Hot Tub Forum

Original => Hot Tub Forum => Topic started by: East_TX_Spa on July 20, 2007, 04:12:22 pm

Title: By Cracky...It Finally Happened!
Post by: East_TX_Spa on July 20, 2007, 04:12:22 pm
A fellow just came in during our daily rainstorm.  Here's the conversation:

Fellow: "Hi!  We just bought a spa and I need some kind of sealer to put on the shell."

Term: "What kind of spa did you buy?"

Fellow: "I'm not sure...we bought it online.  Keys something."

Term: "Ah, a Keys Backyard."

Fellow: "Yes.  Just had it delivered yesterday.  The owner's manual said I need to put some type of polymer sealant on the shell before I fill it up.  A woman I work with bought a spa from you and said if anyone around here had the stuff, you would."

Term: "Well, I'm sorry.  Our spas don't need a clear coat so we don't carry any.  You might want to try a boat dealership...or better yet, go to this website....rhtubs.com and contact Dr. Spa.  He is a straight shooter and will probably have what you need."

Fellow: "Thanks, I will."

Term: "You're the first person I've met that bought a spa online.  How'd it go?"

Fellow: "Real good.  We buy a lot of our stuff on line.  It's a 6 person spa that has 90 jets in it.  Looks like that one over there (pointing at Sovereign).  It's our first spa."

Term: "I hope you enjoy it.  What company did you order it through?"

Fellow: "Wal-Mart...well...Sam's Club.  They don't have them in the store."

Term: "Yeah.  We sell a spa online through Costco, but nobody's ever heard of them around here.  Call Dr. Spa and see if he can help you.  If you have trouble with your spa, give me a call and I'll try to point you in the right direction for help.  Have a good weekend!"

Fellow: "Thanks!"

Anyways, I feel bad for this guy.  Hopefully his spa will do OK as there are no good service companies around here and we only service our spas.

What's funny is that the manager of the local Sam's Club and the managers of 2 of the local Wal-Marts all own HotSpring Spas............. ;)

Term
Title: Re: By Cracky...It Finally Happened!
Post by: Mez on July 20, 2007, 04:17:54 pm
Before I ran across this fantastic website, I too, have (hate) to admit I was shopping online and on eBay for a spa. I couldnt come across a site (until this one) that gave me the answers I was looking for. I thought a spa is a spa and it holds water and blows it around. Only until I found this site that I educated myself on buying from an established dealer locally. For the main reason...SERVICE!
I had an unfortunate incident with my 5 week old Jacuzzi J-345 last weekend and called the dealer and they were out the nxt day to repair it, nothing majot, it turned out to be a loose tranformer but it was enough to render the tub useless.
Thanks to all for all the valuable info receive upon here.
Title: Re: By Cracky...It Finally Happened!
Post by: Richs100 on July 20, 2007, 04:18:34 pm
Good move that you were nice and friendly with him.  
I'll bet he comes back soon to buy his second tub from you.  :D
Title: Re: By Cracky...It Finally Happened!
Post by: East_TX_Spa on July 20, 2007, 04:29:18 pm
Oh yes, I am nice to everyone.  I realize that not everyone buys their first spa from us, but a whole lotta folks do buy their last spa from us.  He had never been in our store before but I'm sure he'll be back in a few years and we'll be here.

I do take it personally when someone shops here and buys something else.  I realize that I let them down by not making the differences clear enough.  It kinda gnaws at you, especially when you see what's being peddled by some folks in this town. :(

Term
Title: Re: By Cracky...It Finally Happened!
Post by: Brewman on July 20, 2007, 06:39:25 pm
Quote
Oh yes, I am nice to everyone.

Even Shiner Bock hatin', anti-gun, liberal goobs?

Just teasing.


Title: Re: By Cracky...It Finally Happened!
Post by: 104 degrees on July 20, 2007, 06:57:37 pm
Quote

Even Shiner Bock hatin', anti-gun, liberal goobs?

Just teasing.




Terms gooder to everybody ;D ;D
Title: Re: By Cracky...It Finally Happened!
Post by: Steve on July 21, 2007, 12:10:46 am
I know we use to gain a lot of residual spa sales due to our service and built a number of sales by forming that early relationship through service. It certainly made the transition into a new Beachcomber much easier once we had serviced them well a number of times. Why is it you only repair HS spas? Are you kept THAT busy with them ;) or is it just tough finding quality repair techs?

We had a 2 tier service contract and although we weren't willing to give up the lucrative aspect of servicing other makes and models and the revenue that generated, we did however, charge a higher hourly rate for non-Beachomber spas. I couldn't imagine not wanting to generate that revenue unless the two previously mentioned scenarios were a reality.  :-/

Steve
Title: Re: By Cracky...It Finally Happened!
Post by: Richs100 on July 21, 2007, 06:38:33 am
Quote
I know we use to gain a lot of residual spa sales due to our service and built a number of sales by forming that early relationship through service. It certainly made the transition into a new Beachcomber much easier once we had serviced them well a number of times. Why is it you only repair HS spas? Are you kept THAT busy with them ;) or is it just tough finding quality repair techs?

We had a 2 tier service contract and although we weren't willing to give up the lucrative aspect of servicing other makes and models and the revenue that generated, we did however, charge a higher hourly rate for non-Beachomber spas. I couldn't imagine not wanting to generate that revenue unless the two previously mentioned scenarios were a reality.  :-/

Steve

That's a question I have wondered about too, Steve.  Both my local HS Dealers not only will not work on other brands of spas, but will not work on a HS spa unless they were the dealer that sold it.  I can understand a dealer not wanting to repair tubs that are under warranty since their compensation is capped by the warranty deal with the mfg.  But it seems to me that the general repair and maintenence of other brand tubs could benefit a dealer in two ways:  1.  the dealer can charge market prices for non-warranty repairs on other tubs, and 2.  good relationships with other tub owners leads to new sales when the owners go to buy a new tub.  Curious.
Title: Re: By Cracky...It Finally Happened!
Post by: East_TX_Spa on July 21, 2007, 11:29:39 am
Quote
Why is it you only repair HS spas? Are you kept THAT busy with them ;) or is it just tough finding quality repair techs?

We are busy as we have over 7,000 customers covering all of NE Texas and NW Louisiana.  Several thousand square miles, long distances, etc.  Our company policy has always been to take care of OUR customers first...and second....and third.  We have 3 full-time, factory certified, salaried technicians.  One does service full time, one does deliveries full time, the other manages our beautiful, fully stocked warehouse and parts department.  He also refurbishes trade-in spas for resale (Watkins Spas only, everything else goes in the trash dumpster...even a 6-month old Beachcomber if anyone around here sold them).

On top of that, we don't want the liability associated with some of these off-brands.  Once you perform service on one of these spas, you are married to it.  No thank you.  Instead of wasting time and effort trying to deal with some of the ill-managed spa manufacturers out there, we would rather concentrate on keeping our customers happy as that is where our loyalties reside.  Loyalty is very important in this part of the world and it goes both ways.

When someone comes in with an off-brand spa that they can't get parts or service for, I give them Doc's web address.  If they're still not able to find what they're looking for, I offer to take their spa in on trade....$400 off the price of a new HotSpring Spa.  We will also dispose of their defective spa free of charge!  We pick up about 40 new customers a year this way.

Quote
We had a 2 tier service contract and although we weren't willing to give up the lucrative aspect of servicing other makes and models and the revenue that generated, we did however, charge a higher hourly rate for non-Beachomber spas. I couldn't imagine not wanting to generate that revenue unless the two previously mentioned scenarios were a reality.  :-/

Steve

Money isn't everything.  We've been doing business this way for 22 years...it works just fine for us and our customers. :)

Terminator
Title: Re: By Cracky...It Finally Happened!
Post by: Vinny on July 21, 2007, 11:51:55 am
Is it possible that Hot Springs is an off brand spa? After all a lot of people refer to every spa as a Jacuzzi!  ;) ;D

And we blow our noses in a Kleenex and use Windex to clean our windows and Cadillac is the term we use to say something is the best!

Just funnin with you Term! IMO, More people should think the way you do in taking care of the customers!
Title: Re: By Cracky...It Finally Happened!
Post by: East_TX_Spa on July 21, 2007, 11:55:44 am
It do drive me a little crazy sometimes when my customers tell me how much they love their HotSpring jacuzzi! ;D

Term
Title: Re: By Cracky...It Finally Happened!
Post by: 104 degrees on July 21, 2007, 12:05:18 pm
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It do drive me a little crazy sometimes when my customers tell me how much they love their HotSpring jacuzzi! ;D

Term


i'm moving to texas to get a hot jacuzzi spring thing.

104
Title: Re: By Cracky...It Finally Happened!
Post by: East_TX_Spa on July 21, 2007, 01:00:09 pm
The main point of this post that befuddled me was the part about having to put some kind of sealant on the spa's shell.  Is that true?????  That really suckitates.

Term
Title: Re: By Cracky...It Finally Happened!
Post by: 104 degrees on July 21, 2007, 01:12:37 pm
Quote
The main point of this post that befuddled me was the part about having to put some kind of sealant on the spa's shell.  Is that true?????  That really suckitates.

Term



It must make it as godder as what you sell.


Term, I have a Quetion. Does hot springs make Caldera spas?? I'm looking at one from hot springs and caldera, the seem to be the same shell????

john 104 degrees
Title: Re: By Cracky...It Finally Happened!
Post by: Chad on July 21, 2007, 01:13:51 pm
Quote



It must make it as godder as what you sell.


Term, I have a Quetion. Does hot springs make Caldera spas?? I'm looking at one from hot springs and caldera, the seem to be the same shell????

john 104 degrees
Yes, they are both manufactured by Watkins.
Title: Re: By Cracky...It Finally Happened!
Post by: 104 degrees on July 21, 2007, 01:18:04 pm
Quote
Yes, they are both manufactured by Watkins.


Thank you Chad!!


I love the Neck jets in the caldera but i love the hot springs Reputaion.


Is the caldera close in customer satifaction as HS?? is the full foam like HS??


Thank you again 104 degrees. John
Title: Re: By Cracky...It Finally Happened!
Post by: Steve on July 21, 2007, 01:31:46 pm
Quote

We are busy as we have over 7,000 customers covering all of NE Texas and NW Louisiana.  Several thousand square miles, long distances, etc.  Our company policy has always been to take care of OUR customers first...and second....and third.  We have 3 full-time, factory certified, salaried technicians.  One does service full time, one does deliveries full time, the other manages our beautiful, fully stocked warehouse and parts department.  He also refurbishes trade-in spas for resale (Watkins Spas only, everything else goes in the trash dumpster...even a 6-month old Beachcomber if anyone around here sold them).

On top of that, we don't want the liability associated with some of these off-brands.  Once you perform service on one of these spas, you are married to it.  No thank you.  Instead of wasting time and effort trying to deal with some of the ill-managed spa manufacturers out there, we would rather concentrate on keeping our customers happy as that is where our loyalties reside.  Loyalty is very important in this part of the world and it goes both ways.

When someone comes in with an off-brand spa that they can't get parts or service for, I give them Doc's web address.  If they're still not able to find what they're looking for, I offer to take their spa in on trade....$400 off the price of a new HotSpring Spa.  We will also dispose of their defective spa free of charge!  We pick up about 40 new customers a year this way.


Money isn't everything.  We've been doing business this way for 22 years...it works just fine for us and our customers. :)

Terminator

Just so I'm clear and understand you right Chris, are you referring more towards service contracts with alternate spas that are still in warranty in all of this? I'm certainly not. I'm speaking more from servicing spas of customers that require service work not in warranty. We too had over 7000 customers in our database but also serviced other brands as well as commercial pools and spas in all of northern and central Alberta.

I would hate to send these people away and although money isn't everything,  ::) it's why you work for a living and the reason the word "profit" exsists for business owners. Ask the owner of the store why he went into business and if the first answer isn't to make money, he just lied to you!  ;D

I'm not trying to change the way you do business but rather understand why a company would choose to miss out on the profits accosicated with service? Obviously, it sounds like you're plenty busy with HotSpring repairs and can't take on anymore without loosing the quality of your service to your exsiting customers. Makes sense if that's the case.

Steve
Title: Re: By Cracky...It Finally Happened!
Post by: Chad on July 21, 2007, 01:38:53 pm
Quote


Thank you Chad!!


I love the Neck jets in the caldera but i love the hot springs Reputaion.


Is the caldera close in customer satifaction as HS?? is the full foam like HS??


Thank you again 104 degrees. John
I think Term, Chas, or Dan would be much more qualified to answer this question than I, Sorry.
Title: Re: By Cracky...It Finally Happened!
Post by: 104 degrees on July 21, 2007, 01:45:41 pm
Quote
I think Term, Chas, or Dan would be much more qualified to answer this question than I, Sorry.


I read it to fast. i thought you where chas. I'm sorry.

104 :)
Title: Re: By Cracky...It Finally Happened!
Post by: hottubdan on July 21, 2007, 02:16:43 pm
Quote



It must make it as godder as what you sell.


Term, I have a Quetion. Does hot springs make Caldera spas?? I'm looking at one from hot springs and caldera, the seem to be the same shell????

john 104 degrees

To clarify.

[glow]NO[/glow] Hot Spring does not make Caldera.  They are both owned by Watkins.  They are made in different factories with different processes.  The shell colors may be the same, and the surface is the same, but the Caldera is fiberglass backed (like most spas) and Hot Spring is backed with ABS.

They are simply not the same.  Are Cadillac and Chevy the same?  They are both owned by GM.
Title: Re: By Cracky...It Finally Happened!
Post by: 104 degrees on July 21, 2007, 02:24:17 pm
Quote

To clarify.

[glow]NO[/glow] Hot Spring does not make Caldera.  They are both owned by Watkins.  They are made in different factories with different processes.  The shell colors may be the same, and the surface is the same, but the Caldera is fiberglass backed (like most spas) and Hot Spring is backed with ABS.

They are simply not the same.  Are Cadillac and Chevy the same?  They are both owned by GM.


Are you saying that caldera is the lower end of the watkins line??


John 104 degrees
Title: Re: By Cracky...It Finally Happened!
Post by: hottubdan on July 21, 2007, 02:33:13 pm
Quote


Are you saying that caldera is the lower end of the watkins line??


John 104 degrees

I am saying they are different.  But when claims are made that they are the same or Caldera is made by Hot Spring, that is false.

Hot Spring is Watkins' flagship line.  Caldera is another line more similar to Sundance.
Title: Re: By Cracky...It Finally Happened!
Post by: 104 degrees on July 21, 2007, 02:51:20 pm
Quote

I am saying they are different.  But when claims are made that they are the same or Caldera is made by Hot Spring, that is false.

Hot Spring is Watkins' flagship line.  Caldera is another line more similar to Sundance.



Will hot springs ever have the "neck jets" like Caldera???


104 degrees


Title: Re: By Cracky...It Finally Happened!
Post by: East_TX_Spa on July 21, 2007, 03:11:52 pm
Quote

Just so I'm clear and understand you right Chris, are you referring more towards service contracts with alternate spas that are still in warranty in all of this? I'm certainly not. I'm speaking more from servicing spas of customers that require service work not in warranty.

I'm saying we do not service ANY brand of spa except the following: HotSpring, Tiger River, Solana, HotSpot...and the 2 Caldera Spas we sold back in 2001.  If someone sells a person a spa, they should service it.  If they won't, I'm sorry, the person should've considered that when they were shopping.  Not my responsibility...my customers are.

Quote
I would hate to send these people away and although money isn't everything,  ::) it's why you work for a living and the reason the word "profit" exsists for business owners. Ask the owner of the store why he went into business and if the first answer isn't to make money, he just lied to you!  ;D

The owner of our company is independently wealthy...if we make money selling spas, hey, that's great.  If we don't make money one year...oh well, we'll do better next year.  I have great job security, I get paid very well for what I do, all of our employees do, and our paychecks never bounce.  I'm sure there's no other spa company like ours, at least that I've ever heard of.  We do sell a lot of spas, though, and we make a nice living.  You'll never hear me complain about my job!

Quote
I'm not trying to change the way you do business

Good, you'd be wasting your breath.  It's not my business anyway, and my boss is obviously pretty successful, I would imagine moreso than any of the other spa dealers I know of.

Quote
but rather understand why a company would choose to miss out on the profits accosicated with service?

Not having the aggravation, not wanting our good name associated with garbage spas, not wanting to shortchange our very valuable customers, not wanting to deal with trying to get parts from crappy spa manufacturers, etc, etc.

Quote
Obviously, it sounds like you're plenty busy with HotSpring repairs and can't take on anymore without loosing the quality of your service to your exsiting customers. Makes sense if that's the case.

Steve

Our service department is profitable.  Our goal is to have our service department cover all of our overhead (we know a few spa dealers that do this).  Once we get there, everything else is gravy.

Outside of replacing the auxilliary control panels that we've had problems with the last year and a half, cleaning filters, replacing circ pumps from time to time, and taking people new covers, moving their spas to new homes...we don't have that many repairs.  We certainly have fewer major repairs than most, if not all spas (leaks, cracks, pumps).  I read all these horror stories on line about pumps going out all the time and spas cracking and it makes me really glad we sell what we sell! :)

Terminator
Title: Re: By Cracky...It Finally Happened!
Post by: East_TX_Spa on July 21, 2007, 03:17:13 pm
Quote
It must make it as godder as what you sell.


Term, I have a Quetion. Does hot springs make Caldera spas?? I'm looking at one from hot springs and caldera, the seem to be the same shell????

john 104 degrees

I'm sorry, got busy there for awhile!

Yes, Watkins bought out Caldera around 2000, I believe.  We carried Caldera 1 year, sold 2 or 3, and decided to just stick with who brung us.  It's my understanding that Caldera is doing great and the spas are really gaining in popularity.  We may even end up selling them again at some point.  Not sure about the shell, Chas would know as he sells both. :)

Never mind, saw where hottubdan answered the question.

Dan, how's the World's Greatest Spa Salesman doing with you guys? :D

Term
Title: Re: By Cracky...It Finally Happened!
Post by: 104 degrees on July 21, 2007, 03:28:18 pm
Quote

I'm sorry, got busy there for awhile!

Yes, Watkins bought out Caldera around 2000, I believe.  We carried Caldera 1 year, sold 2 or 3, and decided to just stick with who brung us.  It's my understanding that Caldera is doing great and the spas are really gaining in popularity.  We may even end up selling them again at some point.  Not sure about the shell, Chas would know as he sells both. :)

Never mind, saw where hottubdan answered the question.

Dan, how's the World's Greatest Spa Salesman doing with you guys? :D

Term



Thanks terminator.


When will hot springs have the neck jets like Caldera??? this is the one thing i need.


104 degrees
Title: Re: By Cracky...It Finally Happened!
Post by: tony on July 21, 2007, 03:33:41 pm
If you need the neck jets, the go for the Caldera.  I don't think you would be disappointed.
Title: Re: By Cracky...It Finally Happened!
Post by: East_TX_Spa on July 21, 2007, 03:34:25 pm
Quote
When will hot springs have the neck jets like Caldera??? this is the one thing i need.

104 degrees

I have no idea, but I will send a transmission to the Mothership requesting that the Supreme Leader consider doing so for your sake. :)

Term
Title: Re: By Cracky...It Finally Happened!
Post by: 104 degrees on July 21, 2007, 03:42:41 pm
Quote

I have no idea, but I will send a transmission to the Mothership requesting that the Supreme Leader consider doing so for your sake. :)

Term


Thanks term :) I'll send you an ice cream :)


104 degrees

Oh BTW i'm looking to set up a dealership here and in Florida. it would be nice to have a Hot springs with neck jets .

thanks again :)
Title: Re: By Cracky...It Finally Happened!
Post by: Steve on July 21, 2007, 04:16:36 pm
Quote

I'm saying we do not service ANY brand of spa except the following: HotSpring, Tiger River, Solana, HotSpot...and the 2 Caldera Spas we sold back in 2001.

I kinda figured that out...


 
Quote
If someone sells a person a spa, they should service it.  If they won't, I'm sorry, the person should've considered that when they were shopping.  Not my responsibility...my customers are.

What if my dealer went out of business? How was I to know? What if I don't like the service and didn’t realize that prior to the purchase? What if I want to explore alternate spa dealers and their service for my future spa purchase? I guess I can eliminate your store…


Quote
The owner of our company is independently wealthy...if we make money selling spas, hey, that's great.  If we don't make money one year...oh well, we'll do better next year.

and I'm guessing he didn't become this way by being flippant about revenue either...

Quote
I have great job security, I get paid very well for what I do, all of our employees do, and our paychecks never bounce.  I'm sure there's no other spa company like ours, at least that I've ever heard of.  We do sell a lot of spas, though, and we make a nice living.  You'll never hear me complain about my job!

Most successful spa companies pay well so I don't think anyone here is shocked. It's part of HOW they became successful. You have no clue if there is another spa company like yours (or even better) as you have limited exposure to only one brand so lets not go there. I can tell you that I would think there are many but hey... I’d be wasting my breath.

I thought we were the best too so I don't blame you...  ::) I blame the Kool-Aide.


Quote
Good, you'd be wasting your breath.  It's not my business anyway, and my boss is obviously pretty successful, I would imagine moreso than any of the other spa dealers I know of.

Nice attitude and I wish I knew everything and never had to consider change for the better! Did all those people you learned from waste their breath too or are you just saturated with knowledge and wisdom now? Awaiting hilarious response...

Quote
Not having the aggravation, not wanting our good name associated with garbage spas, not wanting to shortchange our very valuable customers, not wanting to deal with trying to get parts from crappy spa manufacturers, etc, etc.

Associated with your company’s good name? Gimme a break! You service them...that's all. Just like the auto service center ‘round the corner repairs most makes of cars. Heck, this could even be a chance to gain some knowledge on other spas too! This may be hard to digest but not ALL spas other than HS are garbage Chris. Knowledge is power and expanding that knowledge can never hurt.

Quote
We certainly have fewer major repairs than most, if not all spas (leaks, cracks, pumps).  I read all these horror stories on line about pumps going out all the time and spas cracking and it makes me really glad we sell what we sell! :)

Talking out the side of yer a$$ again I see. One day you'll be able to back up these
ridiculous claims I'm sure... ::)

Steve


Title: Re: By Cracky...It Finally Happened!
Post by: East_TX_Spa on July 21, 2007, 04:39:55 pm
Why Steve, you sound downright testy today! :-?

Our business is good, thank you for your concern, we're not interested in your hair care products or attitude (especially me! ;D ;)), enjoy your health care, good luck in all your future endeavors, and hope your hockey team does well this year! :)

Term
Title: Re: By Cracky...It Finally Happened!
Post by: 104 degrees on July 21, 2007, 04:45:28 pm
Quote
Why Steve, you sound downright testy today! :-?

Our business is good, thank you for your concern, we're not interested in your hair care products or attitude (especially me! ;D ;)), enjoy your health care, good luck in all your future endeavors, and hope your hockey team does well this year! :)

Term


It sounds like the big boys are getting there butt's rammed. I guess thats gooder ;D


Back to the mother ship :-X
Title: Re: By Cracky...It Finally Happened!
Post by: East_TX_Spa on July 21, 2007, 04:54:51 pm
I don't know how you feel about it, but there ain't nothin' good about butt-rammin' in my book! :-?

I'm sure my replies on this thread may come across as somewhat self-assured (intentionally so in response to Steve's smarminess in his first post), but in all reality, we do take very good care of our customers.  We're happy, they're happy, it doesn't really matter what anyone else thinks about it.  I hope all of ya'll are happy with your dealers and that they take good care of you.

Beyond that, I don't really understand why anyone would care how we do business, but it seems like it aggravates Steve.  Well.....I'm sorry it upsets you. :(

Term
Title: Re: By Cracky...It Finally Happened!
Post by: 104 degrees on July 21, 2007, 05:17:32 pm
Quote
I don't know how you feel about it, but there ain't nothin' good about butt-rammin' in my book! :-?

I'm sure my replies on this thread may come across as somewhat self-assured (intentionally so in response to Steve's smarminess in his first post), but in all reality, we do take very good care of our customers.  We're happy, they're happy, it doesn't really matter what anyone else thinks about it.  I hope all of ya'll are happy with your dealers and that they take good care of you.

Beyond that, I don't really understand why anyone would care how we do business, but it seems like it aggravates Steve.  Well.....I'm sorry it upsets you. :(

Term


I think your the best dealer on this forum. i just think this crap with jim the jim has gotten the best of you and others.


Take that to the mother ship :-X
Title: Re: By Cracky...It Finally Happened!
Post by: Steve on July 21, 2007, 05:20:03 pm
Quote
Why Steve, you sound downright testy today! :-?

Our business is good, thank you for your concern, we're not interested in your hair care products or attitude (especially me! ;D ;)), enjoy your health care, good luck in all your future endeavors, and hope your hockey team does well this year! :)

Term

Yeh and our hockey team SUCKS thank you very much.  :-[

Oh...and for the record.... my hair is nicer than yours and I don't know of ANYONE in the ENTIRE WORLD who has better produts than ME! MUHAHA...  :P Then again...my knowledge is only limited to this one distributor... Ah well....  ;) It sounds good when I say it and I don't need to back it with fact 'er nutin cause that's what the boys (ummmm, Girls) at head office told me and they would NEVER lie to me for the sake of a sale.  ;D

Cheers buddy and have a great summer!  8-)

Steve
Title: Re: By Cracky...It Finally Happened!
Post by: 104 degrees on July 21, 2007, 05:23:17 pm
Quote

Yeh and our hockey team SUCKS thank you very much.  :-[

Oh...and for the record.... my hair is nicer than yours and I don't know of ANYONE in the ENTIRE WORLD who has better produts than ME! MUHAHA...  :P Then again...my knowledge is only limited to this one distributor... Ah well....  ;) It sounds good when I say it and I don't need to back it with fact 'er nutin cause that's what the boys (ummmm, Girls) at head office told me and they would NEVER lie to me for the sake of a sale.  ;D

Cheers buddy and have a great summer!  8-)

Steve


Steve just kikkin gooder buttin agaiiiiinnnnn ;D
Title: Re: By Cracky...It Finally Happened!
Post by: East_TX_Spa on July 21, 2007, 05:40:16 pm
I'm just here to have fun with you folks, talk a little about hot tubs, promote honesty and integrity in the industry, and that's about it.  No hidden agenda, not trying to sell anybody here a tub, not trying to upset anyone....just bullcorn with ya'll from time to time.  Even with Jim.  That's it. :)

Term
Title: Re: By Cracky...It Finally Happened!
Post by: 104 degrees on July 21, 2007, 05:41:42 pm
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I'm just here to have fun with you folks, talk a little about hot tubs, promote honesty and integrity in the industry, and that's about it.  No hidden agenda, not trying to sell anybody here a tub, not trying to upset anyone....just bullcorn with ya'll from time to time.  Even with Jim.  That's it. :)

Term



sounds like your on the defencin :P
Title: Re: By Cracky...It Finally Happened!
Post by: East_TX_Spa on July 21, 2007, 05:47:36 pm
Nope, statement of fact.  I enjoy this forum, I do learn a lot (something new nearly everyday), I like just about everybody (in a virtual fashion), but I can't seem to find out why a person has to put a sealant on their spa shell and you can't seem to find out when (or if) HotSpring will ever put Caldera neck jets in their spa.  It's flustrating.

Term
Title: Re: By Cracky...It Finally Happened!
Post by: 104 degrees on July 21, 2007, 05:51:38 pm
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Nope, statement of fact.  I enjoy this forum, I do learn a lot (something new nearly everyday), I like just about everybody (in a virtual fashion), but I can't seem to find out why a person has to put a sealant on their spa shell and you can't seem to find out when (or if) HotSpring will ever put Caldera neck jets in their spa.  It's flustrating.

Term


So there is a "want" for what i need in the hot springs line?????


Kinda like "combat fighting" with a gorillllllaaaaaa. Ah :-X
Title: Re: By Cracky...It Finally Happened!
Post by: East_TX_Spa on July 21, 2007, 06:25:42 pm
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I think your the best dealer on this forum.

You're too kind...but I'd say the best dealers on this forum are Chas and Mendo...Chas because he helps out so many people with no thought of reward and Mendo because he is always fair, modest, and tries very hard to remain as neutral as possible.

Good Ol' JMcD used to be pretty good, but he seemed to grow exasperated and weary.  Folks do get weary, sometimes dreary, but he was mostly weary, I fear.

Stuart does a good job, he has a lot of experience.  Then he went and hired that no good Croc hoarder and that dropped him a nad or two.

Good Ol' Term
Title: Re: By Cracky...It Finally Happened!
Post by: Mendocino101 on July 21, 2007, 06:40:18 pm
Term,

Thanks for the kind words. I truly appreciate them.
Title: Re: By Cracky...It Finally Happened!
Post by: 104 degrees on July 21, 2007, 06:59:49 pm
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You're too kind...but I'd say the best dealers on this forum are Chas and Mendo...Chas because he helps out so many people with no thought of reward and Mendo because he is always fair, modest, and tries very hard to remain as neutral as possible.

Good Ol' JMcD used to be pretty good, but he seemed to grow exasperated and weary.  Folks do get weary, sometimes dreary, but he was mostly weary, I fear.

Stuart does a good job, he has a lot of experience.  Then he went and hired that no good Croc hoarder and that dropped him a nad or two.

Good Ol' Term



I love your "undercover brother" thread. it made me want to sell hot spring or any other great brand of spa.

Term! dont get yourself involed with the "jim" crap. you are way better then that and your customers and i know this.

Keep up the great sevice and keep being yourself "it works"

John 104 degrees
Title: Re: By Cracky...It Finally Happened!
Post by: Steve on July 22, 2007, 02:47:17 am
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You're too kind...but I'd say the best dealers on this forum are Chas and Mendo...Chas because he helps out so many people with no thought of reward and Mendo because he is always fair, modest, and tries very hard to remain as neutral as possible.

Good Ol' JMcD used to be pretty good, but he seemed to grow exasperated and weary.  Folks do get weary, sometimes dreary, but he was mostly weary, I fear.

Stuart does a good job, he has a lot of experience.  Then he went and hired that no good Croc hoarder and that dropped him a nad or two.

Good Ol' Term

I strongly agree and would ad yourself to that list also. I say we old geezers form our own company and kick royal but out there! Jim and Snady could deliver our spas for us!  ;D
Title: Re: By Cracky...It Finally Happened!
Post by: Chas on July 22, 2007, 11:48:55 pm
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You're too kind...but I'd say the best dealers on this forum are Chas and Mendo...Chas because he helps out so many people with no thought of reward and Mendo because he is always fair, modest, and tries very hard to remain as neutral as possible.

Why, thank you Chris.

HotSpring spas do have neck jets. They just don't put them above the water. They are near the waterline, and jet parallel to the water's surface for less noise and splashiness. Some folks like 'em, other want them higher. There's a place in this world for all types of neck-jet lovers, I always say.

 8-)
Title: Re: By Cracky...It Finally Happened!
Post by: 104 degrees on July 23, 2007, 05:50:27 am
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Why, thank you Chris.

HotSpring spas do have neck jets. They just don't put them above the water. They are near the waterline, and jet parallel to the water's surface for less noise and splashiness. Some folks like 'em, other want them higher. There's a place in this world for all types of neck-jet lovers, I always say.

 8-)


They both "hot springs & Caldera" have a great company behind them.

I'm going to look into selling spas. its imprtaint to me to sell something you belive in(spas). Like you and the term do.

Again term! you treat your customers like you want to get treated :).

104 degrees