Hot Tub Forum
Original => Hot Tub Forum => Topic started by: Hillbilly Hot Tub on June 26, 2008, 04:15:20 pm
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We just signed on as a new Caldera service center. They lost their dealer in this neck of the woods so came to us. Wanted us to carry the line, but we are happy with ours so we said we would do the service for them.
We have worked on many older Caldera and Hot Springs that are out of warrenty, but some of the new stuff will be different for us and I may need to call on all your exspertise in here!
First tub we are doing, 1 month old tahitian Utopia with a noisy circ pump....we will see when we get to the spa....
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I bet the circ pump is going out!! ;D
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...We have worked on many older Caldera and Hot Springs that are out of warrenty, but some of the new stuff will be different for us and I may need to call on all your exspertise in here! ...
The factory doens't train, or provide support for you?
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They just came to see us last week. We did not take on the line, but were willing to do service for them. We are tech certified in many tub lines, just Watkins products do have a few things that are a bit different than most. I am sure that if we ask they would be glad to have us go to their next training.
The pump was easy....it is bad! Thumping and surging water is a pretty good indication. Talked to the watkins tech guy, he agreed, they are sending a new, different style pump with the retrofit kit to put in the customers spa. Very simple and great response time. Peggy at watkins was great to deal with for both customer and service center.
I just figured that since we do not carry/sell the product we are out of the loop and sometimes manufacturers may have a known issue with a tub that we would not know about since we do not deal them so the forum could be very helpful. All the watkins dealers on here seem more than happy to help people out.
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In our experience, even though many components are the same, Caldera and Hot Spring repairs are different. Maybe Chas can chime in since he still carries both lines.
They do have great training at the factory.