Hot Tub Forum
Brand Specific Forums => Jacuzzi Hot Tubs => Topic started by: JaxSAH on November 17, 2016, 01:28:34 pm
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I've owned a Hot Springs spa for many years. It's time to replace, and I liked a Jacuzzi I wet tested. I know how reliable the Hot Springs brand is, and am so tempted to stay with it, but I liked the feel of the Jacuzzi tub more.
I would appreciate input on problems that this brand has had, and if it lasts many years, with minimal problems (as I am on a fixed income now).
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Pretty much equal.
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Thank you for your response, Dr. Spa™ Ret. Since you are the only one who responded, I am going to assume that is everyone's opinion.
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Thank you for your response, Dr. Spa™ Ret. Since you are the only one who responded, I am going to assume that is everyone's opinion.
That's what the pollsters did during the election ;)
I like Jacuzzi fine, I think reliability wise they are in line with Watkins. This is my opinion though... I dropped Jacuzzi not because of their reliability, but because the company (management, warranty, and customer service) took a dip in recent years. It opened the door for me to carry Bullfrog, of which I think that company is on par with Watkins in every way.
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Here is my take on it.
I would agree that Hot Spring dealer support is going to be better. This is the relationship between Hot Spring and Dealer not Dealer and Consumer. I used to deal with Sundance and I would doubt that the relationship is much different.
I can't comment on the current reliability of the product.
One thing I find quite interesting is the fact that some pretty well known dealers have switched from Jacuzzi. You can even see it on the board here. That's pretty telling to me.
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So, what I am seeing is the reliability of the product may be similar, but the support from manufacturer and therefore the dealer, Hot spring may be superior.
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One thing I find quite interesting is the fact that some pretty well known dealers have switched from Jacuzzi. You can even see it on the board here. That's pretty telling to me.
That is very interesting. It also makes my decision more difficult.
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One thing I find quite interesting is the fact that some pretty well known dealers have switched from Jacuzzi. You can even see it on the board here. That's pretty telling to me.
That is very interesting. It also makes my decision more difficult.
They're the same damn warranty. It's all preference. I didn't like the hot springs, Jacuzzi was way more therapeutic for ME and the hot springs had me floating all over the place. Better fit with the Jacuzzi.
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I said they were good quality, good enough to sell them... but as I said, as a dealer, the way in which they support, the response rate to warranty claims submitted, and the reimbursement payouts are all subpar to where they were even just 2-3 years ago. New management, new direction, which I didn't like... therefore, I went with the new kid on the block, Bullfrog.
I honestly don't believe they are a bad product, in fact quite the opposite. However, in my experience, they leave a lot to be desired on the support side, regardless if the warranty is the same length. I shouldn't have to fight for my customers, and I don't have to any more with HSS and Bullfrog, and my life is easier!
At the end of the day, a good dealer will determine your experience
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I said they were good quality, good enough to sell them... but as I said, as a dealer, the way in which they support, the response rate to warranty claims submitted, and the reimbursement payouts are all subpar to where they were even just 2-3 years ago. New management, new direction, which I didn't like... therefore, I went with the new kid on the block, Bullfrog.
I honestly don't believe they are a bad product, in fact quite the opposite. However, in my experience, they leave a lot to be desired on the support side, regardless if the warranty is the same length. I shouldn't have to fight for my customers, and I don't have to any more with HSS and Bullfrog, and my life is easier!
At the end of the day, a good dealer will determine your experience
We saw the same thing. Less support from Jacuzzi and long wait time on getting replacement parts/warranty reimbursements. I think Jacuzzi/Sundance/D1 still build a quality spa, not sure how Thermo spa is. I honestly do not miss selling them and have been very happy with Bullfrog spas, they have built a great company with a huge market presence and in just the last 3 almost 4 years.
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One thing I find quite interesting is the fact that some pretty well known dealers have switched from Jacuzzi. You can even see it on the board here. That's pretty telling to me.
That is very interesting. It also makes my decision more difficult.
They're the same damn warranty. It's all preference. I didn't like the hot springs, Jacuzzi was way more therapeutic for ME and the hot springs had me floating all over the place. Better fit with the Jacuzzi.
Same warranty on paper is the same but if one company gets stuff done in 2-3 days and the other takes 2-3 weeks is it really the same warranty? Seems like in my area all the jacuzzi dealers jumped ship as well. They are all now bullfrog dealers. I would assume a lot of it had to do with a lot of jacuzzi employees now working for bullfrog and from what I read on here from dealers who used to sell jacuzzi is the factory support doesn't appear to be anywhere near where it was at one point. Doesn't mean they don't make a good tub. It's just another thing to think about when you are thinking of purchasing
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One thing I find quite interesting is the fact that some pretty well known dealers have switched from Jacuzzi. You can even see it on the board here. That's pretty telling to me.
That is very interesting. It also makes my decision more difficult.
They're the same damn warranty. It's all preference. I didn't like the hot springs, Jacuzzi was way more therapeutic for ME and the hot springs had me floating all over the place. Better fit with the Jacuzzi.
Same warranty on paper is the same but if one company gets stuff done in 2-3 days and the other takes 2-3 weeks is it really the same warranty? Seems like in my area all the jacuzzi dealers jumped ship as well. They are all now bullfrog dealers. I would assume a lot of it had to do with a lot of jacuzzi employees now working for bullfrog and from what I read on here from dealers who used to sell jacuzzi is the factory support doesn't appear to be anywhere near where it was at one point. Doesn't mean they don't make a good tub. It's just another thing to think about when you are thinking of purchasing
It's not so much Jacuzzi as (the company) changing for consumers, but changing for the dealers. It is still on the dealer to take care of the customer in the end and make sure they have certain parts in stock to do so if they are still a dealer.
Jacuzzi let us go not the other way around, and they cut us off completely of ordering parts and warranty reimbursement. And that really sucks because we are a customer oriented company. We have to refer any service calls to the local Sundance dealer and from what I know they are doing fine on the calls there are. Most customers don't seem to mind, as long as they are taken care of at no charge if under warranty.
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That sucks Jim. I didn't know they dropped you thought you just switched. Dumb move on there part not letting you service your existing customers
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Like mentioned, Bullfrog is taking floor space from Jacuzzi and Sundance dealers, and pretty sure some HS dealers here and there. Many of the reps for Bullfrog are from Jacuzzi though not sure how many. It pretty much pissed Jacuzzi off, specially losing floor space. I do think it's the protocol to not support ex dealers with parts and support, but I can tell you most if not all our Jacuzzi customers will not buy another Jacuzzi because of it.
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I am a bit bias based on my personal experience, I'd seriously resist buying another Jacuzzi brand if I were to shop again.
Same story as Jacuzzi Jim and others for my dealer. Jacuzzi dumped them (and the other dealer in the area) and moved to some new Canadian place that expanded to South Florida. Now they cannot get parts for me and I was told to call Jacuzzi to see if the other place will cover me. Before then, same thing of slow to get parts, etc. So, even though it has a warranty, I wonder how much of a hassle it will be if something major goes wrong, or how much the service call will be.
As for my tub itself, quality control was just not there. Maybe my tub was made on Cinco de Mayo or something.
I had:
- Some of the connectors inside were not fully inserted from factory. Odd they do not use other style connectors that would click and hold.
- ALL 4 cupholder leds died within 6 months of ownership. Looking closely, it seems like they were over-tightened and had a hairline crack in them, over time, died. Just to jinx it, they have been fine since replacing.
- BOTH waterfall leds are non-functioning. These too died within 6 months. Replaced. Replacements died within the next year. Looks like the build of them are not 100% waterproof. You can see the rust inside and where water got in. VERY poor design and/or craftsmanship.
- leds only have 1 year warranty. So, unless I want to pay over $200 for the parts alone, I have no more leds for my waterfall at all. Even if I pay $200, they will be the same as what we have now, and will go bad in no time, so gave up on the waterfall lights.
- One of my jets did not work right from the start. Ended up being a kinked hose from the factory. There was water in the system when we received the tub, so you know they "tested" it, but the jet was non-existent until the hose was rerouted to prevent the kink.
- Now, my main filter intake "whistles" if I tighten the filter too much. If I leave it the slightest bit loose, no whistle, only for a second when circulation pump starts. I think that joint has a hairline crack in it.
- My lifter was had the foam handles already torn within 2 weeks, replacements were sent, but since things are welded between, not sure how they can be installed.
- In replacing the cupholders, the lilfter gouged the siding, so had to replace that too.
- one jet just does not seem to push as much volume as it's twin in the seat, that could be imagination or me being too critical based on the above. It's not worth the effort to see why, it is still good enough.
- The headrest pillows snap into place, they stay on fine, but if you want to remove them to clean you can see where they might not stay for long, but so far so good.
Don't get me wrong, it is a nice tub that has no lights for the waterfall. I still enjoy it and try and forget the above. When you pay the amount they charge for the tub, you'd assume the above would not be an issue. Thankfully the main meat of the tub is fine. We use it just about every night and have had it almost two and a half years. Oh, and the foot dome is still my favorite part. Not only does it help your feet, it keeps me in place instead of floating away. The experience has made it where I don't think our next house will have our own tub, or ever buy another. I think they may be similar to a boat. It's better to know someone with a boat than to be the guy with the boat.
You can look at my profile and show the posts/topics I wrote to find more details on the above.
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How do I find a dealer that carries Bullfrog?
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Nevermind...I just went to their website and saw they have a dealer locator. The closest dealer to me (Florida) is
Factory Direct - Internet Sales
668 West 14600 South
Bluffdale, UT 84065
United States
I guess I won't be able to check them out.
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Here are all the dealers in Florida, I don't know Florida so you decide which is closest.
http://www.bullfrogspas.com/stores/florida/
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When you pay the amount they charge for the tub, you'd assume the above would not be an issue. Thankfully the main meat of the tub is fine.
True. The moto-massage in my Hot Springs quit working a several years after we got it. I never liked it (It ran right along my spine and was painful), so I never worried about getting it fixed. I have had 2 leaks (in 17 years) and heater and maybe a circ. pump (I cannot remember.) go out. This second leak, I am just dealing with. Once it gets to a certain level, it stops leaking. I just keep adding water (and adding granular choline to the concrete floor on my porch to keep the slime down).
I would be upset if it had those issues you had right away.
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Here are all the dealers in Florida, I don't know Florida so you decide which is closest.
http://www.bullfrogspas.com/stores/florida/
Thanks. The closest one to me is 70 miles away. I'm not sure it is feasible (price-wise for delivery and service) to deal with a dealer that far away.
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I am a bit bias based on my personal experience, I'd seriously resist buying another Jacuzzi brand if I were to shop again.
Same story as Jacuzzi Jim and others for my dealer. Jacuzzi dumped them (and the other dealer in the area) and moved to some new Canadian place that expanded to South Florida. Now they cannot get parts for me and I was told to call Jacuzzi to see if the other place will cover me. Before then, same thing of slow to get parts, etc. So, even though it has a warranty, I wonder how much of a hassle it will be if something major goes wrong, or how much the service call will be.
As for my tub itself, quality control was just not there. Maybe my tub was made on Cinco de Mayo or something.
I had:
- Some of the connectors inside were not fully inserted from factory. Odd they do not use other style connectors that would click and hold.
- ALL 4 cupholder leds died within 6 months of ownership. Looking closely, it seems like they were over-tightened and had a hairline crack in them, over time, died. Just to jinx it, they have been fine since replacing.
- BOTH waterfall leds are non-functioning. These too died within 6 months. Replaced. Replacements died within the next year. Looks like the build of them are not 100% waterproof. You can see the rust inside and where water got in. VERY poor design and/or craftsmanship.
- leds only have 1 year warranty. So, unless I want to pay over $200 for the parts alone, I have no more leds for my waterfall at all. Even if I pay $200, they will be the same as what we have now, and will go bad in no time, so gave up on the waterfall lights.
- One of my jets did not work right from the start. Ended up being a kinked hose from the factory. There was water in the system when we received the tub, so you know they "tested" it, but the jet was non-existent until the hose was rerouted to prevent the kink.
- Now, my main filter intake "whistles" if I tighten the filter too much. If I leave it the slightest bit loose, no whistle, only for a second when circulation pump starts. I think that joint has a hairline crack in it.
- My lifter was had the foam handles already torn within 2 weeks, replacements were sent, but since things are welded between, not sure how they can be installed.
- In replacing the cupholders, the lilfter gouged the siding, so had to replace that too.
- one jet just does not seem to push as much volume as it's twin in the seat, that could be imagination or me being too critical based on the above. It's not worth the effort to see why, it is still good enough.
- The headrest pillows snap into place, they stay on fine, but if you want to remove them to clean you can see where they might not stay for long, but so far so good.
Don't get me wrong, it is a nice tub that has no lights for the waterfall. I still enjoy it and try and forget the above. When you pay the amount they charge for the tub, you'd assume the above would not be an issue. Thankfully the main meat of the tub is fine. We use it just about every night and have had it almost two and a half years. Oh, and the foot dome is still my favorite part. Not only does it help your feet, it keeps me in place instead of floating away. The experience has made it where I don't think our next house will have our own tub, or ever buy another. I think they may be similar to a boat. It's better to know someone with a boat than to be the guy with the boat.
You can look at my profile and show the posts/topics I wrote to find more details on the above.
It sounds like you have a J470, like me. I like the foot dome is awesome, as I don't like touching others' feet and keeps me in place.
Have you had issues with the jacuzzi needing a reset? I just got mine two nights ago and last night the lights simply would not turn on. I needed to reset the tub at the breaker. Was kinda annoyed, but happy it wasn't broken.
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Sorry, but, (nothing against the dealers)
DO NOT BUY JACUZZI!
So I did end up jinxing it! Went into the tub tonight, just me. Sat back and the headrest came off. Happened before. Wait a second, nope, not this way.
The stinking acrylic piece that the headrest snaps into broke! You can see the screw threads behind the waterproof washer was snapped in half long ways - like a semi-circle, not just shortening the length. So now, I have a spot without a headrest and a spot water can get inside the shell. I wonder how long that piece has been cracked and just gave tonight. I barely touched it. Of course it is one by the lifter, so getting to it should be fun. Wonder how much they will charge and the hassle and run around I will get. Oh fun. What a pain in the rear. So much for that relaxing soak the sales guy promised. Not his fault.
I now plan on breaking the bottom tab on each of the 3 remaining headrests that don't have it broken off already. One broke a while ago, but it makes it so much easier to put on/off the headrest when cleaning. I wonder how close to breaking the others are.
My wife was really depressed when this happened. She feels it is her fault for convincing me to purchase the tub. I know it is not her fault. Just so bad. Told her when we sell the house, the tub stays for sure. Let the new owner deal with it whenever we decide to move.
So, my advice to everyone - stay away from Jacuzzi! I don't care if they read here and this annoys them, maybe they will start to stand behind their product and improve quality!
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Have you had issues with the jacuzzi needing a reset? I just got mine two nights ago and last night the lights simply would not turn on. I needed to reset the tub at the breaker. Was kinda annoyed, but happy it wasn't broken.
Yes, it is the 470. I did have the lights not turning on and then needing to reset it. Be ready, you're in for it.... The time that happened is when the waterfall was messing up. The lights were on, but started flickering out of sequence and just doing their own thing, then poof all lights in the tub, including the external "status light" was off. After I reset the tub it worked again, till same thing happened. I now have the waterfall lights unplugged and that has not happened since.
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Sorry to hear that! That being said, I have sold twice as many J-470s with out a problem over the last 5 years than you have posted threads or replies on this website. Sorry you have had problems/issues, but the spa is a really nice spa. I think your dealer is less than stellar in taking care of you. Not slamming you, but yours is the exception to the norm.. I would be camped at my dealers door step.
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I agree it cannot be the norm, or at least I want to believe that. We did all the research we could prior to the purchase. It all looked like the right choice, another reason it is so annoying. I think they over-tightened everything when they made the tub, that is what caused the cupholder issue, whistling filter, and now this, or just cheap parts and we actually use the tub instead of have it sit there as a status symbol. Sadly, my original dealer was dumped by Jacuzzi as well. I gotta see if this new dealer will do anything, they didn't really do too much before - told me the waterfall leds are not covered and an idea about the whistling. At least I am handy and saw the replacement part is only $35. I also saw the waterfall lights dropped down to $85 from $200. Still not worth $170 every six months to have them. We'll order and install them when we sell it....
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My take on Jacuzzi is they have always produced a fine tub, even after their move. They are as good as the rest mentioned. I wasn't a big fan because price and availability of parts was tougher. Some proprietary (higher priced) parts. Our local dealer is gone also. 100 miles away now in Brainerd MN. If a dealer can survive up north the brand is fine. Customers anywhere don't like junk that freezes.
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Like mentioned, Bullfrog is taking floor space from Jacuzzi and Sundance dealers, and pretty sure some HS dealers here and there. Many of the reps for Bullfrog are from Jacuzzi though not sure how many. It pretty much pissed Jacuzzi off, specially losing floor space. I do think it's the protocol to not support ex dealers with parts and support, but I can tell you most if not all our Jacuzzi customers will not buy another Jacuzzi because of it.
Sundance/Jacuzzi cut us off completely when we switched to Bullfrog 3-4 ish years ago as well, wouldn't even take warranty parts back for credit, somewhere we still have like 20 faulty circ pumps they wouldn't give us credit for. Real nice way to treat us/their customers because now all we can say to customers is "call xyz company" if the tub is under warranty (which btw is a pool company who could really carry less about spas other than they need to have a couple on the floor and it will probably take 3 weeks to get a tech out)..."sorry, can't fix it, Sundance won't provide us with warranty parts" just a nightmare for customers overall and I feel bad for them and as you stated Jacuzzi Jim they will likely never touch that product again
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mrpenguin,
I've seemed the encounter a problem (hopefully not the plague), where I can't turn off the fountain, even after restarting the spa. There seems to be an issue already, geez.
Have you had such problem?
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Well, the dealer who Jacuzzi replaced everyone in the area with were good. Quick replies, polite, etc. In the end, I am still stuck with a tub with a hole in it until I buy the replacement part. Since the plastic part that holds the headrest on has a light in it, Jacuzzi says it is out of warranty. A little over two years for that much cash and this many issues. Never again (I hope).
I've seemed the encounter a problem (hopefully not the plague), where I can't turn off the fountain, even after restarting the spa. There seems to be an issue already, geez.
Not turning off, you mean the flow of water or the lights? Not being able to turn off the lights would be something different, because the lights are still getting power. I'd think that is in the control box or one of those blue light controllers (see my other posts). Is it both or only one, since each are on separate controllers.
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Well, the dealer who Jacuzzi replaced everyone in the area with were good. Quick replies, polite, etc. In the end, I am still stuck with a tub with a hole in it until I buy the replacement part. Since the plastic part that holds the headrest on has a light in it, Jacuzzi says it is out of warranty. A little over two years for that much cash and this many issues. Never again (I hope).
I've seemed the encounter a problem (hopefully not the plague), where I can't turn off the fountain, even after restarting the spa. There seems to be an issue already, geez.
Not turning off, you mean the flow of water or the lights? Not being able to turn off the lights would be something different, because the lights are still getting power. I'd think that is in the control box or one of those blue light controllers (see my other posts). Is it both or only one, since each are on separate controllers.
Sorry, I move on from the lighting fluke to the waterfall feature. Per the manual, the waterfall operates during the clean cycle and you cannot turn it off with the control panel. So that's not a problem just part of the cleaning feature.
However, the massage selector/diverter on the left side doesn't have enough tension/friction so it has a lot of play in the middle position where it moves freely. It seemed like you might be able to adjust it if you unscrew the cover but didn't want to do it without insight. I have install guys coming tomorrow to put on the cover assist and will call the dealer to figure it out.
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However, the massage selector/diverter on the left side doesn't have enough tension/friction so it has a lot of play in the middle position where it moves freely. It seemed like you might be able to adjust it if you unscrew the cover but didn't want to do it without insight. I have install guys coming tomorrow to put on the cover assist and will call the dealer to figure it out.
Hmm, mine is all manual. There is the one diverter screw thing that chooses either this port at the base of the tub or the waterfalls for the water to exit. It is hooked up with the circulation pump, so if that pump is on, water flows dependent upon that physical switch. Not sure what is up with yours. Hopefully you find out good news from the dealer.
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A quick follow up. I received the replacement part I ordered for the tub which was not covered by the warranty. I was told it was not covered because it was part of the lighting system. Look at the below photos. The part is for the back of a headrest. It is a mount for the headrest and the LED goes inside of it, with the wire to plug it in. If you notice on the second photo, you must remove the LED to install the part. So, that part on the right, the part that fills the hole in the tub and where the pillow mounts is what is broken and I need to replace. You know that part can not have cost more than a few dollars. Jacuzzi as a company would rather loose a customer and indirectly loose a ton more potential customers because of a few dollar part. If they don't stand behind this cheap part, I am really scared if something that actually cost money breaks!
(http://i.imgur.com/4tVMvOB.jpg) (http://imgur.com/a/qtxIX)
(http://i.imgur.com/WdTrIWw.jpg) (http://imgur.com/a/nzQLV)
The waterfall LED is a standalone LED. It does nothing more than light up. Similar to the piece at the end of the headrest wire that you must remove to install the piece that broke on my tub. The entire ordeal reminds me of the movie Tommy Boy. This meme I found is the part I am referring to. It may not fit exactly, but close enough.
(http://i.imgur.com/OnCN6Dg.jpg) (http://imgur.com/a/sIVFf)
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So I can tell why they don't want to warranty those parts. It was a bit of a bear to replace, mostly time consuming. After taking off all the screws for the panel and removing that side's lifter attachment, I had to tear out a bunch of insulation to get to the spot. Then, there is a hose right behind it that it is basically touching. When taking out the old one, the rest of the threaded part was so brittle, it broke twice more in my hand. I foresee me needing to change a few more of these soon. I was going to reuse the same LED part, but it looked a bit worn, and I already had the panels off, so I swapped it too. I'll keep the old LED part, it still worked fine. The extreme brittle state of the old threaded part was really disappointing after only two and a half years. At least it is functional where we can sit in that part of our tub again.
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Light and pillows always carry a 1 or 2 year warranty with most MFGs. I remember when the 400 series came out at the Vegas show, my first question was what happens when the light in the foot dome goes out, and how do you replace it? The R&D guys says, oh they won't ever go out, but if it does you can just flip the spa up, take the btm pan off, dig through the foam and replace it, should be pretty easy ::) As a service tech at the time, you can imagine what I was thinking and wanted to say. ;)
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So I can tell why they don't want to warranty those parts. It was a bit of a bear to replace, mostly time consuming. After taking off all the screws for the panel and removing that side's lifter attachment, I had to tear out a bunch of insulation to get to the spot. Then, there is a hose right behind it that it is basically touching. When taking out the old one, the rest of the threaded part was so brittle, it broke twice more in my hand. I foresee me needing to change a few more of these soon. I was going to reuse the same LED part, but it looked a bit worn, and I already had the panels off, so I swapped it too. I'll keep the old LED part, it still worked fine. The extreme brittle state of the old threaded part was really disappointing after only two and a half years. At least it is functional where we can sit in that part of our tub again.
There is an old saying "people who build pools/spas ARE NOT the same people who service pools/spas" Many manufacturers build certain components into a spa that are completely asinine and almost un-serviceable...why you ask? very simple..$$$$$$$
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Not just money BFSM, customers want to buy them.
I like to avoid all the manufacturers little doodads and gimmicks. They always seem to be the first things to stop functioning properly. Jacuzzi used to make great pumps and well designed plumbing. Which creates a genuinely unique feel. Copied a lot.
I don't know if they are still the same, closest dealer to me is 150 miles down by you, but their stuff was always proprietary (more expensive) but of slightly better (different?) quality, longevity and power IMO. Even stuff like the hose fittings, they were swept more than others and built different so you had to buy theirs for exact replacements. Took a long time for copies to come out. Then Jacuzzi would change something.
But it sounds like they may be less than stellar in the warm and fuzzys department to some customers/dealers? Where are they currently made/headquartered?
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Made in mia-mexico, based in Chino.
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I agree with those that say "stay away from Jacuzzi". I purchased the J 470 from Jacuzzi a little over 5 years ago and it has been one of the, if not, the worst purchase I made in my entire life. The list of defective equipment replaced/repaired is mind boggling! The pumps, brain/control panel, waterfall lighting, JBL audio system and the bucket (the well where the main filter is attached) have all been replaced. The well was replaced a second time, because the same issue continued after the initial replacement. After the second well replacement, I was told I could no longer use the filter that was designed for this Spa. The new well could not accept that filter and I could now only use a smaller filter. I should mention that the Spa also leaks. I can fill it to max capacity and the water line will be below the skimmer by the next day. They told me it was in the waterfall lighting system and that also was replaced. It continued to leak. I called, reported the problem and they came out to investigate. They told me they found the problem and fixed it. I filled it up and it leaked faster. Now, the supply breaker is also tripping. I have placed a call to the dealer and left a message. I have not heard from them. I spoke to a Jacuzzi representative a few months ago and expressed my disappointment with their product. I asked if they had a lemon law type consumer protection program and was basically laughed at. She told me that Jacuzzi would have to exhaust every effort to make repairs before giving up on the product and giving me a new Spa. She also told me that if this were to happen, I would be responsible for shipping costs, installation fees and removal fees of the old Spa. Who can afford those costs? They certainly are not concerned with obligations to their customers. Buyers beware!
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My new Jacuzzi sprung a leak. It looks like it's coming from the backside of the Clear Ray system.
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My new Jacuzzi sprung a leak. It looks like it's coming from the backside of the Clear Ray system.
Easy warranty fix. But do you feel it's needed? Bypass it?
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I agree with those that say "stay away from Jacuzzi". I purchased the J 470 from Jacuzzi a little over 5 years ago and it has been one of the, if not, the worst purchase I made in my entire life. The list of defective equipment replaced/repaired is mind boggling! The pumps, brain/control panel, waterfall lighting, JBL audio system and the bucket (the well where the main filter is attached) have all been replaced. The well was replaced a second time, because the same issue continued after the initial replacement. After the second well replacement, I was told I could no longer use the filter that was designed for this Spa. The new well could not accept that filter and I could now only use a smaller filter. I should mention that the Spa also leaks. I can fill it to max capacity and the water line will be below the skimmer by the next day. They told me it was in the waterfall lighting system and that also was replaced. It continued to leak. I called, reported the problem and they came out to investigate. They told me they found the problem and fixed it. I filled it up and it leaked faster. Now, the supply breaker is also tripping. I have placed a call to the dealer and left a message. I have not heard from them. I spoke to a Jacuzzi representative a few months ago and expressed my disappointment with their product. I asked if they had a lemon law type consumer protection program and was basically laughed at. She told me that Jacuzzi would have to exhaust every effort to make repairs before giving up on the product and giving me a new Spa. She also told me that if this were to happen, I would be responsible for shipping costs, installation fees and removal fees of the old Spa. Who can afford those costs? They certainly are not concerned with obligations to their customers. Buyers beware!
It seems my waterfall feature activates whenever the heater is on. Is this expected behavior? It's keeping me up at night and neighbors are complaining about the low level frequency rumble it creates.
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Good evening all,
Sorry to hear all the bad reliability stories about Jacuzzi. I purchased a J-345 8/2015 which started off a little rocky. It wasn't really a big deal looking back. They claimed the truck was in an accident during the delivery and my tub was the only one damaged. They said I could wait another few weeks or take delivery soon of one they has n stock. The only difference was the inside color would be white instead of blue or whatever I had picked. I felt like they were just trying to unload their current inventory on me. They also promised some freebies due to the situation. Getting the freebies was not just here you go. I had to ask a couple of times for them to follow through with this. What I ended up with was a set of filters.
Anyways, since then there has been zero problems with this tub. Heater, pumps, pillows, lights, everything works excellent. A code popped up a few months ago letting me know to replace the Clear Ray bulb. Since then I have run it without replacing the bulb and everything (the water) has been fine. I did buy the bulb a couple days ago for about $100 and will put in soon.
Don
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Glad your spa is doing good. That being said all the "previous" BS you dealt with was your dealers problems not Jacuzzi's.
I have been hearing about some quality control issues with Jacuzzi, but I am sure they will fix it in due time.