Hot Tub Forum
Brand Specific Forums => Jacuzzi Hot Tubs => Topic started by: antlese on June 17, 2013, 11:38:50 am
-
Hey everyone,
My first post here as I'm new to hot tubs.
My wife and I had a new jacuzzi tub delivered a little over a week ago. It is one of the 300 series tubs. I'm not sure which one as I am at work now.
We used it about 4 times and everything was great. Last time we used it was a Wednesday.
Two nights later on Friday my wife decides to go outside and get in. Unfortunately the water is about 2/3s gone and leaking from the base of the tub. The remaining water in the tub is so hot that I can't put my hand in it. The control panel was not lit at this point. Some of the larger jets in the tub appeared to have blown out and were sitting on the seats of the tub.
I turned the tub off at the main electrical panel inside the house and called the store where we purchased it. We are still waiting for the service people to come and look at this thing.
The sales man that we spoke with said that we should remove the panel and take a look inside the tub. I did that and immediately could see 2 places where there were leaks at hose connections. There are probably other locations that are leaking as well if I were to remove some more cover panels.
I was hoping to get more than 4 uses out of my tub. This sounds like a serious issue. The fact that the water was so hot and that 4 or 5 if the jets were dislodged leads me to worry about what kind of damage I am going to have to get repaired. :'(
Any thoughts from you fellow hot tubbers?
Antlese
-
So is this a 2013 spa or a used one you bought from a dealer? Pretty odd for what you are explaining to happen to a "brand new" spa, heck even an older spa but I could see that more than a new one..
-
So is this a 2013 spa or a used one you bought from a dealer? Pretty odd for what you are explaining to happen to a "brand new" spa, heck even an older spa but I could see that more than a new one..
Yes, brand spanking new 2013 purchased from a dealer. I had briefly considered buying something used, but decided to buy new to minimize any problems or repairs.
-
Like I said thats pretty odd for that to happen, try not to stress over it to much. Give your dealer a chance to take care of it, but be persistant with them and finding out when they will be there. If it is new warranty will/should cover everything, a jet popping out is an easy fix for those jets, the leak is hard to say without me seeing where it's at. Have you heard from them yet, if not call them and bug them again!
-
The good news is jacuzzi has a great warranty. It is kind of a weird thing that happened but hopefully it's not as bad as you fear
-
Wait and see what they say, but you should get someone out there within 24 hours if it hasn't been under a week since delivery. I'd ask for a complete replacement if it's multiple issues and the dealer isn't able to fix it within a week or so. Hopefully it's just some minor issues, but i'd be worried if that much water was in the bottom of my hot tub after spending money to buy a brand new model. Jacuzzi does have a great warrantee, sometime it takes quick email to them directly to speed things up.
If the dealer is unresponsive or unable to send a tech out to see what's wrong and order parts to fix it within a week, you should go to Jacuzzi website and fill out a online complaint about what's happened to get things rolling. I'd go online and file a complaint anyways to let them know your disappointed and the problems you've encountered. Join the facebook page and let them know you hope this gets resolved quickly. Take pictures...Hopefully your dealer has a good relationship with the company and honors a replacement if it's a major fix. I wouldn't let them start working on anything extensive since it's a brand new 2013 Jacuzzi.
I had two of my jet covers and spinners on my J-480 longe pop out in the first month, although the main assembly did not fail and I did not lose any water. My dealer was able to fix it pretty easily without any hassels minus ordering the wrong parts 3 times. I was still able to use the hot tub for the month without any issues. Apparently, 2011 and 2012 jets are different on the J-480 lounges, so ordering parts can be complicated (not sure why). How hot was the water and what was it set at?
If all else fails, hopefully you purchased it on your credit card and you can deny charged if the dealer and/or Jacuzzi can't get it fixed very quickly as it's a lemon or they give you the run around on replacing it with a identical new one. That would be an easy case for the bank investigators.
-
Hey everyone,
My first post here as I'm new to hot tubs.
My wife and I had a new jacuzzi tub delivered a little over a week ago. It is one of the 300 series tubs. I'm not sure which one as I am at work now....
Well, whatever happened to your jacuzzi usually not occured, we can only gives you advice once we see the real picture of your damage jacuzzi but you can follow this maintenance guide once you solve your issue ((http://voices.yahoo.com/complete-hot-tub-maintenance-guide-6278128.html)) so that you will never see this type of damage again. Hope this helps! :)
-
Wait and see what they say, but you should get someone out there within 24 hours if it hasn't been under a week since delivery. I'd ask for a complete replacement if it's multiple issues and the dealer isn't able to fix it within a week or so. Hopefully it's just some minor issues, but i'd be worried if that much water was in the bottom of my hot tub after spending money to buy a brand new model. Jacuzzi does have a great warrantee, sometime it takes quick email to them directly to speed things up.
If the dealer is unresponsive or unable to send a tech out to see what's wrong and order parts to fix it within a week, you should go to Jacuzzi website and fill out a online complaint about what's happened to get things rolling. I'd go online and file a complaint anyways to let them know your disappointed and the problems you've encountered. Join the facebook page and let them know you hope this gets resolved quickly. Take pictures...Hopefully your dealer has a good relationship with the company and honors a replacement if it's a major fix. I wouldn't let them start working on anything extensive since it's a brand new 2013 Jacuzzi.
I had two of my jet covers and spinners on my J-480 longe pop out in the first month, although the main assembly did not fail and I did not lose any water. My dealer was able to fix it pretty easily without any hassels minus ordering the wrong parts 3 times. I was still able to use the hot tub for the month without any issues. Apparently, 2011 and 2012 jets are different on the J-480 lounges, so ordering parts can be complicated (not sure why). How hot was the water and what was it set at?
If all else fails, hopefully you purchased it on your credit card and you can deny charged if the dealer and/or Jacuzzi can't get it fixed very quickly as it's a lemon or they give you the run around on replacing it with a identical new one. That would be an easy case for the bank investigators.
there not going to just offer up a replacement tub...repairs will be attempted under warranty before a tub will be replaced
-
I am sorry to hear about your problems, but first of all, I would have told the dealer in a polite way, to get out there immediately to access the situation. You have spent a lot of money and for problems that soon on new tub, service for that dealer should be top priority on the service call list. He should have not asked you to open the sides up to see, what is wrong, he should have given you a definitive time, on when he would be there to take care of it. That is not a cheap tub and I am sure, he does not have hundreds of service calls on brand new tubs, he has sold. In my opinion, your tub should be his very first service call. The first impression a customer gets, is the most important. I know, I have been a engineer all my life and even I would have not opened up the shells, I would be saying, I will expect you in the morning sometime.
-
Has your dealer sent a tech out or personally come out to your house to assess the situation yet?
-
I have a bit of an update for you all. The service guy did show up yesterday and spent a couple of hours fixing the tub. I was not able to be at home, but my wife took a day off from work to be there.
It seems that there was problems with gaskets on the circulation pump. These were not installed properly at the factory and were leaking. So he replaced these gaskets.
He then assured my wife that the pump would be ok and left because he had another service call, and did not have time to wait for the tub to completely fill with water. He did not turn the pump on.
I will finish filling the tub tonight and then turn on the pump at the breaker and see what happens. Fingers crossed!
-
Hope everything works out. If this was one of my tubs I sold I would not have left until it was filled and running with no leaks. Keep us updated curious t see how this turns out
-
It's not going so good with the tub. We finished filling it last night. Turned on the breaker inside the house and at the GFI outside near the hot tub. The control panel on the tub flashed for a second with what I understand is a software version. Then nothing. The control panel remains dark and no pumps come on.
So now we have a tub full of ice water. At least it is not leaking.
My wife called the dealer again. Someone is coming today to have another look at it.
Needless to say that we are not very impressed with this product at all. :(
Will keep you updated.
Antlese.
-
It sucks with what you are going through but give them another chance to fix it, and not leave till it's up and running. Call the dealer and talk to them about it as well or better yet go in. Sounds like your circuit board possibly, I don't know what the gasket on the circ pump is they replaced but in 12 years I have never seen that type of repair, let alone a couple of hours to do a repair unless it was something like a pump seal? How long these guys been around?
-
3 days gone by so far. Around here we are going to get to mediocre service soon. So far we are still at good service.
-
So we have made some progress. The technician came by today and worked on our Jacuzzi. He said there was a loose wire where the electrician made a connection. So he had that fixed and the pumps were running and the water was heating up. We ran both pumps, made sure the stereo and lights were working and he left.
He was not able to screw one of the larger jets back on because he said he needed to get in the tub to give it a good push to screw it on. The water was too cold at this point, so I said that I would put it on later when the water got hot.
So a few hours later the water is 95 degrees. The control panel is still flashing "ICE" at this point (indicating a potential freeze condition). Not sure if this is ok or not. My wife and daughter get in the tub. She has tried to put on the jet cover, but it will not stay on. As they were in the tub they turned on pump 1. This caused one of the diverter valves to fly off, with a large water fountain shooting all over the deck. WTF!!!I don"t recall this being a feature of the tub.
I turned the tub off. Screwed the diverter valve back on. Now the handle that you twist on the diverter will not stay on. I thought maybe the technician had it off for some reason and had just forgotten to fully screw it back on. I screwd it on tight and put more water back in the tub and turned pump 1 on again. Sure enough, after a few seconds the diverter valve shoots up onto the air again with a large plume of water!!
I have turned the power off to the tub once again and my pissed off wife is sending an email to the dealer.
Sorry for the rant everyone. We are just extremely frustrated with this piece of garbage that we have sitting in our backyard.
Antlese
-
if you haven't already i'd say now is a good time to contact jacuzzi. clearly that tub should not have passed q/a.
-
I wouldn't be too happy either. At this point I would be demanding that company to be there in the morning. Why didn't he put the jet back on before filling?
-
Um yeah I would be pissed at this point! The diverter shouldn't come flying off if you thread it back on, unless it's cracked or something which is possible but the tech should have caught it. The jet you have to line up the right tabs then push and turn it clock wise but you shouldn't have to worry about it at this point. It is very unusual with what you are going through, not sure what's up with that spa. In the back of the spa on the ABS base is a serial number on a silver sticker. If you get it for me I can look it up and see if I see anything special on it, doubtful but you never know.. Number should start with a 100488874 something like that..
-
I wouldn't be too happy either. At this point I would be demanding that company to be there in the morning. Why didn't he put the jet back on before filling?
He said he couldnt put the jet on before leaving because he would have to get into the tub to do it and the water was still only 60 degrees.
-
Um yeah I would be pissed at this point! The diverter shouldn't come flying off if you thread it back on, unless it's cracked or something which is possible but the tech should have caught it. The jet you have to line up the right tabs then push and turn it clock wise but you shouldn't have to worry about it at this point. It is very unusual with what you are going through, not sure what's up with that spa. In the back of the spa on the ABS base is a serial number on a silver sticker. If you get it for me I can look it up and see if I see anything special on it, doubtful but you never know.. Number should start with a 100488874 something like that..
Yes, I was lining up the 2 tabs and pushing in as hard as I could...just not going on.
I will get the serial number for you Jim. Would be interesting to see what you find out about it.
-
I have a theory about what is causing some of the problems in this tub. I should repeat that I am new to hot tubs and am just taking a guess here.
When the tub originally sprung leaks at the circulation pump, and partially drained itself, the remaining water became incredibly hot. Too hot to touch with a bare hand. I really wish that I had thought about getting my digital BBQ thermometer and taken the water temp. Anyhow the water was HOT. The technician said that the water temp sensor was above the level of the water once the leaking started, and the water then continued to heat up. I don't know where this sensor is located.
This very hot water may have been in the tub like this for 30 to 40 hours since we had last used the tub.
There is a lot of plastic in this tub..plastic threads on the jets, plastic threads on the diverter valve etc. I understand that when plastic is heated up, it contracts.
My theory is that this super hot water caused a lot of this plastic to contract, and deform slightly. Thus the jets are poping off and the diverter valve is flying off. I'm sure there are other plastic components and fittings inside the tub that are messed up as well. I can say that I screwed on that diverter valve very tight and within seconds of turning on the pump it was air bourne.
Anyway, we have contacted a manager at the dealer that sold us the Jacuzzi. Hopefully he has heard enough to think about replacing this for us.
Antlese.
-
Some states have lemon laws that protect consumers of large products.
I'd give the dealer the chance to do right, but you maybe should check and see what your state's position is on the lemon law. A well placed comment on your part might get you a replacement if they can't get his hot tub working right without constant toying around with it.
State and federal "Lemon Laws" provide compensation to consumers of defective vehicles including motorcycles, RV's, boats, computers and other consumer appliances and products. To qualify under a Lemon Law, you must generally have a product with multiple repair attempts or too many days out of service under the manufacturer's factory warranty. Lemon Law compensation can include a refund, replacement or cash compensation, plus payment of your attorney's fees and court costs.
From here:
http://www.attorneysforconsumers.com/
-
I should have added that, you still have to give them a good honest chance to fix it and get it back on track. Most companies are not just going to swap it out that quick regardless of the problems..
-
I should have added that, you still have to give them a good honest chance to fix it and get it back on track. Most companies are not just going to swap it out that quick regardless of the problems..
Agreed. :)
I do want to give them the chance to make this right, and make us glad that we bought their product. This is the reason why I have not mentioned where I live, or who the dealer is. I don't want to shed too much negative light on them until they have the opportunity to take care of things from their end.
I did feel that mentioning that it was a Jacuzzi was important in terms of receiving some help from others who may have had a similar issue.
Antlese.
-
Sorry for your troubles, it's almost amusing at this point with everything going wrong. What is the owner of the hot tub store telling you your options are. I'd only settle on replacing the Jacuzzi with a brand new one at this point with everything that has happened. Was this a brand new one, i.e. still wrapped in the white paper when it arrived at your house or a floor model?
Go to this website and document what has happened. I'd also send a link to this forum for them to view this feed.
http://www.jacuzzihottubs.com/contact/
Did you pay for this with a credit card? If so, talk to the store owner and ask him what he's going to do to correct this immediately and if it's not acceptable to you, go online and dispute the charges and tell the dealer to come pick up his junk. Your the consumer and you spent a large amount of money on this Jacuzzi. I'd raise the tactics and pressure the dealer to replace it or refund your money. Stories like this is why so many dealers went out of business during the economic struggles of 2008 - 2012, they deliver poor quality products and don't back them up. At least he's sent the tech over to your house a couple of times. Why hasn't the owner of the business been out to your house to take charge of the problems? I'm assuming its a small local business since you don't want to publish names and locations.
-
Sounds like this hot tub was the last one being inspected at the plant on a late Friday shift, prior to a long Holiday weekend break. Not sure I could remain as patient as you've been; what a frickin' nightmare. Fingers crossed they finally get it fixed correctly.
J
-
So 4 days after your initial problem and it still sounds like your having problems. I still don't think that's to bad. I do however think your dealer needs to focus his service guys a little bit more, or get one more of them, so they can spend their time doing a service call right the first time instead of multiple trips. No only would the service call cost less for the dealer but the customers would be happier.
-
Sorry for your troubles, it's almost amusing at this point with everything going wrong. What is the owner of the hot tub store telling you your options are. I'd only settle on replacing the Jacuzzi with a brand new one at this point with everything that has happened. Was this a brand new one, i.e. still wrapped in the white paper when it arrived at your house or a floor model?
Go to this website and document what has happened. I'd also send a link to this forum for them to view this feed.
http://www.jacuzzihottubs.com/contact/
Did you pay for this with a credit card? If so, talk to the store owner and ask him what he's going to do to correct this immediately and if it's not acceptable to you, go online and dispute the charges and tell the dealer to come pick up his junk. Your the consumer and you spent a large amount of money on this Jacuzzi. I'd raise the tactics and pressure the dealer to replace it or refund your money. Stories like this is why so many dealers went out of business during the economic struggles of 2008 - 2012, they deliver poor quality products and don't back them up. At least he's sent the tech over to your house a couple of times. Why hasn't the owner of the business been out to your house to take charge of the problems? I'm assuming its a small local business since you don't want to publish names and locations.
It's not a psc of junk or poor quality, remember the same people built yours. I will say it's having some strange issues, but not even close to being replaced yet, but then I don't know who their dealer is, but in most cases replacement is a last resort of failure to fix the issue after several trips. Just an FYI.
-
Hey everyone,
Just another update for you guys who may be interested. We are still talking with the dealer who has agreed that the tub has a lot of problems. Lol.
They say that they are talking with Jacuzzi to see what can be done. So far the dealer has been quick to respond to our phone calls and emails, which we are somewhat comforted by. Hope to hear back from them again today.
The tub is now drained and waiting for something to happen to it....hopefully a trip back to Jacuzzi.
Antlese.
-
Hang in there. I am sure one way or another between your dealer and Jacuzzi you will be fixed up. Hopefully sooner rather than later. I am sure the delay and watching sit there empty is frustrating, but in the end, it will be fixed ( at least I hope!)
-
Ok, here goes a true confession... I'd be so PO'd right about now, I'd be threatening a law suit for a brand new tub. This one needs to be sent back to the factory to be used for scrap parts.
-
i've never heard mention a response to the credit card angle. was one used, and if so have you considered contacting them? the protections they offer their customers are put in place for situations just like yours.
-
8 days
-
Go to the dealer's showroom with your family every evening just before closing time, strip down to your swimming suit (or further if that's how you soak), jump in one of their floor models and tell them that this is what's going to happen every day until they get your tub fixed! :D
-
Have you gotten Jacuzzi's attention? If not give them a call, send them and e-mail, go on their facebook page and leave a message asking for help... I'm sure they'll listen but sometimes its the squeaky wheel...
-
Have you gotten Jacuzzi's attention? If not give them a call, send them and e-mail, go on their facebook page and leave a message asking for help... I'm sure they'll listen but sometimes its the squeaky wheel...
We have not tried to get Jacuzzi'a attention yet. I guess we will wait to see what next week brings. If it seems that the dealer is giving us the run around, then Jacuzzi Canada will be next.
-
So is the spa running now or just sitting? If it's just sitting that's unacceptable! They need to bring you a loaner or something till things get resolved! Least that's what I would offer, but then we have never been in that kind of situation, nor let it get that far.. Still would like to get that serial number.. I promise it won't go any farther than me. Just send me a PM and I will let you know what I find..
-
Have you gotten Jacuzzi's attention? If not give them a call, send them and e-mail, go on their facebook page and leave a message asking for help... I'm sure they'll listen but sometimes its the squeaky wheel...
We have not tried to get Jacuzzi'a attention yet. I guess we will wait to see what next week brings. If it seems that the dealer is giving us the run around, then Jacuzzi Canada will be next.
At this point its time to take the next step rather than wait it out. I'm not suggesting you call Jacuzzi and read them the riot act but even if you have reason to hope your dealer will come through I'd call Jacuzzi to get the issue on record. It may even help your dealer get their attantion if the end result is you needing a new spa.
-
If I were a part of Jacuzzi, I'd be trying to settle this, knowing what kind of publicity they are getting here. These forums can make or break a company if things get too far into that unacceptable range. This issue along make me very glad I went with Hot Spring rather than Jacuzzi. Pay that kind of hard earned money and then get treated like this.
-
Yeah that's kind of a stupid statement since you don't know the full details. My guess is Jacuzzi corporate has no idea what's going on. It's what dealers are for, TAKE CARE OF THE CUSTOMER. If the dealer isn't getting it done, and the consumer doesn't call corporate and talk to customer service then how is Jacuzzi suppose to know about it and deal with it. Same can happen to hot springs as well or any mnfg for that matter, if the dealer is a POS he's a POS. And a forum like this isn't going to make or break a company, might stop a few from buying but that's about it. In the years I have been here I have yet to see one of my customers here, and I sure other dealers here would say the same thing..
And sure I would love to call Jacuzzi or their dealer for that matter and tell them what I thought, which wouldn't be good >:( but I have no idea who their dealer is or where they live.
And if they have not called Jacuzzi yet or done so on line, they need to do it have serial number ready! 1-866-234-7727 they close at 4 on Friday PST
-
If I were a part of Jacuzzi, I'd be trying to settle this, knowing what kind of publicity they are getting here. These forums can make or break a company if things get too far into that unacceptable range. This issue along make me very glad I went with Hot Spring rather than Jacuzzi. Pay that kind of hard earned money and then get treated like this.
at this point in the matter Jacuzzi as a manufacturer has absolutely nothing to do with this...as of now it all falls on the local independent dealer to take care of him...with that said if this continues to drag on Jacuzzi should absolutely make a call to the local dealer and find out whats going on. I can tell you word of mouth and referrals is huge in this business so you would think the dealer would jump all over this matter and try to remedy it because what happens when you purchase a brand new spa? you tell all your friends/family/neighbors maybe...and now you have a $12,000 paper weight in your backyard what do you think the owner will tell everyone about the local jacuzzi dealer? obviously not good things
-
10th day. Unless it was fixed yesterday and we have not been informed. It will be 2 weeks on next Tuesday.
-
10th day. Unless it was fixed yesterday and we have not been informed. It will be 2 weeks on next Tuesday.
I'm sure glad some one is keeping track of the days.
-
Goes back to my original statement, you should use the jacuzzi website contact form below, and let them know of the issues and your attempt to get this resolved with the local dealer. Additionally, I'd copy a link to this forum post to let them see the discussion. I had a minor problem with the filters on my J-480 breaking apart within 90 days. It's a $75.00 online to $100.00 filter at the dealers. I simple stated I thought this was a problem and asked if they have owners who have reported this problem. I hadn't asked for that, and had already ordered a replacement online. They contacted me within 48 hours and UPS'd me a box full of filters (3 complete sets) since they stated they were aware of a problem. Overall, very good customer support once I notified them of the minor issue. You've tried the right thing with the dealer, but no results. You should demand results and a quick response or solution.
http://www.jacuzzihottubs.com/contact/
At this point, I hope you had the discussion with the dealer about refunding the money until this is taken care of or disputing the charges on your credit card.
You could also check out Jacuzzi's Facebook page and post a comment or private message to them with the same issues and link to this forum.
And to the Hot Springs posting above, that's stupid unless your believe that no customer has had a problem with a Hot Springs from delivery. Jacuzzi's an premium company and will back up their products, your dealer seems to be unable to resolve in a timely process. You just need to let the Jacuzzi company know of the problem and ask for immediate assistance with you and the dealer.
-
If I were a part of Jacuzzi, I'd be trying to settle this, knowing what kind of publicity they are getting here. These forums can make or break a company if things get too far into that unacceptable range. This issue along make me very glad I went with Hot Spring rather than Jacuzzi. Pay that kind of hard earned money and then get treated like this.
at this point in the matter Jacuzzi as a manufacturer has absolutely nothing to do with this...as of now it all falls on the local independent dealer to take care of him...with that said if this continues to drag on Jacuzzi should absolutely make a call to the local dealer and find out whats going on. I can tell you word of mouth and referrals is huge in this business so you would think the dealer would jump all over this matter and try to remedy it because what happens when you purchase a brand new spa? you tell all your friends/family/neighbors maybe...and now you have a $12,000 paper weight in your backyard what do you think the owner will tell everyone about the local jacuzzi dealer? obviously not good things
That's, in a nutshell, is what I was trying to say, TCHS, but then, JJ is a little sensative since this is happening to one of the Jacuzzi tubs. Word of mouth is very big. I'm sure JJ has heard that if a person is satisfied with a product he/she will tell 10 friends. If they hate a product, they will tell 100.
-
i've never heard mention a response to the credit card angle. was one used, and if so have you considered contacting them? the protections they offer their customers are put in place for situations just like yours.
We have not taken the credit card approach. The initial down payment on the tub was made in April I think. The remaining 2/3s of the price was paid by bank draft upon delivery in June.
Antlese
-
If I were a part of Jacuzzi, I'd be trying to settle this, knowing what kind of publicity they are getting here. These forums can make or break a company if things get too far into that unacceptable range. This issue along make me very glad I went with Hot Spring rather than Jacuzzi. Pay that kind of hard earned money and then get treated like this.
We have contacted Jacuzzi via email and they want to confirm the serial number of the hot tub. I'm trying to find it now.
Antlese
-
So is the spa running now or just sitting? If it's just sitting that's unacceptable! They need to bring you a loaner or something till things get resolved! Least that's what I would offer, but then we have never been in that kind of situation, nor let it get that far.. Still would like to get that serial number.. I promise it won't go any farther than me. Just send me a PM and I will let you know what I find..
Trying to locate the serial number now. We have a serial number that was sent to us in an email from customercare at jacuzzi brands. I would like to confirm this number myself, but I'm having trouble finding it.
Antlese
-
On the back side of the spa down on the ABS base there is a silver sticker, unless the dealer peeled it off. If not you can open the front and it should be on the top of the equipment. Your dealer should have registered it along with your email which is required by Jacuzzi, but by the way is dealing with this I doubt he did? What is he doing?
-
On the back side of the spa down on the ABS base there is a silver sticker, unless the dealer peeled it off. If not you can open the front and it should be on the top of the equipment. Your dealer should have registered it along with your email which is required by Jacuzzi, but by the way is dealing with this I doubt he did? What is he doing?
I just buttoned the thing back up. Will open it again tomorrow. The rear of our tub ( the side with the waterfall) is too close to the side of our deck for me to see the sticker.
The dealer has been in contact with Jacuzzi and is working on getting it replaced for us. We are also emailing with jacuzzi ourselves.
Antlese
-
If you can get your hand to it, it will just peel off usually lower left or right corner.
-
Hey everyone.
A quick update. It looks like Jacuzzi is going to replace the entire tub. :)
Will keep you posted.
-
Fantastic! That was the right thing to do. I wish you the best.
-
unreal. sounds like something is fried. :( Jim is right right right.
-
Hey everyone.
A quick update. It looks like Jacuzzi is going to replace the entire tub. :)
Will keep you posted.
That's good to hear!!
-
Ok Guys,
One last update. I have my new replacement tub installed and I used it last night for the first time. So far everything is working very well. ;D
Hopefully this tub sees none of the problems that the previous one had.
I will say that Jacuzzi was quick to respond to our emails and phone calls, and they were pleasant to deal with.
And the hot tub dealer did a great job communicating with us and with working with Jacuzzi to get us a replacement.
Antlese
-
Ok Guys,
One last update. I have my new replacement tub installed and I used it last night for the first time. So far everything is working very well. ;D
Hopefully this tub sees none of the problems that the previous one had.
I will say that Jacuzzi was quick to respond to our emails and phone calls, and they were pleasant to deal with.
And the hot tub dealer did a great job communicating with us and with working with Jacuzzi to get us a replacement.
Antlese
BTM line is you got taken care of! And I can only agree on one of your comments in the last statement about Jacuzzi, not so much with your dealer. You went far to long without a spa, yes they needed some time to get it going, but you should have had a loaner brought out till the situation was dealt with. You sound like a very understanding person, most people in this situation would be going ballistic! Kudos to you and again glad it got resolved...
-
"I love it when a plan comes together"! Congrats.
-
how many days? 2 weeks?
-
A quick status. I have had my replacement tub going for a month now and everything is working fine.
Thanks to everyone who took the time to read my post and give me advice. Now onto the business of keeping my ph and bromine levels in check!
-
Good to hear!! Would love to know what happened with the other, have never seen that bad a spa before!!
-
Good for you, antlese!
-
Final Follow Up:
Well...its been 3 years since we had so many problems with our Jacuzzi tub. The replacement tub has been absolutely wonderful, and is still going strong for 3 years now. It's holding up well in our brutal Canadian winters, and has been a great addition to our house.
Thought I should post this because we wanted to end this thread on a positive note and to thank Jacuzzi for taking care or us.
Antlese