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« Last post by cranbiz on Today at 09:44:46 am »
And unfortunately, you have found out that your dealer is as responsive about service as the big 8 store chain.
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« Last post by cranbiz on Today at 09:42:25 am »
Good to hear.
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« Last post by Davekro on May 06, 2024, 08:29:12 pm »
I do feel my price savings was worth it from the new dealer because the established 8-store dealer did not have good reviews for service, at least from the closest store to (45 mins w/o Bay Area traffic). So, being fixed on wanting a Bullfrog, there was no option for a dealer with a good service history/ reputation.
Maybe many hot tub stores in general do not worry about return customers, referrals, or poor social media reviews. Kind of like Solar installation companies.
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« Last post by Davekro on May 06, 2024, 08:23:30 pm »
I drained, refilled and changed over to chlorine sanitization from bromine about 6 weeks ago and all is great. No more skin sensitivity for my wife at all. 
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« Last post by Davekro on April 30, 2024, 07:45:51 pm »
I am very happy with my Bullfrog hot tub. I am very disappointed in the complete lack of customer service from Bullfrog corporate to even-return-an-inquiry to me, ever.
I am very curious if you have gotten responses from Bullfrog when you have either left a voicemail message or when you have sent a message via Bullfrog's website messaging page. Personally, I have never been gotten back to via either method, period. Before I purchased my 2023 Bullfrog A6L Select 1/6/24 (date I gave the dealer full cash payment), I sent several questions directly to Bullfrog (both phone and web msg.) in research mode trying to confirm my leaning toward purchasing a Bullfrog brand tub. Crickets. After my purchase, I sent a few more inquiries directly to Bullfrog, even giving my serial number, date of purchase, and dealer. Still zero response to either method.
Unfortunately for me, the brand-new Bullfrog dealer I purchased from, is just as bad. I read all the posts saying that dealership choice was as important as hot tub brand. I could see that a known good dealer was important, maybe not 'just as important' as the brand, but significant. I balanced trusting a new dealer who gave me a price thousands less than the very large other dealer in my area. The large dealer, with 8 stores, got many bad reviews on various sites. They had experience, but not a record of follow through with their customers. After getting the great price quote from the new dealer, I wanted to see if the internet rep for the large would match the price. They just strung me along disingenuously, even lying to me. So the big experienced Bullfrog dealer had a poor reputation. Being impressed with the Quality of what I had read on Bullfrog, there was no 'trusted' Bullfrog dealer options, unless I was willing to look into dealers maybe 6+ hours away, which I did not.
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« Last post by Davekro on April 30, 2024, 06:39:04 pm »
I've got the NeckEase JetPak and it's been awesome for me. Can't compare to the NeckPlus, but the NeckEase feels strong enough, especially if you only got two JetPaks. Haven't had any issues with water spraying out where it shouldn't, but I guess it depends on how you position yourself. As for the back, the DeepRelief JetPak is my go-to for some serious relaxation. Your A6L sounds like it's gonna be a dream with all those packs! Enjoy it when it arrives!
@Sean Lawrence , What Bullfrog model and trim level do you have? If you have three JetPaks, what is your third? Do you have one or two Jet pumps? Do you have the separate Circulation pump (I don't). Do you have either the EOS or Wellspring Ozone System? Our 2023 A6L Select has two Jet Pumps, 4 JetPaks, EOS ozone system. I love the Bullfrog hot tub. Both Bullfrog and my dealer get zero stars out of five because neither returns calls or emails. Unbelievable.
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« Last post by Davekro on April 30, 2024, 06:30:53 pm »
They changed the corner radius to a smaller radius and accidentally gave you the cover for the old larger radius. That's all. Tell your dealer this. They redesigned the spas last year and though they kept the overall sizes the same, they made the radius smaller.
@Sam , Thank you for the reply. I know that Bullfrog changed the 2023 A Series to the smaller corner radius on the hot tub. For 2023, the X Series keeps the same larger corner radius. Do you know for a fact that Bullfrog revised the A Series 'Covers' to match the new smaller corner radius, or are you making that assumption? Please, no offense meant, I am trying to find that answer here from an owner or Bullfrog dealer because calls and emails to both Bullfrog directly and my dealer have not been returned. Do you have a 2023 A series and can confirm your cover has the smaller corner radius to match the redesigned 2023 A Series shell? Thanks again for being the only response I have heard from anyone in my quest to get this question answered. I may have to make the one-hour drive with my cover to my dealer in hopes he has a cover that actually matches my A6 Select hot tub.
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« Last post by Sam on April 23, 2024, 12:02:52 pm »
They changed the corner radius to a smaller radius and accidentally gave you the cover for the old larger radius. That's all. Tell your dealer this. They redesigned the spas last year and though they kept the overall sizes the same, they made the radius smaller.
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« Last post by Davekro on April 18, 2024, 03:22:36 am »
@MichaelHollywood
When I got my new 2023 Bullfrog hot tub delivered 2/2/24, I set it up as a Bromine tub. I did all the right things and was very particular about keeping the bromine levels in range. But my wife had a strong skin sensitivity issue to the bromine. After an hour or so, she started getting red ski, by bedtime she had a rash and bumps on her torso. Th eitching kept her awake all night. It took a few days to go away. I did another AHH!Some purge, drained and refilled the tub, and set it up as a chlorine tub. Now my wife has ZERO skin sensitivity in our chlorine tub, even if the FC is a ppm or two above the recommended range.
So bottom line, I'd say that Bromine would cause more, not less skin irritation issues. I'd say you may have some bad stuff hiding in your plumbing as CanadianSpaTech suggests (he knows his stuff!).
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« Last post by Davekro on April 18, 2024, 03:01:00 am »
Why not go straight to Bullfrog?
Bullfrog Spas Contact Information
7017 West 11800 South, Herriman, UT 84096, United States of America
Customer Support: +1 (801) 307-3676
Didn't you buy a floor model/demo unit? If so, the dealer is probably responsible for the wrong cover being included. If it's a new order from Bullfrog, I would call them then get with your dealer with their response.
Before actually purchasing the Bullfrog hot tub I had emailed a few questions to Bullfrog corporate via their website. I also called a few times and left messages. I never received any responses to any inquiries. It did not occur to me that again contacting Bullfrog would yield any different result. [EDIT] After posting this here, I sent this question to Bullfrog via their website's message interface, which states a two business day response time. I also called them. The call went to voice mail and gave the message that no messages may be left. The VM is full. @BullFrogSpasMN , do you know if the A6's cover has the smaller radius that matches the corners of the A6's shell?My dealer is a brand Bullfrog dealer. He was very responsive to my calls and email questions before I committed and paid cash for the tub. Literally since that day (Sat. 1/6/24), he has not returned numerous calls. When I do get a hold of him on the phone, he says he'll check on 'X' (which he had been asked about, emailed about and follow up emailed about repeatedly!) and get back to me. He - never - does . I did email my dealer 4/9/24 the same pics I posted here asking if I got the wrong cover. No reply to date. I still love the Bullfrog A6L Select hot tub I got. He promised at the time of my (actual green) cash in full purchase, 1/6/24, a cover lifter. When I asked if he could get me the newest Covermate model (Zero) he said no problem, any lifter I wanted. Initially he said he could deliver the following week of 1/8/24. Then silence for two weeks. I knew he was just starting up doing the Costco Bullfrog Road show weekly for several weeks, so I cut him some slack at first. But after being ghosted for two weeks with no replies to emails or VM’s, thinking I might have been scammed, on 1/19/24 I drove an hour to a sister store where the owner of their small family chain of three stores was based at. The owner told me that the salesman, his stepson BTW, should never have told me it could be delivered that soon. He also said he was not good at getting back to customers (no kidding!) The owner promised a delivery date 1 1/2 weeks from then on 11/30/24. I said OK. I then decided to 'run in to my salesman' at a Costco he was doing a roadshow at. I asked since he had ghosted me for the two weeks -and- the delivery was much delayed from his original promise, would he be willing to throw in a Gecko in.Touch 2 Internet Kit. He said he would do that. The morning of the delivery, I got a call that the delivery needed to be moved out three days to 2/2/24 because their air bag popped. I’m not happy, but, OK, stuff happens. At delivery, no cover lifter “it’s on back order”. He again confirms he is ok throwing in the Gecko Internet Kit for my trouble. Fast forward to two months to 4/4/23 when I called and got the salesman. I asked when the cover lifter and internet kit were coming in. He said the Leisure Time website would not let him order the lifter, so I quickly go to the website, select the Zero to order, click submit, and it not only takes my order but processes it. Uh, ok, I was expecting the site to ask for my payment info, but for some reason, the site had my card info and just processed the order. Well, at least I knew I had a cover actually coming and it arrived 5 days later. The salesman agreed to reimburse me, but surprise, not word from him on that yet. Now, back to still not knowing if 1) I got a cover for an X Series, not an A Series tub or 2) Bullfrog uses the same cover for the X series, which has 8” radius corners (that match the cover I got), and also for the more expensive A Series hot tubs that have 4” radius corners. Since my new Zero cover lifter is unique in that it mounts to the side of the bottom half of the cover on each side with 4 screws going through the cover’s polyester cover material (and through the vapor barrier into the foam), I am holding off on mounting my new lifter, in case I need to give this cover back and get one that fits my A6L Select hot tub’s corners properly. I feel I have been more than patient in waiting, getting zero responses repeatedly, and simply asking for a$200 add on product for my trouble. Let me know if you feel I have been over reacting or expecting too much in this transaction.
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