Hot Tub Forum
Original => Hot Tub Forum => Topic started by: Bonibelle on October 23, 2008, 03:07:38 pm
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I stopped in the Hot Springs dealer in Wilmington Delaware yesterday looking for a counter/bar surround for my hot tub. The store was beautiful and they had a huge selections of tubs. The Limelight tubs are really nice..I love all those tiny lights. I walked all over the store looking at everything that they had to offer. I was probably there for 10-15 minutes. There was only one customer in the store talking to a sales person. Three sales people saw me looking but no one said a thing. As I walked out the door, one said goodby ...So what's up with that? No one even asked what I was looking for or if they could help me. I guess they are doing so well they don't need to offer customers help!!! :-/
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Because they are lazy a-- salesman!! No other word for it.
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Because they are lazy a-- salesman!! No other word for it.
Yep, I have to agree with Jim on this one. It sounds like they made all the sales they wanted to that day.
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Yep, I have to agree with Jim on this one. It sounds like they made all the sales they wanted to that day.
Or they looked at Bonnebelle and sized her up as a looky lou.
I'm sure I mentioned it before, but when we first bought our house and we were in our mid 20s we were in a carpet store, A salesman just started talking to us when a 50s something couple well dressed and in their 50s driving a Mercedes walked in. He dropped us so fast. We looked like hell because we had been moving furniture and measuring for our carpet needs. We walked out, and I saw that couple walk out behind us. I went across the street and bought my carpet.
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I had just the opposite problem yesterday...three different groups of shoppers came in one right after the other. While I was working with the first two groups, the other fella got tired of waiting and left despite my trying to placate him. Don't think he'll be on the Be-Back Bus neither. :-/
Most salespeople truly do suckitate.
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I had just the opposite problem yesterday...three different groups of shoppers came in one right after the other. While I was working with the first two groups, the other fella got tired of waiting and left despite my trying to placate him. Don't think he'll be on the Be-Back Bus neither. :-/
Most salespeople truly do suckitate.
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I been in similar situations were we had more customers than people to help them. I do have to admit that it really feels good when someone actually waits 30 - 40 minutes or more and you can still help them out and they leave with a smile :)
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I work in my store alone prolly 90% of the time, one Saturday I had 3 couples show up at pretty much all at the same time, and of course I had just put my lunch in the microwave never fails, anyway I walked all 3 around the spas and did the pitch, I sold 2 out of the 3 that day the 3rd came back later and bought.
I still get the people that come in and I cant help them cause I am with others, I still excuse myself and grab them a brochure to hold them over, most are understanding and return or stay, some just leave pissed most likely never return I am probably better off with out them. I still hate it when it happens though!
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Bill might be right...I did look like I spend my last dime at Kohls.... :-/ (i did)
So even if I wasn't going to buy a tub, it was pretty evident that I was interested in the tub related things that they had on display.
Oh well, I found what I want ...(kind of) on line. I should have just saved my gas!! ;)
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Or they looked at Bonnebelle and sized her up as a looky lou.
:-? We treat "looky lous" the same as anyone else. They still have friends, coworkers, neighbors, family, internet pals...
When I'm on the sales floor and overloaded, I try to do groups (just like I was training a group of construction bums). It usually works very well, it seems like it builds excitement.
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Jim, customers understand when you are too busy to help (or at least I do) It is completely different when 3 (count 'em three) sales people watch you walk around looking for tags or prices on things and just stand there and talk... >:(
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I know when I bought, we welcomed the salesman leaving us to help someone else so we could discuss what we just heard and seen. All he had to do was acknowledge us occasionally.