pricing of $14,500. The other dealer ( who is actually the owner) told me over the phone $11,157.00 There were no games. Then he took off 400.00 on top of that after we discussed his best price.
But two things stand out about the far away dealer 1) He has been in the business 40 years and told us like it was, no BS or pressure. A lot of his answers to my questions were the same you all have given me on here. 2) I really like the obsidian/Grey vs. the local dealer's white shell/terra cotta.
@WMCCALL - My husband LOVED the jets. Both BIO chairs fit him very well and the jets were a great fit for him (He has had 5 C-spine surgeries from disc injuries from flying in military helicopters) so he really needed jets that covered high on the neck. In fact, after seeing this spa and sitting in it, he was sold. I made him keep "researching" other tubs but nothing came close for him. He wet tested several tubs too. I liked the "Nautilus" but nope, couldn't talk him out of the Amore.
One thing I found out is the jets are interchangeable. Must be same size, but they can be moved around. Turning the jets way down allowed me to stay somewhat seated in the Bio chairs. I was a little disappointed that I bounced all over that tub but as long as there is a foot jet for me I will be alright.
The one thing I think you guys recommended that helped us in our search besides great companies was to wet test! This is so important.
I was a S2000 owner when I lived on the East coast and we had forums like this for those cars. Met many great people and received a lot of great info. You guys are wonderful :-* Thank You so much for your expertise!
I will let you know *If* I become a new owner next week!
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I thought about calling the local dealer again, but the experience was so much better at the other dealer. Yes, I will pay $200 more for shipping and extra trip fees if I use him for warranty work.( BTW, couldn't I use the local dealer for that?) He is in business to make money after all............right?
Doing warranty work is not a money maker. Most of the time it is done at below the current market value for labor and he makes no money on the parts.
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Update...........
Well, the Amore Bay is not going to fit where we wanted to put it. Although it is not much bigger than the Nautilus, the shape and configuration to put it in the space we want would be hard. The EZ lifter and access would be up against the block wall and we would be climbing in on the bench side. If we turned it we would be looking at the block wall. :( GRRRRR
So, we are going with the Nautilus. I think it will be a great spa. The owner said the jets and guts are basically the same.
Anyone out there own a Nautilus? Can you give me some feedback on it? Does the volcano in the middle work well for your feet? Any info would be appreciated. Thanks!
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???
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Ok, so took the advice tocall the local D1 dealer for pricing on the Nautilus. What a mistake!! First, the sales manager bad mouthed the Nautilus and said the chairman is a better spa (funny that they have a floor model they need to sell) then she started yelling at me (yes I said yelling) when I asked her best price on the Nautilus b/c we found it for x amount at another dealer. THEN she started bad mouthing the other dealer. Saying he is selling under cost and poaching customers! Sorry we went to the other dealer b/c we are trying to be informed consumers. How unprofessional!!!!!! Good grief!! I am now glad we didn't buy from them.
Sounds like you avoided doing business with someone you may have regretted. Fortunately you seemed to have picked the better of those 2 dealers.
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I work for D1 Spas and would really like to know what dealer you has this experience with, and maybe find you another dealer if need be..! You can shoot me a private message if you prefer, or you can put the dealer on blast..! If you would like addition information, feel free to call me at (800) 345-7727 M-F 8am to 4pm PST M-F and I will do whatever I can to assist you..
Thank you,
D1dennis2009
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AZRN - The Nautilus is a great tub, I nearly bought one about two or three years ago but in the end felt that we could solve our tub needs for a little less $ and ended up with a different D1 tub, the Arena. But to answer your question about the volcano, I think it is fantastic.
Of course, the Nautilus also has some smaller jets placed around the hump so jets are available for each person in the corner seats at the same time or they can be reached from the side seats as well. But the best thing is the big typhoon jet in the center of the hump. My Arena doesn't have the smaller jets, just the typhoon and it has been one of the things we most enjoy in our tub. Pretty much all tubs can give hydrotherapy on the back (larger jets, rotaries pretty much always better than small bullets) but few tubs provide an effective way to work the lower body. With the typhoon in the center you can get a strong stream directed on the foot, the calf, then hamstring, and the buttocks. We even turn so that the typhoon can be used on the front of the thigh. My wife and I are pretty active with lots of bicycling, walking and hiking and being able to give the legs a "hot tub massage" has been a blessing. Your typhoon will be nice even if you just use it on the feet as it gives a stronger jet than the smaller ones on the Nautilus dome so you can choose between more gentle or stronger. While the typhoon jet does not have an adjustment at the jet, you can control it with the diverter. We usually just have ours in the middle setting so all jets are active but when we need a real blast we will divert water away from some jets so we get major force at the typhoon.
Sounds like you have found the right tub and the right dealer...
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Oh, one last thought on what the "bad' dealer said about the Chairman vs the Nautilus. For some the Chairman may be a better spa, for others the Nautilus is the better spa. I think for someone to buy the Chairman they have to be a fan of lounges (I am not) and they have to have a perfect fit in the Chairman lounge (not so for my wife or me).
Sometimes it is easy to get a little carried away with the all of the jetting in the tub. I think some variey is important but I think having seats with no jets, like a couple in the Nautius is nice. Sure you can turn jets off or use diverters but we like to have all jets full on and we move to different seats. You may not notice it or simply think of it as step but that cool down seat in the Nautilus, right in front of the control panel, will be a seat that you will come to really appreciate after you have lived with the tub for a while (the chairman doesn't have one). You will find that after having been in the tub for a while you will get quite warm but maybe would like to stay in longer. The cool down seat gets your upper body out of the water so you can cool off - it feels great even on a chilly night and then if you want, you can always go back into a deeper seat.
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AZRN,
Aa a spa dealer i hate to hear of another dealer bashing another dealer dealer, especially when they are dealers selling the same brand thats tough to hear. As a D1 dealer i hate to hear it, But the good news would be that you found the better dealer FOR YOU. There is nothing wrong with the Nautilus, The lounger versiion is the Californian, the Chairman is a step above the Californian . It has a few more features to it. BUt they use the same pumps, controls, heater, water purification system, You will enjoy the Nautilus i sell quite a few of them as well...Give Dennis a call at the factory....He is very helpful...
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ATTENTION PLEASE READ:
First, I want apologize for the long post about to occur.
To refresh, my husband and I started our search looking for a great first hot tub. With the help of this wonderful site and looking at several dealers we settled on D1's Amore Bay. Our local dealer wanted 14,500 out the door. Being diligent consumers, we wanted to be sure we were getting a fair price, so we called around our area and another D1 dealer (90 miles away) quoted us a 2010 floor model Amore Bay for 12k out the door. We were very pleased with the price and questioned 1) This is an Amore Bay right? and 2) It is a 2010 model? The dealer said yes to both questions. We figured the local dealer must be higher on prices (Although, their Amore Bay was in plastic on their storage lot).
Well, unfortunately, the Amore Bay was not going to fit where we wanted to put it. We would be looking at our block wall to have access to the panel. Just couldn't make it work.
So, we decided on the Nautilus. The far away dealer quoted us 8,532 out the door. Again, for a 2010 floor model.
As advised in some earlier posts, I suggested my husband call the local dealer to see if they could match this price. Their reaction is in my earlier post today. They said "He was selling under cost" and no way was that a price they could do. They were furious. They didn't believe us. My husband hung up the phone and we were in total shock!! Thinking "Boy, are we glad we didn't buy from that dealer".
Well, here is the rest of the story............
The local dealer called us back and said "Look, there is just something not right here" Get me the serial number and fax me your quote. They then called the factory and found out that ALL of this other dealer's spas are 2008 floor models!!!!!! He hasn't purchased from D1 since 2008!
I asked 3 different times about year model with this dealer as I turned down a Hot Springs tub because it was a 2009 floor model. I NEVER would have driven 90 miles each way for a 2008. He said it was a 2010 every single time. Then on his quote he faxed us yesterday, he never put a year model so we called again and asked and he assured us it was a 2010! In addition, his price was even lower because he gave us a contractor's tax price - I am told this was illegal.
Here is the SWEET part. The local dealer talked to the factory about all of this and called us back and said D1 wanted to make this right as they felt we were not treated well by this other dealer. D1 is allowing us to pick out a 2011 Nautilus for the SAME price as we were quoted by the other dealer!
I cannot begin to tell you how impressed I am with this company, and I haven't even received my hot tub yet. First, we didn't even complain to the company, the local dealer called and straightened out this whole saga. Second, D1 responded to my post about the ordeal that took place earlier today with the local dealer before we knew what was going on and wanted to make it right. (Thanks Dennis!)
People, customer service is HUGE! I just wanted to find a good spa and ended up going through all of this. I now KNOW I found the right company to stand behind their product. THANK YOU D1 !!!!
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Thank you jetsitter and spa guy for the info...I am very excited to finally get a hot tub and am glad it looks like it is going to be the right one for me :)
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ATTENTION PLEASE READ:
First, I want apologize for the long post about to occur.
To refresh, my husband and I started our search looking for a great first hot tub. With the help of this wonderful site and looking at several dealers we settled on D1's Amore Bay. Our local dealer wanted 14,500 out the door. Being diligent consumers, we wanted to be sure we were getting a fair price, so we called around our area and another D1 dealer (90 miles away) quoted us a 2010 floor model Amore Bay for 12k out the door. We were very pleased with the price and questioned 1) This is an Amore Bay right? and 2) It is a 2010 model? The dealer said yes to both questions. We figured the local dealer must be higher on prices (Although, their Amore Bay was in plastic on their storage lot).
Well, unfortunately, the Amore Bay was not going to fit where we wanted to put it. We would be looking at our block wall to have access to the panel. Just couldn't make it work.
So, we decided on the Nautilus. The far away dealer quoted us 8,532 out the door. Again, for a 2010 floor model.
As advised in some earlier posts, I suggested my husband call the local dealer to see if they could match this price. Their reaction is in my earlier post today. They said "He was selling under cost" and no way was that a price they could do. They were furious. They didn't believe us. My husband hung up the phone and we were in total shock!! Thinking "Boy, are we glad we didn't buy from that dealer".
Well, here is the rest of the story............
The local dealer called us back and said "Look, there is just something not right here" Get me the serial number and fax me your quote. They then called the factory and found out that ALL of this other dealer's spas are 2008 floor models!!!!!! He hasn't purchased from D1 since 2008!
I asked 3 different times about year model with this dealer as I turned down a Hot Springs tub because it was a 2009 floor model. I NEVER would have driven 90 miles each way for a 2008. He said it was a 2010 every single time. Then on his quote he faxed us yesterday, he never put a year model so we called again and asked and he assured us it was a 2010! In addition, his price was even lower because he gave us a contractor's tax price - I am told this was illegal.
Here is the SWEET part. The local dealer talked to the factory about all of this and called us back and said D1 wanted to make this right as they felt we were not treated well by this other dealer. D1 is allowing us to pick out a 2011 Nautilus for the SAME price as we were quoted by the other dealer!
I cannot begin to tell you how impressed I am with this company, and I haven't even received my hot tub yet. First, we didn't even complain to the company, the local dealer called and straightened out this whole saga. Second, D1 responded to my post about the ordeal that took place earlier today with the local dealer before we knew what was going on and wanted to make it right. (Thanks Dennis!)
People, customer service is HUGE! I just wanted to find a good spa and ended up going through all of this. I now KNOW I found the right company to stand behind their product. THANK YOU D1 !!!!
I wonder why they can sell below cost now (as stated in a previous post) but they couldnt before? 8000 some is not below cost on a Nautilis, kudos for D1 for taking care of you with my personal favorite tub of all time.
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ATTENTION PLEASE READ:
First, I want apologize for the long post about to occur.
To refresh, my husband and I started our search looking for a great first hot tub. With the help of this wonderful site and looking at several dealers we settled on D1's Amore Bay. Our local dealer wanted 14,500 out the door. Being diligent consumers, we wanted to be sure we were getting a fair price, so we called around our area and another D1 dealer (90 miles away) quoted us a 2010 floor model Amore Bay for 12k out the door. We were very pleased with the price and questioned 1) This is an Amore Bay right? and 2) It is a 2010 model? The dealer said yes to both questions. We figured the local dealer must be higher on prices (Although, their Amore Bay was in plastic on their storage lot).
Well, unfortunately, the Amore Bay was not going to fit where we wanted to put it. We would be looking at our block wall to have access to the panel. Just couldn't make it work.
So, we decided on the Nautilus. The far away dealer quoted us 8,532 out the door. Again, for a 2010 floor model.
As advised in some earlier posts, I suggested my husband call the local dealer to see if they could match this price. Their reaction is in my earlier post today. They said "He was selling under cost" and no way was that a price they could do. They were furious. They didn't believe us. My husband hung up the phone and we were in total shock!! Thinking "Boy, are we glad we didn't buy from that dealer".
Well, here is the rest of the story............
The local dealer called us back and said "Look, there is just something not right here" Get me the serial number and fax me your quote. They then called the factory and found out that ALL of this other dealer's spas are 2008 floor models!!!!!! He hasn't purchased from D1 since 2008!
I asked 3 different times about year model with this dealer as I turned down a Hot Springs tub because it was a 2009 floor model. I NEVER would have driven 90 miles each way for a 2008. He said it was a 2010 every single time. Then on his quote he faxed us yesterday, he never put a year model so we called again and asked and he assured us it was a 2010! In addition, his price was even lower because he gave us a contractor's tax price - I am told this was illegal.
Here is the SWEET part. The local dealer talked to the factory about all of this and called us back and said D1 wanted to make this right as they felt we were not treated well by this other dealer. D1 is allowing us to pick out a 2011 Nautilus for the SAME price as we were quoted by the other dealer!
I cannot begin to tell you how impressed I am with this company, and I haven't even received my hot tub yet. First, we didn't even complain to the company, the local dealer called and straightened out this whole saga. Second, D1 responded to my post about the ordeal that took place earlier today with the local dealer before we knew what was going on and wanted to make it right. (Thanks Dennis!)
People, customer service is HUGE! I just wanted to find a good spa and ended up going through all of this. I now KNOW I found the right company to stand behind their product. THANK YOU D1 !!!!
This whole story is a bit strange. First you bash the local dealer for yelling at you and bad mouthing the distant dealer. Now you find the distant dealer was unethical, maybe illegal. Then we find D1 has come to the rescue and they are going to help you get a 2011 spa at a 2008 price. Which simply means they are going to sell the spa to the local dealer (who yelled at you) at a discount. You still have to deal with the locals.
D1 may be smelling like a rose. But, to me, the entire episode can of stinks.
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AZRN,
NIce to hear that D1 is stepping up to the plate to help out,,,,