Hot Tub Forum

Original => Hot Tub Forum => Topic started by: Ezrhydr on May 02, 2016, 12:12:02 am

Title: Can anyone comment on Eco Spas?
Post by: Ezrhydr on May 02, 2016, 12:12:02 am
Looked at an Eco Spa at a Home show. Tried to find reviews but no luck, dose anyone have any experience with these?
Title: Re: Can anyone comment on Eco Spas?
Post by: Sam on May 02, 2016, 01:53:45 pm
Yeah, they are shady.  They say that they have a lifetime warranty on the cover but then they don't honor it.  Those plastic covers will warp over time and the warranty says that warping is only covered at the time of delivery.  It's a joke.  Also, those plastic arms on the covers break all of the time and they don't cover those under warranty either.  Used to sell them but dropped the line because they wouldn't cover that stuff under warranty, though they love to advertise that lifetime warranty.  Total joke.

If you like that style of hot tub you should check out Tuff Spas.  They have a similar design but the cover is set up different so it doesn't warp and is easier to open.  They also use metal arms instead of plastic.
Title: Re: Can anyone comment on Eco Spas?
Post by: Hottubguy on May 02, 2016, 04:10:50 pm
They look like coffins to me. South Pacific used to make them now they are a private label strong spa. I will second the part about their warranties they don't really stand behind them. They are very prone to warping. In that price range you could get a Nordic, or a Viking spa which are made much better. I don't know much about tuff. As a Nordic dealer I will say they are a great factory to deal with and make a great product for the price
Title: Re: Can anyone comment on Eco Spas?
Post by: Chris_H on May 02, 2016, 05:03:41 pm
Any chance someone could send me the details to the Strong Spa Titan Hardcover warranty?  Can't seem to find it on their website.  Gives me pause on the quality of the thing.
Title: Re: Can anyone comment on Eco Spas?
Post by: Hottubguy on May 02, 2016, 07:59:02 pm
Any chance someone could send me the details to the Strong Spa Titan Hardcover warranty?  Can't seem to find it on their website.  Gives me pause on the quality of the thing.

I searched and couldn't find anything. Usually if it's nowhere on the web it worth less then the paper it's printed on
Title: Re: Can anyone comment on Eco Spas?
Post by: pnopper on June 20, 2017, 01:38:53 am
I can recommend Eco Spa with flying colors. I bought one eleven years ago when they were called South Pacific and it is still serving me well. It looks just as good as the day I bought it and I live in east county San Diego. My covers did not warp nor did the levers break like I am reading with other comments. I saw the upgraded version of my spa at a show this weekend and see they changed their name to Eco Spa and really made an effort to improve the product.

I fill mine five months out of the year and have had three issues over 11 years. Once a fuse blew (probably my fault), once I had a leak at the light and finally the covers take on a bit water when it rains but I just drilled holes on the ends and when I open the covers the holes are on the bottom and the water drains out. All easy fixes done by myself.

That being said, my kids are getting too big to get in the spa with my wife and I so I am looking to upgrade size. I do believe the Tuff spa is a great product and am going to another show to compare both Eco and Tuff. We do have a view and the Eco spa lid does block our view so Eco Spa may lose out to the Tuff spa because of the lid. However I want to be clear after reading some negative comments on this blog. In my experience Eco Spa is a great product and if Tuff spa did not offer a more suitable lid for my view I would not even be looking around and just buy another Eco Spa.

Peter
Title: Re: Can anyone comment on Eco Spas?
Post by: Tman122 on June 20, 2017, 07:22:35 pm

I fill mine five months out of the year and have had three issues over 11 years. Once a fuse blew (probably my fault), once I had a leak at the light and finally the covers take on a bit water when it rains but I just drilled holes on the ends and when I open the covers the holes are on the bottom and the water drains out. All easy fixes done by myself.
Peter

So less than 5 years of use? The cover can't be very energy efficient, which may not matter depending where you live, if water leaks in and holes are drilled into the air space to drain it.
Title: Re: Can anyone comment on Eco Spas?
Post by: Sam on June 21, 2017, 01:30:19 pm
From what I understand, it's cold climates where the cover warps and the arms break.  The difference in temperatures between under the lid and above in the winter are what cause the warping and they absolutely refuse to cover it in their "lifetime warranty".  The cold temperatures are also the major contributing factor to their plastic arms breaking, which is also not included in the warranty.  They sell those arms for about $75.  It's a sham.

Tuff Spas however fixed all of these problems and has a true lifetime warranty.  They are a fantastic company that takes care of their customers and does the right thing.  I strongly endorse Tuff Spas.
Title: Re: Can anyone comment on Eco Spas?
Post by: pnopper on June 23, 2017, 12:47:39 am
OK, warping at cold temperatures makes sense and I live in a warm climate. The Eco (South Pacific) uses 2 large pieces to cover the spa and the Tuff uses 4 smaller pieces to cover the spa therefore any warping will be minimized on 4 pieces assuming it is a materials issue of roti-molded plastic and not a design or manufacturing issue. Thank you for the clarification.
As a side note, I noticed they moved the handle on the eco to the outside on the current models therefore stopping the issue of taking on water inside the lids. Maybe I just got lucky but my spa has served me well for 11 years and the roto-molded plastic looks as good as the day I bought it with really no maintenance. And yes it does look a bit like a coffin but even the strongest storm never blew the lids off my coffin while I slept hard and I never had to replace a ratty looking sun damaged lid, and yes it is quite efficient.
Also when I bought mine it was really cheap and maybe that is why it exceeded my expectations. The Eco has come up on price quite a bit since then and when you pay bigger dollars you have higher warrantee expectations.
Title: Re: Can anyone comment on Eco Spas?
Post by: pnopper on July 09, 2017, 02:16:07 pm
Just a final note. I went to the Del Mar fair to check and see what kind of a deal (show price) I could get on a Tuff Spa. Their show price was considerably less than the Eco spa show price so I purchased the Tuff Spa. It looks like the old South Pacific (eco Spa) is trying to improve their product and come in at a new price point. At that higher price point Eco should replace the plastic arms on the lids with something better and work on providing better customer warrantee service.
Thank you Sam for your input and hopefully this subject will help someone make an informed decision.
Peter
Title: Re: Can anyone comment on Eco Spas?
Post by: Sam on July 13, 2017, 04:47:45 pm
Just a final note. I went to the Del Mar fair to check and see what kind of a deal (show price) I could get on a Tuff Spa. Their show price was considerably less than the Eco spa show price so I purchased the Tuff Spa. It looks like the old South Pacific (eco Spa) is trying to improve their product and come in at a new price point. At that higher price point Eco should replace the plastic arms on the lids with something better and work on providing better customer warrantee service.
Thank you Sam for your input and hopefully this subject will help someone make an informed decision.
Peter

Nice!  Congrats on the purchase.  Report back after you've had it for awhile.  There aren't a lot of Tuff owners on here and I'm sure people would appreciate your experience.
Title: Re: Can anyone comment on Eco Spas?
Post by: Amy35 on July 24, 2017, 06:05:40 pm
I purchased my Eco Spa almost 3 years ago, and I disagree with some of the previous posts. I have had no issues what so ever with the cover warping or with the cover arms breaking. In fact, my lifetime warranty clause actually lists the cover arms are covered for life so I am not worried at all! This has easily been the best spa I have owned, and I have owned several other brands in the past. Not to mention the company that I bought it from has been extremely helpful through out the whole process. I know I can always call them and get my questions answered.
Title: Re: Can anyone comment on Eco Spas?
Post by: Sam on July 27, 2017, 02:06:16 pm
I purchased my Eco Spa almost 3 years ago, and I disagree with some of the previous posts. I have had no issues what so ever with the cover warping or with the cover arms breaking. In fact, my lifetime warranty clause actually lists the cover arms are covered for life so I am not worried at all! This has easily been the best spa I have owned, and I have owned several other brands in the past. Not to mention the company that I bought it from has been extremely helpful through out the whole process. I know I can always call them and get my questions answered.

Well it seems odd that they would sell them online if they are covered by a lifetime warranty.  Could you post a picture of your warranty to show us?  I know for a fact that the arms weren't covered a couple of years ago.  It also seems weird that this is your first and only post.  You wouldn't happen to work for Eco Spas would you?  I hate to sound like a jerk but most people don't come to this forum for their first post 3 years after they purchase their spa and come straight to a week and a half old thread for their only post.
Title: Re: Can anyone comment on Eco Spas?
Post by: Tman122 on July 27, 2017, 07:23:40 pm
I purchased my Eco Spa almost 3 years ago, and I disagree with some of the previous posts. I have had no issues what so ever with the cover warping or with the cover arms breaking. In fact, my lifetime warranty clause actually lists the cover arms are covered for life so I am not worried at all! This has easily been the best spa I have owned, and I have owned several other brands in the past. Not to mention the company that I bought it from has been extremely helpful through out the whole process. I know I can always call them and get my questions answered.

Bill........spam warning.
Title: Re: Can anyone comment on Eco Spas?
Post by: Sam on July 28, 2017, 02:08:28 pm
For clarification in my post:  They sell the plastic replacement arms online which would seem strange if they were covered under the lifetime warranty.  Eco Spas doesn't put their warranty on their website either so we can no longer verify.  They used to have it up and pulled it down due to their competitors talking about the warping covers.

I only know all of this because I used to sort of sell them.  It's a long story but we stopped due to the issues mentioned above.  They definitely did not cover the arms or warping under warranty.  It's exactly why we stopped working with them.  We had a lot of angry customers and their response was to basically tell us to pound sand. 
Title: Re: Can anyone comment on Eco Spas?
Post by: BullFrogSpasMN on July 28, 2017, 02:33:27 pm
For clarification in my post:  They sell the plastic replacement arms online which would seem strange if they were covered under the lifetime warranty.  Eco Spas doesn't put their warranty on their website either so we can no longer verify.  They used to have it up and pulled it down due to their competitors talking about the warping covers.

I only know all of this because I used to sort of sell them.  It's a long story but we stopped due to the issues mentioned above.  They definitely did not cover the arms or warping under warranty.  It's exactly why we stopped working with them.  We had a lot of angry customers and their response was to basically tell us to pound sand.

It's all BS...lifetime warranties don't exist in this industry, and if they do they are written with so much fine print & red tape it's almost laughable...just like "LIFETIME WARRANTY" on the Shell, but just remember if the shell cracks or de-laminiates the local dealer charges you to pick it up, then the manufacturer charges shipping to the factory, takes 12 weeks to repair, then guess what you get to pay the shipping & delivery charges back to your house so your "LIFETIME WARRANTY" has just cost you $1,500 on a spa that may be 9 years old and only worth $3,000 at most. Get what you pay for just like anything else in life.
Title: Re: Can anyone comment on Eco Spas?
Post by: Tman122 on July 28, 2017, 10:43:28 pm
I think according to any law lifetime means 7 years.
Title: Re: Can anyone comment on Eco Spas?
Post by: BullFrogSpasMN on July 29, 2017, 11:17:16 am
I think according to any law lifetime means 7 years.

It's funny but I'd almost rather buy a product with a 7 year warranty vs. a Lifetime Warranty.  At least I know a 7 year warranty can be 'legit' whereas anytime I see "Lifetime" I immediately look for the fine print to see what the "escape clauses" are.
Title: Re: Can anyone comment on Eco Spas?
Post by: meriflower on July 29, 2017, 01:42:01 pm
I think according to any law lifetime means 7 years.

It's funny but I'd almost rather buy a product with a 7 year warranty vs. a Lifetime Warranty.  At least I know a 7 year warranty can be 'legit' whereas anytime I see "Lifetime" I immediately look for the fine print to see what the "escape clauses" are.

Bullfrog offers a lifetime warranty on their "EnduraFrame" but on their X series they give it 5 yrs.
Title: Re: Can anyone comment on Eco Spas?
Post by: 39lasalle on July 29, 2017, 08:17:31 pm
Ad we call it in the automotive aftermarket industry it is "LIMITED LIFETIME WARRANTY"!!!!!    What the hell does that mean? 

To me it means to take care of customer but then againmy customers are spending thousands every month , year after year.

A little different!

Lol

39

Title: Re: Can anyone comment on Eco Spas?
Post by: Proud American on August 27, 2017, 05:51:27 pm
 I love my Eco Spa! I am a very happy customer. They are the original company that started it all. There are allot of dealers and manufactures that come on these forums to bad mouth each other. The facts are Eco Spas are made by a company with a great reputation that has been manufacturing from polyethylene since 1959. Believe me I research! They have had the same locations in Southern California for over 60 years. My neighbors turned me onto this product about 10 years ago. Both of our spas look like the day we bought them and the one time I needed service they were great! They have power clamps that lock the 2 piece hardtop down into place (impossible to warp) much better than any vinyle top or even the tuff spa cover with no power clamps. Take it from me these Spas Rock! Keep going Eco Spas!
Title: Re: Can anyone comment on Eco Spas?
Post by: Sam on August 28, 2017, 02:37:13 pm
well you are clearly an employee of this company.  Your first post here and you came straight to this old post?  It reads like an employee.  You know what year your company started rotomolding?  How many customers know the year that their manufacturer started?  Most people can't even remember the brand they bought.
Title: Re: Can anyone comment on Eco Spas?
Post by: BullFrogSpasMN on August 28, 2017, 02:48:10 pm
When your only tangible feature is overselling the cover of the spa it's time to look at other brands...are you spending 3-6k on a cover or on a hot tub? The cover is simply to distract you on how under built the rest of the that Rubbermaid tote is.
Title: Re: Can anyone comment on Eco Spas?
Post by: Proud American on August 28, 2017, 07:13:24 pm
I came on here to look at reviews because someone I recommended Eco Spas to said people were bad mouthing the company on here. Everyone I know that has an Eco Spa has had very little problems and said the cost has been worth every penny. I share in that concensus. My spa has performed wonderfully over the years. Believe me I have owned many different hot tubs over my lifetime, the vinyle tops are no good they simply just don't last. What is more the Eco Spa has a one piece bottom structure so everything inside stays bone dry and no critters ever get in it. Most other spas have wood frames that eventually rot out. I've seen this first hand up close and personal! I've been there and done that with traditional spas and I've had houses in Las Vegas and in Big Bear Ca. Eco Spas are great product. I have and will continue to recommend the product to everyone.
Title: Re: Can anyone comment on Eco Spas?
Post by: Tman122 on August 28, 2017, 07:54:38 pm
When your only tangible feature is overselling the cover of the spa it's time to look at other brands...are you spending 3-6k on a cover or on a hot tub? The cover is simply to distract you on how under built the rest of the that Rubbermaid tote is.

LOL hey, don't knock Rubbermaid totes......
Title: Re: Can anyone comment on Eco Spas?
Post by: Sam on August 30, 2017, 04:46:14 pm
I came on here to look at reviews because someone I recommended Eco Spas to said people were bad mouthing the company on here. Everyone I know that has an Eco Spa has had very little problems and said the cost has been worth every penny. I share in that concensus. My spa has performed wonderfully over the years. Believe me I have owned many different hot tubs over my lifetime, the vinyle tops are no good they simply just don't last. What is more the Eco Spa has a one piece bottom structure so everything inside stays bone dry and no critters ever get in it. Most other spas have wood frames that eventually rot out. I've seen this first hand up close and personal! I've been there and done that with traditional spas and I've had houses in Las Vegas and in Big Bear Ca. Eco Spas are great product. I have and will continue to recommend the product to everyone.

You are an employee of eco spas
Title: Re: Can anyone comment on Eco Spas?
Post by: Tman122 on August 30, 2017, 05:50:40 pm
I came on here to look at reviews because someone I recommended Eco Spas to said people were bad mouthing the company on here. Everyone I know that has an Eco Spa has had very little problems and said the cost has been worth every penny. I share in that concensus. My spa has performed wonderfully over the years. Believe me I have owned many different hot tubs over my lifetime, the vinyle tops are no good they simply just don't last. What is more the Eco Spa has a one piece bottom structure so everything inside stays bone dry and no critters ever get in it. Most other spas have wood frames that eventually rot out. I've seen this first hand up close and personal! I've been there and done that with traditional spas and I've had houses in Las Vegas and in Big Bear Ca. Eco Spas are great product. I have and will continue to recommend the product to everyone.

Hows the hydrotherapy? How many engineers do you have on staff to design your plumbing to improve efficiency and feel?
Title: Re: Can anyone comment on Eco Spas?
Post by: Hottubguy on August 30, 2017, 08:00:09 pm
I came on here to look at reviews because someone I recommended Eco Spas to said people were bad mouthing the company on here. Everyone I know that has an Eco Spa has had very little problems and said the cost has been worth every penny. I share in that concensus. My spa has performed wonderfully over the years. Believe me I have owned many different hot tubs over my lifetime, the vinyle tops are no good they simply just don't last. What is more the Eco Spa has a one piece bottom structure so everything inside stays bone dry and no critters ever get in it. Most other spas have wood frames that eventually rot out. I've seen this first hand up close and personal! I've been there and done that with traditional spas and I've had houses in Las Vegas and in Big Bear Ca. Eco Spas are great product. I have and will continue to recommend the product to everyone.

Hows the hydrotherapy? How many engineers do you have on staff to design your plumbing to improve efficiency and feel?

Aren't Ecco spas private labeled South Pacific and string spas?
Title: Re: Can anyone comment on Eco Spas?
Post by: Abassidr40 on August 31, 2017, 04:06:21 pm
I have a spa repair company and have worked on thousands of spas over time.  I went to work on an ECOSPA the other day and was very impressed with the construction of the spa and the way it was well sealed all the way aroud...including the cover. I can't tell you how many calls I've been on where the spas wooden base has rotted away and water or critters have damaged the inside of the unit. I also found it very easy to work on as there was no need to drain it or dig out foam. This spa had a thermal blanket material. (Not the first time I've seen it). The components were easy to get to and the pump and pack were of good quality. The problem was a quick fix I just needed a small part, the customer put me on the phone with the manufacturer in the sent the part overnight with no charge. So from a professional standpoint I can tell you all around it's a good, well made unit. From a personal point of view I have no idea since I've never owned one, but if I was going to buy one...that would be it. Hopefully this helps.
Title: Re: Can anyone comment on Eco Spas?
Post by: Sam on August 31, 2017, 06:01:32 pm
Lol, nobody believes you either.  10 years and nobody has ever posted about eco spas.  Now in 2 weeks we get three people who have never visited the forum before and their first post goes straight to this thread.  Nice try eco spas. 

Do us a favor and post a full copy of your warranty where everyone can see that you don't cover warping of your cover.  It used to be posted online but was taken down.  The exact language was:

They are molded with a high grade polyethylene resin for toughness.  The expansion factor of this material however is very high and may cause some distortion during extreme temperature conditions which could cause the seal to part, clamps are installed to minimize this condition and should always be used.......Warpage is warranted at the time of delivery only.  The cost of removing, reinstalling, and any related shipping charges are the responsibility of the spa owner.

Nice "lifetime warranty" that only covers delivery day and the customer has to pay hundreds of dollars to have the cover shipped and installed, lol.  I am personally aware of numerous people who had warped covers and your company refused to replace them under warranty.  When the problem got bad enough, you changed the language of the warranty, added annoying clamps, and shortened the width of the spas.

I will admit that this has been a few years ago, so the language may have changed but we don't know for sure because you can no longer find the warranty on line.  Most reputable companies place their warranty in a conspicuous place on their website.  I've usually found that if it's not posted, there must be a reason.




Title: Re: Can anyone comment on Eco Spas?
Post by: Sam on August 31, 2017, 06:03:28 pm
Forgot to add that the plastic arms always break and also are not covered under the "lifetime warranty".  There are 4 of them and they are like $50 each.  In cold climates, the plastic gets brittle and they break pretty frequently.
Title: Re: Can anyone comment on Eco Spas?
Post by: Tman122 on August 31, 2017, 06:40:09 pm
I have a spa repair company and have worked on thousands of spas over time.  I went to work on an ECOSPA the other day and was very impressed with the construction of the spa and the way it was well sealed all the way aroud...including the cover. I can't tell you how many calls I've been on where the spas wooden base has rotted away and water or critters have damaged the inside of the unit. I also found it very easy to work on as there was no need to drain it or dig out foam. This spa had a thermal blanket material. (Not the first time I've seen it). The components were easy to get to and the pump and pack were of good quality. The problem was a quick fix I just needed a small part, the customer put me on the phone with the manufacturer in the sent the part overnight with no charge. So from a professional standpoint I can tell you all around it's a good, well made unit. From a personal point of view I have no idea since I've never owned one, but if I was going to buy one...that would be it. Hopefully this helps.

Yes, I want to see the full warranty. I want to know what type of pumps they use and what is the GPM. What is the R factor of both the cover and the side walls.

And to say you've seen rotten wood on tubs......how old? I have also seen and serviced thousands of tubs and rotten wood is common......WHEN THEY ARE 20-30 years old!!! Ever seen a 20-30 year old Eco?
Title: Re: Can anyone comment on Eco Spas?
Post by: Abassidr40 on September 01, 2017, 02:05:36 pm
Strange, every good/positive post on this site about EcoSpa is from customers who have actually owned the product (excluding myself), and all the negative posts are from people who have NEVER owned one.
Title: Re: Can anyone comment on Eco Spas?
Post by: The Wizard of Spas on September 01, 2017, 05:42:57 pm
Strange, every good/positive post on this site about EcoSpa is from customers who have actually owned the product (excluding myself), and all the negative posts are from people who have NEVER owned one.

Don't have a dog in the race in this but you have to admit it is pretty peculiar that there are never, ever posts about Eco Spas and now we like 3 people gushing about it, and mentioning things that your typical customer wouldn't mention, and pushing points that do indeed sound like a product pitch...

But hey- Maybe it is a coincidence.  Fair enough.  Regardless- Good luck moving forward.
Title: Re: Can anyone comment on Eco Spas?
Post by: Proud American on September 01, 2017, 05:59:30 pm
I'm retired marine corps and U.S.M.C.R 20 years thank you. I currently teach Ethics classes at CSULA.. I have reached out to the Eco Spas Company to let them know about this website seeing as your convinced I'm an employee. Sam you are clearly someone who works for another company and your intent is malice driven and misguided. I recommend Eco Spa to everyone.. I hope someone gives you a Hug Sam and that you find your way in this world without Hate and  bias. Eco Spa is a great company.. How do I know? I've owned my spa for over a decade my neighbor and a colleague both own a Eco Spa and we all Enjoy this product very much..  :)
Title: Re: Can anyone comment on Eco Spas?
Post by: Proud American on September 01, 2017, 06:26:34 pm
Also... I am the one guilty of telling people that are familiar with Eco Spa to come on here after seeing all the bogus negative responses by the same 1 or 2 people.. More to come from actual customers hopefully.. I also hope the factory replies... Good luck everyone.
Title: Re: Can anyone comment on Eco Spas?
Post by: 39lasalle on September 01, 2017, 07:43:13 pm
I want to believe..... why don't you guys with the Eco Spas go to the other other 2 sections and post reviews and pictures of your tubs?

Also, maybe participate in the site more verse an anonymous poster with an extremely low post #


Food for thought

39
Title: Re: Can anyone comment on Eco Spas?
Post by: Tman122 on September 01, 2017, 08:59:07 pm
I still wana see the full warranty and specs on the tubs. I like plastic for it's durability. Rotomold can be long lasting and good value.

But with no hydrotherapy a heated galvanized livestock tank is cheaper.
Title: Re: Can anyone comment on Eco Spas?
Post by: Sam on March 18, 2018, 05:38:41 pm
Just wanted to update this thread with some reviews I found on Eco Spas yelp page that talk about their covers warping and not being covered under warranty.

https://www.yelp.com/biz/ecospas-adelanto (https://www.yelp.com/biz/ecospas-adelanto)

Some highlights:

Quote
The tub itself is fine.  My cover is warping up at the corners, which is apparently a common problem and one that is not covered by warranty.  Buyer beware!

Quote
I rarely post anything but i want others to know about how bad the service from this company is. I have only had this spa over a year and a half. The tub is ok, the cover warps and the five year warranty is worth nothing if they dont back it up. They say they will back it up but then never call you back or answer the phone. Just lies and more lies from  sun fun pool outlet. The owner Richard Heinsman and pedro dont trust anything that comes out of their mouth.   BUYERS BEWARE DO NOT BUY FROM THEM!
Title: Re: Can anyone comment on Eco Spas?
Post by: PeterD on May 04, 2018, 01:32:26 am
I can recommend Eco Spa with flying colors.

.... I am looking to upgrade size. I do believe the Tuff spa is a great product and am going to another show to compare both Eco and Tuff

Peter

I'm looking to buy a used EcoSpa.  I've enabled messaging on my profile, if you want to sell plz let me know.  I'm in San Diego (east county).

LOL.... Peter too

Title: Re: Can anyone comment on Eco Spas?
Post by: Sam_J on September 12, 2018, 06:49:36 pm
My name is Sam Jarrett, I’m the only Eco dealer named Sam, the person claiming to be Sam in this forum is either using a fake name or does not exist.
 
Eco-Spa is the original hard cover spa that was invented by Fusion Pacific in 2004. From 2006 thru 2012 Fusion pacific private labeled over 6000 hard cover spas for Tuff Spas of Glendale Arizona. Tuff Spas of Glendale Arizona sold these spas under the Tuff Spa name and represented themselves as the manufacturer.
 
In 2012 Fusion Pacific stopped manufacturing  spas for Tuff Spas of Glendale Arizona.  At that time, I felt it important for my company to continue with a tried and true product that I would be proud to continue selling, so I stayed with Fusion Pacific and became and Eco Spa dealer.  This move was the best decision I ever made.  I am happy to report in my 10 years of selling this product, Eco has always stood behind the lifetime cover and arm warranty and so have I as a dealer for them.
 
I find it amusing that in this forum you wont find an actual customer that has had a problem with our warranty, but a supposed dealer.
 
So don’t be deceived! If you are a potential customer looking at both products trying to decide which brand makes the most sense for you, I would recommend looking at both products in person and look at actual customer reviews from your potential dealer.
 
Title: Re: Can anyone comment on Eco Spas?
Post by: Hottubguy on September 12, 2018, 07:29:45 pm
My name is Sam Jarrett, I’m the only Eco dealer named Sam, the person claiming to be Sam in this forum is either using a fake name or does not exist.
 
Eco-Spa is the original hard cover spa that was invented by Fusion Pacific in 2004. From 2006 thru 2012 Fusion pacific private labeled over 6000 hard cover spas for Tuff Spas of Glendale Arizona. Tuff Spas of Glendale Arizona sold these spas under the Tuff Spa name and represented themselves as the manufacturer.
 
In 2012 Fusion Pacific stopped manufacturing  spas for Tuff Spas of Glendale Arizona.  At that time, I felt it important for my company to continue with a tried and true product that I would be proud to continue selling, so I stayed with Fusion Pacific and became and Eco Spa dealer.  This move was the best decision I ever made.  I am happy to report in my 10 years of selling this product, Eco has always stood behind the lifetime cover and arm warranty and so have I as a dealer for them.
 
I find it amusing that in this forum you wont find an actual customer that has had a problem with our warranty, but a supposed dealer.
 
So don’t be deceived! If you are a potential customer looking at both products trying to decide which brand makes the most sense for you, I would recommend looking at both products in person and look at actual customer reviews from your potential dealer.


The other person named Sam on this thread never said he was a Ecco dealer and it’s possible there is more then one person named Sam in the Hot Tub industry lol
Title: Re: Can anyone comment on Eco Spas?
Post by: Tman122 on September 13, 2018, 07:41:45 am
Good economy tubs fit a niche. But they are not premium tubs.
Title: Re: Can anyone comment on Eco Spas?
Post by: d00nut on September 13, 2018, 11:37:56 am
My name is Sam Jarrett, I’m the only Eco dealer named Sam, the person claiming to be Sam in this forum is either using a fake name or does not exist.

How do we know that you are really Sam Jarrett though?  Please post at least 3 documents proving so.  The other Sam, we will call him fake Sam, gets a pass this time because... well he has been contributing here for more than 1 day.   ;D
Title: Re: Can anyone comment on Eco Spas?
Post by: Spatech_tuo on September 13, 2018, 04:37:36 pm
Will the REAL Eco dealer named Sam please stand up...!!!
Title: Re: Can anyone comment on Eco Spas?
Post by: Tman122 on September 13, 2018, 06:22:39 pm
Got a warranty document for me Sam?
Title: Re: Can anyone comment on Eco Spas?
Post by: Sam on September 14, 2018, 11:13:00 am
(https://i.imgur.com/ToT3tr9.png)
Title: Re: Can anyone comment on Eco Spas?
Post by: Sam on September 14, 2018, 11:29:29 am
Maybe things have changed, but here's a picture of their warranty from only a few years ago.

(https://i.imgur.com/EK2Unk6.jpg)

It specifically excludes warping, which is what was referenced in the yelp review above.  I've personally seen numerous warped covers and personally seen Eco refuse to replace them. 

And if their arms are covered under the lifetime warranty, why do they sell them through a link on their website?  If you click parts in the first link, it takes you to the 2nd link.

http://www.ecospas.com/ (http://www.ecospas.com/)

https://www.fusionspaparts.com/Spa-Arms.html (https://www.fusionspaparts.com/Spa-Arms.html)

In creating this post, I noticed that they now put their warranty on their website.  They did not use to do this and it looks like it started in 2017.  They also changed the warranty to state that the plastic arms are now covered.  This also appears to be as of 2017.  I'm assuming anyone who purchased prior to 2017 is not included in this, which is why they sell the arms for $40 a piece on their website.


I don't have a vendetta or anything.  I'm just simply stating facts and things that I have experienced firsthand. 

I'll be the first to admit when a competitor of mine is a good company with a good product.  I've clearly demonstrated that for years on this forum.  I try to remain objective and honest.  It disgusts me when companies engage shady business tactics.  It's not hard to be an honest business person and make money.
Title: Re: Can anyone comment on Eco Spas?
Post by: Sam on September 14, 2018, 11:46:23 am
Here's a yelp review from October 2017 talking about warping and not being covered.

(https://i.imgur.com/sQAsXDJ.png)


Please don't call me a liar when there is hard evidence to back up my claims.
Title: Re: Can anyone comment on Eco Spas?
Post by: Sam on September 14, 2018, 11:51:02 am
And here is a picture of a warping cover which they refused to replace.

(https://i.imgur.com/0p8U1uG.jpg?1)


I think that's what you would call a mic drop



*Edited to reduce image size
Title: Re: Can anyone comment on Eco Spas?
Post by: Tman122 on September 14, 2018, 07:06:40 pm
Sam beatin up Sam
Title: Re: Can anyone comment on Eco Spas?
Post by: Hottubguy on September 14, 2018, 08:18:46 pm
And here is a picture of a warping cover which they refused to replace.

(https://i.imgur.com/0p8U1uG.jpg?1)


I think that's what you would call a mic drop


I love selling against them at fairs and shows. They might
Be decent tubs but they look like a coffin. Ugly looking
*Edited to reduce image size
Title: Re: Can anyone comment on Eco Spas?
Post by: Amy35 on August 29, 2019, 02:32:44 pm
I saw this video the other day explaining the true differences between Eco Spas and Tuff Spas. Very informative, I suggest any one considering these brands to watch this.

https://youtu.be/jxz0kEwCjWQ

Title: Re: Can anyone comment on Eco Spas?
Post by: Tman122 on August 29, 2019, 06:02:03 pm
I saw this video the other day explaining the true differences between Eco Spas and Tuff Spas. Very informative, I suggest any one considering these brands to watch this.

https://youtu.be/jxz0kEwCjWQ

It would be very easy for Tuff to do the same thing (youtube video) to show how they are better.

Welcome to the forum Amy, How is your job at Ecco Spas going? Please let everyone know up front your affiliation.
Title: Re: Can anyone comment on Eco Spas?
Post by: Tube Guy on September 23, 2019, 04:28:03 pm
Well, the video that Ecospa made is rather convincing.   I'm glad they made it as I do the same in my biz though I am not so overt.  Frankly I like it.

I'm looking for a hard cover, low profile spa.  I was about to pull the trigger on the Tuffspa Platinum 650.  I got a price of $6499 on it, which seems decent.  I don't mind paying more for a better product.  I'm a parts guy.  I'm very pragmatic about these things. 

I hate spa covers.  They look like hell.  I have a natural setting in Southern California where the summer heat will bear down on the spa.  If Eco Spa had a reputation for covering warping under warranty I'd be down.   

I need to buy soon.  Any other brands that you folks would consider?  The Tuffspa 650 is 77x77 and about 36" high WITH the cover closed.  I'm trying to keep this as unnoticeable as possible.   Tons of jets are not a biggie.  Quality is. 

HELP PLEASE!!!
Title: Re: Can anyone comment on Eco Spas?
Post by: Hottubguy1974 on October 08, 2019, 06:28:09 pm
I have had nothing but praise for my Eco Spa. I have haven't had any issues with the company or their customer service.
I love my Eco Spa and bought it because it was recommended to me from someone you had one for about 7 years.
So for me, I like that it almost chemical-free, we put in 2 tablespoons of chlorine in per month and change the water about once a year. It is the easiest spa I have ever owned.
Title: Re: Can anyone comment on Eco Spas?
Post by: Sam on October 09, 2019, 03:00:17 pm
I have had nothing but praise for my Eco Spa. I have haven't had any issues with the company or their customer service.
I love my Eco Spa and bought it because it was recommended to me from someone you had one for about 7 years.
So for me, I like that it almost chemical-free, we put in 2 tablespoons of chlorine in per month and change the water about once a year. It is the easiest spa I have ever owned.

tell us what special system eco has that allows for this magical "almost chemical free" system that no other company has figured out?  You clearly work for the factory so lets hear your sales pitch.
Title: Re: Can anyone comment on Eco Spas?
Post by: Hottubguy on October 09, 2019, 03:48:56 pm
I have had nothing but praise for my Eco Spa. I have haven't had any issues with the company or their customer service.
I love my Eco Spa and bought it because it was recommended to me from someone you had one for about 7 years.
So for me, I like that it almost chemical-free, we put in 2 tablespoons of chlorine in per month and change the water about once a year. It is the easiest spa I have ever owned.

tell us what special system eco has that allows for this magical "almost chemical free" system that no other company has figured out?  You clearly work for the factory so lets hear your sales pitch.

Think my account got hacked.  I never wrote any of that
Title: Re: Can anyone comment on Eco Spas?
Post by: silversun on October 11, 2019, 02:59:07 pm
Wow wtf!? Who would hack your account just to post an overly glowing and completely BS statement like this? Who are these people? !!
Title: Re: Can anyone comment on Eco Spas?
Post by: Tman122 on October 11, 2019, 03:22:09 pm
I have had nothing but praise for my Eco Spa. I have haven't had any issues with the company or their customer service.
I love my Eco Spa and bought it because it was recommended to me from someone you had one for about 7 years.
So for me, I like that it almost chemical-free, we put in 2 tablespoons of chlorine in per month and change the water about once a year. It is the easiest spa I have ever owned.

tell us what special system eco has that allows for this magical "almost chemical free" system that no other company has figured out?  You clearly work for the factory so lets hear your sales pitch.

Think my account got hacked.  I never wrote any of that

NO, its a different user name. But still BS
Title: Re: Can anyone comment on Eco Spas?
Post by: Hottubguy on October 11, 2019, 07:03:24 pm
I have had nothing but praise for my Eco Spa. I have haven't had any issues with the company or their customer service.
I love my Eco Spa and bought it because it was recommended to me from someone you had one for about 7 years.
So for me, I like that it almost chemical-free, we put in 2 tablespoons of chlorine in per month and change the water about once a year. It is the easiest spa I have ever owned.

tell us what special system eco has that allows for this magical "almost chemical free" system that no other company has figured out?  You clearly work for the factory so lets hear your sales pitch.

Think my account got hacked.  I never wrote any of that

NO, its a different user name. But still BS

Oh snap just picked up on that. Very similar name to mine. Still a crock of you know what post
Title: Re: Can anyone comment on Eco Spas?
Post by: Spatech_tuo on October 12, 2019, 08:20:04 pm
I have had nothing but praise for my Eco Spa. I have haven't had any issues with the company or their customer service.
I love my Eco Spa and bought it because it was recommended to me from someone you had one for about 7 years.
So for me, I like that it almost chemical-free, we put in 2 tablespoons of chlorine in per month and change the water about once a year. It is the easiest spa I have ever owned.

tell us what special system eco has that allows for this magical "almost chemical free" system that no other company has figured out?  You clearly work for the factory so lets hear your sales pitch.

Think my account got hacked.  I never wrote any of that

NO, its a different user name. But still BS

Oh snap just picked up on that. Very similar name to mine. Still a crock of you know what post

LOL, I thought you were joking and knew it was someone else.
Title: Re: Can anyone comment on Eco Spas?
Post by: Hottubguy on October 12, 2019, 08:27:20 pm
I have had nothing but praise for my Eco Spa. I have haven't had any issues with the company or their customer service.
I love my Eco Spa and bought it because it was recommended to me from someone you had one for about 7 years.
So for me, I like that it almost chemical-free, we put in 2 tablespoons of chlorine in per month and change the water about once a year. It is the easiest spa I have ever owned.

tell us what special system eco has that allows for this magical "almost chemical free" system that no other company has figured out?  You clearly work for the factory so lets hear your sales pitch.

Think my account got hacked.  I never wrote any of that

NO, its a different user name. But still BS

Oh snap just picked up on that. Very similar name to mine. Still a crock of you know what post

LOL, I thought you were joking and knew it was someone else.

No I saw it and was like wtf. Another clown post about eco though. They look like something to be buried in not soak in
Title: Re: Can anyone comment on Eco Spas?
Post by: Guero on August 07, 2020, 01:35:35 pm
    We've sold hundreds of Eco Spas and we've yet
to repair one, save for a cover arm that was covered
by their lifetime warranty.
    Needless to say, we are entirely confident in Eco Spas
lifetime warranty.
    There are no issues with the cover or the cover arms that
aren't covered for life.