Hot Tub Forum
Original => Hot Tub Forum => Topic started by: beth12345 on June 19, 2007, 09:28:32 am
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Ok, I ordered a Spa, which i am very excited about. Salesman told me 4-6 weeks. We are on 6 weeks. Repeated calls to store. They tell me it is a special order and will take 6-8 weeks. Nothing added to spa, ordered it as it was, so i do not understand the "special order" bit. What are my rights? The store says it hasn't received word from the manufacturer that it is made yet. I can't afford to lose my deposit. Help!Contract says 6-8 weeks after 50% deposit, which wasn't asked for yet. ( I was told initial deposit, then I would be contacted for deposit #2, with remainder paid when delivered)
Thanks,
beth
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What do you have in writing?- regardless of what you were told, what's written will count. Unless you have a guaranteed delivery or something like that (doubtful), the timeframe you were quoted is just an estimate.
Your contract to purchase is what's enforceable.
What are your choices?
Wait for the spa to arrive. Ask the dealer to contact the factory and get a revised ETA. Keep following up with the dealer. Find out why the delay. It may very well be beyond the dealers control, but they should at least be able to contact the mfg. and as about your specific spa.
Cancel the order and possibly loose your deposit, and start all over again.
What brand of spa is this? There may be some "connected" individuals who can help you if your dealer isn't.
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It is a Jupiter by Hawkeye. I am on the east Coast. unfortunately, I found this forum after ordering, but did find a website with questions to ask, etc, so I didn't go in completely blind, but I wished i had waited and did more research.
Thanks for your help.
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"taking TOO LONG to come!"
I blame the little blue pills or too much burbon.
/ducks and runs.