Hot Tub Forum
Original => Hot Tub Forum => Topic started by: eagle on June 12, 2008, 07:23:26 pm
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I think I'm calling and donating my Hydropool leaking tub this weekend. The only guy that works (using that term very very loosely) simply can't / won't return calls. Now Hydropool is calling him to get him to my house and it isn't working. So..........
If I were to go purchase a new tub what brands should I look for? I know this is an opinion here, but obviously I need one that can have service / warranty work. I have too have a lounger and neck jets - that is the most important. And then there is the cost. I don't want to spend a bunch of money - less than 10k, really more in the 8k area would be better. Anyone?
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I think I'm calling and donating my Hydropool leaking tub this weekend. The only guy that works (using that term very very loosely) simply can't / won't return calls. Now Hydropool is calling him to get him to my house and it isn't working. So..........
If I were to go purchase a new tub what brands should I look for? I know this is an opinion here, but obviously I need one that can have service / warranty work. I have too have a lounger and neck jets - that is the most important. And then there is the cost. I don't want to spend a bunch of money - less than 10k, really more in the 8k area would be better. Anyone?
As you've seen, having a local dealer for support is important. If I had your experience I'd want to stick with someone who has been in the biz for awhile and find a quality made product that has a history of being backed well by the manufacturer. There is no simple answer but I'd start by seeing which of these are local to your area.
http://www.arcticspas.com/index.php/en/custom_content/74/74/
http://www.calderaspas.com/Locator/index.html
http://www.dimensiononespas.com/findadealer.asp
http://www.hotspring.com/index_spas_hot_spring.html
http://www.jacuzzihottubs.com/dealer-locator/
http://www.marquisspas.com/locator.asp
http://retailer.sundancespas.com/Retailers/index.php
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Yea what Spatech said.....
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All of the above are good choices, who is is your area??
I think the reason you are being ignored by the tech is, he basically doesn't want to deal with it, and I would bet he has a lot of other work that pays better and or is easier to deal with. Just a guess. And if you don't want to deal with it on your own, then replacing it with something else may be a smart move.
I Never met a tech that likes a leak.
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How about a thermospas? ;D
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I just priced (in Maryland) a Jacuzzi 365 (no lounge) it I believe they said around 8500 and the Sundance Chelsea was 9600 delivered including tax and a ton of other things!!!! I can honestly say now if I was buying new today I would go with Sundance mainly because of how the dealer/salesman treated me. He was absolutely wonderful and bent over backwards researching my used sale for me. That type of service is so valuable.
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Look at an Artasian if a dealer is around you, they are a good spa too.
I don't know what they're running for but an Island series Grand Bahama in NJ was about $6500 in 2004 ... add another $1200 due to petroleum prices over the 4 years and it's about in range. The Bahama has a neck collar seat and a lounge. I have it's sister, the Grand Cayman and it really is a great tub.
But your case is a good example of why a dealer can be important - I say "can" because some dealers may suck after the sale.
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Knowing the Dallas market fairly well, I can say that the best dealer in the market is SpaExpo in Plano and Coleman Backyards in Ft. Worth and Grapevine. They are the same company. Not really sure why they have two names.
Anyway, they've been around a long, long time. They have their own service department and delivery team. They sell all the chemicals you need. They really take care of their customer.
Their website is: http://www.colemanbackyards.com
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Thanks ya all for the good information. I'm going to be doing some reading tonight.
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How about a thermospas? ;D
He said $8K, not $12K...LOL
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Actually I was thinking about that. My manhattan deluxe 4 years ago was about 10K. They have other models that are cheaper I think. Thermospas also has a trade in program. I wonder what they do with the ones they take in? Maybe they sell used ones as well?
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The Caldera Geneva has everything you are looking for (and more) . I'm not sure of the price though. I've heard anywhere from 8900-10500.
Good luck.
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You can check clearwater spas also...we have had great luck with them. They have many models in the price range you are looking for with the features you want.
www.clearwaterspas.com
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Unbelievable, totally unbelievable, to me at least. I'd decided to trash this hot tub and start with a new one. As I'm getting out of the car at the recommended store (thanks Vanguard) my cell rings. It is the hot tub repair guy LEAVING my back yard!!!!! He says "the pump is cracked in the wet end" not the motor. The reason I'm not seeing the water leak out is because it only happens when the hot tub runs. I don't understand that because its not run for over a month and half and still is loosing water. He just keeps repeating the the "the pump is cracked" phrase. He has contacted Hydropool and they are sending a new pump. He told me to totally drain the tub and then when he installs the pump it should be good as new - if this is the only problem!
I simply can't understand how I can't see water and it still leaks and this is the fix. Does this make sense to those of you who understand this? I didn't go into the store after all. What I'm now thinking is to get this darned thing fixed and try to sell it / trade it as a working tub for something else. Do places do that? Or a nice donation to someone maybe?
Oh decisions decisions!!!!!
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It makes sense, but it doesn't make sense how you managed not to catch it leaking or see any water around there? Give him a shot at it!! If it works great keep it, if it doesn't put it on Craig's list and get rid of for a couple grand or less??
Or go to that dealer see if he's willing to give you a trade on it for a new spa, may surprise you, still probably do better with Craig's list as far as money in goes, but I would go talk to the guy and see what they say, couldn't hurt.
Let me add this as well, I wouldn't just go to one store unless its the only option?? Their are quite a few nice brands mentioned here to look at and some dealers may offer more for your spa than someone else. You may also like one spa over another for whatever reason.
Go spend a day looking,see what you want and don't want. And bring a suit to jump in a few.
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Well Well Well........... The spa repair guy called and had the pump and wanted to install it. Of course I said yes. He work and worked to get the old pump out - it was bolted down with screws that certainly weren't what he called "factory installed." And the pump wasn't under the tub in a "normal" way - kindof shoved under there. When he finally got it out the impeller was bad looking - just looked like it had been leaking. What repair guy thinks is it leaking with great force when the pump ran - but it was under the tub so far back and shoved under there the water didn't have anywhere to go so it went under the tub which is why I didn't see anything. Then....................... he realized the pump they'd sent wasn't the same size, same connections, or wired the same. He made several calls - he knew he could do it he just wanted the company to know the differences. He worked quite hard on this - he told me he was embarrased because usually he can do this in 30 - 45 minutes. It took almost 3 hours and the guy never stopped working. He got it in and started the water to flow to fill her up. Repair guy left for me to fill it up. After it was full I threw the breaker and it worked. This pump is so quiet I can't even hear it running - the other one you'd hear in the house when it would cycle. This is day 2 and the heater is running and we're holding water, so far. I need to replace the jets today and first soak will be tonight under the stars with a big drink in my hand. Thanks for the support here. I'll check back in and report how it hold up.
But........just a thought. Could it be possible that 3 years ago when I thought I purchased a new hot tub it was not new? Or maybe refurbished? Does that happen. The major things that have all gone out on this one failed and when repaired just didn't look like they might have been new equiptment. Maybe that's way the place I purchased it is closed. Oh well, up and running as of this morning.