Right from the Artic warranty:
"Your limited warranty does not include repair travel
mileage or for shipping cost assessed by your Factory Authorized Dealer or service agents."
This is written in their warranty you should have no problem with paying the $20 trip charge, you agreed to the terms of the warranty when you purchased the spa.
Gary
And Tom I know that you will see this and I am glad. I am very dissapointed in the service warranty of this product. I have been burned before by Arctic and you were looking into it and then nothing happened.Hi, Ryan. Welcome back! I am sorry to hear of your problems. Yes, I remember about a year ago you had some issues and I thought we had resolved them as best we could. I reviewed your last 50 posts here, and they are universally upbeat and positive in regard to your spa (on 30 Oct 2007 for example you said, "with the new line of jets under warranty, I have had no issues.").
Bosco
Thank You for the heads up on my post Arctic or Clearwater. I've been on the fence between these two Spa manufacttures.
I've been in business for 34 years selling to the public high ticket items 10-100K, and if there is one thing, and one thing only that I have to offer that separates me from my competition is my service to the customer first and fore most.The second most important is the customer feeling comfortable in doing business with me, and third is my price, people are willing to pay a little more up front as long as the service and quality of that service is there. I have had to make some very important business decisions costing thousands out of my pocket to satisfy my customers. This has paid off 10 fold making that one customer happy because that one customer sent many new customers that purchased from my company and not the competition.
Here is my thought about your spa issues
1. Arctic Spas should have taken all these Spas back to there factroy that were on the train that derailed.
This is the only way to do proper quality control before sending this units out to there valued customers.
I'd be willing too bet Arctic received some kind of settlement from either the Railroad or there Insurance Co. for unforeseen damages to there New Spas.
2. Arctic choose too sell these Spas as New Spas to there valued customers knowing that they were damaged in shipment. Again I fell this was a poor business decision on ther part. These should not have been sold as New Spas, but as Referbs only and disclosing why they are Referbs allowing the customer to make there own decision.
3. Arctic Spas is looking at the their bottom line and nothing else. Too grow at the right pace you have to have full control of your company at all times making sure that the customers come first no matter what, or the company cannot growfor very long before it crashes and burns.
4.Arctic can no longer look the other way on any repair issues with these Spas that were on this Train Derailment. They short changed there customers by selling defective Spas as New with unforeseen damages, and future unpredictable problems. This is now coming to the surface and my bite them hard in the@# for many years to come. A quick buck then maybe very expensive to the bottom line for many years to come.
All the issues that Bosco listed with his Spa can easily be contributed too lets say a sudden jolt, or stop. I don't know about you but Spas weren't made to take this kind of punishment.
Unless Arctic Spas had Bosco and all the other customers sign a disclaimer disclosing that there maybe unforeseen damages, Arctic needs too start kissing @#'s.
I was seriously considering buying a Summit Legend SE. Not anymore.I will buy a Spa made in the USA. It will be a Clearwater Orlando Sig.
Sorry for the long write up.
D.L.
GoArcitic
I disagree with you, the dealer is not the one that arranges there own shipping from the factory too them. That is all handled from the manufactures end to get the volume discounted prices for all their dealers. This is know different then Mercedes-Benz shipping vehicles to there independently owned dealerships. If a train derails carrying a load MB vehicles you can bet that not one of those vehicles will ever be sold no matter how minor the damage. This is called Quality Control!!!!
I will agree that it is up to the dealer to refuse damage goods. Bottom line is Who's Name that appears on the product needs too make sure that the valued customer is getting what they paid for a top quality spa.
If the dealer can't cut it it's time too find a new dealer that will. The manufacture is responsible from start to finish. Sure there will be some warranty claims, but it needs to be handle with the least amount of aggravation possible. When a spa manufacture wants to be known as a top quality line they have to surround them selfs with dealers of the same standards.
Your only as good as the support given to the customer. If there is a weak link it needs to be replace ASAP and that comes from the the comany who's name is on the product.
Do we really know a train derailed?
Perhaps this was a poor excuse for a delayed delivery and a damaged skirt.
A heads up that there is a travel fee and what the hourly rate is if not warranty is actually good business. Bosco, would you not want it disclosed?
However, given the history you have had, I would be concerned also. You have been taken advantage of. You should still be insisting they take care of the cabinet as well as the cover and the current leak.
good luck.
I meant to post this in this topic.
Please stop whining. There are NO guarantees in life. Warranties are just a another tactic to help them make a sale....nothing more.
Sometimes you kick....sometimes you get kicked. Deal with it.
Stop blaming everyone, fix the problem and move on. Poop happens and you just happened to be the one to step in it.
Just my opinion.
Smile...life is fun !!!!
;D
Wow. I have little tolerance for whiners and folks who play the victim. The only folks worse are idoits.
You are an a$$.
Bosco isn't playing the victim or whining. he's trying to get his tub fixed by documenting Artic's failure here. He is dealign with it. and this forum is an appropriate place.
Stop blaming folks? like Artic who refuse to honer thier warranty? A dealer who charges top dollar and delivers a damaged product? Yea, it's all cool.
What a donkey.
Unfortunately, there are bad dealers out there that sell good spas. This story with Bosco is not a reflection as a company of Arctic Spas
Right from the Artic warranty:
"Your limited warranty does not include repair travel
mileage or for shipping cost assessed by your Factory Authorized Dealer or service agents."
This is written in their warranty you should have no problem with paying the $20 trip charge, you agreed to the terms of the warranty when you purchased the spa.
Gary
Bzzzzzt. That is Artic's BIG mistake. It IS a reflection of Artic as a whole.
And from what I've been reading. Bosco didn't get a good spa. He' got a bad Artic spa from a bad Artic dealer.
So ... what you are saying is the they should have sent a spa tech out to screw in a few jets ???? Now I know why spas are so expensive. Lots of money spent on doing what the owner can do themselves. "Work together"...yes...you own it, manufacture built it, and dealer sold it. All three need to work together if there is a problem. Just IMO. And of the three, which one do you think cars the most about your spa?? You guessed it....YOU.
I sure I am in the minority, but once I buy something I feel its mine and I am responsible for it....if everything works when I get it then the manufacture did it right. If something breaks after that...so be it. Maybe I got a lemon. Sometimes things work longer that expected and sometimes things break earlier than expected. You just never know.
It does drive my wife crazy ... I don't even like to return stuff to Target or Walmart...I always say that "I bought it...if I changed my mind when I get home...tuff, I made the decision to buy it, I should stick with that decsion no matter what."
Maybe I was a little harsh when I said "Please stop whining." I didn't mean it that way.
It just seems that he was hard on the company even when they were trying to work with him on his issues.
When you take a lot of customer service call for a living, sometimes you look at it from the company side of things.
I meant to post this in this topic.
Please stop whining. There are NO guarantees in life. Warranties are just a another tactic to help them make a sale....nothing more.
Sometimes you kick....sometimes you get kicked. Deal with it.
Stop blaming everyone, fix the problem and move on. Poop happens and you just happened to be the one to step in it.
Just my opinion.
Smile...life is fun !!!!
;D
Kimbo - I understand what you're saying but my point is, Bosco's bad dealer represents Arctic and THEIR product. No matter which way you slice it (no pun intended), that dealer is giving Arctic a bad name from the consumers standpoint. The second Arctic is made aware of a LEGITIMATE issue with a dealer they should step in and take control of the situation. That's what good customer service is - don't you agree that at this point Arctic should be stepping in or do you still think that Bosco should be fighting it out with his dealer getting nothing accomplished except getting his blood pressure elevated? When is enough enough??
Bottom line....there are some really bad dealers out there and some really good dealers out there. Manufacturers should be a lot more motivated to "fix" or close down the bad ones and stand behind their product.
How to Take Care of the Customer
The East Texas Spa Way
1. Sell a quality product
2. Deliver that product undamaged
3. Service the product for free under warranty
4. Service the product for the life of the product for a reasonable fee
5. If delivery is delayed for any reason (train wreck, highjacking, sasquatch attack), provide the customer with a loaner spa at no charge
6. Don't nickel and dime the customer
7. Reap the benefits of a great reputation for taking care of the customer
Terminator
Sounds like the GoArctic way of business!!! If every dealer had these rules, this forum probably wouldnt be necessary!
I'm jealous - can you please send that list to my dealer?
Bohms,
I am an Arctic Dealer but I do feel the same was as you and Bosco on some things. If you re-read my posts, I have said that it bothers me that he is getting service like that, and that he has a bad dealer. He should, and expect to get good service, but unfortunately that is not happening. But, imo, this isn’t a reflection on Arctic Spas, but the dealer that sold Bosco his Arctic Spa.
Unfortunately, there are bad dealers out there that sell good spas. This story with Bosco is not a reflection as a company of Arctic Spas as whole. If it were, their BBB report would look like Thermospas. They wouldn’t be one of the fastest growing companies in Canada for the third straight year. They would be one of only eight spas in the world to be Spa Search certified for the last two years. I have sold Arctic Spas for seven years now, and they do things the right way.
I meant to post this in this topic.
Please stop whining. There are NO guarantees in life. Warranties are just a another tactic to help them make a sale....nothing more.
Sometimes you kick....sometimes you get kicked. Deal with it.
Stop blaming everyone, fix the problem and move on. Poop happens and you just happened to be the one to step in it.
Just my opinion.
Smile...life is fun !!!!
;D
Other than changing the jets Tom, arctic has done nothing for me. New managers, new policies all this stuff, who cares. I have been misinformed, and I feel that I have been left alone. So for these reasons, I sit here very upset with pour quality service and lack of a solid warranty.
Again, I love my tub, I love owning an arctic tub, I have been a believer before the rest of the industry and members of this forum truely accepted Arctic Spa as a leading manufacturer. I havent been on this board for sometime, and the only thing that I really see is more arctic dealers on this forum.
I have sent my local store many people in to purchase an arctic spa, and will continue to recommend, but they will all know just how crappy the local service has been. In my line of work Tom, one individual screws up, the hole department wears thier mistake, so I truely feel that your company should take a look at local service policies a little more than what is taking place.
Bosco - I feel like the minority here but I agree with you 100%. Seems like most people in this thread are either Arctic dealers or own stock in Arctic. You're dealer is horrible and Arctic doesn't feel the need to stand behind their product or correct your dealers wrongdoings.
Wet in Chi Town must be smoking something good. "Work together"????!!!! Peace dude! ::)
Bosco you have every right to expect top notch service from a supposed top notch company.
I think this post hits a nerve with me b/c my Artesian dealer is beyond HORRIBLE!!! Artesian headquarters tells me that they can't make my dealer call me back or make them come out and fix my tub. WHAT???!!!! I was dumbfounded. Anyway, my problem is fixed now but that type of customer service doesn't sit well with me......not after buying a 10K item.
Keep pressing on Bosco don't let these people make you out to be the crazy one to expect good service after spending so much money.
I don't see Arctic trying too put out this fire very quickly.I first heard about Bosco's post on August 14, 2008 at 11:09:53 MDT and reported at 10:12 MDT today. Just over 23 hours.
I first heard about Bosco's post on August 14, 2008 at 11:09:53 MDT and "finally" reported at 11:12 MDT today. Just over 24 hours. That's too long?
Tom
This is why Arctic will never make it to number one, because of remarks like that.
Tom - I think he's talking about the previous issues about the cover and the other warranty issues where Bosco contacted you in the past. At least that's what I think he meant.
Bosco,
This isn't Tom. I am a dealer for Arctic Spas. I am angered to hear the problems that you are having. Again, I can say with confidence that Arctic Spas stands behind their warranty. It comes with a solid warranty. Unfortunately, it sounds like you have more off a dealer issue, and not a warranty or Arctic Spas issue. It was your dealer that drilled too big of a hole. It was your dealer that doesn’t know how to properly diagnosis your error codes. It is your dealer that is charging you to come look at your spa within the warranty when you live close by, not Arctic Spas. Now, this doesnt make any of your wrongs a right, but this is is a dealer issue, and not really with Arctic Spas warranty as a whole issue. I know some of the issues you listed were not caused by the dealer, but it sounds like they were fixed. I would encourage you to go see the store owner, and tell him all the issues you are currently having, and make sure that they get resolved ASAP. Let him know that you were told you wouldn’t be charged to look at the spa within the warranty.
I wish that I personally could help you out. But, please realize that most of the things you listed have to do with a bad dealer and not a bad warranty. Unfortunately somtimes no matter what the brand is, there are going to be a few bad dealers out there that can make things hard for the customer. You can reshearch this forum, and any other for that mattter and see horror stories from owners of just about any brand, and most of the time they all have one common theme, a bad dealer. That is why many people will say on this forum that the dealer is just as important as the quality of the spa.
if you think the warranty on the Arctic is bad then you should take the time to read the fine print on all the other major manufacturers warranties.
just sayin...
It seems that Tom was on another forum this morning at 9:35 a.m. answering someones question. Tom only posted on here at 12:12 p.m. today giving some poor excuse.
ACTION..... speaks louder then words
It seems that Tom was on another forum this morning at 9:35 a.m. answering someones question. Tom only posted on here at 12:12 p.m. today giving some poor excuse.
ACTION..... speaks louder then words
It seems that Tom was on another forum this morning at 9:35 a.m. answering someones question. Tom only posted on here at 12:12 p.m. today giving some poor excuse.
ACTION..... speaks louder then words
Tom is one of the only Managers from SPA MANUFACTURER who actually tries to help out with issues on this forum.
I have to wonder, what would happen if there was a manuf. rep from any other spa company out there, and what kind of attacks would be played out then? :-?
However, none of these posts have swayed me from wanting an Arctic spa, I may just not end up with any spa, and use that money (that I don't have anyway!) to do something more functional to my house, and wait. If I were you, Bosco, I would have filed a complaint with the BBB long ago with the dealer about their business practices. I do agree with most here that a manuf. should be held to their warranties, and it is more than a selling point. If I am spending that amt. cash on something, I want a serviceable product. Good luck, and hopefully things will pan out.
Grumpy nurse needs some excedrin, now.
I want to apologize to you.Congratulations on taking part in your first Forum Feeding Frenzy*.
I have mixed feelings Tom about you looking into my history with the company and posting it. I am ok with you looking at it, and dealing with it, but it is my info to post, and I feel like you made my personal info public knowledge. Telling people about me being nice on the phone and all that, was a little off side, just a little...Thank you for being direct. I kind of felt the same way about your posting a PM, and maybe that was an unconscious response. I guess I should have said something to you right away. But you're absolutely right - our warranty records are confidential and not to be discussed in a public forum. I do apologize, and I will definitely bear that in mind for the future.
WOW.!!!!
These Arctic Spas must not be so bad after all. Just got done selling a Kodiak Legend SE to a repeat customer for his new house that will be done in October. He loved the idea of the ten year warranty and the Onzen system. Then before I was done writing him up, another couple came in and bought a Coyote Outlaw that I have had in the store for a while now. Not bad for a Friday afternoon on a cloudy day.
Gonna make the beer taste pretty good tonight for my Fantasy football draft. :P
Tom, keep up the good work.
The Arm, couldn't have said it any better.
Peace to all, and have a great rest of the Friday. :) :)
Wow! what a blatent attempt at self promotion by an Artic dealer! ;D
IMO this is a good example of a feeding frenzy post, where everybody wants to get a kick in.
Why is it a a "Blatant attempt at self-promotion." when an Arctic dealer makes a comment about how well his day went, but not when another dealer shares his success? See for example http://www.whatsthebest-hottub.com/cgi-bin/yabb/YaBB.pl?num=1216241538/5#5. There are many others, for various brands, and it's nice that dealers have good days and can encourage the rest of us by sharing them.
Come on Tom. You're not the naive, are you? While to your credit, you have gotten onto the proverbial playing field and attempted to move the ball forward in a positive way, Kimbo....errr …Firemarshall Bill has been the Arctic cheerleader.
Or to put it another way, dealers and sales people should be careful posting in threads where their product line is taking a hit. Authentic, quality posts help. Insincere advertising and excuses do not.
Nothing more.
Nothing less.
:)
Mike Blute,
If your point is true about posting irrelevant issues, then why post in this thread. Isnt this thread all about Boscos issues? Pm's maybe a little more appropriate if you wanna get right down to it.
just sayin....
Hey Mike:
We've got spirit yes we do, we got spirit, how bout you............. Mike!!!!!!! :)
GO ARCTIC SPAS!!!!!!! WOOOO HOOOOOOOOOOO!!!!!!! ;D ;) :)
Hey People,
It sure is awful easy to kick somebody while they are down!! I agree with some posters that this has been a feeding frenzy and has gotten way out of control. I have to wonder if the problem was with a different company say one of the "elite most favored spas" on this web site, if we would have had the same response. Just curious!
I belive Arctic could learn a few things from EMFS.
Or not. 8-)
I have to wonder if the problem was with a different company say one of the "elite most favored spas" on this web site, if we would have had the same response. Just curious!
Just ask, and ya'll shall receiveth.......
http://www.whatsthebest-hottub.com/cgi-bin/yabb/YaBB.pl?num=1146099616
That was a fun thread with a happy ending.
Terminator
The key words would be "believe"
I wasnt talking about your spelling. I could care less about grammer, just read some of my posts. The key to my reply was thats just what you believe.
The other key is the link that East Texas showed is great. Im glad that the consumer is happy, but it took some time. Give Bosco and Arctic sometime and it will be taken care of as well. I have full faith that Arctic will take care of the situation! Thats why they are an industry leader!
Yes of course I would like Bosco to be taken care of. Their isnt a lot I can do from this end, just trying to keep things in perspective until he is, cause he will be.
You misinterpreted my last line, I didnt self proclaim ourselves as "the" industry leader like some. I self proclaimed us as "an" industry leader. Believe it or not, Arctic is "an" industry leader.
Youre right! Everyone's a leader in some special way. :D
I am glad to hear that you believe Bosco will eventually be taken care of. ;)
Your are right once again. Let's hope Bosco finally gets a decent tub. :'(
And yoru right, maybe this is only represenatis 1% of the tubs Arctic makes and Boscoe is just the poor sap who got the 1%. That's nobody's faullt!!! Bosco should understand that even though he isn't satisfied, just about every other Arctic customer is so it's all good.
Got it.
Bosco's problem has nothing to do with the quality of the spa purchased, it has more to do with the quality of service he has received. All the components are there in place to give great service on a great product. The dealer just needs to come thru and provide it.
quote author=Bosco][/quote]
Anyways, now that I have your attention Tom, this warranty sucks. You know it and I know it. I have contacted arctic several times
1 brand new tub delivered DAMAGED, i was told that the cedar was damaged due to a train derailment and that they would replace the cedar piece. BULL SHAT no replacement, instead a guy came and sanded that piece and restained it. Looks like crap!!!!!!!!!!!!!
2 a month old the pump went for a dive, service guy comes out, replaces the pump, not with the new pumps that you all went with but with the older one. Great service....but leaves all the water under the compartment.
3 I ask a question about this forever floor that keeps rodents out. Why did I have a bunch of mice in my shell living the warm winter, because the forever floor failed me. Why you ask, because the guys that installed my tub drilled a hole to big for the wire, and left the bottom exposed, and the service department says, not a warranty issue.
4 Loud vibration coming from the pump area. Not a warranty issue, must pay the 100.00 hourly fee to assess it. So I get in there and find the ground wire poorly installed when the service department set up the wiring to the tub. they wrapped it and bent it into place rather than cutting it properly.
5 30 of my 33 jets now replaced as they have all needed replacement. Arctic says in the warranty that if we change anything on our own it will void warranty. So if the jet housing goes for a dive now, does that mean I am not covered because I put new jets in???
6 Two weeks ago, I call with concerns about error messages. I am told that they have no idea what it could mean but if the problem persists than call us back. We could come and check it out, but it will cost you.
7 My tub is flooded in the cabinet. Im told that if service comes, you pay gas fee for them to go around the corner to your house for 20.00. Then im told to go out there and tighten all the clamps or else I pay 100.00 if that was the problem. If it is anything else then they will pay for it. So I might as well be a hotub repair man as they dont want to come out unless they have to.
call us cheerleaders, I call you
(http://i270.photobucket.com/albums/jj88/waylon33/08_hand_drill_452.jpg)
Hey Mike
Enough is enough already. I don't know who you work for, or who you represent, but like many have asked, let this one die for a while will ya??
Tom and Boscoe are working on getting his problems fixed.
If you guys spent half as much time trying to resolve customer problems rather than sling mud on the net Arctic really would be the industry leader!
Just ask, and ya'll shall receiveth.......
http://www.whatsthebest-hottub.com/cgi-bin/yabb/YaBB.pl?num=1146099616
That was a fun thread with a happy ending.
Terminator
We go through this too often; mud slinging and Kool-Aid are not brand specific around here!
There is nothing different about GoArctic's or F.M. Bill's allegiance to Arctic than there is with Jim-Jacuzzi or Term/Chas-Hot Spring or Markee-Marquis…or SpaMan-----Whichever Brand Nowadays. :D
[glow]So what's the latest news Bosco??[/glow]
Jim-Jacuzzi or Term/Chas-Hot Spring or Markee-Marquis…or SpaMan-----Whichever Brand Nowadays.
Are you kidding!!! You think we would give him tools?! Why ruin a good salesman!!! Actually he's pretty good at finding problems in the tradein's when we are not busy, then he tears them apart and tells me I need to fix them!
You tried to slip that last one by LOL.
Too bad Spaman isn't around much anymore. I love to needle him!!! Stuart must have him busy prepping preowned units!!
I have a question (or three), Bosco..If all of your issues were resolved to your satisfaction, would you have ever said anything at all on here? Would you have posted that your tub had all these problems but they were taken care of? Or would you have continued to say that you loved your tub and never mentioned the problems? I guess I don't remember you talking about the other problems until this one unresolved one came up. (or did I just miss the other posts?)
In my mind, if you are taken care of and things are made right ..that's the best you can hope for.
And my final comment, Mr. Mike..if your GMC vehicle broke down and your GMC dealer wouldn't honor what you thought was the warranty and repair it to your satisfaction...do you think he would care that Ford repaired $500000000 vehicles last year? NOPE, he doesn't care. So how Hot Springs handled a situation doesn't help Bosco. :) ;)
Now could all you cheerleaders please start cheering for the
Philadelphia Eagles....it goes like this:
Fly Eagles Fly..on the road to victory...
Fly Eagles Fly...make a touchdown one two three..
Hit 'em low, hit 'em high
as we watch our Eagles Fly...
Fly Eagles Fly.. ;D ;D
Chieffffffffffffffffffffffffssssssssssssssssssssss!!!!!!!!!!!!!
Even though we will be terrible this year.
I'm guessing 4 wins on the low end for the Chefs and 6 wins on the high side (or maybe closer to .500 if Coyle somehow channels Tom Brady)!! The only thing KC fans really have to look forward to is the '09 draft IMO! ;D
At least those Jayhawks had a great season last year and this year should be decent. Who would have ever though a KU football team would be good!?!? The hardest part of watching a KU game is seeing their coach on the sideline and wondering if he's going to drop from a heart attack in the middle of the game! Someone needs to push his away from the buffet table!
Bonn, you are going to need more than a fly eagles fly song to help your team out :o
Mike relax and please stop taking my post and starting fights, honestly man, enough already!!!
I cant believe that you could take my issues, and make it look like you are defending me by having an arguement where you keep repeating the same thing. STOP STOP STOP!!!
Anhyhow, I don't represent any hot tub company other than the now defuct Pehonix rebrander from CO.
(http://i20.photobucket.com/albums/b206/EastTexasSpa/2054996921_454b593c5a-1.jpg)
One of the best T-shirts ever!
Term
The jist of this ordeal comes down to the dealer, Arctic or any manufacturer is responsible in the end of something serious, but if this dealer had just said hey will come check it out it!! It wouldn't have gone this far period. Chit didn't I read he can see the store sign from his house?? ::)
In my opinion the dealer is suppose to be there for the customer,the manufacturer is suppose to be there for the dealer, and if the dealer cant hold up his end of the deal the manufacturer steps in, it just creates more headaches for the customer and more hoops to jump through when that happens. In the big scheme of things its the dealer that took the customers money and vowed to take care of him. I'm not saying the manufacturer isn't off the hook but he relies on the dealer to solve the problem!
It floors me the service people here get from dealers they have bought from, and its not just Arctic but every make thats sold.
Bosco hope ya get taken care of!!
Now on to phase two...................THE COVERPhase II update: replacement approved under warranty.
What a long thread! If the problem is under warranty then no trip charge. If problem is not under warranty then trip charge. There is plenty of markup for both the dealer and the manufacturer to pay for the trip expenses. The rest is just pure boloney IMHO. I've never seen such an attitude towards warranties as a have in this industry. If I didn't love my tub so much I would never buy one knowing that there is such a manufacturer / dealer attitude towards supporting what they sell. This post should be good for another 12 pages of discussion. ::)Scott, I couldn't agree more.
Scott 8-)
Approaching dead horse status.I don't know It seems to be the best ride in town. Wait maybe the warranty on this thread is over. ;D
I will agree that I will never agree with a dealer on this issue. I see it like this. I want to save money, you all want to make money. I just dont like when the dealer gets thier cake and eat it to, they make good money on a sale, and they make even better money when sh#t goes bad.
So do you mean that when you do a warranty call on the product you sell, you are not payed for parts and labor to repair them by the manufacturer?
Ask any other dealer on here if you would like, but we as dealers don’t make money on warranty service calls. Even the dealers that charge gas surcharges are not making money on warranty claims. Now after a warranty is up, and a part goes bad, then sure, we make a little money, but not warranty claims.
So do you mean that when you do a warranty call on the product you sell, you are not payed for parts and labor to repair them by the manufacturer?
Scott :o
AS has been said before , the manufacturers are paying less and less for warranty work. Some as little as $20 a call. $20 doesn't cover the cost of putting the key in the truck and starting it, much less the drive to and from the customers house and the time to do the job. A dealer HAS to cover their costs of doing the warranty work.......... or they WILL go out of business. I have yet to meet a dealer that is willing to, much less afford to, cover the cost of doing warranty work out of their own pocket.
The cost of a spa has become so competitive, that if you add in the cost of doing warranty work to the initial price of the spa (as was done years ago), you now are no longer competitive with joe-blow spas down the street who isn't adding in the cost. Yes, some people will catch that the lesser priced spa requires a co-pay for warranty work, but honestly, most people will only look at the initial price of the spa.
I know a dealer that has never made any money on anything he sells or service. He also lives in a million $ house, has jet skies, 38' cruiser, drives a S550 has a hog. But he has never made any money. :'(
I never said we dont make money, we just dont hit "home runs" like some people like to imply. Hence the phrase "hit singles".
I call charging $100.00 and up an hour + a trip charge making money. Thats a home run!!!
So do you mean that when you do a warranty call on the product you sell, you are not payed for parts and labor to repair them by the manufacturer?
Scott :o
I call charging $100.00 and up an hour + a trip charge making money. Thats a home run!!!
OK So trip fees charges to the customer and doing warranty work. Lets say average trip fee is $35.00 per. if you do 8 warranty calls a day 8x 35.00=$280.00 a day. I'd say that more then covers fuel, ins, & Tec. for that day.
This is much better then having everyone setting around costing money waiing for the phone too ring.
Please if it wasn't profitable why do it.
OK So trip fees charges to the customer and doing warranty work. Lets say average trip fee is $35.00 per. if you do 8 warranty calls a day 8x 35.00=$280.00 a day. I'd say that more then covers fuel, ins, & Tec. for that day.
This is much better then having everyone setting around costing money waiing for the phone too ring.
Please if it wasn't profitable why do it.
As far as warranty stuff goes here is my 2 cents.Well said!! :)
With a purchase of a hot tub, I believe the average person feels, based on decency and reasonableness that buying a 8,000 to 15,000 dollar brand new hot tub, they should be able to expect a few things. Warranty issues will be fixed without hassle.
They should be able to expect that within a reasonable amount of time, the spa should work as designed, and described and promoted by the company to work.
They should be able to expect that if the spa doesnt work according to its design, or malfunctions, it should not cost the customer a dime to get the spa back into working order.
A new spa should not develop "union" issues, or any issues for that matter that should fall on the owners to fix or troubleshoot until the warrant expires.
And to pay someone a trip charge to perform warranty work on said 10,000 dollar spa? You gotta be kidding..
Whos' with me!?
Unfortunately pool and spa people hit singles more often than home runs when we make deals. I gotta work on that warning track power.
Ask any other dealer on here if you would like, but we as dealers don’t make money on warranty service calls. Even the dealers that charge gas surcharges are not making money on warranty claims. Now after a warranty is up, and a part goes bad, then sure, we make a little money, but not warranty claims.
This is saying that you are not making much money
I guess if we all raked it in like many think, I wonder why their isnt spa dealers at every corner like car lots?
I took my Toyota Avalon in for some warranty work. I talked to the service writer and they love warranty work and make a good profit on it.
Scott 8-)
They always give me a new Toyota loaner car while they work on my car. I don't think my spa dealer would give me a loaner tub. If I don't take the free loaner car they will drive me across town to work and pick me up with the courtesy van. Oh BTW with no trip charge.
If your spa dealer charges a trip fee for warranty work I'll bet they'd be willing to waive it if you saved them a trip and brought your spa in for service. ;D ;)
OK So trip fees charges to the customer and doing warranty work. Lets say average trip fee is $35.00 per. if you do 8 warranty calls a day 8x 35.00=$280.00 a day. I'd say that more then covers fuel, ins, & Tec. for that day.
This is much better then having everyone setting around costing money waiing for the phone too ring.
Please if it wasn't profitable why do it.