Hot Tub Forum
Original => Hot Tub Forum => Topic started by: hottbpete on August 06, 2009, 02:19:44 pm
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Since I now need a crane to pick up my cover....it's only 2 1/2 years old....I guess I need a new one. The one I have is a Caldea, that came with the tub.
Any suggestions to replacing this waterlogged pig?
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Do you have a lift? If so you may need to buy a factory replacement. The Watkins covers are actually pretty good and your dealer can add your new cover to a spa order to save shipping costs.
But I think you should look into what caused your cover to go. Sometimes they just do. But most of the time you can trace the problem to operator error:
adding chlorine and not leaving the cover open to breathe for fifteen minutes,
using a floating feeder with trichlor tabs,
using a floating feeder with bromine tabs, or
ozone system putting out heavy amounts without the cover being opened regularly.
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Hmmmm
adding spa 56 and then shutting the top as I leave...... will let it go 15 minutes from now on.
What about on line dealers. http://www.spacoverbuydirect.com/
this place has a great site. They explain it well, the price seems reasonable.
Does anyone have any experience with them?
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They're mesh bottom will much more easily allow chemicals in the water to degrade in seal over the foam.
I can't find the specs on the vinyl they use, which leads me to believe it's substandard.
They don't list the gauge of the C-Channel reinforcement they use...again, leads me to believe it's substandard.
5 yeah warranty? Full? Limited? Prorated? They don't have a copy of it on their site...that I can find. Again, leads me to believe it's substandard....oops, found it. "Warranty defects do not include: moisture retention due to natural absorption of condensation". This is also substandard
"made from the best and strongest materials"... I doubt it. Ours are in fact made from the BEST materials, and we have no problems disclosing the exact specifications in plain view.
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Check out Doc's cover's. http://www.rhtubs.com/store/insulate.htm (http://www.rhtubs.com/store/insulate.htm)
They seem to have a good price and a few people have bought one from him and like it.
I do plan on getting one from him when the time comes.
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Check out Doc's cover's. http://www.rhtubs.com/store/insulate.htm (http://www.rhtubs.com/store/insulate.htm)
They seem to have a good price and a few people have bought one from him and like it.
I do plan on getting one from him when the time comes.
Mine is only a year old, but I'm still happy with it, I'm hoping it last longer than the last one I really like the cover butler lifter we bought with it. Its as easy to use as any non-assisted ones I have tried.
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5 yeah warranty? Full? Limited? Prorated? They don't have a copy of it on their site...that I can find. Again, leads me to believe it's substandard....oops, found it. "Warranty defects do not include: moisture retention due to natural absorption of condensation". This is also substandard
I will try to keep this civil, again I have no dog in this race and am just looking for information. On the warranty issue, Doc says that it's substantial. I will tell you that warranty would really be great...if they actually are usable.
I am learning there are a ton of issues with these covers.
All of the warrantys I have read so far have more outs then an insurance plan.
Doc's is no different in the complexities,. I am not saying it's any better or worse....just as complex. It also seems most of them have the customer sending back the unit at their expense. ie Doc's:
"Purchaser is responsible for the return of the insulating cover and all shipping charges, to and from the manufacturer."
These things are heavy and Huge! I would expect it might cost upwards of 70-80 dollars for a consumer to ship it just one way. With that said. These things seem to be $300-$400. I am starting to think it may not be worth trying to use a warranty that will cost me $200+ for packaging and shipping. Are these items better bought at the local shop?
Thanks for the input
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I think any time you deal with an item that isn't store bought you run the risk of "issues". Even store bought things can have issues, I have heard some retailers have restocking fees if they chose to activate them.
Going to your local store (assuming it's your dealer) will give you close to the same cover that you have now. He is either selling the brand that comes from the factory or one from an aftermarket manufacturer.
Warranties probably are handled differently from merchant to merchant as well. If you had good dealings with your dealer - he probably will be OK to deal with warranty issues.
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These things are heavy and Huge! I would expect it might cost upwards of 70-80 dollars for a consumer to ship it just one way. With that said. These things seem to be $300-$400. I am starting to think it may not be worth trying to use a warranty that will cost me $200+ for packaging and shipping. Are these items better bought at the local shop?
The cost to most consumers to ship a cover back, would be WAY more than that. With that said however, the few warranty issues we've had, we've NEVER asked for a cover to be shipped back. Always we've been able to work things out with just pictures and phone calls. Pretty much most reputable companies do the same. I don't think I've ever heard of anyone being told to return their cover to be evaluated for a warranty claim.
Buying at the "local shop" can limit your options. Frequently you're only choice is a cover from the manufacturer of the brand(s) the shop owner carried (and I can tell you from vast experience OEM covers are frequently [not always] some of the poorest quality covers there are), a cover from the closest cover manufacturer to the "local shop" (reduces shipping costs...not necessarily a bad thing [cover quality] at all, but limiting in options), or is a higher price than something comparable (had a dealer near me that got $460 for a cover....they bought their covers from me :-), which we retailed for $319)
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Hey Doc:
If someone has a HotSpring or Caldera (both of which I believe have the metal lift points build in to the covers), can your outfit provide replacement covers that will bolt up to the old lift mechanisms?
Rich
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No problem, you just need to specify you want the Hot Spring brackets. Not an option we offer online though, you'd need to call to place the order (actually, we do have one obscure website, I've been "playing" with for a while, that has it as an option). I think it's a $15 option.
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For what it is worth, I'm comfortable with what Doc said regarding warranty issues. I will add to anyone looking at ordering a cover online, don't be intimidated by the measuring process. I found it easy to walk through with the given instructions and it turned out great.
Years ago I did buy a telescope from the leading US manufacturer of that type and had it mailed to me. Great scope, but their customer service is worse than non-existent. I wouldn't buy from Meade again for that reason.
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I would agree with Doc that most reputable online resellers don't hold your feet to the fire on returning the cover for inspection. Just keep in mind though that you need to make sure you're buying from a reputable outfit. Ever wonder why there are some guys out there offering 10 year warranties when you know the average life of a cover is 4-7 years?
My personal opinion is that you shouldn't let warranty be your most deciding factor because you will probably end up going with an outfit that is overpromising and will not honor what you perceive that warranty to be. Keep in mind that most spa covers are the same given the same spec, so shop based upon spec, price and how you feel about the company. I know one online retailer that never answers the phone... ever. I wouldn't want to buy from that guy.
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[[/quote]
The cost to most consumers to ship a cover back, would be WAY more than that. With that said however, the few warranty issues we've had, we've NEVER asked for a cover to be shipped back. Always we've been able to work things out with just pictures and phone calls. Pretty much most reputable companies do the same. I don't think I've ever heard of anyone being told to return their cover to be evaluated for a warranty claim.
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Doc- my earlier quote for shipping back to the dealer was from your site. I agree that pictures would do the trick, then why the tern and condition in the warranty.
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Where on my website?
While you want to be protected from a defective product, I want to be protected from fraudulent warranty claims.
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Doc-
http://www.rhtubs.com/covers/insulate.htm
then select the warranty hyper link. A pop up appears and the quote I listed earlier is right in the terms and conditions of the warranty.
Please take this the right way. I am also an on-line store. I have been open for over 6 years and like a garden, my site has weeds. There are old T and C's on the site and contradicting terms that my customers or reps find every once in a while.
Just a note- in my industry restocking fees are very common. 15-25 %. We have a return rate of about 2-3%. We always thought that the restock fee kept people from returning stuff.....could be good....short term but mostly it just pissed off the customers. Last July we went to a no hassle return policy. If you bought it from us...within 90 days return it for a full refund, no restocking fees. Our return rate is still at 2-3% We never get any complaints and customers love the policy.
Our biggest fear was that we would end up with tons of returns. It just did not happen and we got the goodwill benefit along the way.
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I was more concerned with the "70-80 dollars for a consumer to ship it just one way", and if those numbers were somewhere on our site. The warranty I know. I've thought about adding something to it to try and explain that we will attempt to take care of any warranty issues by phone and with pictures...but then, if it gets to the point where it's just not possible, someone will insist on it. It's almost always very easy to work with someone over a warrant issue, but every so often...well, it always amazes me the creativity of some attempted warranty fraud.
Like you, I have the weeds too. With hundreds of web pages, it's just not possible to be perfect.
I never take things the wrong way :-)...actually I love suggestions and criticism. It give me the opportunity to see things through someone elses eyes.
We've always taken anything back a customer doesn't want, or like. The only requirement is it has to be "unused" and in brand new re-sellable condition. The only thing we charge a restocking fee for is coverlifts as they ALWAYS have to be completely repackaged.
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Looks like we may have some e-commerce tips to share with each other. Not for this forum I suppose...
what is your email and I will contact you directly.
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Check your PM's (there should be two, as I'm looking for a phone cord :-)
Speaking of warranties...looks like the spa cover business sometimes mirrors the spa business ;D ;
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=250481614999&ru=http%3A%2F%2Fshop.ebay.com%3A80%2F%3F_from%3DR40%26_trksid%3Dm38%26_nkw%3D250481614999%26_fvi%3D1&_rdc=1
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I have gotten a few covers from Doc for my customers, and they were fine. they were very obviously made from the top-notch materials inside and out. They lived out their lives in peace and quiet, not gaining weight and not coming apart at the seams. One of them was the perch for a medium-sized mutt, which any cover-maker will tell you is not good. But we had ordered the extra dense foam, and it lived for over six years. The cover. I don't know how long the dog lived.
I also get them from Ideal. I have had Ideal ask me to box up a cover encasement (the out skin) and ship it back to them on a couple of occasions, but they are not far from my dealership so the cost was not more than ten bucks UPS. They remade the covers in question - or they may have repaired them, but whatever they did the encasement looked like new and the customers were happy with them.
These are two large companies - name brands. I would go with either one.
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I have had Doc's cover for two weeks now. Got the thicker one to try to save a few energy bucks.
I have a Hot Springs Spa and didn't think about the cover lifter brackets at order time. I called them after the delivery and they shipped them out to me no problem! Great service and very friendly. Love the cover!!!