Hot Tub Forum
Original => Hot Tub Forum => Topic started by: Hot tub Nightmare on September 05, 2014, 09:41:31 am
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If you are currently researching buying a hot tub.... STAY AWAY FROM BEACHCOMBER HOT TUBS. We were so excited at the time to make this purchase both my husband and I have back issues and this was a purchase we finally allowed our budget to make. We did our research, went and saw different tubs but in the end it was two referrals from people we knew and they just raved about their Beachcomber Hot Tub and had enjoyed their tub for years.
We bought our tub June 2010 and it was delivered July 20,2010 to our frustration we had issues from the start with the jets popping out, one or two of them actually shattered as we found it in pieces at the bottom of the tub. Then about 8 months later the motherboard went which is quite an important component, luckily it was under warranty as that would have been about a 1500$ hit.
Then on February 8th, 2014 on a night the was incredibly cold, we came home from an evening out, looking forward to a soak in the hot tub and we found a huge pool of water had frozen around the tub and water spewing from under the step. It was during a 'cold snap' and the hush pump and flo thru element had failed or so we were told I have to say both of us suspect differently because of the vague communication on the matter. Not so vague was we were slapped with a $1,118.93 bill when we finally had the tub thawed enough for a tech to actually fix it which was on the 24th of March. Keep in mind the tub is only 3 1/2 years old at the time and it should be built to stand up against Canadian winters, we know plenty of people with hot tubs that have had them for 10 years without having the major problems we have had with a tub that is not even 5 years old.
Now we have noticed that the tub is leaking water daily, we're thinking it's probably damage sustained from that night. We are now forced to drain the tub for winter as we are forced to cut our losses. The hot tub is 4 years old and is useless. Useless because due to their warranties we would be slapped with another bill and we are not willing to sink anymore money into a tub that has had nothing but problems from the start. Our only recourse right now is to warn others not to make the same mistake we made by buying a Beachcomber tub.
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I hate to break the news to you, but every single brand of hot tubs can and do have lemons that get thrown out from time to time. So if you are looking to buy a hot tub, it is just as important to find a good warranty and service department to go along with that pretty hot tub with the lighted water fall.
Also.....stay away from fully foamed hot tubs. And especially stay away from those that do not easily allow you to open up all four sides. They make very well insulated tubs now that are not fully foamed and are quite suitable for very cold climates.
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Thanks Kev for your input. Yes we ended up with a dud a very expensive lawn ornament. I have received a weak email from the person who sold us the email wanting to 'chat' about our experience with their product, head office must have contacted him. I wanted potential consumers to know our story and be able to read the valuable input that you and others may provide. Yes we were naive, yes the research we did was apparently not sufficient enough but we trusted a company to provide quality product that they did not deliver.
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I hate these kind of stories when I hear them....I want the hot tub to be an enjoyable, therapeutic experience for you, not one that you have to cross your fingers every time you want to use it.
Hopefully you can latch on to a top notch technician that will do it right, even if you have to find an independent....it can be fixed and reliable.
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So if you are looking to buy a hot tub, it is just as important to find a good warranty and service department to go along with that pretty hot tub with the lighted water fall.
Agreed
Also.....stay away from fully foamed hot tubs. And especially stay away from those that do not easily allow you to open up all four sides. They make very well insulated tubs now that are not fully foamed and are quite suitable for very cold climates.
Wrong. If a manufacturer could remove the most expensive piece (polyurethane foam) and replace it with nothing but air, and still achieve the same level of energy efficiency... they totally would.
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Thanks for the feedback!! Much appreciated. I think we might look into a good tech and have them look at it in the Spring, but will not go through Beachcomer for anything at this point. Not sure at this point if it's salvageable. :(
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So if you are looking to buy a hot tub, it is just as important to find a good warranty and service department to go along with that pretty hot tub with the lighted water fall.
Agreed
Also.....stay away from fully foamed hot tubs. And especially stay away from those that do not easily allow you to open up all four sides. They make very well insulated tubs now that are not fully foamed and are quite suitable for very cold climates.
Wrong. If a manufacturer could remove the most expensive piece (polyurethane foam) and replace it with nothing but air, and still achieve the same level of energy efficiency... they totally would.
I was going to say the same thing about the full foam comment. Obviously from someone who does not know. Yes you can get good insulating qualities from a perimeter style of insulation if it is done right. 95% of the manufacturers that do it do it wrong. And even if it is done right it is still just....almost as good.
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I will match a Clearwater tub or the like up to any of yours and not see much of a difference in the power bill at all. I have worked on Hot Springs since the dogbowl, Sundance, was lead tech for 6 years with Cal Spas with their full foam nightmares and work on every tub out their. Are you telling everyone in here the Arctic spa which is NOT full foamed is losing tons of energy savings? If the cabinet is insulated well the dead air space makes an excellent insulator. Check mate....mates.
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Wrong. If a manufacturer could remove the most expensive piece (polyurethane foam) and replace it with nothing but air, and still achieve the same level of energy efficiency... they totally would.
Ahhh, maybe your definition of fully foamed is different than mine, but they have done it. But alot of repair techs love doing 600 or more for a lift in labor to do less than 100 in actual parts and thats not counting spraying in new foam...your right, very expensive.
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I will match a Clearwater tub or the like up to any of yours and not see much of a difference in the power bill at all. I have worked on Hot Springs since the dogbowl, Sundance, was lead tech for 6 years with Cal Spas with their full foam nightmares and work on every tub out their. Are you telling everyone in here the Arctic spa which is NOT full foamed is losing tons of energy savings? If the cabinet is insulated well the dead air space makes an excellent insulator. Check mate....mates.
I think you have to give Arctic and their method credit for doing it best among those who don't fully foam insulate but I'd always go with a full foam spa for energy efficiency hands down. We all know that there is no winning this age old argument because their isn't independent data to point to and I didn't want to even chime in but its not fair to bring up Cal Spa as representing full foam spas. Cal Spas has a negative reputation for reasons that have nothing to do with how they insulate.
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Ours is fully foamed, thus making the detection of the existing leak very difficult. Again first time hot tub buyers we thought the foam made sense. Wish I had found this forum sooner. So basically if we were to get it fixed would anyone want to touch a fully foamed tub in the first place?
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If the cabinet is insulated well the dead air space makes an excellent insulator. Check mate....mates.
Air ONLY insulates when encapsulated less than 1/4" in diameter. Otherwise, it's simply a heat transfer medium, via convection..
Check check mate, matey.
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because their isn't independent data to point to
Not necessarily true. There used to be, and it's been years since I've come across a copy of the study, a study that was made by a home warranty company with regards to cost of leak repairs in full foam vs. non full foam spas. As I recall, they determined that while it cost a lot more to repair a full foam spa, significantly fewer leaked, as compared to non full foam spas. The basic gist, was it you took 10,000 full foam spas, and 10,000 non full foam spas, it would cost quite a bit more to repair all the leaks in all the non full foam spas, than in the full foam spas.
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To the original poster sorry for the trouble, most cases it's the dealer that fails too take care of the customer not the actual mnfg.
As far as the full foam debate you ask any tech that question and they will all answer the same regarding a full foam spa? I hate fixing a leak on a full foam spa, never met one yet that would say anything different including me, when I use to do it.
Both have pro's and cons, but most of the major mnfgs see the need for it and few don't. In this case majority rules as most are full foam. All that being said a really good tech cant find a leak or narrow it down pretty quick, still sucks digging it all out and fixing, but then they also will make more money which in turn makes the wife happy..
As a FYI it is for more than just insulation in my opinion.
Good luck to you!
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Thanks Jacuzzi Jim for your comment. Good info.
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As a FYI it is for more than just insulation in my opinion.
Jacuzzi Jim, what other benefits are there for fully foam hot tubs besides insulation? I just ordered a Jacuzzi hot tub and I live in Texas where we don't have really cold winters. So, I was thinking fully foam would not be necessary for my hot tub. I was thinking of asking them not to that when it is delivered and set up.
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Really what it comes down to is which tub are you more comfortable sitting in and enjoying the hot tub experience. Whether it's fully insulated or not is a matter of a few dollars a month and anyone who starts an argument regarding fully insulated not being as good because of repair cost is uninformed. I repair all brands and YES.....repairing a leak in the foam sucks and is a lot more work that repairing a leak not in foam. But 99% of my repairs have nothing to do with foam insulation so it should NEVER be a deciding factor in your decision to buy a tub that fits you and feels right along with a dealer that will support their product. Beachcomber makes a GREAT product and I am sorry your experience doesn't attest to that.
Must read....not so much.
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Tman122
Ya you can say that our experience with Beachcomer is not one of satisfaction in fact we are quite bitter. I did not start the debate about the foam/non foam filled tubs... There were many other issues proving to us at least Beachcomer to sell inferior product.
Really my post is A MUST READ sorry you think otherwise we can't all be techs like you. I only hope that people who read this also learn from the mistakes we made in our decision and to let everyone know about our experience with Beachcomer as it has truly been a hot tub nightmare....I mean the level of complacency with this company is staggering!
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15-20 years on this board and others posting to help people and I can honestly tell you this is only the second or third customer complaint about Beach I have seen. And they sell a lot of tubs. And all the major manufacturers that have reputations for reliability and longevity, like Beach, have been mentioned here and on other boards for both excellence and not so much.
So I am not sure using your complaint as a deciding factor to buy Beach or not, is prudent for someone looking to buy. Sorry.
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That is one of the reasons we decided to go with Beachcomber. We also had two personal referrals and we did read all the accolades that Beachcomber boasted. I am only posting our experience (and yes unfortunately it has been a very negative experience) that those that find themselves looking to buy a hot tub can take from it what they will, whether they take this review into consideration or not when they make their decision. Im sure there are many people enjoying their Beachcomber Hot Tubs as we speak, but I sure ain't. I respect what you are saying Tman122 and you are probably an exceptional professional in this field with the unique perspective from a technical stand point as well as years of experience. I'm coming at this from a consumer perspective, I'm not on here to pretend I know anything about the technically aspect, I'm on here to speak of my experience and to give it voice. Wanna come fix my tub lol ;)
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As a FYI it is for more than just insulation in my opinion.
Jacuzzi Jim, what other benefits are there for fully foam hot tubs besides insulation? I just ordered a Jacuzzi hot tub and I live in Texas where we don't have really cold winters. So, I was thinking fully foam would not be necessary for my hot tub. I was thinking of asking them not to that when it is delivered and set up.
Pholly,
I’m not sure what you mean when you say you were thinking of asking them “not to do that when it is delivered and set up”??? Jacuzzi is a fully foamed tub and will come delivered that way. No one is going to chip the foam out for you nor should they.
I’m not an expert by any means on this, but one of the “benefits” Jacuzzi Jim may have been referring to is some say a fully foamed tub helps to stop vibration of the hoses, fittings, etc., and this helps protect against leaks.
I’m not going to get into the debate as to whether or not fully foamed is better or worse. I tend to agree with Tman. Get the tub your comfortable in and don’t worry so much about whether the tub is fully foamed or not. I would worry more about whether or not I was getting a reputable brand from a dealer with a good track record.
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Foam insulation also supports the shell. Companies that don't use full foam usually require some other sort of shell support. For instance, Clearwater uses 6" pvc pillars to support key areas, since they don't have the uniform support of full foam.
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Quickbeam, thanks for your response. That just go to show how much of a newbie I am :-)
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In my opinion FF holds more heat in the vessel because, well it's insulated. Those who bring up pump waste heat for insulation better rethink that theory. If 4 hours of filtration a day are required to keep your water clean. Why run the big jet pump anymore to create insulation (there's 20 hours a day left). Seems wasteful of money to me to prematurely burn up a 3-400 dollar or more pump to gain an R-Factor that's nothing more than equal to the fully foamed insulation skeem. If your worried about leaks then by all means buy a perimeter insulated spa. But buy a good one and don't expect it to be less expensive to operate.
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Ok, last point on this, then it can go to dead horse file.
Last spring I went to a service call for a Clearwater which is not full foam. Homeowner was in Argentina for winter and gfci popped and caretaker drained tub. Freeze caused 3 twelve port manifolds to shatter. two lengths of 2" flex to crack and all three wet ends to crack. I had the entire job completed and tub running in less than 5 hours.(Now tell me how much money was saved or lost) I submit to everyone in here a full foamed tub would have been given up on....especially a Hot Springs because all the sides are not removable and the foam is hard as a rock on the outside. And I have many other stories like that to tell. Not to mention that cleaning the foam off the pipes is very tedious and requires even more time.
I do not sell tubs and I repair and maintain so My opinion is based on nothing more than what I see, not because I have to back up my brand.
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Ok, last point on this, then it can go to dead horse file.
Last spring I went to a service call for a Clearwater which is not full foam. Homeowner was in Argentina for winter and gfci popped and caretaker drained tub. Freeze caused 3 twelve port manifolds to shatter. two lengths of 2" flex to crack and all three wet ends to crack. I had the entire job completed and tub running in less than 5 hours.(Now tell me how much money was saved or lost) I submit to everyone in here a full foamed tub would have been given up on....especially a Hot Springs because all the sides are not removable and the foam is hard as a rock on the outside. And I have many other stories like that to tell. Not to mention that cleaning the foam off the pipes is very tedious and requires even more time.
I do not sell tubs and I repair and maintain so My opinion is based on nothing more than what I see, not because I have to back up my brand.
I would look at the fact that a full foam spa wouldn't have had as much damage as a non foam spa. From a shell aspect, Jacuzzi and Sundance also use 6" pvc supports as well.
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Ok, last point on this, then it can go to dead horse file.
Last spring I went to a service call for a Clearwater which is not full foam. Homeowner was in Argentina for winter and gfci popped and caretaker drained tub. Freeze caused 3 twelve port manifolds to shatter. two lengths of 2" flex to crack and all three wet ends to crack. I had the entire job completed and tub running in less than 5 hours.(Now tell me how much money was saved or lost) I submit to everyone in here a full foamed tub would have been given up on....especially a Hot Springs because all the sides are not removable and the foam is hard as a rock on the outside. And I have many other stories like that to tell. Not to mention that cleaning the foam off the pipes is very tedious and requires even more time.
I do not sell tubs and I repair and maintain so My opinion is based on nothing more than what I see, not because I have to back up my brand.
Ive done plenty of repairs just like this one. Freeze up can be devastating to any tub and even more so on FF. This is why we offered our program for freeze protection. This is also why I bought my tub tent and propane heaters for here in Northern Minnesota. Freeze prevention instead of repair. A well maintained tub that is inspected daily should never freeze. And here in the winter going away needs to be handled differently FF or not.
I'm not disagreeing with you. Just saying that IMO the insulation skeem should never be the deciding factor in your choice. Because I have also disposed of 20-25 year old HS tubs and I have never disposed of any other brand that old or even close. And they were not disposed of because of leaks in the foam.
Do you have a hot wire foam knife?
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Ok, last point on this, then it can go to dead horse file.
Last spring I went to a service call for a Clearwater which is not full foam. Homeowner was in Argentina for winter and gfci popped and caretaker drained tub. Freeze caused 3 twelve port manifolds to shatter. two lengths of 2" flex to crack and all three wet ends to crack. I had the entire job completed and tub running in less than 5 hours.(Now tell me how much money was saved or lost) I submit to everyone in here a full foamed tub would have been given up on....especially a Hot Springs because all the sides are not removable and the foam is hard as a rock on the outside. And I have many other stories like that to tell. Not to mention that cleaning the foam off the pipes is very tedious and requires even more time.
I do not sell tubs and I repair and maintain so My opinion is based on nothing more than what I see, not because I have to back up my brand.
I'd rather save the $25 to 50 a month on energy bills by getting the better insulated Hot Spring over the Clearwater rather than worry about the repair of a freeze up which happens a small % of the time and is avoidable. That $$ adds up over the months and years especially in colder climates and/or areas with high KWH rates.
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Save 25 to 50 a month with a Hot Springs over a Clearwater, Arctic or the like? Oh PLEASE!!!!
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I would look at the fact that a full foam spa wouldn't have had as much damage as a non foam spa. From a shell aspect, Jacuzzi and Sundance also use 6" pvc supports as well.
Your saying a full foam tub would not have shattered manifolds or wet-ends in the exact same manner as a non-full foam? Jacuzzi Jim...I have repaired countless tubs in Denver Co and the ski slope areas and respectfully must disagree with that statement fully. Unless of course you catch the GFCI trip or whatever within the first 72 hrs but many people do not and they are screwed just the same. I have a bunch of videos of my repairs of fully foamed tubs.
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Save 25 to 50 a month with a Hot Springs over a Clearwater, Arctic or the like? Oh PLEASE!!!!
OK maybe I was on the high side. I'll amend it to $15 to $40/month over a Clearwater in energy savings for those in cold areas or places with somewhat higher KWH rates but that's still quite a savings over time.
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I would look at the fact that a full foam spa wouldn't have had as much damage as a non foam spa. From a shell aspect, Jacuzzi and Sundance also use 6" pvc supports as well.
Your saying a full foam tub would not have shattered manifolds or wet-ends in the exact same manner as a non-full foam? Jacuzzi Jim...I have repaired countless tubs in Denver Co and the ski slope areas and respectfully must disagree with that statement fully. Unless of course you catch the GFCI trip or whatever within the first 72 hrs but many people do not and they are screwed just the same. I have a bunch of videos of my repairs of fully foamed tubs.
Let me put it this way. Take 2 spas one full foam the other not. Both quit working at the same time, at a temp of 100 and it's -5. In one day, do you think the full foam spa's plumbing will start freezing before the non full foam? I am not talking the equipment area which never has foam except on the shell, but the actual plumbing buried in the foam vs the plumbing with no foam.
I get what your saying say after 5 days. But within 24 to 48 hours I would go full foam any day.
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I love my Artic Klondiker and do NOT have large energy bills. I'll have a better idea, this coming winter, but based on what I've seen so far, it is very energy efficient. My previous tub was full foam. My decision to get the Artic was based on many factors, including the fact that it is easily accessible, if/when repairs are needed. I'm sorry to hear about your experience. Leaking tubs are a pita and I completely understand your despair. A good technician, however, should be able to find and repair your leak(s) and you will be back to soaking in no time.
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Just a quick update, not that anyone cares really, but I owe it to the review I wrote on here. The person who sold us the tub has been in contact with us after the marketing department notified him of my reviews. He will be arranging someone to pick up the tub in the next couple of days and they will be fixing it at no expense to us. We'll see what happens.
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Great!!
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That’s GREAT!!! After your review, I checked on Beachcomber online; frankly I couldn’t find much issue about their hot tubs. But you took the right step by writing the review. Such reviews not only affect the service providers but also the whole market, in a way. This puts a great deal of pressure on the company and they will be forced to response. I had an issue few years back, I bought my hot tub and hot tub covers from another service provider and the cover got damaged within a month. I went to replace it and they refused to cover it under warranty. It did disappoint me and I highlighted this issue in various review sites, and this forced them to replace my covers.
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To me (a hot tub consumer, hoping to buy soon) this reflects badly on the company as they really should've done better to help you out, before it got to this point of a written bad review. So very sorry you had such an experience and I hope they do resolve these issues for you. Keep us posted on when you get a resolution and hot tub fixed...
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Update on the Beachcomber saga...
as mentioned we were contacted by Beachcomber to talk about the concerns mentioned in the review.
Excerpts from emails from the person who sold us the tub
he wrote
I have just been notified by my Marketing Department that a Google Review was just placed on September 9th."
" Please let me know if you are willing to remove this review until such time as we can discuss your problems and concerns about our 31 year old company which has been built by working extremely hard at giving exceptional service, including myself personally, who was the one who sold you this Beachcomber Hot Tub."
my response:
We are disappointed. Therefore the reviews. We are well aware of your company's many accolades that was in part the reason for us actually purchasing a hot tub from you and your well established company, that and referrals. But our experience with Beachcomber to date has been extremely and bitterly disappointing. Having said that I can see how you might be greatly disappointed in the google review. I am willing to withdraw the google review for now.
he wrote:
Thanks Irma, much appreciated. I am sure we can work to get you back as a Happy Beachcomber Customer!!
Now reading that statement would give anyone hope. Hope that there is such a thing as customer service and company accountability...this would not be the case. The person who sold us the tub talked to my husband on September 14th and after discussing all that went on with the tub, he told us they would come for it and fix it. We naturally assumed they actually read the review which states we will not be putting another dime into this tub. So we thought, stupidly, that this would be at no cost to us.
Today first thing in the morning we got a message they are picking up the tub this morning. We had no prior warning in fact have heard nothing since the 14th. So my husband got a hold them and 4:00 is when they would pick it up, giving us time to drain the tub. When the tech came my husband wanted to make sure before anything is done that the cost would be covered by beachcomber the tech nervously said he had to call it in amd he didnt want to be in the middle was the person who said we can work to get you back as a happy beachcomber customer basically said it was on us and I quote "Its not like the repairs will cost $10,000 or anything. Yes they were actually going to charge us for this repair. So take this as you will whether it effects your buying decision or not. If you do go with beachcomber pray that nothing breaks down because guranteed you will have this to look forward to. There warranties are terrible and leave the customer with no ground to stand on but the integrity of the company which in this case there is none.
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Is the tub still under warranty? I thought beachcomber on,y had a 3 year warranty on their tubs
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So what happened when he called it in? Did they take the tub?
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We did not let them take the tub...they were going to take it and fix and slap us with the bill!! We were pretty clear from the beginning that we would not put anymore money into this tub based on all the issues we have had. On the 14th Warren the person who sold us the tub called and was sympathetic to our issues and said he would have the tub picked up and fixed for us. We heard nothing from him since the 14th he was supposed to call and let us know with plenty of notice when they would be picking up the tub. So Thursday morning we got a call that they were coming that morning. Well that wasn't enough notice for to drain the tub so they came at 3:30. Meanwhile my husband tried getting a hold of Warren to make sure that the cost was on Beachcomber the other person that was there said she would get ahold of him and find out and call us back. She never did. So at 3:30 the poor tech guy showed up. My husband felt bad because he was not going to let the tub go until he got the answer regarding the bill. So the tech guy called in and was told that WE would be billed for the repairs. Another slap in the face especially after leading us to believe they were going to right by us. They asked me to remove my google review for such a time that they could make us happy beachcomber customers again. Making us happy does NOT include hitting us up with another bill and basically being deceitful about it.
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When the pump and flo element went the tub was 3.5 years old so not covered under warranty. when the tech came to fix the tub in March my husband asked about damage to the pipes because when the tub went down it was very cold we did our best to prevent and further damage by draining it in -30 cold. It was a horrible night. But anyways the tech said the pipes should be fine it's a new tub...but now there is that leak somewhere. The tech that came on Thursday said they usually don't bother trying to fix it because it takes to long or something to that effect.
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Sure sounds like you guys are getting a raw deal. Everything I've heard about Beachcomber has been pretty positive, but this sure doesn't look good on them.
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Mabe it's this location because we went with them based on all the great reviews, I don't know there is someone else that had a serious complaint. Anyways at this point we sent an email regarding what we expected would happen but did not. He actually thought that our tub was there already in his email. What a moron he didn't even know which client or tub he was dealing with....We got No response, nor did we expect one given the history in dealing with this company. we are not sure what to do....we are going to attempt to do it ourselves in the Spring or look into hiring someone who fixes tubs but self employed. Any suggestions?
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Maybe try a BBB Complaint if your in the USA...Sorry, this happened to you. Hope you can get this fixed.
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We are in Canada. We are thinking about a complaint at the BBB as well. Where do we begin to find a technician that is perhaps self employed and not associated with Beachcomber to possibly hire to fix the tub.
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We are in Canada. We are thinking about a complaint at the BBB as well. Where do we begin to find a technician that is perhaps self employed and not associated with Beachcomber to possibly hire to fix the tub.
Sorry, I can't help you with finding a technician, but I'm curious where in Canada you are? I'm in the Vancouver area.
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Edmonton. Quickbeam, would you know where we would at least look for a tech?
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Looks like Beachcomber is stepping up to the plate. My husband received an email an they will be picking up the tub on Oct 6th and fixing at no charge to us. We actually have written confirmation that yes they will be paying for the repairs. So this is good news and I owe it to at least update my review.
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Edmonton. Quickbeam, would you know where we would at least look for a tech?
Sorry, I don't know of any technicians, but hopefully you are now on the right track and don't need one. Good luck, and please keep us updated with your story.
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Boy this thread seems pretty derailed. The topic is hot tub nightmare, any tub can be a nightmare. Its wrong to state a dealer issue (or lack of a reliable dealer) as a manufacturers issue, advertising the brand to the general public as the problem is very misleading. I cant see how something could go so drastically wrong that the tub needs to be taken away, I wish I was your dealer I'd have you guys right as rain. Believe me, components like jets go all the time, motherboards go too, usually in about 10 years though. (BTW your motherboard installed should only be about $650 actually). I'm in Edmonton frequently as I'm originally from there and all my friends have bought their tubs from me so I do their repairs while I'm on vacation lol. What did that $1100 bill have on it. It sounds like your heater kicked the bucket tripping the breaker and, because it was so cold, one of the pump pipes burst and drained the tub. Why was it so expensive, what was on the invoice? So much of this post doesn't make sense to me and I would love to help, PM me if there are ongoing issues and I'll send you my shops phone#.
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Boy this thread seems pretty derailed. The topic is hot tub nightmare, any tub can be a nightmare. Its wrong to state a dealer issue (or lack of a reliable dealer) as a manufacturers issue, advertising the brand to the general public as the problem is very misleading. I cant see how something could go so drastically wrong that the tub needs to be taken away, I wish I was your dealer I'd have you guys right as rain. Believe me, components like jets go all the time, motherboards go too, usually in about 10 years though. (BTW your motherboard installed should only be about $650 actually). I'm in Edmonton frequently as I'm originally from there and all my friends have bought their tubs from me so I do their repairs while I'm on vacation lol. What did that $1100 bill have on it. It sounds like your heater kicked the bucket tripping the breaker and, because it was so cold, one of the pump pipes burst and drained the tub. Why was it so expensive, what was on the invoice? So much of this post doesn't make sense to me and I would love to help, PM me if there are ongoing issues and I'll send you my shops phone#.
Same thing said about 16 post's in.
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Just re-read the whole thing. Musta missed that. Anyways, I'm in Edmonton a lot, let me know if you need anymore help in the future