Hot Tub Forum
Original => Hot Tub Forum => Topic started by: Mez on June 02, 2007, 05:29:05 pm
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Here it is 7 weeks after we ordered a Jacuzzi J-345 and we still have no tub, no word on an arrival date either :(
Was told when we ordered it would take 4-6 weeks due to the fact they were getting enough orders to ship from California to Ohio by train, saving on frieght and giving me a better price. I called to the day of 6 weeks, left a meassage and didnt get a return call. Drove there the next day and spoke to the rep I ordered from that when everything came down to it said he wasnt sure what the delay is...give me a day or two and I will call you...its been 5 days now and still not so much as a call. Then he says they had ordered 26 tubs, will do 2 installs a day...so I figure depending on where I fall, it could be an additional 2 weeks before I get it once it hits town.
Am I being unreasonable in asking for a simple explanation on the delay? I am a buyer for my company and I know all too well, sometimes things dont go as planned but I can usually pick up a phone and have an answer as to why very quickly. I liked this dealer when I placed the order over all the others I visited and I dont want to become an A hole and jeapordize the relationship but I have to admit I am not all that thrilled up to this point.
How long did all of you wait after ordering before you received your tub? I have been ready for 5 weeks now, pad installed, electrician on hold and I figured I would have been in hot water by now...just voicing my frustration on here.
The dealer has a great (no incidents in 36 months) with the BBB. THe sales agreement states all down payments non refundable. I can understand that, I wouldnt want to be a daeler, order a custom tub and a week or two later someone cancels due to buyers remorse. I am very laid back but even I get to apoint where enough is enough. I had narrowed my search down to 2 tubs and the other dealer had tubs in stock. Any advice?
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At this point you should be all over them,we have ran across this before but not very often mostly during fair season, the longest we have ever waited for a spa from Jacuzzi is 4 weeks from day of order to our door step. But then we our on the same side of the country,still your not that far away.
The very least ask them to bring you a loaner till yours comes in! We would at that point.
They should have a J-345 instock if not tell them to bring something else or drop the price some for time served.
Always be nice but let them know how you feel and that when its in you want to be first or second on delivery. I bet your not the only one thats waiting for there spa from that store.
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Spas shipped by train - I've been wondering about that very issue...
I'd keep following up in person. I've been waiting for several months for my tub (a used one that's undergoing refurbishing). My phone calls end up being forgotten, but my visits seem to instigate faster responses.
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Mez:
I suggest that you, the wife and your six kids (borrowed, if necessary) show up at the dealer every day from now on out with your speedos, picnic cooler and pool toys to use one of the demo tubs for a few hours each day. I wouldn't be a bit surprised to hear that your tub has been located and will be delivered pronto.
Seriously, that really sucks. Your dealer sure knows how to start off on the wrong foot.
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Damn, that does bite. I just ordered a tub a couple weekends ago. I was told it would be in the week of June 18th, which was four weeks. This was a Sundance model. I'm hoping there's no delay because I've been busting my butt getting our deck and patio done by that time. Good luck. Hope your tub is delivered soon.
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Thanks for the replies everyone...I just needed to vent a little. I had thought about going up there every night and doing a prolonged wet test myself :)
My wife was counting the days, 4 weeks seemed like a long time when you are staring at the catalog every night. We ordered it in graphite with the dark roasted chestnut cabinet. I restained my deck to match, then the fence, then my 6 yr olds Jungle Jim and then our garden shed. I had thought about going up there and asking them for one out of stock but the only chesnut cabinet in the store looked to be a J-470 with a platinum shell. I could live with that one for the same price :)
I was thinking the time was more like you quoted Jacuzzi Jim, 4 weeks...I busted my butt getting the pad poured (did it all by myself evenings after work in the dark with floodlights on) to ensure I would be ready in time. My electrician has called a couple times trying to schedule time on the day of delivery. Its not that I am looking for something for nothing, price break, free chems for a year, etc...I just want the tub. My wife has been wanting one for years and I finally broke down and agreed, she was on Cloud 9 for awhile anyway.
Like I said, I dont want to be a jerk about it as I picked the Jacuzzi because of the brand and we liked it alot and also felt good about the dealer. They have been in business many years and I want to have a good relationship with them. I have to admit I am concerned now about my choice after calling and stopping by and not getting a return call. I am wondering if they "waited" for enough sales to warrant a rail car shipment and put my tub on hold in the process.
I will probably go back up there Monday and if I get no resolve I am going to contact the owner at a different location. Thanks again all. I will post pictures when(ever) I get it :)
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Always be nice but let them know how you feel and that when its in you want to be first or second on delivery. I bet your not the only one thats waiting for there spa from that store.
I agree with the always be nice Jim and I did tell them to bump me to the front of the delivery line. They have 3 stores in different locations, all within a 50 mile radius. The shipment goes to one location (not the one I purchased from) and are scheduled out from there. I told the guy its a simple delivery, if its dry they can even pull their truck right up to the drop point and could be in and out in short order. He said he would see what he could do but then he is also the one that told me he would call me 5 days ago :)
I guess I will just have to play the waiting game now. I am sure you are correct about others waiting. Hell, I would have paid freight by truck had I known it would be this long. I got the tub for $6495 with all the usual stuff included, $6900 even to the penny with sales tax.
I did look at the J-470 while there, although out of my price range (so was the 345 for that matter :) ). I absolutely fell in love with those RX jets or whatever they call them. Do you know if I could swap some of those into a 345?
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That's too bad Mez. :(
FWIW, I live in the STL and purchased a 345 from a dealer right after a home show to get a better price on shipping or so I was told. They were shipped by train and I was told 3-4 weeks. It was at my house in just over 3. Those were the longest 3 weeks of my life, so I could only imagine how you feel after 7. >:(
I hope it gets there soon.
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That's too bad Mez. :(
FWIW, I live in the STL and purchased a 345 from a dealer right after a home show to get a better price on shipping or so I was told. They were shipped by train and I was told 3-4 weeks. It was at my house in just over 3. Those were the longest 3 weeks of my life, so I could only imagine how you feel after 7. >:(
I hope it gets there soon.
Thanks Chad, yes, it has been a VERY Looooooong 7 weeks :)
I am usually the the type that once I make up my mind to get something, I get it that day. Doesnt matter what it is, if the guy says you can have it in 3 days, I am on to the next store, next town, whatever it takes. In this case, since we wanted a certain color combo, obviously that couldnt happen, I will just have to count the moments. Every night when I go out and the temp has dropped to a reasonable level, I walk out back to the pad and just kinda look around :)
My wife was so excited after we ordered it, now when the topic comes up she doesnt want to talk about it :(
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The worse part is you've lost all your household points for the original purchase.
If my tub takes 7 weeks I'd be freaking out.
My wife was so excited after we ordered it, now when the topic comes up she doesnt want to talk about it :(
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The worse part is you've lost all your household points for the original purchase.
If my tub takes 7 weeks I'd be freaking out.
Tell me about it..she was VERY appreciative for a couple weeks...I was thinkiing, Damn, I should have bought this a long time ago :)
I just finished building the steps to it, came in to cool off for awhile...maybe I'll post a pic or two after I stain it.
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7 weeks is a little ridiculous even for a big order of spas More than likely your order never went in for a couple of weeks after it was supposed to. I would ask for proof from your dealer as to when they ordered the spa because they will have a receipt of an order confirmation for your tub. As a dealer I would be hooking you up with a couple extras for this long of a wait as if it were my tub Id be plenty pissed.
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I can understand your frustration....BUT
I wouldn't "blow a gasket" over this.
Yeah it's a disappointment.....yeah you're anxious...
but look...you are going to have the tub probably a decade...
Come on... in the big picture of things...does it really
matter whether you have it next week or in 3 weeks?
Sure....the dealer is probably playing some games
and not telling you the whole story about why
exactly it is taking so long.
But in a month you'll be soaking to your heart's content.....
so is it really worth giving yourself a coronary over?....relax.
(http://i7.photobucket.com/albums/y273/ItsZep/Hot%20Tub/spa-hot-tub-man.gif)
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Our customers typically order a spa and get it delivered that week. In 22 years, the longest anyone has ever had to wait for a spa was 3 weeks with the exception of a guy that ordered a blue HotSpot Trinidad and there was a problem with the mold. He felt 4 weeks was too long and cancelled his order. ::)
Had a few people over the years come in, see one they wanted on the floor, and we followed them home with it. Customer service will keep them and their friends coming back year after year.
Terminator
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I can understand your frustration....BUT
I wouldn't "blow a gasket" over this.
Yeah it's a disappointment.....yeah you're anxious...
but look...you are going to have the tub probably a decade...
Come on... in the big picture of things...does it really
matter whether you have it next week or in 3 weeks?
Sure....the dealer is probably playing some games
and not telling you the whole story about why
exactly it is taking so long.
But in a month you'll be soaking to your heart's content.....
so is it really worth giving yourself a coronary over?....relax.
(http://i7.photobucket.com/albums/y273/ItsZep/Hot%20Tub/spa-hot-tub-man.gif)
If my dealer said that to me when I asked what was going on, I'd snap.
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When I ordered my spa, they told me 9 weeks. This spa had to be built with the combination I wanted. There were none in stock or in production. Now this was five years ago. I believe it arrived a couple of weeks early.
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Customer service will keep them and their friends coming back year after year.
Terminator
Is there any way that we could get that slogan tatooed on the forehead of every spa dealer that "just doesn't get it"? I really don't understand any business owner who alienates a customer for no good reason, right out the box. What could they possibly be thinking?
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re: If my dealer said that to me when I asked what was going on, I'd snap.
No offense.....but if thats true....I feel sorry for you.
Snapping over whether a hot tub is delivered this week, next week,
or 3 weeks late seems rather silly to me....but 2EachHisOwn.
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Getting a spa is like another christmas for some but when it comes later than its supposed to is like the 25th passing and you still cant have your gifts.
I had a customer last summer whose spa somehow didnt leave with the rest of the order and had to wait 2 more weeks I ve never been yelled at like that b4 but I understood where they were coming from they got hooked up with a loaner and it smoothed everything over.
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re: If my dealer said that to me when I asked what was going on, I'd snap.
No offense.....but if thats true....I feel sorry for you.
Snapping over whether a hot tub is delivered this week, next week,
or 3 weeks late seems rather silly to me....but 2EachHisOwn.
No need to feel sorry for me.
But if there was an epectation given by the dealer and it wasn't met. I'd be disapointed. If I asked why, what happened and when it would be delivered and I got a response like "whenever" I'd take my business elsewhere.
It wasn't the fact that it's late. There's a difference between getting upset because it's late, and getting upset because the dealer got his head up his a$$ and can't tell you what's going on with his business or the property you purchased.
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shipping by train sounds slow to me. your train car with your tubs sits in the yard waiting to hook up with other cars headed you way. tell him to get one on a truck now. word to the wise dont go for the ship by train discount......keep on trucking....like the do dha man.....good luck....visit your dealer in person dont call next time
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I have never heard of spas being shipped via train. Usually a truckload of spas is around 10-15 spas depending of the size of the spas ordered. They would have to get 10 times that amount to ship via train if you asked me. I think they are pulling your chain. I have been wrong before though...
Edited to add: Does anyone know if Jacuzzi or Sundance even offers shipping via train?
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I have never heard of spas being shipped via train. Usually a truckload of spas is around 10-15 spas depending of the size of the spas ordered. They would have to get 10 times that amount to ship via train if you asked me. I think they are pulling your chain. I have been wrong before though...
Edited to add: Does anyone know if Jacuzzi or Sundance even offers shipping via train?
I know of Sundance dealers who receive their spas by train. They are in the east. A container is a container whether it goes on a train or is pulled by a trailer. I have heard shipping by train saves $$$ and if they are passing the savings on that is great.
However, spas shipped by train should not take longer than by truck. A dealer who overpromises and then cannot or will not communicate with customers needs to get his stuff together.
I have heard that Jacuzzi and D1 are 4 to 5 weeks out now on the west coast. Can anyone verify this? We can deliver a spa we order from the Hot Spring plant within 2 to 3 weeks.
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It wasn't the fact that it's late. There's a difference between getting upset because it's late, and getting upset because the dealer got his head up his a$$ and can't tell you what's going on with his business or the property you purchased.
Agreed. The original poster even suggested that the dealer is most likely playing games with you. Who needs that crap when spending so much money on an item? And something tells me that the dealer wouldn't appreciate it if you delayed paying him even with a good reason.
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I can understand your frustration....BUT
I wouldn't "blow a gasket" over this.
Yeah it's a disappointment.....yeah you're anxious...
but look...you are going to have the tub probably a decade...
Come on... in the big picture of things...does it really
matter whether you have it next week or in 3 weeks?
Sure....the dealer is probably playing some games
and not telling you the whole story about why
exactly it is taking so long.
But in a month you'll be soaking to your heart's content.....
so is it really worth giving yourself a coronary over?....relax.
(http://i7.photobucket.com/albums/y273/ItsZep/Hot%20Tub/spa-hot-tub-man.gif)
I appreciate the fact that you can sense my frustration but I am in no way "blowing a gasket" over this. I am just thinking that after placing a $6900 order in good faith and putting a chunk down that the LEAST this dealer could do is have the decency to A) Return a phone call B) Tell me anything, even if its a damn lie as to the status of my order.
I really dont think that a reply of some sort is that much to ask... I havent been nasty about this, as a matter of fact I havent even called them in the past week to bug them about it. I do feel however that the entire process has been damaged in my opinion and the "excitement" my wife initally felt has been compromised to say the least.
I would be fine if the dealer called and told me it will be another 3 weeks, this happened, that happened, I forgot to place your order, whatever...had they told me when I ordered it that delivery could be 10 weeks, not 4-6, I would have been fine with that as well.
What jerks me is the fact I busted my butt to get everything ready for that 4 week window, pouring concrete in the dark after working all day, etc, just so I would be ready when they called. I had a good feeling about this place compared to the others but can now see that I am not going to get serviced after the sale if they cant even service me beforehand.
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Our customers typically order a spa and get it delivered that week. In 22 years, the longest anyone has ever had to wait for a spa was 3 weeks with the exception of a guy that ordered a blue HotSpot Trinidad and there was a problem with the mold. He felt 4 weeks was too long and cancelled his order. ::)
Had a few people over the years come in, see one they wanted on the floor, and we followed them home with it. Customer service will keep them and their friends coming back year after year.
Terminator
Thanks Term, a business man that fully unterstands the concept of customer service!
I have to admit, I would be very leary of recommending anyone to this particular dealer right now...your best calling card is ALWAYS the last guy you did business with.
If a customer has a good experience, he MIGHT tell a person or two, if he has a BAD experience, he will tell a hundred!
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If my dealer said that to me when I asked what was going on, I'd snap.
Once again, a man with common sense :)
I admit, I would have gone off on the guy too had he said soemthing to that effect. I do emphasize that I was VERY laid back about the whole thing, basically told the guy I need to get my wife off my back...maybe I need to take the blow a gasket route :)
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re: If my dealer said that to me when I asked what was going on, I'd snap.
No offense.....but if thats true....I feel sorry for you.
Snapping over whether a hot tub is delivered this week, next week,
or 3 weeks late seems rather silly to me....but 2EachHisOwn.
Zep,
I really do believe you are missing the main point, that is very simply customer service. My wife has been asking for a spa on and off for years, she lived without one that long, another month isnt going to kill her.
What it does boil down to is proper business etiquitte, good customer relations, trust, etc. When I tell a customer I will do soemthing, I pretty much can guarantee them I will get back to them, it might not always be with an answer they want to hear, but I do respond. A simple phone call and explanation of the delay is not much to ask after dropping that kind of money.
It isnt like I made demands, asked for a refund, asked for free stuff. Hell, when I first shopped there they original salesperson told me steps were included as well as the lifter. When I went back to buy and negotiated the price and inquired about the lifter, the manager said his rep was wrong, it was NOT included. But, I will sell you a Covermate III for 1/2 price. I didnt bitch..then the steps...oh, we cant give you Jacuzzi brand steps to match your cabinet, they are way too expensive, I will give you the cheap plastic ones that we sell for 69 bucks although they wont match your cabinet, once again, I didnt complain, I opted to build a set to match instead.
I have come to the conclusion, that at least in my market, this industry leaves one helluvalot to be desired. It has soured me on the whole experience.
But, what recourse do I have at this point? Tell them to shove it and lose my deposit, p!ss them off so that when I need service I wont get any?
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Yes sir, I said this in another thread and I'll say it again here:
The customer is GOLDEN. Make him happy and he will make you happy.
Disclaimer: Every bow-legged, buck-toothed goomer that comes through our door is not necessarily a viable customer. My spa-selling career took a definite turn for the better once my boss told me this:
"Everyone who walks through that door is not necessarily someone we want for a customer of East Texas Spa. If they piss you off or treat you in a rude manner, tell them they'd probably be happier with a Brand X spa. If they act like a buttmonkey while they're shopping, they'll be a pain in the butt down the road. Let some other spa company deal with that."
Life's been good ever since.
Mez, I think you're perfectly in the right by being upset. Something is stinky in Denver.
Term
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No need to feel sorry for me.
But if there was an epectation given by the dealer and it wasn't met. I'd be disapointed. If I asked why, what happened and when it would be delivered and I got a response like "whenever" I'd take my business elsewhere.
It wasn't the fact that it's late. There's a difference between getting upset because it's late, and getting upset because the dealer got his head up his a$$ and can't tell you what's going on with his business or the property you purchased.
So well put Drewster, you summed up the entire ordeal with that last sentence.
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shipping by train sounds slow to me. your train car with your tubs sits in the yard waiting to hook up with other cars headed you way. tell him to get one on a truck now. word to the wise dont go for the ship by train discount......keep on trucking....like the do dha man.....good luck....visit your dealer in person dont call next time
I actually did drive there the day after I called and still got the runaround. I was very polite with the guy, probably too much so...maybe Ill try the squeaky wheel tomorrow, it has been a week since I last drove there and I still have not so much as gotten a phone call.
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I know of Sundance dealers who receive their spas by train. They are in the east. A container is a container whether it goes on a train or is pulled by a trailer. I have heard shipping by train saves $$$ and if they are passing the savings on that is great.
However, spas shipped by train should not take longer than by truck. A dealer who overpromises and then cannot or will not communicate with customers needs to get his stuff together.
I have heard that Jacuzzi and D1 are 4 to 5 weeks out now on the west coast. Can anyone verify this? We can deliver a spa we order from the Hot Spring plant within 2 to 3 weeks.
Dan, are you saying that the are backordered for 4-5 weeks in meaning thats the turnaround time once the factory receives the order before they ship?
I tried calling Jacuzzi's factory yesterday to get the status of my order but unfortunately they cant help me without an order number. They asked me to call the dealer for assistance...:) I think thats where this all began...
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Agreed. The original poster even suggested that the dealer is most likely playing games with you. Who needs that crap when spending so much money on an item? And something tells me that the dealer wouldn't appreciate it if you delayed paying him even with a good reason.
I told the dealer that when he called to schedule a time of delivery, I would drive out and square up with him. He said no need, we can do it at the time of delivery. I "might accidentally" misplace my checkbook and see how responsive they are to my slow paying them :)
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Yes sir, I said this in another thread and I'll say it again here:
The customer is GOLDEN. Make him happy and he will make you happy.
Disclaimer: Every bow-legged, buck-toothed goomer that comes through our door is not necessarily a viable customer. My spa-selling career took a definite turn for the better once my boss told me this:
"Everyone who walks through that door is not necessarily someone we want for a customer of East Texas Spa. If they piss you off or treat you in a rude manner, tell them they'd probably be happier with a Brand X spa. If they act like a buttmonkey while they're shopping, they'll be a pain in the butt down the road. Let some other spa company deal with that."
Life's been good ever since.
Mez, I think you're perfectly in the right by being upset. Something is stinky in Denver.
Term
Hahaha...well put Drew. We are the same at my company, if we deal with a customer that is unreasonable, talks down to our employees, we walk away from them in a heartbeat. Not all customers are created equal to be sure...but a nice guy like me :) comes in and places an order and plunks down a good chunk of cash, you should take care of them. When a nice guy like me :) walks in after 6 weeks and inquires about his order in a very polite way, you should treat those customers even better. It takes alot to get me upset, shoddy service is the one way to get me there
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It takes alot to get me upset, shoddy service is the one way to get me there
Calling me Drew gets my dander up! >:( ;D
Terminator
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UPDATE!
All this posting kinda got me a little worked up, I looked at the clock and noticed it was 15 minutes til closing time, so I picked up the phone for the 1st time in a week and called they guy..
Hi (dealers name) this is (my name)
Dealer, Hi (my name) your tub has left the factory and is in the intermodel part of the delivery..we should have it by, whats today, Tuesday?, yes, by the end of this week or the middle of next week, when it comes in I will call you to setup a delivery time...
My reply, thank you very much, (click)
Lets see how close he comes to the arrival :) That is a pretty wide open window for a delivery :) I get orders from California all the time in 5 days or less :)
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Calling me Drew gets my dander up! >:( ;D
Terminator
AAGH!! Sorry Term....lost my train of thought with all this posting :)
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AAGH!! Sorry Term....lost my train of thought with all this posting :)
Jeepers, guys...I'm right here reading along with you...you know....there are wosre things to be called than "drew"
;)
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Dan, are you saying that the are backordered for 4-5 weeks in meaning thats the turnaround time once the factory receives the order before they ship?
I tried calling Jacuzzi's factory yesterday to get the status of my order but unfortunately they cant help me without an order number. They asked me to call the dealer for assistance...:) I think thats where this all began...
The 4 to 5 weeks I have heard mean 4 to 5 weeks after you order, the spa will arrive at your house.
It sounds like your dealer still hasn't given you the straight story. :(
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The 4 to 5 weeks I have heard mean 4 to 5 weeks after you order, the spa will arrive at your house.
It sounds like your dealer still hasn't given you the straight story. :(
I agree, seems like there was a certain amount of "smoke" being blown :)
Time will tell...at this point, what else can I do but wait it out.
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re: Zep, I really do believe you are missing the main point.
Mez....well I suppose we can "agree to disagree" because I think it is you that is missing the point....at least missing my point.
I am not excusing what this dealer is doing at all......I am saying it is stupid in my opinion to "snap", "come unglued", or get extremely upset as some have expressed about whether a hot tub arrives next week or in three weeks.
If you deal with contactors, vendors, and/or employees on a regular basis you will almost come to expect delays, games, and surprises. Yes you try to weed out the flakes, you try to eliminate the problems, but we live in an imperfect world.
All I am saying is......you have bought the tub....it will most likely be there in 1-4 weeks......yes it will be late.....that sucks....the dealer sounds like they have poor customer service skills....
But again in my opinion it is just stupid to get extemely upset over something being a few days or weeks late that you will enjoy for the next decade.
Sure you can push the dealer....and it sounds like you are handling it calmly and properly.....and it may get your tub to you a few days earlier....still late....but unless you are going to sue them....then to some degree you are at their mercy.....and again a month from now through the next ten years....you will be soaking and all this fuss will be a long forgotten memory.
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Zep,
I don't think anyone here is talking about going postal on the dealer. Ido think though a resonable person would be upset if the delivery of thier purchase was delayed, the dealer was either lying, or incompetent, and had an attitude of "Whatever"
I'd make my displeasure known and snap back at this guy. I place a very high value on customer service, perhaps it's not a big deal to you, but for many of us, it's a crucial part of the sale.
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re: I place a very high value on customer service,
perhaps it's not a big deal to you,
LOL....sorry Drew....I just find that pretty funny.
I am in the service industry and lets just say "we live and breathe"
customer service 24 hour a day, 7 days a week. We are actually
open 365 days a year when most in our industry close on weekends
and holidays. We like to pamper our customers beyond belief and our
competition thinks we are freaking crazy just how far we will go to
spoil our customers. Herb Kelleher/ Southwest Airlines is our role
model.
Again I think the dealer appears to have horrible customer service
and customer communication skills.
But I still think it is a waste of time to get stressed about whether a
hot tub is at my house this week or in 3 weeks when I am going to
use it for the next ten years.
What good is it going to do to "blow a gasket" when you'll
be soaking a month from now with this fuss all over?
It's funny....this has got everybody riled up...furious....
but when someone called a cracked shell, a blown
motor, and a deck redo on an 8 month old tub a "nightmare"
most were like "uh?"....what do you mean a "nightmare"? It's no
big deal it'll get fixed....blah blah blah......
But oh my God if a tub is a few weeks late being
delivered it seems the outrage is enormous.
He can sue, he can ask for a refund, he can pound his fist,
or he can just be persistent and probably know no matter
what he does...he'll be soaking within a month.
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Once again, it's not that the tub is late. Shiate happens.
It was your statement of "hey relax, no problem," and the dealer being cluesless.
If I had a clueless dealer, who couldn't give me an answer and had the attitude of "chiil out"
I'd snap. (remeber? I said if my dealer told me what you said, I'd snap).
Let me susbstitute "I'd be very upset and disapointed. I would let the dealer know in no uncertain terms that I was not satisfied and iI was escalating the issue up the coporate food chain. I am agrressivley going to pursue this in an extreamely proactive and very prejudicial way" to "snap"
Ok?
It sounds to me like you would too. You take customer service serioulsy, You'd be all over lit ike white on rice. No? I think you are just trying to play the peace maker and not get the orignal poster riled up. I understand that
But we're all adults and I trust the poster to handle it and not take .357 to the dealer, just because some knucklehead on the internet suggested he'd snap.
anyhow, it's my "friday" I'm tired of agruing with my internet chums. :)
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gotcha drew....i am sure we are actually on the same page
;)
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Wow, what started as just a little venting on my part seemed to turn into a decent sized thread on the merits of good customer service.
Obviously, that is something my dealer is lacking in and that is what I am upset about, not so much that I am having to wait longer than anticipated. True, it is a source of dissapointment, more so for my wife than me, thats what turned it into a bum deal on my part. Had I been told in the beginning, 4-6 weeks on average to your house, could be 7-8-9-10 weeks depending on other circumstances, that would have been a straight forward statement. Obviously, the dealer held the order and shipment from the factory until they had enough orders to justify cheaper shipping. Had I been given that option, I could have made the decision to say okay, or, how much more would it cost to ship by a common carrier and place the order now.
I am not pissed off that I dont have it, just dissapointed. I am pissed off by the lack of follow through on the part of the dealer that I placed the order with. Had I received a call from a customer inquiring on a delay in a product or service, I would have had an answer very shortly for that customer. I wouldnt NOT return the call, then the next day when he walked into my place of business, say, I dont know, give me a day or two to track down whats going on, and then not call back again letting another week go by before the customer called me back again.
In my book, that is piss poor customer service and leaves a VERY bad impression of who I decided to give my hard earned $$ to. Now I have no choice but to be patient, continue to play the nice guy and HOPE that once I get the tub that the follow though on service, advice or anything else I might need from the dealer in the future is better than what I have gotten so far.
Based on my experince so far, I am not holding my breath on that last statement. It is really a shame because I liked the brand and I liked the laid back attitude of the guy in not trying to push me into a sale within the first 5 minutes of my being in the store. They have been around many years and no BBB issues in 36 months ( the farthest they go back), so maybe this is just a series of bad luck on my part.
Hopefully, things turn around soon, I get my tub, my wife is happy and I can enjoy life for 15-20 minutes a day :) Thanks again to all that replied here.
Note to Jacuzzi Jim......I had posted about the RX jets in the 400 series that I felt when I visited the dealer last week. They are too damn sweet and I was wondering if you could tell me if I could use them in a 300 series by replacing some of the other jets. Thanks in advance