Hot Tub Forum
Original => Hot Tub Forum => Topic started by: Tailhooker on March 16, 2008, 05:32:36 pm
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How far away can someone safely or realistically go away from there home to purchase a spa? At what cost: increased fees for service visits. There is a Marquis dealer in Houston and that is about 230 miles away from where I am. Is the thought of putting Marquis on my "list" even feasible or should I just say forget it. Experts / Dealers / regular guys and gals your thoughts!
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I would call the dealer and see what they say.
If it was in the NYC area and there were 2 other dealers closer the dealer may say forget it. If it's the only dealer around that sell Marquis then they might sell and service it.
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Here is the real deal. If they have a really great buy on something, than it would be worth it. Just to go and look and maybe find something...I would say no....For service the manufacture is who is backing your spa, Yes the selling dealer should service it but in your case you have no local dealer so the maker would pay a local service tech on your behave. Trip or Travel fees excluded.
Where most makers have issues is an outside dealer low balling someone just make a quick sale and than expecting the local dealer to handles all service issues. Small dealers are generally smaller Mom and Pop type stores and some offer very few display spas and sell on a order basis only with next to nothing show rooms. It is not hard to see that they have very little over head compared to someone who is showing 10, 12 or more spas and are a full retailer. Like so many Internet sellers of varying items who really are nothing more than order takers and as such almost anything they make is all profit.
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Well, I had a customer fly in from Rome Italy a couple months ago to look at a hot tub.............. I'll be leaving for 8 days the end of this month to go help him install it :D
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Here is the real deal. If they have a really great buy on something, than it would be worth it. Just to go and look and maybe find something...I would say no....For service the manufacture is who is backing your spa, Yes the selling dealer should service it but in your case you have no local dealer so the maker would pay a local service tech on your behave. Trip or Travel fees excluded.
Where most makers have issues is an outside dealer low balling someone just make a quick sale and than expecting the local dealer to handles all service issues. Small dealers are generally smaller Mom and Pop type stores and some offer very few display spas and sell on a order basis only with next to nothing show rooms. It is not hard to see that they have very little over head compared to someone who is showing 10, 12 or more spas and are a full retailer. Like so many Internet sellers of varying items who really are nothing more than order takers and as such almost anything they make is all profit.
If a dealer's territory is large area, which I would guess in less populated areas it might be, isn't it possible that they would travel a large distance vs a dealer in a populated area? I can't see someone in California or New York City traveling that distance but I could see that if someone lived in Upstate NY or in Utah ... I always imagine that the less populated the area the less of everything else there is.
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Vinny,
That is correct and a good local dealer would maybe already have arrangements made with a local tech who is located in those far reaching outline areas with the factory's knowledge and blessing I am sure. If you live in the sticks so to speak I am sure driving for certain products is just what you do and understanding the service issues are just part of living where you live.
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Vinny,
That is correct and a good local dealer would maybe already have arrangements made with a local tech who is located in those far reaching outline areas with the factory's knowledge and blessing I am sure. If you live in the sticks so to speak I am sure driving for certain products is just what you do and understanding the service issues are just part of living where you live.
Corpus Christi is a decent sized city, but Houston is the closest Marqius dealer. I am intrigued by the Epic model. Just worried about the distance, I'll see if they service this far. Have HS, D1, Jaccuzzi, ~Sundance, Caldera too.
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If you were going to make a trip for a spa the Epic is the one that's worth it. Corpus Christi is not in the sticks but still might not have all the different dealers that a larger city would. Really If you want to make the drive before doing so find out if the dealer knows or would find your a local tech before your purchase. I am sure as a factory Marquis has spas that are in homes in your area and they probably already have a tech who provides the service. It is an issue that can be worked with just address it before you buy if you find it is the right spa for you.
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How far away can someone safely or realistically go away from there home to purchase a spa? At what cost: increased fees for service visits. There is a Marquis dealer in Houston and that is about 230 miles away from where I am. Is the thought of putting Marquis on my "list" even feasible or should I just say forget it. Experts / Dealers / regular guys and gals your thoughts!
I'm not aware of a Marquis dealer in Houston. Who is the dealer there? I checked their dealer locater and didn't find one on there either. Just curious who has Marquis in Houston.
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I just remembered who carries Marquis in Houston. Weird that Marquis doesn't have them on their locater. I even put in the dealership's zip code and nothing came up.
They are a smaller dealership. Even though they seem to be good people there, I'd be concerned about the drive for service. The drive from Pearland (Houston suburb) to Corpus Christi is not an easy drive. I'd think you'd either be paying a lot on trip charges or be waiting long periods to get service.
Your best bet, and this comes from years and years of working in the Great State, is to either buy in Corpus Christi, San Antonio, or even possibly Victoria.
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If the dealer agrees to sell it to you then that is your answer. I have sold some hot tubs, particularly during home shows, to folks who are two hours away from my store. When I first opened I sold a Maaxim to a customer in Naples, which is a four hour drive.
I look at it as an educated risk, Coleman makes a highly reliable hot tub and in reality I should never have to return to service it. The vast majority of the time I am correct and never see the people again.
Be up front with them regarding where you live and let the dealer decide. When I service a hot tub that is within ten miles of my store that work is done within 24 hours. 260 miles away takes more time to arrange for service, that could be the downside to you.
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loosenup,
That is what I saying address it before you buy so every-one's expectations are the same. Really I think being that far away working with a local tech that Marquis will pay is the way to go. But I would have the dealer set this up for you.
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I look at it as an educated risk, Coleman makes a highly reliable hot tub and in reality I should never have to return to service it. The vast majority of the time I am correct and never see the people again.
This is how my experience has been with my MasterSpas LSX. At the time of my purchase and install (July, 2004), there was only 1 MS dealer in Florida...in the Tampa/St. Pete area...about 250 miles from me. When I asked about possible service calls, the dealer was very upfront and said that he would make arrangements with a local tech to install/repair any parts that he would ship overnight. As it turned out, I've never had a service call and, subsequently, a local spa dealer in Tallahassee added the MS line about a year after my purchase and has been very willing to support me should it be necessary. So, in my case, I took a chance to get what I felt was the best spa for me from a non-local dealer and, so far, it has paid off.
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This is how my experience has been with my MasterSpas LSX. At the time of my purchase and install (July, 2004), there was only 1 MS dealer in Florida...in the Tampa/St. Pete area...about 250 miles from me. When I asked about possible service calls, the dealer was very upfront and said that he would make arrangements with a local tech to install/repair any parts that he would ship overnight. As it turned out, I've never had a service call and, subsequently, a local spa dealer in Tallahassee added the MS line about a year after my purchase and has been very willing to support me should it be necessary. So, in my case, I took a chance to get what I felt was the best spa for me from a non-local dealer and, so far, it has paid off.
I'll at least check it out. Worst that can happen is that they can't service that far, or the costs will be too high. From all that I have heard the Epic is a tempting hot tub.
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I'll at least check it out. Worst that can happen is that they can't service that far, or the costs will be too high. From all that I have heard the Epic is a tempting hot tub.
Good plan. Make sure you wet test and let your impressions from that be the first consideration. If you found the Epic to be for you what the LSX is for me, then I would suggest taking the chance with the remote dealer. No way I would have bought from a remote dealer without wet testing and being favorably impressed with the tub. Good luck!
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How far away can someone safely or realistically go away from there home to purchase a spa? At what cost: increased fees for service visits. There is a Marquis dealer in Houston and that is about 230 miles away from where I am. Is the thought of putting Marquis on my "list" even feasible or should I just say forget it. Experts / Dealers / regular guys and gals your thoughts!
Normally I'd think you were nuts for choosing to go that far but with the right dealer maybe it would work fine. It doesn't hurt to check into it but I'd want in writing what service would cost and under what time frame.
Go for it all: top quality/service/dealer/energy efficiency/wet test/aesthetics and a manufacturer known for backing their product. Marquis is a very good spa maker but I gotta think you have access to other top makers who may be local like Arctic, Artesian, D1, Caldera, Jacuzzi, Hot Spring, Sundance...
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Normally I'd think you were nuts for choosing to go that far but with the right dealer maybe it would work fine. It doesn't hurt to check into it but I'd want in writing what service would cost and under what time frame.
Go for it all: top quality/service/dealer/energy efficiency/wet test/aesthetics and a manufacturer known for backing their product. Marquis is a very good spa maker but I gotta think you have access to other top makers who may be local like Arctic, Artesian, D1, Caldera, Jacuzzi, Hot Spring, Sundance...
I will be checking out all the locals too. A couple of the big dealers in town may not have the most ideal service reputation narrowing my choices a bit.
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I'm not aware of a Marquis dealer in Houston. Who is the dealer there? I checked their dealer locater and didn't find one on there either. Just curious who has Marquis in Houston.
Update there appears to be a new Marquis dealer in San Antonio now only 165 miles away vice the 230+. Going to check this out, they might cover my area.
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Update there appears to be a new Marquis dealer in San Antonio now only 165 miles away vice the 230+. Going to check this out, they might cover my area.
Service from 165 miles away is asking (or promising) a lot. When we talk about 50 or 60 miles I understand because I’d go that far for a quality spa if my surrounding choices were not satisfying but 2½ hours away? I know a lot of dealers that would say no way (ok, maybe a few more would go for the sale in this economy). I could see this more if you were on some outlying Wyoming ranch or some place like that where people drive 50 miles to the big city for groceries but in a metro area to go that far is unusual it doesn't hurt to check it out.
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I know this question is going to be a hard one, but how often does a spa need to be serviced. I asked this of a saleman and he said if maintained correctly then most problems are handled in the first 60 days. After that a spa only needs an occasional pump or seal replacement. So what have people on this site experienced? The reason I ask is that would determine how close a service dealer would need to be.
Scott :-?
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I agree, Scott--
since Hubby wants an Artesian to look at, and ther are only like, 3 dealers in the US ??!!!!??? kinda hard to see and wet test them.
Any Artesian DEALERS on the forum??
Guess not, since I posted a thread about Artesians and where r they--no one that sells'em or represents 'em responded. Only happy customers.
I still don't know just how far is too far...
WWHT
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I know this question is going to be a hard one, but how often does a spa need to be serviced. I asked this of a saleman and he said if maintained correctly then most problems are handled in the first 60 days. After that a spa only needs an occasional pump or seal replacement. So what have people on this site experienced? The reason I ask is that would determine how close a service dealer would need to be.
Scott :-?
Hopefully not very much, I might be out of luck anyway as the dealer 160+ miles away doesn't have a Marquis Epic to test right now.
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Hopefully not very much, I might be out of luck anyway as the dealer 160+ miles away doesn't have a Marquis Epic to test right now.
TH--what other dealers/brands are in your area? Anything comparable?
WWHT
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TH--what other dealers/brands are in your area? Anything comparable?
WWHT
Sundance, jacuzzi, hot spring, D1, Cal Spa. There have been some really good posts that put Marquis Epic as one of the best therapy tubs they tested over the rest of the above (Look at IL Parrothead's wet test journey). Still looking to wet test the above. Fit good dry in the Cameo (favorite so far), have to work a little deal to wet test (not at store site, they don't wet test anymore) won't buy without a wet test! Can only get a J-465 to wet test and Jacuzzi Jim says that this model is not the 400 series to try (470, 480) so is it worth trying and not liking and putting blind faith that I'll like the 480 (new dealer, I found I knew a lot more about the models then they did). There is the D1 Chairman II, good lounger (dry) but confined seating and small foot well might be a problem. I can schedule a wet test for the vanguard and aria I think but dry the lounger felt a little small (I'm 6'3"). Cal spa nice dealer but the brand has had less than stellar reviews on this forum. San Antonio has a Marquis and a Caldera dealer, but as many have suggested that is pretty far for service at over 2 hours away (large trip charge $$) 8-)
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This is how my experience has been with my MasterSpas LSX. At the time of my purchase and install (July, 2004), there was only 1 MS dealer in Florida...in the Tampa/St. Pete area...about 250 miles from me. When I asked about possible service calls, the dealer was very upfront and said that he would make arrangements with a local tech to install/repair any parts that he would ship overnight. As it turned out, I've never had a service call and, subsequently, a local spa dealer in Tallahassee added the MS line about a year after my purchase and has been very willing to support me should it be necessary. So, in my case, I took a chance to get what I felt was the best spa for me from a non-local dealer and, so far, it has paid off.
For me, I don't know it would be worth the risk. We wanted to look at Artesian Piper glen, but it is a 3 hour trip. I called the dealer, who seemed very opinionated, especially when I mentioned Coleman (that dealer carried artesian for 6 mos befor dropping the line d/t business relations)----and I did ask about trip charges for service calls (I didn't even ask about delivery!!) and he told me at LEAST $150. I just can't be that interested. And, I doubt any other local places will be adding Artesian to their line up. Or be so gracious if they did. :-?
WWHT
:)
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Sounds like u r in the same boat as us. My hubby is almost 6'3" and broad shouldered, and Sundance was too narrow and short for him, (we weren't interested in the Maxxus). We want to try a J470--there is a dealer with a local store, but of coarse, the store further out in Morgantown, WV has the tub ready for testing. Another dealer about 45 min away has tubs coming in, and will call when they arrive, and funny thing is, as soon as both places found out I was interested, they were already breathing down my neck to "give me a great deal that Ends Monday"--no go. I will see and wet test first.
I am waiting for the Arctic/Dynasty dealer to get the tubs I want to wet test.
Artesian, IMO, would be out for the lack of dealers, but hubby is hooked on looking.
WHose to say, I know the HS dealers on this site are pushing me to try a Grandee--just doesn't bite me in the arss. :o ;D :P
I unfortunately have spent more time BS'ng about spas today than looking...
or anything else.
Incidentally--the D1 just didn't suit us either, except for the awesome therapy chairs in the AMore. :-? :-? :-/ :-/
WWHT :)
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Normally I'd think you were nuts for choosing to go that far but with the right dealer maybe it would work fine. It doesn't hurt to check into it but I'd want in writing what service would cost and under what time frame.
Go for it all: top quality/service/dealer/energy efficiency/wet test/aesthetics and a manufacturer known for backing their product. Marquis is a very good spa maker but I gotta think you have access to other top makers who may be local like Arctic, Artesian, D1, Caldera, Jacuzzi, Hot Spring, Sundance...
Spatech tuo--You seem to be one of the most neutral posters on this site.
While sitting here, we are looking AGAIN at D1 and wondered what opinions you may have to offer about Lotus Bay. We had seen the Amore, but the only seating we liked were the 2 massage seats.
Do you, or any other spa person out there, know whether LB costs about the same as the AB??
Thanks all 8-)
WWHT
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Spatech tuo--You seem to be one of the most neutral posters on this site.
While sitting here, we are looking AGAIN at D1 and wondered what opinions you may have to offer about Lotus Bay. We had seen the Amore, but the only seating we liked were the 2 massage seats.
Do you, or any other spa person out there, know whether LB costs about the same as the AB??
Thanks all 8-)
WWHT
Those spas you speak of are pretty unique styling wise and D1 is a well thought of spa. Take your time and wet test untill your heart is content. Don't be surprised if you wet test the Lotus Bay and love it but also don't be shocked if you come out thinking its not right for you. Just don't find those things out in your back yard; use the dealer showrooms to discover what fits/feels best.
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[size=16][/size]Well, Spatech!!
We got a call for the D1 dealer (that also sells Master and Down East). They had an AMore wet, and dry Lotus and Sarena. So, we went out. They dry run on the Lotus was a no-go as the very curvy seating meant my husband was banging knees. Prior to this, the Amore was the best seat (the total massage seat) fit wise. They also had a Master LSX wet and it looked nice, except for the lounger. Jumped in that first, I liked the reverse pull neck jets, but otherwise, I had to hold myself back in the seat. THe other seat--some other total massage, was a little deep, though the dealer did state they had too much water in it.
Then, once the dealer had all the loose parts fixedon the Amore, we hopped in that. THe seats were perfect==we didn't float, but the neck blaster headrests left us SOAKED and splashed in our faces, until we turned them way down. But at least we didn't float out. Hubby still doesnt care for the Bench seating, and as we moved around the bench, either it was a thigh blast (cool) 8-) or some other parts in the nether-region getting knocked. :o :o :o
All in all, it doesn't look like either will be a choice. :'(
We happened further down the road trying to get to the SOnic burger joint, and saw the Jacuzzi place, I had already called the dealer earlier, and they were expecting a truck load very soon. We only really wanted to look at the J470, but they had 2 480's on the floor. So, for shitz and giggles, we hopped in the dry==Still not quite the height for Hubby, (headrest, he wants to chill back), and the leg jets were good only if I sat like I was in church :-? ;)
Well, in the meantime, we are waiting for the Arctic Tundra and Dynasties. Unless an Artesian dealer opens up here again, but I am not holding my breath.
Thanks for the opinions, though!!
CHrisi :(