Hot Tub Forum

General => Beating a dead horse => Topic started by: StuNew69 on May 17, 2013, 03:22:15 pm

Title: VORTEX Spas from Canada
Post by: StuNew69 on May 17, 2013, 03:22:15 pm
I am looking to buy my first ever hot tub and am considering a 2012 SPECTRUM model by VORTEX SPAS out of Canada. I have been trying to search for reviews and information regarding the quality of these spas but can find nothing. Does anyone have or had one of these tub and can give me a review and information regarding the overall quality of these tubs
Title: Re: VORTEX Spas from Canada
Post by: Sam on May 17, 2013, 03:47:20 pm
I've been doing this for a long time and have never heard of them.  I'm not saying that they aren't well made tubs, but they are certainly an off-brand.  This would raise a red flag with me, especially since you cannot find any information on the internet.  That being said, one of the brands that I sell is not well-known and we have excellent luck with them.  We have very few warranty issues.  I would ask the salesman to open up the equipment compartment so that you can see who manufactures the control box and pump(s).  If you do that and report back here, we can at least advise if the equipment manufacturers are reputable.  Balboa, Gecko, aqua-flo, waterways, etc.. are some of the reputable manufacturers out there.  Very few companies make their own equipment.
Title: Re: VORTEX Spas from Canada
Post by: StuNew69 on May 17, 2013, 04:11:38 pm
Thanks sam. It seems that they are big in NZ and Australia. Here is the link to their webpage. Could you take a look and let me have your thoughts please: http://www.vortexspas.ca/features/energyefficiency.aspx

I forgot to include that the tub in question had a small imperfection with the acrylic. As per the sales rep I have been corresponding too. he said: "we do have 2012 spectrum with minor imperfection in the acrylic.... I cant find any picture of the acrylic problem but the acrylic had an air bubble near the topside diverter, we removed the air bubble and fixed it"

The price is reasonable ($4,500) but I just want to be certain that the brand is good and that this imperfection will not create problems later down the line

Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on August 15, 2013, 03:17:16 pm
(continued from previous post so read them in reverse probably)...

I AM IN LOVE WITH THIS SPA.  Not kidding.  I'm not quite yet prepared to say don't even think twice because I've only just got it up and going and still need to see how it does in a MONTANA winter (cough cough Mr Minnesota) but it is, as far as design goes, the best tub I've ever seen.  I got the Nitro.  We only have a couple spa dealers here where I live and they sell Hotspring, Divine, Aquaterra etc.  We went in to look at the tubs and I can tell you they are NOT EVEN IN THE SAME LEAGUE.  Not by a long shot.  I hated every Hotspring spa I saw after this one.  Someone really thought out the shell design.  So far the operation has been very good and it's been hot as hell here.  I'm not overly impressed with the aquavibe system at this time but I have had little time to mess with it so will give a full review once I get comfortable with the operation etc.  I've been in twice a day everyday since I have gotten it up and going.  I'm in the middle of a major remodel and every seat in this thing is a different experience.  It really is pretty awesome.  Have a bar b q this weekend for a bunch of friends and I can't wait to show it off. 

Conclusion:  Remember this is just one person's experience and we all know you should never base your choice off of one review.  Unfortunately there aren't a whole lot of US reviews to compare to so if they can get their shipping up to snuff, which it sounds like they finally figured out how well America is doing in the work ethic department, the only thing I would suggest for them in the future is if you have a customer who is freaking out and needs you to call every day to give an update... for $7,000 I would expect you to call them everyday or at least up your staff numbers so when your 800 number is called they always get an agent.  There is nothing worse than silence.  When I was in hotel management I did much more for guest for the cost of $100 room.  Find a new shipping company.  One you can trust and one that will guarantee their work.  I like that you will now crate the spas.  Wise idea if you aren't going to ship on end on a trolly like the website shows.  After I got the spa up the responses about questions on spa operation were met with very quick response.  Just because the shipper is not you, you should treat those questions with the same quickness in reply especially when you can tell the customer is getting agitated.  I do think the agreement we worked out is very fair though and as long as everything goes through as said then I'd consider it a very long yellow brick road that ended at the Emerald City one way or another. 

I'm glad I waited, did not ditch the spa for a refund.  If I had to end up with one of those sad crappy hotspring spas I'd be pretty irritated right now.  So far, the tub design has saved the day (oh and the lighting rocks).

Thanks for listening in.


We do have alot of improvement to do with our shipping logistics and will work on that for sure . We do thanks this custumer for his patience and we are glad that he like his Nitro model from Vortex Spas .
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on August 15, 2013, 05:18:49 pm
Nothing on their web site about what components they use or how their tubs are built other than shell info which is a standard shell design for the industry. They do have a bunch of insulation fluff and a whole lot of other fluff though. They get an A+ in web site fluff from me. Here's one example of fluff.

"The Vortex heater's element boss and Incoloy element are thickly coated with Teflon™. This resists corrosion damage by water and chemicals ensuring a dramatically longer service life. The element is housed in a marine grade, 316 stainless steel heater tube, eliminating element failures common with lower quality metal heater tubes. The result is a compact and robust long life heating unit."

Incoloy is what? A combination of Inconel and? Inconel and Teflon is old technology. Incoloy is likely a cheap version of Inconel. Marine grade stainless is standard across the industry and metal heater tubes are a thing of the past. They stopped doing that 15-20 years ago. Titanium is the top of the line.
Title: Re: VORTEX Spas from Canada
Post by: wmccall on August 16, 2013, 07:14:59 am
I deal with Inconel in my job (sp?)  So I found this:

Incoloy
From Wikipedia, the free encyclopedia
Incoloy refers to a range of superalloys produced by the Special Metals Corporation group of companies. They are mostly nickel-based, and designed for excellent corrosion resistance as well as strength at high temperatures; there are specific alloys for resistance to particular chemical attacks (e.g. alloy 020 is designed to be resistant to sulphuric acid, DS to be used in heat-treating furnaces with reactive atmospheres and many heat cycles)
Incoloy MA956 is made by a mechanical alloying rather than a bulk-melting process; it was studied for space reactor components in the JIMO project. It is difficult to weld and needs to be heated to 200C for cold-forming processes.[1]
Title: Re: VORTEX Spas from Canada
Post by: Spoiledrotten on August 16, 2013, 08:13:56 am
Vortex Spa Canada,

Looks like you have all of the excuses you need to keep going. If that post is accurate about what happened, you are talking weeks, but the customer is talking about much longer periods of time. And I'm like he is as far as expecting someone to call when things aren't going as expected. That one story would be enough to keep me away. I'll also say that this experience is another good reason not to order something like this "online".
He did more than I would as far as fixing the damaged pieces. I'd have refused the shipment and gotten my money back or waited for the next shipment. I don't buy new stuff just to have something to work on/repair.

As he stated and with many products bought online, you pay for it and then you're stuck with it. Just my opinion and like that guy posted about his experience, word of mouth is important when you are selling to the public. I hope this works out for that customer. Sorry, but little sympathy to the "dealer" on this one. BTW, you are responsible for the delivery of the item unless you have the customer sign something stating the opposite. The vendor selects the carrier and pays negotiated fees to carry for you. You have to take responsibility!

This all might sound a little harsh, but you are the one that started with the poor excuses and pointing fingers at someone else for the product you represent.
Title: Re: VORTEX Spas from Canada
Post by: Sam on August 16, 2013, 12:07:35 pm
This thread speaks volumes of this company and should be a warning to any consumer looking to order online. 
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on August 16, 2013, 12:28:24 pm
We are using Gecko in.xe & in.xm spa controller wich are made in Canada , you probably went on our Australian website. We have over 200 positive review about our product and 1 negative , even local dealers doesnt have that ratio so im fine with that . Like I said in my previous post it is our first year deliverying spas in the USa and our fifth year in Canada , we realize that U.S shipping company doesnt take care of our product the way Canadian company do this is why we are crating all our hot tubs going in the USA. This custumer just started his unit , he has been credited for the trouble he had. This is a 10,000 $ spa sold for 6,500 $ , he saved the commision going to the local dealer and im sure he will post his global experience after his first soak.
Vortex Spas is not only a online company , we actually have more than 120 dealers worldwide .
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on August 16, 2013, 12:48:35 pm
This thread speaks volumes of this company and should be a warning to any consumer looking to order online.

We totally understand your frustration , wich brands are you selling in your store ?
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on August 16, 2013, 02:25:06 pm
We do Iconel overlays on boiler tubes. It comes in a weld rod form. Great hardness and wear property's. Not sure about Incoloy.
Title: Re: VORTEX Spas from Canada
Post by: Hottubguy on August 16, 2013, 10:14:18 pm
He didn't get a 10000 dollar spa for 6500.  He got a tub you sell online for 6795. So he paid full price

http://vortexspasonline.ca/index.php/spas-swims-spas/nitro-spa


quote author=Vortex Spas Canada link=topic=16661.msg176998#msg176998 date=1376670504]
We are using Gecko in.xe & in.xm spa controller wich are made in Canada , you probably went on our Australian website. We have over 200 positive review about our product and 1 negative , even local dealers doesnt have that ratio so im fine with that . Like I said in my previous post it is our first year deliverying spas in the USa and our fifth year in Canada , we realize that U.S shipping company doesnt take care of our product the way Canadian company do this is why we are crating all our hot tubs going in the USA. This custumer just started his unit , he has been credited for the trouble he had. This is a 10,000 $ spa sold for 6,500 $ , he saved the commision going to the local dealer and im sure he will post his global experience after his first soak.
Vortex Spas is not only a online company , we actually have more than 120 dealers worldwide .
[/quote]
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on August 17, 2013, 07:16:51 am
We are using Gecko in.xe & in.xm spa controller wich are made in Canada , you probably went on our Australian website. We have over 200 positive review about our product and 1 negative , even local dealers doesnt have that ratio so im fine with that . Like I said in my previous post it is our first year deliverying spas in the USa and our fifth year in Canada , we realize that U.S shipping company doesnt take care of our product the way Canadian company do this is why we are crating all our hot tubs going in the USA. This custumer just started his unit , he has been credited for the trouble he had. This is a 10,000 $ spa sold for 6,500 $ , he saved the commision going to the local dealer and im sure he will post his global experience after his first soak.
Vortex Spas is not only a online company , we actually have more than 120 dealers worldwide .

Is your cabinet air space sealed up tight? And if so how do you cool the electronics when it's not winter? Do you use a 24 hour circulation pump to create r-value in the air space?

Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on August 17, 2013, 08:29:16 am
We are using Gecko in.xe & in.xm spa controller wich are made in Canada , you probably went on our Australian website. We have over 200 positive review about our product and 1 negative , even local dealers doesnt have that ratio so im fine with that . Like I said in my previous post it is our first year deliverying spas in the USa and our fifth year in Canada , we realize that U.S shipping company doesnt take care of our product the way Canadian company do this is why we are crating all our hot tubs going in the USA. This custumer just started his unit , he has been credited for the trouble he had. This is a 10,000 $ spa sold for 6,500 $ , he saved the commision going to the local dealer and im sure he will post his global experience after his first soak.
Vortex Spas is not only a online company , we actually have more than 120 dealers worldwide .

Is your cabinet air space sealed up tight? And if so how do you cool the electronics when it's not winter? Do you use a 24 hour circulation pump to create r-value in the air space?


Hi tman , we use the in.stream from gecko along with a passive subwoofer and 3 transducer speaker , those can work at a temperature as high as 140 F , we air trap with a cabinet insulation and does have a circ pump on every vortex spas.
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on August 17, 2013, 10:51:59 am
Hi tman , we use the in.stream from gecko along with a passive subwoofer and 3 transducer speaker , those can work at a temperature as high as 140 F , we air trap with a cabinet insulation and does have a circ pump on every vortex spas.

I didn't see anything on your web site regarding 24/7 filtration? Do you use a jet pump to do it or a small efficient circulation pump?
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on August 17, 2013, 11:08:18 am
We use a small efficient circulation pump :) , you can set the circ pump work with cycle or 24 hours/7
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on August 18, 2013, 06:38:21 am
What kind of pump is it? How many amps does it draw? Cause that could simply be a regular jet pump, all spas can be set to filter continually or programmed.
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on August 18, 2013, 08:34:52 am
1.2amp 60gallon/min max dont worry i know how they are build hehe
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on August 18, 2013, 02:52:01 pm
OK that's good. With the insulation style your using you have to have a 24/7 pump in order for it to get close to a fully foamed in cabinet space in efficiency, still not as good but a lot closer. But you still have the heat issue that occurs with controls and pumps subjected to it for their shortened life. Do you use vents in the summer to cool the air space? And can you seal the cabinet for very cold times?
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on August 18, 2013, 04:53:58 pm
Im not sure you understand how it really work but the main heat loss is when theres actually someone using the spa , with a vortex spas , only the heat from the jet pumps(2) will produce the equivalent of a 4kw heater wich you wont have with a full foamed spa. We have a jacuzzi (full foam) and a vortex spa that we run outside with temperature going below -20degrees and the full foam is way behind... You have to understand that if you dont have insulated walls wich also provide insonorisation from your pump , every component (pump,heater tube,) will be at the same temperature as the outside temperature and this is the major problem with full foam when you go below -15 degrees. Our pumps have less than 1% of failure after 5 years of operation so i dont know why you are saying all that but your confusing me.
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on August 18, 2013, 05:54:49 pm
Oh boy here we go again. I think the one who doesn't understand is you. You have been tainted by the type of insulation you provide on your tubs. It has been proven over and over that a small circulation pump on a fully foamed tub will beat a perimeter insulated spa every time. And your right the jet pumps have to run to create R-Factor in a perimeter insulated cabinet. I'm happy that you use the 1.5 amp pump to at least maintain a decent r-factor during moderate temps, say 30-50. And as long as the perimeter insulated cabinet is sealed completely in very cold temps (you still haven't answered that question) then it can come close. But then you have to vent in warmer weather or 2 things happen temp drift beyond the set temp and premature component failure.

I live in Northern Minnesota so trust me -20F is not that uncommon and pretty regular for a few months a year.

You can keep the heat in the vessel (full foam) or you can keep it in the cabinet. The problem with keeping it in the cabinet are many. One, you have to seal the cabinet, a very light breeze can dissipate cabinet warmth very quickly and your vessel will loose hear fast causing heater use. Two, you have to run jet pumps in order to keep R-factor and most people only need 4-6 hours of filtration and running them for the balance of the day 18-20 hours is not only a waste of energy but can cause premature component failure. And 3 temp drift in the warmer months.

Move beyond your sales pitch and think physics. Arctic Spas does perimeter insulation very well and they are still not perfect or as energy efficient as say a Hot Springs with a small circ. pump. That has been proven here in my area with meters.

And your right a good quality cover is THE MOST important thing in energy efficiency. But hot moves to cold in any direction.
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on August 19, 2013, 08:40:30 am
I really dont want to go into this , it was -20degrees celcius by the way .We do sell hotspring also in our stores and they are less efficient . We are talking about 100$ year difference , hotspring are sold around 9-10k and we sell a vortex for 7k online. Unless you have both running to compare like we do we should move to another subject.
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on August 19, 2013, 06:10:57 pm
I would like to see some unbiased data on that. Don't bother answering the question regarding your cabinet being sealed close to air tight.

I don't even like Hot Springs.
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on August 19, 2013, 08:10:15 pm
From what we have tested , when its below -10 degress celcius outside our perimeter insulation is drasticly more efficient . You are right to say that full foam is a little bit more efficient when its above -10 outside but just the fact to not see whats going on with your plumbing, the fact that a perimeter insulation reduce the hearing of the pump noise is 2 good reasons for me to choose that insulation indtead of foam . When you choose the right components and dont insert cheap material in your spa you should not have any problem with a perimeter insulation . Have you experienced any issue wihthat type of insulation?
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on August 19, 2013, 08:54:45 pm
Personally I think a combination of the 2 styles of insulation is the best. But I have to build the tubs myself because no manufacturer does it. I use fans, dampers and duct to both cool components during operation in the summer and to vent the cabinet to prevent heat creep. The cabinet is air tight and thermostatically controlled to maintain the temperature inside the cabinet no higher than the manufacturers recommended maximum operating temperature of the pumps and controls. A super tiny circulation pump filters and heats if need be during non use periods (the majority of the tubs life)  and the big pumps filter and heat during times of use. A 6" to 4" tapered cover tops it all off.
Title: Re: VORTEX Spas from Canada
Post by: Spatech_tuo on August 20, 2013, 11:12:45 am
From what we have tested , when its below -10 degress celcius outside our perimeter insulation is drasticly more efficient . You are right to say that full foam is a little bit more efficient when its above -10 outside but just the fact to not see whats going on with your plumbing, the fact that a perimeter insulation reduce the hearing of the pump noise is 2 good reasons for me to choose that insulation indtead of foam . When you choose the right components and dont insert cheap material in your spa you should not have any problem with a perimeter insulation . Have you experienced any issue wihthat type of insulation?

I don't beleive its more efficient let alone "drastically" but the key point is without data many here will find such claims as just salesmanship. Also, if I want to reduce noise I'd get a spa with a circ pump rather than having to hear the main pump filtering for 6 hours a day.
Title: Re: VORTEX Spas from Canada
Post by: vangoghsear on August 20, 2013, 04:08:10 pm
A 69% efficient 2 hp pump (avg) will put almost 44000 btu into that insulated airspace over 6 hours of operation.  If the R value of the insulation limits the losses through the shell to less than that over a 24 hour period, the air space between the insulation and the tub will rise in temperature and when that air space is hotter than the water, the tub water will gain heat.  That is pure waste heat so the claim of high efficiency depends largely on the insulating value of the barrier insulation. 

The barrier insulation tub does not have to be as well insulated as the full foam tub, it just has to capture enough waste heat to limit the total losses to less than that of a full foam insulated tub that does not capture any waste heat (or minimal waste heat through the equipment cavity wall).

Title: Re: VORTEX Spas from Canada
Post by: Dr. Spa™ Ret. on August 20, 2013, 05:16:35 pm
fyi..........44000 btu's over 6 hours is equal to just over 2 kW per hour.
Title: Re: VORTEX Spas from Canada
Post by: vangoghsear on August 20, 2013, 05:39:50 pm
fyi..........44000 btu's over 6 hours is equal to just over 2 kW per hour.

That's correct.  A 69% eff 2hp motor puts out about 3650 btu per hp into a space when the motor is contained in that space.  1 btu = .293 watts so 3650 x .293 = 1069 watts x 2 hp = 2138 watts per hour.
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on August 20, 2013, 07:57:14 pm
Lots of people come here with claims of perimeter insulation superiority. Lots of people with pipe dreams and a sales pitch. But it truly is easier to repair the 1% of leaks that happen in the foam insulation. Not sure if the 5-15 bucks a month more in electric cost's makes it a good value as insurance for a very very unlikely leak.

Just some random thoughts.

I think shoppers need to make sure their purchase is well insulated.
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on August 20, 2013, 08:21:15 pm
A sales pitch ... Ask any of my technician they dont like to work with full foam , you cant actually have a leak because its not foamed ... Its glued and climped... If theres a jet leak it will be at the start because the manufacture did something wrong and i rather see it from the start , fix it than having the foam absorbing he problem .. Either those vortex spas are really well done or other manufacturer doesnt do the right thing . We have around a thousand spas on the ground and im taking every single service calls and i never seen a jet to leak jyst because of the vibration this a real joke that full foam salesperson use .
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on August 21, 2013, 06:15:54 am
What other manufacturers of perimeter insulated tubs are you talking about? The ones that aren't doing it right? Who are you comparing yourself to? Because if it's Arctic they likely have 100 times more tubs on the ground.
Title: Re: VORTEX Spas from Canada
Post by: wmccall on August 21, 2013, 07:21:57 am
MB1,

Thanks for coming back with the update.  I had a bad experience with my first tub when they contracted out the delivery, but they made it right the next morning.   Good luck going forward.
Title: Re: VORTEX Spas from Canada
Post by: Spoiledrotten on August 21, 2013, 07:59:55 am
Montana, glad you're happy with your spa and most of your situation up to receiving it. Too bad companies don't try harder to please the customer, but it seems to be the way things are going these days. Get us some pics of your new addition so we can see how much better it is than my HS. (Ha!) Can't believe it's better but thought I would humor you on that one.  ;D
Title: Re: VORTEX Spas from Canada
Post by: vangoghsear on August 21, 2013, 12:38:34 pm
From what we have tested , when its below -10 degress celcius outside our perimeter insulation is drasticly more efficient . You are right to say that full foam is a little bit more efficient when its above -10 outside but just the fact to not see whats going on with your plumbing, the fact that a perimeter insulation reduce the hearing of the pump noise is 2 good reasons for me to choose that insulation indtead of foam . When you choose the right components and dont insert cheap material in your spa you should not have any problem with a perimeter insulation . Have you experienced any issue wihthat type of insulation?
Is this with your Hybrid Heatpump option, or conventional resistance heat element?  I've been wondering if a spa manufacturer would employ heatpump technology in their water heater.  It must be air to water, I assume there must be a blending of cabinet and outside air for this to work best.  Then the heatpump can move heat from cabinet air to the water when it is cold out and discharge heat to outside air when cooling the water in high temperature days.  Or does it have a remote condenser?  I would love to see a diagram of how this works.
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on August 21, 2013, 12:50:57 pm
From what we have tested , when its below -10 degress celcius outside our perimeter insulation is drasticly more efficient . You are right to say that full foam is a little bit more efficient when its above -10 outside but just the fact to not see whats going on with your plumbing, the fact that a perimeter insulation reduce the hearing of the pump noise is 2 good reasons for me to choose that insulation indtead of foam . When you choose the right components and dont insert cheap material in your spa you should not have any problem with a perimeter insulation . Have you experienced any issue wihthat type of insulation?
Is this with your Hybrid Heatpump option, or conventional resistance heat element?  I've been wondering if a spa manufacturer would employ heatpump technology in their water heater.  It must be air to water, I assume there must be a blending of cabinet and outside air for this to work best.  Then the heatpump can move heat from cabinet air to the water when it is cold out and discharge heat to outside air when cooling the water in high temperature days.  Or does it have a remote condenser?  I would love to see a diagram of how this works.



The heatpump dont work below 0 degrees , all the testing have been made with a normal gecko 4kw heater
Title: Re: VORTEX Spas from Canada
Post by: vangoghsear on August 21, 2013, 01:14:21 pm
From what we have tested , when its below -10 degress celcius outside our perimeter insulation is drasticly more efficient . You are right to say that full foam is a little bit more efficient when its above -10 outside but just the fact to not see whats going on with your plumbing, the fact that a perimeter insulation reduce the hearing of the pump noise is 2 good reasons for me to choose that insulation indtead of foam . When you choose the right components and dont insert cheap material in your spa you should not have any problem with a perimeter insulation . Have you experienced any issue wihthat type of insulation?
Is this with your Hybrid Heatpump option, or conventional resistance heat element?  I've been wondering if a spa manufacturer would employ heatpump technology in their water heater.  It must be air to water, I assume there must be a blending of cabinet and outside air for this to work best.  Then the heatpump can move heat from cabinet air to the water when it is cold out and discharge heat to outside air when cooling the water in high temperature days.  Or does it have a remote condenser?  I would love to see a diagram of how this works.



The heatpump dont work below 0 degrees , all the testing have been made with a normal gecko 4kw heater

That's kind of what I thought.  I guess that's why you have to limit the savings with Heatpump to 50%.  Heatpump efficiency drops as ambient temps go down.  But HP operation down to 0 deg ('C' I assume) is not too bad, most heatpumps cut out at 40 deg F.

Does it use a remote condenser with the Hybrid Heatpump?
Title: Re: VORTEX Spas from Canada
Post by: Spoiledrotten on August 29, 2013, 08:44:18 am
I have the HS Envoy. Love it!

You can see it here.http://www.whatsthebest-hottub.com/forum/index.php/topic,16194.0.html (http://www.whatsthebest-hottub.com/forum/index.php/topic,16194.0.html)
Title: Re: VORTEX Spas from Canada
Post by: TwinCitiesHotSpring on August 29, 2013, 11:46:31 am
wow first time in this thread, I needed a good laugh today....btw what the h*ll is a Vortex spa?
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on August 31, 2013, 07:53:38 am
Everyone is entitled to their opinion.
Title: Re: VORTEX Spas from Canada
Post by: Spoiledrotten on September 01, 2013, 11:59:31 am
(http://cdnmedia.endeavorsuite.com/images/organizations/feff282f-a662-4b34-9c15-4cdf1f94b912/Overhead%20Spa%20Views/HotSpring/2009%20Envoy.jpg?v=20110428094706)

Envoy from Hotspring

(http://www.vortexspas.com.au/_vortexspas/Library/Spas/Nitro/nitro-graphite.jpg)

Vortex Spa Nitro (There is no contest)

I totally dissagree! You haven't been equal in the way you represent each. You have a small picture of one and large pic of the one you're pulling for. You have one with a lounger and four seats, then another with two loungers and 3 seats. totally different set up! You are comparing a sedan with a trunk and a sedan station wagon. You have to give up one thing for something else. I didn't want two loungers in mine. Many don't even want one lounger in theirs, much less two. What's your point? That is a "six" person spa in other models but that one takes two seats to make a second lounger. And if you are just showing off the number of jets, then I would rather have well placed jets with the correct amount of pressure to accomodate them.
Title: Re: VORTEX Spas from Canada
Post by: TwinCitiesHotSpring on September 01, 2013, 01:15:55 pm
It's pretty damn awesome TwinCitiesHotSpring.  Don't knock it till you try it!  Spoiledrotten...  I looked at the Envoy at the local store here.  Sat in it etc.  I'm telling you the Vortex Spa I bought... the Nitro blows it away.  BLOWS IT AWAY.  The jet configuration, the number of jets, the seat configuration, where the circulation system is located, the options on deck and the price.  All much better.  To make it clear...  the Vortex was described by visitors as a BMW or Cadillac while the Hotspring Spas were described as Toyota or Ford.  My problems I experience were not with the spa.  I'd order it again tomorrow.  Still have never sat in a tub like it in my life.  Kudos to the shell designers!


I'm glad you've found your 'BMW' of spas....Happy Soaking to you and your family
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on September 01, 2013, 01:26:00 pm
The Envoy has a solid long standing reputation and is backed by the largest manufacturer in the world. It will be more energy efficient and last longer. The Vortex, well the have a thousand spas on the ground.............
Title: Re: VORTEX Spas from Canada
Post by: Spatech_tuo on September 01, 2013, 03:57:22 pm
Personally I hesitate to give credence to anyone who makes a claim that one spa "blows away" another spa when he uses "jet count" in his argument. Thats a tip off that either this person is a salesman or has just fallen for a salesman's pitch as is the comparison to a BMW/Cadillac while calling the Hot Spring a Toyota/Ford.

What would matter to me in deciding what to get would be the wet test results (feel and placement of the jets matter, jet count really doesn't) along with strong emphasis on overall quality history, energy efficiency, confidence that the warranty will be honored fully, etc.
Title: Re: VORTEX Spas from Canada
Post by: Spoiledrotten on September 01, 2013, 04:19:17 pm
I agree that a company doesn't "blow away" another company that is the in the top 5 manufacturers of hot tubs. Glad you're so happy with yours but I guarantee it will not stand as a Cadillac against a Hot Spring "Toyota". I'll have to agree that your post sounds more like a sales pitch from a sales rep than a new spa owner. Not trying to be too ugly here, but calling it like I see it. I hope I'm wrong and your just very proud of a new purchase.
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on September 01, 2013, 04:37:32 pm
People on their honeymoon with a new tub always, as they should, think it's the best purchase in the universe. It's called justifying your purchase and you choice. 2-5-8 years down the road will be the real test. And the claims of energy consumption superiority are sales rhetoric. With not one single real life metered data comparison. Fluffffffffff
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on September 03, 2013, 08:07:04 am
This thing blows it away.  Period.  End of story.
I can not speak for 2-5-8 years down the road.  I haven't had it that long.  As you said I'm in my "honeymoon" period (as if I've never been in a spa before.. WTF?)  That is what blogs like this are for.  So we can share those experiences and I will let you know how it goes.  Until then, just chill out on the negativity and the know it all crap.  If it dies this winter then have a good chuckle but a little empathy for someone trying new things instead of the same ole same ole.  If it lasts 10 years I will let you know and I will have the chuckle. 

That's how companies become top 5 companies.  They all started from somewhere.

continued...

This thing blows it away in my opinion.....you keep forgetting to say that. One opinion is important to.....you. 2-5-8 years down the road you will be long gone from this forum. It better last ten years because I have seen HS that are 25 years old. I've been servicing these things for almost 30 years. If you knew how many Vortex like company's I have seen come and go.

I glad you are happy with it. Some claims were made here that shouldn't of been made.
Title: Re: VORTEX Spas from Canada
Post by: Spoiledrotten on September 03, 2013, 09:21:56 am
Hey there.  I have been the unfortunate one to actually order one of the spas from Votex Spa Canada.  I live in Montana USA.  I ordered the spa in February of this year.  When I ordered it I asked him (Brian) if he could hold it until the spring thaw here so I could redo my deck.  He said no problem.  Just call when I want it shipped out.  So that is what I did.  In May I contacted him and told him to go ahead and ship it.  It's been a nightmare ever since as far as service and shipping.  First he gave me a two week deliver date.  That never happened.  I called him after 4 weeks and he told me it was on the way.  Never happened.  This went on for MONTHS.  I'm talking at least 50 emails and countless unanswered phone calls later.  Finally, in August the tub arrived.  Immediately I noticed as it was unloading the bottom casing of it was all cracked and had holes from where the fork lifts had moved it around.  (I thought they came delivered on a trolly on end).  Not so. So I refused it.  The top also looked like it had been through a war and there are a few tears in it.  So I called.  He promised to send a new top and offered to have the bottom fixed and pay for it along with a $500 discount for the trouble.  I agreed.  So the tub came back.  Problem was I could not find anyone willing to repair the bottom.

{SNIP}

There isn't even a manual so I'm hoping the electrician can figure out how to connect the power source.

Hope this helps.  It is beautiful...  but the process has been nothing short of an American Horror Story.

Tom


Tom, Don't take this personally. I'm just repeating what you posted. You might be a super great guy, but it doesn't matter what you think of the tub right now.... The words you used to express your total dissatisfaction for this company and its customer service tell it all for me. You couldn't say enough good about it now after your first description of them and their actions or should I say… lack of actions toward a customer.

I don't want to have to go through that for something that costs so much. I paid my 10K from a local dealer and got a good product with prompt delivery (4 days, and they asked me which day and time of that day was best for me) and some good people to see when I walk into their showroom, and be treated like an appreciated customer. You can't say that!   

Your latest post carries no weight with me, anyway. You ranted too much negativity against them. No one in their right mind would read what you’ve posted and go with that company.  There are some great products represented on this forum; Hot Spring, Jacuzzi, Caldera, etc., but Vortex doesn’t seem to be one of them that is backed by a reputable group of people.

Like your opinion of  your new spa is totally your opinion, my opinion of this situation is totally mine and does not necessarily reflect that of the forum and it’s sponsors.   8)

Title: Re: VORTEX Spas from Canada
Post by: Spoiledrotten on September 03, 2013, 12:10:13 pm
Tom, I'm really glad you like yours, too. I wish you many years of trouble free soaking in your spa with your loved one. I still hate that you had to endure so much pain just to get it delivered. That's just not right to subject customers to that kind of abuse (waiting for something is abuse to me :-)  . Good that it turned out well in your world. Take care.
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on September 03, 2013, 05:47:00 pm
Unfortunately , alot of people posting in this forum are local dealer owner or sale rep . We do have around a thousand spa on the ground in Canada but we do have nearly 100,000 hot tubs on the ground worldwide and in some area where Vortex is a well known brand ... hotspring or jacuzzi doesnt sell much . In a world where any penny counts , Vortex Spas Give you more and the only reason that we dont sell those spas the same price as a hotspring is because we are not hand tied with a protected dealer network that force the dealer to sell at a specific price. Like is said before we just launched in the Usa and we struggle alot with the shipping network and we are now working hard on this to make sure it doesnt happen again . Some people will always need to be served by a store and will pay the extra money but the new generation prefeer to save money and go online thats a choice and we have to respect that .
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on September 03, 2013, 07:53:51 pm
Unfortunately , alot of people posting in this forum are local dealer owner or sale rep . We do have around a thousand spa on the ground in Canada but we do have nearly 100,000 hot tubs on the ground worldwide and in some area where Vortex is a well known brand ... hotspring or jacuzzi doesnt sell much . In a world where any penny counts , Vortex Spas Give you more and the only reason that we dont sell those spas the same price as a hotspring is because we are not hand tied with a protected dealer network that force the dealer to sell at a specific price. Like is said before we just launched in the Usa and we struggle alot with the shipping network and we are now working hard on this to make sure it doesnt happen again . Some people will always need to be served by a store and will pay the extra money but the new generation prefeer to save money and go online thats a choice and we have to respect that .

Another guy who forgot to say in his opinion....sheeesh you guys. Saying things like "we give you more" you just lost all your credibility. Hmmm a sales guy saying we give you more. Yet your somehow different? I'm here to tell you, and I don't sell any particular brand. I have my favorites and have been quick to point out why. I have worked on literary 40-50 different brands, sure not Vortex but 40-50 like them. I can tell you from experience without even seeing one. Just another flash in the pan, mediocre at best.
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on September 03, 2013, 08:08:26 pm
Give me your contact info and we will give you some calls so you can see by yourself ;) we only use the best material available you will see :p
Title: Re: VORTEX Spas from Canada
Post by: Hottubguy on September 03, 2013, 08:26:21 pm
Unfortunately , alot of people posting in this forum are local dealer owner or sale rep . We do have around a thousand spa on the ground in Canada but we do have nearly 100,000 hot tubs on the ground worldwide and in some area where Vortex is a well known brand ... hotspring or jacuzzi doesnt sell much . In a world where any penny counts , Vortex Spas Give you more and the only reason that we dont sell those spas the same price as a hotspring is because we are not hand tied with a protected dealer network that force the dealer to sell at a specific price. Like is said before we just launched in the Usa and we struggle alot with the shipping network and we are now working hard on this to make sure it doesnt happen again . Some people will always need to be served by a store and will pay the extra money but the new generation prefeer to save money and go online thats a choice and we have to respect that .

I would think spending that kind of money would want to see the tub in person and try it out
Title: Re: VORTEX Spas from Canada
Post by: Jacuzzi Jim on September 03, 2013, 08:41:28 pm
Give me your contact info and we will give you some calls so you can see by yourself ;) we only use the best material available you will see :p

  You probably use acrylic from Lucite, Waterway jets and the equipment from Gecko like mentioned and Aqua flo pumps..  I am not saying you build a bad spa, much like Coast, Artesian, Beachcomber, Dynasty, LA Spas, Arctic, H2O, Pacific, Clearwater and Cal spa's,  Bullfrog, . Plus a few more I can't remember most likely from China..    But to spout off that you are better than everyone else is a bit arrogant, specially in the likes of Jacuzzi, Sundance and Hot Springs.   I am going to throw Marguis in that loop as well!!   

 Also there is a huge difference in longevity, innovation along with customer service from a dealer/company/mfg. that supports it vs. just selling a low priced spa with off the shelf components and a lot of jets.   

     Honestly I think the odds that the original poster showed up and you at close to the same time makes it a bit strange, considering I have been around here along time with many others posting here and have yet to ever hear of Vortex spa's?    I have had a lot of reps bang on our door trying to get  in and not once has it been you guys, nor have I seen you in Vegas..  Good luck to you though, I hope you make it but work on that dealer base because it's what makes or breaks a spa brand, any idiot can build a spa but it takes dealers and innovation to make it work, not just a low price!!

    I'm out!    No I am not out.
 

  Funny on a whim I went to your website, glad to see you have done so many innovative things!   I especially like on the front page the we also use all this because they do scenarios.   Bearing less jets the same as,  ultra violet sanitation the same as they do, plug in LED lights my fav the same as they do.  Why don't you just come out and say you have no by-pass filtration the same as?  All you have done is gone out and come up with something everyone else uses.     You have anything original that sets you apart?    Sorry gonna change my thought on you and or some one else's company.       

 Now I am out!   
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on September 03, 2013, 09:42:39 pm
We dont want a dealer network and the reason , we are simply marketing the fact that whithout that dealer network custumers are paying alot less for the same type of spas , you can look at our swim spas per exemple we are at least 35% cheaper than all the brand you mentioned wich represent sometimes nearly 8000$ for a custumer . This money can be used for other important stuff this is why Vortex spas give you more for your money
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on September 03, 2013, 09:58:03 pm
Give me your contact info and we will give you some calls so you can see by yourself ;) we only use the best material available you will see :p

  You probably use acrylic from Lucite, Waterway jets and the equipment from Gecko like mentioned and Aqua flo pumps..  I am not saying you build a bad spa, much like Coast, Artesian, Beachcomber, Dynasty, LA Spas, Arctic, H2O, Pacific, Clearwater and Cal spa's,  Bullfrog, . Plus a few more I can't remember most likely from China..    But to spout off that you are better than everyone else is a bit arrogant, specially in the likes of Jacuzzi, Sundance and Hot Springs.   I am going to throw Marguis in that loop as well!!   

 Also there is a huge difference in longevity, innovation along with customer service from a dealer/company/mfg. that supports it vs. just selling a low priced spa with off the shelf components and a lot of jets.   

     Honestly I think the odds that the original poster showed up and you at close to the same time makes it a bit strange, considering I have been around here along time with many others posting here and have yet to ever hear of Vortex spa's?    I have had a lot of reps bang on our door trying to get  in and not once has it been you guys, nor have I seen you in Vegas..  Good luck to you though, I hope you make it but work on that dealer base because it's what makes or breaks a spa brand, any idiot can build a spa but it takes dealers and innovation to make it work, not just a low price!!

    I'm out!    No I am not out.
 

  Funny on a whim I went to your website, glad to see you have done so many innovative things!   I especially like on the front page the we also use all this because they do scenarios.   Bearing less jets the same as,  ultra violet sanitation the same as they do, plug in LED lights my fav the same as they do.  Why don't you just come out and say you have no by-pass filtration the same as?  All you have done is gone out and come up with something everyone else uses.     You have anything original that sets you apart?    Sorry gonna change my thought on you and or some one else's company.       


Lol cmon jacuzzi has just started including a uv lamp when we were installing them 3years ago and im not mentioning that jacuzzi uv lamp is the 2008 version lol..oh forgot to mention jacuzzi was still using cliped jets 2 years ago saying that screw in jets was not good and now they have switch :p The point of showing those parts as an online company was to show that our parts compared to other online company could be found easily and they are used by other known brands , i guess it wasnt clear enough as you did not understand it ;)

Title: Re: VORTEX Spas from Canada
Post by: Jacuzzi Jim on September 03, 2013, 11:18:55 pm
   Yeah ok  ::)   You go sell some spa's.   If anyone reading this is thinking of buying a spa from these BOZO's think again.   Buy anything else as long as you have a dealer that will take care of you!  There is more to spa's than just price and a dumb-A-- company selling them..     

  Montana guy hope you fair well. love the fly fishing there! 
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on September 04, 2013, 06:55:33 am
We dont want a dealer network and the reason , we are simply marketing the fact that whithout that dealer network custumers are paying alot less for the same type of spas , you can look at our swim spas per exemple we are at least 35% cheaper than all the brand you mentioned wich represent sometimes nearly 8000$ for a custumer . This money can be used for other important stuff this is why Vortex spas give you more for your money

Neither did Costco or Home Depot or Sam's club. Ya can't buy a spa without feeling it first. I'm glad there's more people not willing to take that crap shoot. You need any service work done within about 50-60 miles of Duluth Mn you let me know. Customers pay me not manufacturers. You can pay your customers ill give them a nice receipt to submit to you. Your customers are paying less and getting less.
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on September 04, 2013, 10:14:07 am
We dont work with negative person sorry . We only use gecko qualified technician list
Title: Re: VORTEX Spas from Canada
Post by: Spatech_tuo on September 04, 2013, 10:40:46 am
Glad to see this sent to the cornfields where it belongs. I've had to stop myself from commenting on some of the nutty things I'd seen here.
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on September 04, 2013, 05:01:11 pm
A lot of inaccuracy in that last post. One that stands out, you got it for a fraction of the cost of the local dealer. Either this or you got a lot less tub. But hey, enjoy your honeymoon.
Title: Re: VORTEX Spas from Canada
Post by: Spoiledrotten on September 04, 2013, 06:19:33 pm
Vortex spas Canada, based on the last post from him, I'd say you owe Tom another praise payment, and if it pays enough, I could use a little side job where all I had to provide was total, undivided praise for your product even after almost a year of misery and being lied to by the vendor. Does that job come with benefits, too?   8)
Title: Re: VORTEX Spas from Canada
Post by: Hottubguy on September 04, 2013, 07:13:37 pm
You talk about design and everything to the lights.  How could you possibly know this from looking at a picture in a book or on a website?  Most people I know want to see it in person before making that big of an investment. Hope it works out for you but I'm curious to see what happens the first time you need warranty wrk done. Hope you stick around long enough to let us know
Title: Re: VORTEX Spas from Canada
Post by: Hottubguy on September 05, 2013, 05:43:26 pm
Thats your opinion and I wish you luck with your purchase.  Still not sure how one can tell build quality from a picture but I guess that's me.  Hope you get many years out of your tub, it's your money so if your satisfied then that's the only thing that really matters
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on September 05, 2013, 06:07:12 pm
It's kinda funny how we are the bad guys yet a couple weeks with the tub and some exorbitant claims of superiority by a new owner are all that's needed to make a super quality product. I understand a manufacturer rep making such claims but a brand new owner? Like I said justifying a purchase, online or not does not make it special. I buy everything online. Just not cars, boats, ATV's or hot tubs. I gota drive them first. I need a specific hydrotherapy experience and buying online is to much of a crap shoot. But alas some don't have the same needs or even any need. Swirling hot water is enough.
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on September 08, 2013, 04:27:28 pm
Well some people does need a wet test like you and some dont and 95% of our custumer does buy without a wet test . We do offer a 60 days money back guarantee :) have a great day
Title: Re: VORTEX Spas from Canada
Post by: nddesertfarmer on October 04, 2013, 04:48:40 am
Hello from North Dakota!  Im not too far from you montanabeefy, and i ordered a Vortex Spa around the same time you did.  Mine still has not showed up  >:(  Like you my wife and I have called and emailed over and over with same type of results.  I am happy you got yours which means maybe mine will arrive one day (hopfully before the snow arrives)  I just pray it does not arrive with damages because I am not sure I will survive somethine like that after waiting months and months.  I hope they are as good as you say as well, maybe the wait will be less horrible then.  All in all, we are a wreck and better be installing a new hot tub soon (looking at you Vortex) 

Title: Re: VORTEX Spas from Canada
Post by: Spoiledrotten on October 04, 2013, 10:05:51 am
This is reminding me a a story about revalry football teams:

University of Alabama had an ad in the paper, “Vacation Cruise - $99.00”.

Well, a guy from Auburn showed up and said “I’ll have the vacation cruise, $99.00”
Bama guy says, “Give me your money”.

Auburn guy gives him the $99.00 and the Bama guy walks around the counter, takes out a baseball bat, hits him in the head, knocks him down, ties him up with ropes, wraps him in sheets, towel, and blankets, takes him to the back door and throws him in the river and there he goes.

A University of Georgia guys shows up and says “I want the vacation cruise, $99.00”
Bama guy says, “Give me your money”.

Georgia guy gives him the $99.00 and the Bama guy does the same thing; takes out a baseball bat, hits him in the head, knocks him down, ties him up with ropes, wraps him in sheets, towel, and blankets, takes him to the back door and throws him in the river. There HE goes.

 About 15 minutes later, the two float up side by side. The Georgia guy looks over at the Auburn guy and says, “You reckon they’re going to serve us any food on this cruise?”
Auburn guy said, “I don't know. They didn’t last year!”
Title: Re: VORTEX Spas from Canada
Post by: rosewoodsteel on November 29, 2013, 04:19:57 pm
So where are the Vortex spas actually made?   My guess, after watching their various you tube videos, is that they are made in China and shipped to Canada.   If my guess is right on this, it could explain the extremely long waiting period people have experienced waiting for the delivery of their new Spas.
Any thoughts on this?   
Title: Re: VORTEX Spas from Canada
Post by: rosewoodsteel on December 01, 2013, 10:24:01 am
I just got a response from Vortex: 
 "Our hot tub are manufactured in Australia , our acrylic come from usa , resin from italia , spa controller from canada.."

Montana,
Based on their response to all of my questions, I think your information is spot on. 
By the way, how is the tub working out for you in that cold, Montana weather?   How is it regarding energy efficiency- Electric bills ok?  Any problems with her so far?

Thanks, John

Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on December 02, 2013, 02:04:46 pm
Hi Tom , Your filters has been sent last week , you should of received them by now , They are available through our online spa store, we will open our north american online parts website very soon :) . We have 2 factory , one in  Australia and 1 in china for the india market that is explosing right now . it does take 5 weeks for any spa or swim spa order and since we just signed a huge contract with a major shipping company in the USA , we now guarantee a delivery whithin 6 weeks maximum. Every Spa now come fully crated ensuring a safe delivery .


best regards ,


Vortex Team
Title: Re: VORTEX Spas from Canada
Post by: rosewoodsteel on December 04, 2013, 11:28:01 pm
How are you making out, Montana?
Is the tub holding it's temperature?
Title: Re: VORTEX Spas from Canada
Post by: rosewoodsteel on December 05, 2013, 12:44:58 pm
Wow.  -20 is damn cold.    At -4 what water temperature did the tub hold?
I'd also be interested in how your electric bill is holding up.
I've seen a lot of folks knock the TP type of insulation. It would be nice to see how your particular tub does in that type of cold.   One of my gonads just fell off thinking about -20 deg. :)
Title: Re: VORTEX Spas from Canada
Post by: rosewoodsteel on December 06, 2013, 06:55:18 pm
It sounds like it is holding temperature pretty well to me. 
-17 is some seriously cold weather.
Title: Re: VORTEX Spas from Canada
Post by: rosewoodsteel on December 08, 2013, 06:04:18 pm
Montana,
Have you been using your spa much with those temperatures?
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on December 09, 2013, 12:18:04 pm
Hi Tom ,

you might want to run 4 cycle of 4 hours of filtration instead of 1 cycle of 16 hours , that way you get your boost pump to purge  for 1 min 4 times a day , also when you are using both boost pump you should be able to have the heater to heat  but sometimes it shut down by itself as soon as you start the second pump ... if it does that give us a call and we will go in the config menu to make sure your heater work when all pumps are running.

Title: Re: VORTEX Spas from Canada
Post by: louise on December 12, 2013, 12:16:50 am
Hey there.  I have been the unfortunate one to actually order one of the spas from Votex Spa Canada.  I live in Montana USA.  I ordered the spa in February of this year.  When I ordered it I asked him (Brian) if he could hold it until the spring thaw here so I could redo my deck.  He said no problem.  Just call when I want it shipped out.  So that is what I did.  In May I contacted him and told him to go ahead and ship it.  It's been a nightmare ever since as far as service and shipping.  First he gave me a two week deliver date.  That never happened.  I called him after 4 weeks and he told me it was on the way.  Never happened.  This went on for MONTHS.  .   .   .      Again, I've sent requests but no reply.  Its the no reply that is killing me.  Like I'm BOTHERING him or something.  These things aren't cheap and I did expect a certain level of service. 

Hello Tom.  I have been reading some of your more recent posts, and it seems that you are happier now with your spa.  Did you get better customer service from them eventually, or did you get help elsewhere.  I am considering a swim spa, and I am hoping that you have better news about service.  Please reply to this post Thanks,  Louise
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on December 12, 2013, 11:13:23 am
Hi Louise ,

Let me know where you are located and I will be able to provide you a list of swim spa custumers that we have in your area .


best regards,


Vortex Spas
Title: Re: VORTEX Spas from Canada
Post by: Spoiledrotten on December 13, 2013, 08:12:56 am
Louise and Montanabeef,

I'm not going to try to beat anyone up, but just for my thinking... is the little savings that you experienced truly worth all of the junk/frustrations you had to go through to get your tub? Do you not put any value on your time or your emotions? I like getting a bargain, but life is just too short to put up with a year's worth of crap from one company. You wouldn't agree with that? I paid a little more, but I paid for my HS one Saturday, and it was delivered and running by the following Thursday. It would have been delivered the Monday, but no one was going to be home to make sure we were satisfied before the techs left my house. Maybe I don't have enough patience to put up with the stuff you both have gone through, and with Louise, still going through. Good luck, Louise. I hope you get what you paid for very soon.
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on December 13, 2013, 10:33:06 am
Louise and Montanabeef,

I'm not going to try to beat anyone up, but just for my thinking... is the little savings that you experienced truly worth all of the junk/frustrations you had to go through to get your tub? Do you not put any value on your time or your emotions? I like getting a bargain, but life is just too short to put up with a year's worth of crap from one company. You wouldn't agree with that? I paid a little more, but I paid for my HS one Saturday, and it was delivered and running by the following Thursday. It would have been delivered the Monday, but no one was going to be home to make sure we were satisfied before the techs left my house. Maybe I don't have enough patience to put up with the stuff you both have gone through, and with Louise, still going through. Good luck, Louise. I hope you get what you paid for very soon.

Everything works with money , you probably ending up paying 40-45 % margin to you local dealer while online company margin is around 10-15% ,  we went from 10 call a day to 150 calls a day , i dont know about you guys but paying 9,000 $ or more for a regular tub is a rip off to me , I would personally pay 6000 $ for the same or better tub.

Swim spa are even worst , if you look at any local competitor , we are 8000 $ cheaper and its all about Margin % .

Its a choice people can make and you cant judge people that doesnt think the same way you do .
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on December 13, 2013, 11:26:23 am
I would personally pay 6000 $ for the same or better tub.

You forgot to say in your opinion after this claim. There are plenty of differing opinions out there.
Title: Re: VORTEX Spas from Canada
Post by: Spoiledrotten on December 13, 2013, 11:44:04 am
Vortex, go back and read my last post. I'm not talking about the price paid for the spa alone. I'm wondering if they still think they got a good deal after being overwhelmed with dissatisfaction, anger at the situation, anxiety over whether or not a tub going to even show up, if it was going to be missing parts or torn up like montana's, then have to glue it together himself like he had to. I was wondering if all of that emotion was worth the $3000.00 in price difference. That's all. Again... no slamming anyone. Just wondering, so don't come in with a response that yours cost less. That's certainly not the issue I'm reading from your customers.
Title: Re: VORTEX Spas from Canada
Post by: Spoiledrotten on December 13, 2013, 02:35:01 pm
Based on Louise's experience, they haven't improved, so...........


It looks like some more dead horse beating in the future.   8)
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on December 13, 2013, 03:26:12 pm
More for your money huh? And this is based on what?
Title: Re: VORTEX Spas from Canada
Post by: rosewoodsteel on December 14, 2013, 08:04:22 am
Any pictures or video on how these spas are built?
I'd especially like to see details of the frame and insulation.   How thick is the insulation; how is it attached to the perimeter; is it "air tight"?    What materials were used for the frame; what are their dimensions; how is the floor made; is the floor insulated; how thick is the floor insulation, etc ?   
Title: Re: VORTEX Spas from Canada
Post by: Spoiledrotten on December 14, 2013, 10:25:28 am
Hello from North Dakota!  Im not too far from you montanabeefy, and i ordered a Vortex Spa around the same time you did.  Mine still has not showed up  >:(  Like you my wife and I have called and emailed over and over with same type of results.  I am happy you got yours which means maybe mine will arrive one day (hopfully before the snow arrives)  I just pray it does not arrive with damages because I am not sure I will survive somethine like that after waiting months and months.  I hope they are as good as you say as well, maybe the wait will be less horrible then.  All in all, we are a wreck and better be installing a new hot tub soon (looking at you Vortex)


Maybe I got Louise mixed up with this "satisfied" customer. I'm not sure why Louise and this poster has a total post count of "0" when they have clearly posted at least once.
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on December 14, 2013, 04:06:49 pm
3 inches thick insulation with reflective foil on a PS heat saving cabinet.

(http://www.freeimagehosting.net/t/wmxe9.jpg)
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on December 14, 2013, 04:11:29 pm
On the left side is the vortex Ps heat saving material and on the right is what you can find on most manufacturer like master spas or jacuzzi . Our cabinet retain heat and is a lot stronger than the usual plastic cabinet you can see on the picture

(http://www.freeimagehosting.net/t/1be8d.jpg)
Title: Re: VORTEX Spas from Canada
Post by: rosewoodsteel on December 15, 2013, 09:12:16 am
Montana,
Wow! It's a damn good thing they used a good sling when the spa was over your house!   Great video.   Did you have to pay for the crane or was it part of your purchase deal?
Title: Re: VORTEX Spas from Canada
Post by: rosewoodsteel on December 15, 2013, 09:22:00 am
Vortex,
I tried magnifying your pictures, but wasn't very successful.    It looks like your plastic has some sort of substrate behind it. 1/2 plywood?  Particleboard?     It appears, from what I gather looking over your website, that you are producing a tub very similar to an Artic Spa.  I like that fact that Artic, unlike most other manufacturer's, shows a great amount of detail in how their tubs are built.   If you have some better pictures or video shots of how your tub is manufactured, I would appreciate it.
Thanks
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on December 15, 2013, 12:00:43 pm
On the left side is the vortex Ps heat saving material and on the right is what you can find on most manufacturer like master spas or jacuzzi . Our cabinet retain heat and is a lot stronger than the usual plastic cabinet you can see on the picture

(http://www.freeimagehosting.net/t/1be8d.jpg)

The BS is flyin........
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on December 15, 2013, 12:54:04 pm
Vortex,
I tried magnifying your pictures, but wasn't very successful.    It looks like your plastic has some sort of substrate behind it. 1/2 plywood?  Particleboard?     It appears, from what I gather looking over your website, that you are producing a tub very similar to an Artic Spa.  I like that fact that Artic, unlike most other manufacturer's, shows a great amount of detail in how their tubs are built.   If you have some better pictures or video shots of how your tub is manufactured, I would appreciate it.
Thanks




We will be shooting video's on how to change any components from our hot tub , that will allow you to see how they are made , 3 inches thick insulation on the walls ( its not a plywood its another PS support frame ) , 1/2 inches of urethane insulation on the abs moulded floor and another 1/2 inches of urethane insulation on the shell , boost pump electricity usage is only 10,8 amp and the circ pump is 1.3 amp .
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on December 15, 2013, 12:58:23 pm
On the left side is the vortex Ps heat saving material and on the right is what you can find on most manufacturer like master spas or jacuzzi . Our cabinet retain heat and is a lot stronger than the usual plastic cabinet you can see on the picture

(http://www.freeimagehosting.net/t/1be8d.jpg)

The BS is flyin........


I dont see any problem with showing quality difference that way the custumer really knows what hes buying ...
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on December 17, 2013, 06:02:53 am
I'm tired of people and their talk of insulation and how one is more better than the other as if there is any "standard" or knowledge base to any of it.  All I do know is that this particular tub did pretty dang good in 5 days of continual sub zero weather.  So any consumers out there you can take that to the bank and ignore all the yammering.

This is absolutely true. There is NO magic pill. And the company Montana bought from is no better than the rest even though he has been drinking the cool aid.
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on December 18, 2013, 05:56:32 am
30 years of tub experience and nothing to contribute to a thread in beating a dead horse. Nice. Ive seen more pipe dreams and claims of superiority than your young years.
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on December 19, 2013, 06:22:30 am
Montana there is no magic pill. But it's OK if you think you found it. Because your smarter than the rest of us.
Title: Re: VORTEX Spas from Canada
Post by: brillskill on December 19, 2013, 02:14:36 pm
i see tmann is still making friends(:
Title: Re: VORTEX Spas from Canada
Post by: Spoiledrotten on December 19, 2013, 05:08:46 pm
He has the quality type friends. BTW, where's your boyfriend, brill? I haven't seen him come to your rescue in that last few days. Did you two break up?
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on December 19, 2013, 05:13:46 pm
i see tmann is still making friends(:

I don't need any more friends. I have enough to do.
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on December 19, 2013, 06:23:41 pm
Again you do not contribute anything of value in regards to this particular thread because with your 30 years of experience you have no first hand knowledge of these spas.  So again... when you have something to contribute about Vortex Spas then I might take your 30 years of experience into consideration based on your observations.  Until then all I see is someone who obviously has a lot of time on their hands and is participating in threads they know nothing about.


wheres the ''I Like'' button :P !
Title: Re: VORTEX Spas from Canada
Post by: brillskill on December 19, 2013, 06:50:21 pm
Spoiledrotten ..u def take a leak sitting down..
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on December 19, 2013, 07:21:47 pm
Spoiledrotten ..u def take a leak sitting down..

Have you received your hot tub yet and if so how was the whole experience ?
Title: Re: VORTEX Spas from Canada
Post by: brillskill on December 19, 2013, 08:23:53 pm
Vortex..I have not ordered a hot tub from your company..I bought 2 internet tubs..(one from Costco )..about 9 mos ago
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on December 20, 2013, 06:00:51 am
Oh my... the maturity is flowing on this website.  Again, can I ask why some of you are on a thread about Vortex Spas if you don't know anything about them?  This is suppose to be informative by people who have information.

You asked, I can look at a Vortex spa or any spa and in 3 minutes know everything there is to know about the spa. A spa is more that the product itself. It is a manufacturer and their reputation. And if there is one, it is a dealer network and a service network. And it takes a long time to find out if the manufacturer and the dealer network are worth a crap. And you don't find that out by purchasing a spa from them. You find that out after selling their product for many years. From delivery to dealing with service issues we find that out here from people who know very little about a manufacturer. Finding out through industry insiders with years of experience about a particular manufacturer. Listening to customers who have owned a particular brand for many years. Talking to dealers about service issues and manufacturer reps about changes in shell materials, insulation products and components.

This forum is a great place for sales reps and dealers for a manufacturer to puff up and try and convince people they are the best. But other than that it is not the place to find out about a brand. And it's a good place for customers with very little knowledge to share there very short term experience. Nothing else.

From what I have heard so far in this forum is their delivery process has been terrible.

I am sure the tub itself is like the hundreds of others out there with no reputation. I somehow dout a small manufacturer from Canada has found the magic pill.......There was talk of importing from China? Maybe they found the magic pill.

Why are we on this thread. Cause it's a free country and an open forum and if you want to advertise your smarts your going to have to find a different place.
Title: Re: VORTEX Spas from Canada
Post by: Spoiledrotten on December 20, 2013, 11:10:24 am
Spoiledrotten ..u def take a leak sitting down..

That wasn't me, and you are going to have to stop looking over the stall walls when you go into the men's room!
Title: Re: VORTEX Spas from Canada
Post by: Jacuzzi Jim on December 20, 2013, 04:03:46 pm
 Tman is pretty much right on.   

 Looking at their website, it is just another hot tub, nothing special about it...   Waterway jets, Gecko equipment and plumbing..  Really no different than many in the market.    All they really did was copy everybody else for the most part and built a spa.
 

   Glad you are happy with it, but it's nothing special in regards to what it does..  If you think it does, I would love to hear what you have to say about it.. 
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on December 20, 2013, 05:48:38 pm
Dont worry Tom , some peple are just worthless to argue with , you are one of our custumer who explained your experience and we thank you for that . Those trolls come in this forum with their negative attitude and post in thread they should not. Waterway jets .... wow you really know what your talking about mate keep up the good work :P .

Vortex Spas is an high end product just like hot spring , jacuzzi etc ... Its new to the north american market and yes we are special because instead of using dealers to sell this product at an average 8000 $ we sell them online for 6000 $ wich is something that jacuzzi or hot spring cant do because their hand are tied with this dealer network .

Just like any store , some transactions goes well and some dont , its the same for online sales except that your % of risk is higher if you dont work with the right people . And to be honest I dont know for wich company you do repair hot tuba but just by your attitude I would never hire you or give you any of our calls. We use gecko technicians only and im pretty sure you are not certified by them .

Now if you could post all your negativism reply on another forum you would do everyone a favor .

this topic is for vortex spas review. thanks
Title: Re: VORTEX Spas from Canada
Post by: rosewoodsteel on December 20, 2013, 06:44:47 pm


 Talking to dealers about service issues and manufacturer reps about changes in shell materials, insulation products and components.

[/quote]
Title: Re: VORTEX Spas from Canada
Post by: rosewoodsteel on December 20, 2013, 06:51:44 pm


 Talking to dealers about service issues and manufacturer reps about changes in shell materials, insulation products and components.

Tman, what is your opinion of Aristech acrylics? 

Title: Re: VORTEX Spas from Canada
Post by: Jacuzzi Jim on December 20, 2013, 06:52:48 pm
   After watching your video it sounds like marketing BS and terminology.  Thermo spas did the same thing in their late night commercials, they may still be running.      What you have done is taken things that other company's have already done, and called it your own..   Is that a bad thing, no many others do it as well but to imply that you came up with it is a joke..   

  You may very well build a nice spa, but trying to ride on the backs of high end mfg, specially when you feel the need to point it out on your website.. 

  Now back to your video, most uneducated spa consumers will look at it and go WOW, what a great spa!   Trolls like us that have been in the industry probably longer than you, can see through the BS..    Again you took a few spa company's ideas re-branded them and called it your own.  One difference in trying to compare yourself to company's like Hot Spring and Jacuzzi or Artic is you haven't earned it.   That takes years and years, oh and years of being in business and taking care of the consumer and the dealer.. 

    Good luck to you as many company's such as yourself have come and gone over the years.. 

  As far as being a "Gecko" trained tech,  When we carried Artesian spa's many moons ago, I became one and was trained by the people at Gecko at a seminar in Vegas..   Most of their chit is if you can't fix it,  yank it out and replace it...   
Title: Re: VORTEX Spas from Canada
Post by: rosewoodsteel on December 20, 2013, 07:04:50 pm
Jim,
What is your opinion of Aristech acrylics?
Title: Re: VORTEX Spas from Canada
Post by: rosewoodsteel on December 20, 2013, 07:09:43 pm
Anyone have any opinions on this company and their product?
Title: Re: VORTEX Spas from Canada
Post by: Jacuzzi Jim on December 20, 2013, 07:15:26 pm
Jim,
What is your opinion of Aristech acrylics?

  Don't really know that much about them, I am sure they are fine.  It's not always about the acrylic but how it is formed and backed..  when made into the actual shell..    Most are vacuumed formed then come out inspected for defects and placed on an assembly line to move on to the next process..     Vortex claims his or hers come out of the oven and are climate cooled or some BS, they like most others are placed upside down on a cart and get in line with the others waiting to be assembled.     But then his or hers are special, so they are hand rubbed with fine silk from Singapore..
Title: Re: VORTEX Spas from Canada
Post by: rosewoodsteel on December 20, 2013, 09:48:05 pm
Montana,
I'm glad you found a tub that is right for you.  I'm also glad to see someone who is not afraid to speak his mind.  Good for you and enjoy your tub!
Title: Re: VORTEX Spas from Canada
Post by: Jacuzzi Jim on December 20, 2013, 10:16:48 pm

I respect the fact that many of you have so many years of experience in the industry but I fail to see how your opinions would help anyone considering this brand of tub if you have absolutely ZERO experience with this company or these particular tubs.  If you are a Hot Spring expert and I was in the market for a Hot Spring tub I'd value your opinion but in this case you have done nothing to educate me on what this tub is or is not and how could you if you have never even seen one.   I suppose you could take my original post and say SEE, THEY SUCK...  bully great.  How is that educating?  If my original post helps the company improve isn't that what it's all about?  Oh wait.  I was schooled, these blogs are really about dealers having a place to bitch at each other.  LOL  That did make me laugh.  Consumers read this stuff.  If you want to sell more tubs you may want to show them you have a genuine love for the industry instead of a narrow view of your own bottom line. 

That all being said.  If any of you "dealers" and especially any consumer want to know anything about MY tub just ask me.   I would be glad to tell you about my experience although I think I've covered it pretty extensively in here.  Come spring I'll make my own video so that there is more information out there for other consumers.  I really don't care what a dealer thinks.  What I care about are 1) the thing runs properly and so far... not a single problem  2) if I do have a problem the seller honors the agreement and makes things right... which so far they have 3) that I have a great experience with the product I purchased...  been in it pretty much every night for 6 mos.  No tub has ever kept me so satisfied to be honest 4) and this is purely an indulgence but I like the wow factor when people come over and see it or use it... and that has been more than the case.  The comments have been great!

So I think I'm done coming back to this thread because, to be honest, I'm not getting any useful information from the experts.  I'd find more reviews from other consumers more helpful.  It's been real! (really eye opening)

  I have a couple of questions, 1st  is the water hot?   If yes, great then.   2nd since you have the spa, and you seem to be happy with it, I am curious how much more information do you want from consumers about a spa you already bought?   3rd would be, why would you expect a HS dealer or any dealer  tell you about some vortex spa made in Canada or where ever the f--- they are built.   I know I wouldn't if you came in my showroom.  You think he is gonna say, jeez sounds like a heck of  deal you better go buy it right now, I can't beat those 80 jets or that price.     
 
 Good luck to you as well and vortex man, I am sure people will be coming her in droves to check out the coolest thing since the wheel was invented....
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on December 20, 2013, 10:47:39 pm
Even if they are just like any other spa company or even a copy cat company, WHO CARES? 

So I got nothing to contribute huh?

So of us have experience in hundreds of brands and have seen as many come and go.

And I'm glad you feel like you saved an unbelievable amount of money.
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on December 20, 2013, 11:04:11 pm
Jim,
What is your opinion of Aristech acrylics?

Aristech acrylic buy their raw materials from lucite acrylic if that give you an idea. Whats expensive is the resin . I went to the manufscture myself and yes vortex put every shell in a controlled oven to get rid of the humidity. We are few to offer a non pro-rated shell warranty so we make sure to not have to replace them too often :)
Title: Re: VORTEX Spas from Canada
Post by: Jacuzzi Jim on December 20, 2013, 11:49:42 pm
  You know how many shells and or structures we have replaced in the 13 years of selling spa's, Artesian, Jacuzzi, Cal-spa and Freeflow?
   One spa actually enough said, and that was a freeflow roto-mold because the lady was 300+ lbs wearing on it getting in and out.    Shell failures in the world of "high end" or low end for the most part spa's is almost non existent.  I will comment on your jet warranty, be it waterway or whatever you use there are only so many, 5 years is very good, for what a jet cost a dealer why not.    Jets over the years have gotten better and better so that's a plus for everyone. 
  I looked at your website from top to btm, sure there is some information there but there is nothing that really convinced me your spa is any better than anyone else's in the middle range.   It's says its a hybrid  heater pump  but it doesn't say how it does it, best guess is it's what cal-spa did with the plastic union with finger type things to increase friction as water passes by.  It says the spa adjust to different climates but that's BS because a spa really can't do that. It also says it adjust to account for different power demands, which is nothing but being able to adjust filter cycles, pretty much all spas do that to some extent.   The heater info is all BS as most heaters really fail from either one electrical or 2 really bad water. Not because of the heater tube itself not being high grade 616 stainless or whatever that number is..   Lets talk ultra violet sanitation or mineral sticks again just another way to do it, it's not ground breaking stuff many are doing it..   Tell me I am wrong! 

 Btm line is I could and others can pick your spa and the marketing BS apart and call it for what it is BS, but honestly any really good sales guy can pick his competitor apart.  Really it's all marketing with every spa company, so I can't fault you on that some just have done it longer and better than most,  Sure your gonna sell your couple hundred spa's a year and I hope you make a profit.  And again I am sure you build a decent spa,  but you are riding on the backs of what many other mnfgs already do and have so for a long time...   And FWIW I have heard of a lot of spa's, I have never heard of yours and supposedly you have an outlet of some sorts in BC?  I am an hour away from there and we get many a Canadians down here looking at our spa's to take back, I have yet to have one mention vortex. Be that as it may I wish you luck.. 

 
Title: Re: VORTEX Spas from Canada
Post by: Erou on December 21, 2013, 12:19:38 am
Hi , I Am from Canada and I have purchased the Palladium from Vortex Spas which I have received 1 month ago . I first came to this forum as I was searching for reviews and was worried when I saw montana review but the rep on the phone explained me that this story was true and that vortex now crate their hot tub for the delivery . I was also worried about the delivery time  but they now guarantee it in 6 weeks and they have a 60 day no risk money back guarantee which looked fine on paper.

The hot tub arrived on the 5 th week , the shipping company made an appointment and I paid 175 $ in extra to bring it into my backyard . I have 5 kids and we wanted at least a 9 person hot tub . The palladium is very well designed and just like montana said , the jets massage is above anything else experimented in other brand like arctic ,  jacuzzi or dynasty. It does come fully loaded with 92 water jets ( no air jets which is very nice ) , 3 pumps and 1 circulation pump that is also use for the 'laminar jets' . I took the full light jet package and I dont regret to have paid for it .The rep told me that they were giving away the ''in.clear sanitation system which require maintenance once every 6 months , I was sceptic about it and ask them if I could go back to a regular chemical maintenance if I dont like it and they said yes so I said fine we will take it . I followed the instructions and since then I have not made any maintenance on my tub so I really enjoy it.

We had a flo error code when we first started the tub so we called vortex and they fixed the problem over the phone .. they changed the LL number which I have no idea whats for but it worked.

We went to many dealers , each of them was saying bad things about other dealers instead of promoting their brand so we decided to go online just for fun and found that company . We paid 10k instead of 14-15k at our local dealer , this is a huge price difference for a big family like us and even if we respect our local dealers and understand they need more margin to survive we decided to use that money to buy other stuff .

I will keep you posted if anything wrong happen but so far so good .
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on December 21, 2013, 12:33:45 am
  You know how many shells and or structures we have replaced in the 13 years of selling spa's, Artesian, Jacuzzi, Cal-spa and Freeflow?
   One spa actually enough said, and that was a freeflow roto-mold because the lady was 300+ lbs wearing on it getting in and out.    Shell failures in the world of "high end" or low end for the most part spa's is almost non existent.  I will comment on your jet warranty, be it waterway or whatever you use there are only so many, 5 years is very good, for what a jet cost a dealer why not.    Jets over the years have gotten better and better so that's a plus for everyone. 
  I looked at your website from top to btm, sure there is some information there but there is nothing that really convinced me your spa is any better than anyone else's in the middle range.   It's says its a hybrid  heater pump  but it doesn't say how it does it, best guess is it's what cal-spa did with the plastic union with finger type things to increase friction as water passes by.  It says the spa adjust to different climates but that's BS because a spa really can't do that. It also says it adjust to account for different power demands, which is nothing but being able to adjust filter cycles, pretty much all spas do that to some extent.   The heater info is all BS as most heaters really fail from either one electrical or 2 really bad water. Not because of the heater tube itself not being high grade 616 stainless or whatever that number is..   Lets talk ultra violet sanitation or mineral sticks again just another way to do it, it's not ground breaking stuff many are doing it..   Tell me I am wrong! 


 Btm line is I could and others can pick your spa and the marketing BS apart and call it for what it is BS, but honestly any really good sales guy can pick his competitor apart.  Really it's all marketing with every spa company, so I can't fault you on that some just have done it longer and better than most,  Sure your gonna sell your couple hundred spa's a year and I hope you make a profit.  And again I am sure you build a decent spa,  but you are riding on the backs of what many other mnfgs already do and have so for a long time...   And FWIW I have heard of a lot of spa's, I have never heard of yours and supposedly you have an outlet of some sorts in BC?  I am an hour away from there and we get many a Canadians down here looking at our spa's to take back, I have yet to have one mention vortex. Be that as it may I wish you luck.. 

 



We dont plan to land a spa on the moon :p we have the opportunity to offer a product that can easily be compared to those big brand but at a lower cost , its a win-win between us and the custumer.

If you ask anyone in Australia or in NZ about vortex they will tell you that they are the biggest . We outsale jacuzzi and hot spring by far and we are actually selling our product at a higher price than them. World doesnt stop in north america mate you have to consider that jacuzzi is doing less than us everywhere else then in north america and there must be a reason for this . We just landed some containers in vancouver , if you wish to havea look at one of our unit so you can actually have a reason to post here I will set you up
Title: Re: VORTEX Spas from Canada
Post by: meriflower on December 21, 2013, 02:11:30 am
In answer to where they are made - according to this Australian dealer Vortex Spas are made in China.

http://www.justspas.com.au/page/faqs.html (http://www.justspas.com.au/page/faqs.html)
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on December 21, 2013, 02:35:12 am
As stated before we have 2 manufacture and one is in china just like Iphone ;)
Title: Re: VORTEX Spas from Canada
Post by: rosewoodsteel on December 21, 2013, 08:57:53 am
Montana,

It sounds like you got a great deal for a fully loaded spa.   Compared to what I just purchased, you paid less, and even got the stereo option!   If I was a little more adventurous, I may have gone down the Vortex path myself.  From what you have said, it sounds like a great spa.   I'd love to see the pictures of the interior when Spring arrives, so don't forget to send some our way (I know the gentlemen here would be happy to offer their unbiased opinion of it's construction).   Also, any information on electric usage would be appreciated.   Soak, drink and be merry my friend. 
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on December 21, 2013, 10:31:32 am
A couple of mediocre reviews on tubs that are a few months old for a tub made in China. That's helpful.
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on December 21, 2013, 01:05:43 pm
Hi , I Am from Canada and I have purchased the Palladium from Vortex Spas which I have received 1 month ago . I first came to this forum as I was searching for reviews and was worried when I saw montana review but the rep on the phone explained me that this story was true and that vortex now crate their hot tub for the delivery . I was also worried about the delivery time  but they now guarantee it in 6 weeks and they have a 60 day no risk money back guarantee which looked fine on paper.

The hot tub arrived on the 5 th week , the shipping company made an appointment and I paid 175 $ in extra to bring it into my backyard . I have 5 kids and we wanted at least a 9 person hot tub . The palladium is very well designed and just like montana said , the jets massage is above anything else experimented in other brand like arctic ,  jacuzzi or dynasty. It does come fully loaded with 92 water jets ( no air jets which is very nice ) , 3 pumps and 1 circulation pump that is also use for the 'laminar jets' . I took the full light jet package and I dont regret to have paid for it .The rep told me that they were giving away the ''in.clear sanitation system which require maintenance once every 6 months , I was sceptic about it and ask them if I could go back to a regular chemical maintenance if I dont like it and they said yes so I said fine we will take it . I followed the instructions and since then I have not made any maintenance on my tub so I really enjoy it.

We had a flo error code when we first started the tub so we called vortex and they fixed the problem over the phone .. they changed the LL number which I have no idea whats for but it worked.

We went to many dealers , each of them was saying bad things about other dealers instead of promoting their brand so we decided to go online just for fun and found that company . We paid 10k instead of 14-15k at our local dealer , this is a huge price difference for a big family like us and even if we respect our local dealers and understand they need more margin to survive we decided to use that money to buy other stuff .

I will keep you posted if anything wrong happen but so far so good .

Thanks for posting your reviews
Title: Re: VORTEX Spas from Canada
Post by: rosewoodsteel on December 21, 2013, 07:41:25 pm
What is an in clear system?
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on December 21, 2013, 10:10:03 pm
Type gecko in.c'ear video on google :)
Title: Re: VORTEX Spas from Canada
Post by: rosewoodsteel on December 21, 2013, 11:56:14 pm
-Will do.
Title: Re: VORTEX Spas from Canada
Post by: rosewoodsteel on December 22, 2013, 12:01:18 am
I googled that and didn't get a damn thing.
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on December 22, 2013, 01:34:09 am
Gecko in.clear sorry
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on December 22, 2013, 06:36:39 am
http://www.geckoalliance.com/en/conso/Products/ProductInfo/4/in.clear

It's an inline bromine generator. There's others available also. They are kinda touchy.
Title: Re: VORTEX Spas from Canada
Post by: rosewoodsteel on December 22, 2013, 07:49:44 am
Thanks, Tman.

Title: Re: VORTEX Spas from Canada
Post by: rosewoodsteel on December 22, 2013, 08:14:12 am
Is that a salt system?
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on December 22, 2013, 10:36:43 am
No it uses a Bromide, from their site.....

BromiCharge™ is designed to
be used in conjunction with
in.clear™ water sanitation
system for spas and hot tubs
(with BROMITRON™ BROMINE
GENERATOR technology), an
electrolysis unit that converts
bromide into hypobromite
solution. The produced hypobromite
solution (bromine) is
then introduced into the spa to
be treated as a sanitizer for spa
water.

The down side to introducing bromine non stop is that it is a corrosive and can shorten the life of the equipment. And it smells. I still think that a couple teaspoons of dichlor after each use and every other day when your not using it is the best. When you add it it kills the nastys introduced. Then the next time you soak it has dissipated and your water is clean and non smelly. If your gone for a week or so just shock and drive your chlorine level up to 10-12 PPM and in a week or so it will be dissipated.
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on December 22, 2013, 01:27:12 pm
The in.clear doesnt smell , bromine is more stable than chlorine and yes its not good for the mecanisim pump seal unless you are using viton seal like we do. We have one running in our showroom and it does not require any maintenance .
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on December 22, 2013, 05:12:55 pm
I went with Chlorine as well cause it's what I know.  Don't most Bromine users use the floating type of dispenser which constantly doses the water?  Does this mean that all Bromine tubs have shorter life spans?   What other companies make this sort of thing?

Genesis and Isis make nice units to. But your really not saving much work. And it's a lot more costly than dichlor. Make yourself up a bunch of film containers or the like with a dose of dichlor in them and bring one out to the tub when you soak. You'll pay 40-50 bucks a year for dichlor. Most of the bromine generator company's recommend changing water every 2 months. Seems to me it would be more work.

I'm sure that Bromi-charge is expensive as heck.
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on December 22, 2013, 06:23:30 pm
We recommend each 6 months and its made by gecko so for us its a perfect match , have you tried one yourself ?
Title: Re: VORTEX Spas from Canada
Post by: Jacuzzi Jim on December 22, 2013, 09:53:22 pm
 Like montanabeefy mentioned check out prices for 3.5lb btls of bromo charge and you might think twice about the system.  And nothing is fool proof or maintenance free sanitation wise or just general spa care in general. 
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on December 22, 2013, 10:01:46 pm
We recommend each 6 months and its made by gecko so for us its a perfect match , have you tried one yourself ?

I would follow Geckos recommendation a bit closer. I hope your not giving that recommendation to your customers. And if you are I hope they are not using it. 2 months may be a bit extreme but 6 is way to long.
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on December 22, 2013, 10:59:14 pm
thanks for your advice guys but we been running units for a year or so and we are working with gecko on a weekly basis , some custumer has not change their water for at 8 months but the average is 6 months . You would need 1 bottle and a half of bromicharge for a regular hot tub and the price is 35 $ each for the custumer . Once you have balance the ph and alk you good to go .
Title: Re: VORTEX Spas from Canada
Post by: patrob on December 23, 2013, 12:02:41 am
Hi , I bought a swim spa from vortex in august . I wanted to replace my existing pool and saw the michael Phelps swim spa  advertising on tv so I decided to look online for that product . I buy alot of stuff online and I know that some people prefeer to  pay more and go to a local dealer but I rather save some money and handle the issues myself.

I went on ebay first , this is where I saw the vortex swim spa ... called them the next day and they explained me that their best selling swim spa was the hydrozone because you have two different zone that you can heat a different temp. Of course this model was their most expensive one :P But now that I own it , I really appreciate it .

Good points :
-I went to some local dealers ( master spa , catalina and artic spa ) and they were selling the same spa ( to my non professional point of view ) around 22 to 26,000$ even up to 30  for the Michael phelps one. I've ending up paying 18,500$ with the crane + the tub section is way better than any other mould ive seen so at the end I saved between 4-6 k .
-After filling up the swim zone, one of the swimming jet was not working so I called them and was a bit frustrated that a brand new pump was not working but they told me that it happen sometimes and if they have to change the pump  they will do it . They dont have technicians that work especially for them so they use '' gecko technicians '' contact list but between you and me they probably called any technicians in my area ... anyway the next day I received a call from that tech and 48 hours after the pump was running . the tech said it was an air lock and that it happen very often. So if you have any issue they will send someone to fix it thats good to know .
- They have a no risk 60 days money back guarantee ... ok I know that I would have to pay the crane and a flatbed to send it back to their warehouse wich will cost me around 1000 $ but thats worth the risk because if you actually like it wich I do you save alot of money .
-When I've look to other online company many of them had no background so if they stop existing then im on my own but i've done some research on vortex and they are really big in Australia so at least I can phone them if anything goes wrong .
-I like the tub section and the massage is very good . for the swim section im an average swimmer so I cant tell you if the jets are that strong but its powerfull enough for me .

Bad point :
- When I buy something , I want it now . They dont carry any in stock so you have to wait 5 weeks because they are shipping them from Australia .
- They dont sell chemicals so you actually have to buy them to your local dealer but I have been told by a rep that they will offer chemicals and filters on their online website .

I am finishing my deck and will post some pictures .
Gn
Title: Re: VORTEX Spas from Canada
Post by: meriflower on December 23, 2013, 09:26:08 am
Welcome Patrob and look forward to seeing your pictures!   :)
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on December 23, 2013, 11:48:05 am
thanks for posting , send me your contact info in private , I will add you to our notify list when the online website is up.
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on December 24, 2013, 05:33:26 am
I suspect someone is calling customers and asking them to post reviews. Or making up users and posting himself. It's a good thing every sales guy on here doesn't do that. Just imagine if it wasn't in beating a dead horse. I am sure Bill will keep an eye on it now. Check the IP's
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on December 24, 2013, 12:32:10 pm
Wow you are pathetic seriously .. theres 1 from panama , one from montana , one from north dakota , one from montreal and the other one I dont know .
Title: Re: VORTEX Spas from Canada
Post by: Dr. Spa™ Ret. on December 24, 2013, 01:06:37 pm
Seriously? How many first time posters are there on this thread?

I'm right there with ya Roger!
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on December 24, 2013, 03:15:47 pm
Offtopic but can you send in pm the contact info of your manufacture of cover.
Thanks
Title: Re: VORTEX Spas from Canada
Post by: Dr. Spa™ Ret. on December 24, 2013, 06:26:54 pm
me
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on December 24, 2013, 07:20:47 pm
Nothing is off topic in beating a dead horse. Pathetic is a sales team that uses deceptive practices.
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on December 24, 2013, 07:34:24 pm
Tman , from now on ima ignore you cuz your meanless ... yea dr.spa I thought you were running a cover businness am I right ?
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on December 24, 2013, 10:06:44 pm
To Montana and Vortex. You picked a public forum to spew your BS. If you want a private forum go make your own. I have been around this and other forums for 15 years helping people. I get more PM's in a week asking for help than most people including you guys will get in your life. Good luck trying to sell your product here, but guess what? Until now the only insults flying have been from you two bozo's. There's one back at ya.

Again go make your own forum if you don't want a differing, more experienced opinion. I know more about all the components of a Vortex spa than you Montana girl. And I have likely seen the insides of more tubs than Vortex unless he has been doing this for more than 25-30 years.

Ooops sorry 2 insults. And the only reason I threw them is because they were thrown at me and I don't usually pick up and throw back the spears that idiots throw at me.

Not sure if Vortex said meaningless or meanness but either way. If he doesn't want to listen to me and my opinion find a different forum that's not public.

And no Montana girl your not a first time poster with a mediocre review. You have 5

Ooops again 3 insults.
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on December 24, 2013, 10:09:06 pm
Merry christmas Tom .
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on December 24, 2013, 10:59:02 pm
So in other words your opinion is the only one that matters. Better stay off all the forums because you'll find that a lot of other folks are going to have differing opinions. The moderators here do a great job at categorizing the threads just like they need to be categorized. Dead Horse, just like hundreds of others in the past. One or two guys with stout opinions like yours are always dead horses. How about we agree that you think it's the best spa in the world and I think it's just like hundreds of other Chinese built spas. And your opinion of it is as valid as my OPINION of it.

I promise not to throw anymore insults at you unless you keep throwing them at me. I fixed 2 spas today, and it was 5 degrees outside. I had -26 last night. What was the temp like in more moderate Montana?
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on December 25, 2013, 07:23:22 am
They use Gecko controls. I worked on a Gecko and a Hydroquip control yesterday. And both tubs used PVC so does Vorx. Does that qualify? Look at their web site. They claim to be like a whole bunch of spas that I have worked on.
Title: Re: VORTEX Spas from Canada
Post by: Jacuzzi Jim on December 25, 2013, 04:55:39 pm
  Merry Christmas Montana!  But you really have no clue what he does for a living?      The basis of any spa is primarily for the most part the same and built the same to a point, some do it better than others some do it cheaper than others, why do you think yours comes from China it's cheap to build there,same reason some are built in Mexico.   So yes he could probably work on a Vortex spa blind folded..    Point in case, you think a Ford or Chevy mechanic doesn't know how to work on a Dodge?

  I use to work on spa's and have probably forgotten more than you will ever know, and I am confident enough that if I came to work on your spa it wouldn't be hard to figure out whats wrong with it!   


 
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on December 25, 2013, 06:16:40 pm
Vortex, Smortex. I can work on any spa. And any hot water heating control/delivery system. Including a paper mill, power plant, refinery, mining. I forgot more about plumbing than most people will ever know.

But Montana he's the man, he's smarter than all of us put together. That's why he chose the tub he did. Cause he knew we would know nothing about it.
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on December 26, 2013, 06:48:33 am
Don't leave we want ya here. Just don't be a know it all ass amd understand that your opinion is ONE. Not necessarily unjust but just one.
Title: Re: VORTEX Spas from Canada
Post by: rosewoodsteel on December 26, 2013, 08:51:20 am
Ok, guys..

I for one don't doubt Tman's ability to work on Spas. (I wouldn't let him change my oil, however, but that is another story..:)).   And I am sure that Montana is a smart, self-reliant type person.
Montana saved upfront cash with his tub purchase, and from what I have read here, he really likes his tub, so he wants to talk about it.    He also seems like a guy that will call a spade a spade, and was brutally honest in his criticism of Vortex's delivery, if you can call it that, process.    It remains to be seen if Montana's upfront savings will cost him down the road, but he seems like the type of person ready to take that gamble.   Hopefully he will share any problems he may encounter with the Vortex, in the future.
Imo, I believe Montana could learn a lot from Tman, if we could get the rhetoric directed back to a fact based discussion (on parts, insulation, design, etc.).   Maybe a holiday truce for both of you guys is in order?   











Title: Re: VORTEX Spas from Canada
Post by: Spoiledrotten on December 26, 2013, 09:42:42 am
I suspect someone is calling customers and asking them to post reviews. Or making up users and posting himself. It's a good thing every sales guy on here doesn't do that. Just imagine if it wasn't in beating a dead horse. I am sure Bill will keep an eye on it now. Check the IP's

That's what I'm thinking after seeing these positive vortex spa reviews showing up like house flies on a dog turd. One time posters for a guy that keeps getting his chair pulled out from under him by the old time spa dealers and technicians seems rather suspicious.
Title: Re: VORTEX Spas from Canada
Post by: brillskill on December 26, 2013, 01:05:39 pm
at least Vortex constantly defends his brand..maybe its not the "best spa" or maybe it is.but if i was looking to buy a vortex i can now find plenty of info on one and can even speak directly to them...
Title: Re: VORTEX Spas from Canada
Post by: Hottubguy on December 26, 2013, 01:47:09 pm
at least Vortex constantly defends his brand..maybe its not the "best spa" or maybe it is.but if i was looking to buy a vortex i can now find plenty of info on one and can even speak directly to them...


I don't know jack about vortex so I don't know if it's a good or bad spa. Where is all this info you speak of?  One guys review is hardly going to influence any bodies buying decision. I looked on their website and can't even figure out their warranty. Any spa brand you should be able to speak with directly. All I can find about them is they are a somewhat popular brand in New Zealand/Australia who is trying to break into the North American market. Maybe they succeed maybe they won't but until they have more tubs out in the field then it will be nearly impossible to get unbiased reviews on them
Title: Re: VORTEX Spas from Canada
Post by: brillskill on December 26, 2013, 02:44:49 pm
from reading the entire thread tman has brought up many aspects and vortex has responded..(i knew id get ripped for saying something)
Title: Re: VORTEX Spas from Canada
Post by: Spoiledrotten on December 26, 2013, 02:51:58 pm
from reading the entire thread tman has brought up many aspects and vortex has responded..(i knew id get ripped for saying something)

Not if you'd say something with merit.   8)
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on December 26, 2013, 02:59:33 pm
from reading the entire thread tman has brought up many aspects and vortex has responded..(i knew id get ripped for saying something)

Dont worry , I am used to it , no matter what you guys will say or do , whithin 10 years the over protected dealer network will be down . we have hundreds of reviews coming out this spring and this will blow you all , we have also video testimonials coming out soon .

Very soon you would not even have to use a tech when there will be an issue .

Vortex Spas will be the revolution in the spa industry .

If Any vortex spas custumer wish to add a review dont post it here , we just created a section for Vortex spas reviews

Title: Re: VORTEX Spas from Canada
Post by: Spatech_tuo on December 26, 2013, 05:41:15 pm
from reading the entire thread tman has brought up many aspects and vortex has responded..(i knew id get ripped for saying something)

Dont worry , I am used to it , no matter what you guys will say or do , whithin 10 years the over protected dealer network will be down . we have hundreds of reviews coming out this spring and this will blow you all , we have also video testimonials coming out soon .

Very soon you would not even have to use a tech when there will be an issue .

Vortex Spas will be the revolution in the spa industry .

If Any vortex spas custumer wish to add a review dont post it here , we just created a section for Vortex spas reviews

I think the owner of Haven spas made those same type of silly predictions a decade ago on these pages. He used to also try to use the spa forums to get noticed and made claims about taking over the world. I also remember when I was a kid reading that cars would fly by the turn of the century and would not run on gas and people would live on the moon... 
Title: Re: VORTEX Spas from Canada
Post by: Hottubguy on December 26, 2013, 05:46:38 pm
from reading the entire thread tman has brought up many aspects and vortex has responded..(i knew id get ripped for saying something)

How did I rip you?  I just stated my opinion
Title: Re: VORTEX Spas from Canada
Post by: Hottubguy on December 26, 2013, 05:48:06 pm
from reading the entire thread tman has brought up many aspects and vortex has responded..(i knew id get ripped for saying something)

Dont worry , I am used to it , no matter what you guys will say or do , whithin 10 years the over protected dealer network will be down . we have hundreds of reviews coming out this spring and this will blow you all , we have also video testimonials coming out soon .

Very soon you would not even have to use a tech when there will be an issue .

Vortex Spas will be the revolution in the spa industry .

If Any vortex spas custumer wish to add a review dont post it here , we just created a section for Vortex spas reviews


Why not until the spring?  What's the warranty on your tubs?  Where do you sell your tubs besides eBay?
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on December 26, 2013, 06:44:35 pm
Cuz we are finishing installing our demos in each major Us cities, once that done potential custumer will be able to look and touch to our product wich is somethin that online company cant offer . dealer network is already going mate , we have been selling online in nz for the pas year cutting dealers and it work verry well.

our warranty is on the vortex spas , ebay , vortexspasonline and spaworldcanada website ....10 years structural , 8 years acrylic , 5 years jets, 5 years plumbing , 5 years heater and 2 years equipment.

Why spring ?? Cuz its the peak season lol advertising in every news paper and on tv cost alot of money so you gotta time it right :)

We will be the first company to offer an high end tub or swim spa at that price and we are really proud of it and so far the custumers appreciate their saving and our product that said have a happy new year guys
Title: Re: VORTEX Spas from Canada
Post by: brillskill on December 26, 2013, 07:13:58 pm
You are right..my bad hottub guy:)..happy newyear!
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on December 26, 2013, 08:14:34 pm
We will be the first company to offer an high end tub or swim spa at that price and we are really proud of it and so far the custumers appreciate their saving and our product that said have a happy new year guys

This is awful presumptuous on your part. But I am glad YOU think so as you should. I have not seen anything from China that anyone would consider high end.

Are your tubs UL listed?
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on December 26, 2013, 08:48:14 pm
Tman, you repair hot tub , you dont build them and have no idea what is the exact cost of a manufacturer to build them . When it come to quality , theres many parts and brand that you ca. Use and we are using the most expensive one .

Im sure that the us manufacturer who manufacture on the mexico border with armed guard inside the factory is alot better not to mention that the cheapest spa ive sold when i was a dealer was manufactured in tenesse.

Im gonna say it again tman when you dont have any knowledge on a subject you just let other speak.

Vortex spa is an high end product , the new generation of custumer shop online and it does increase each year and with the informations available online they will be less and less custumer that will pay 30% more for a local dealer
Title: Re: VORTEX Spas from Canada
Post by: Hottubguy on December 26, 2013, 09:46:46 pm
So are they ul listed?
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on December 26, 2013, 09:52:17 pm
C etl us listed
Title: Re: VORTEX Spas from Canada
Post by: Hottubguy on December 26, 2013, 09:53:46 pm
Cuz we are finishing installing our demos in each major Us cities, once that done potential custumer will be able to look and touch to our product wich is somethin that online company cant offer . dealer network is already going mate , we have been selling online in nz for the pas year cutting dealers and it work verry well.

our warranty is on the vortex spas , ebay , vortexspasonline and spaworldcanada website ....10 years structural , 8 years acrylic , 5 years jets, 5 years plumbing , 5 years heater and 2 years equipment.

Why spring ?? Cuz its the peak season lol advertising in every news paper and on tv cost alot of money so you gotta time it right :)

We will be the first company to offer an high end tub or swim spa at that price and we are really proud of it and so far the custumers appreciate their saving and our product that said have a happy new year guys

Your warranty is not on your website. It gives a partial description. http://www.vortexspas.ca/features/builttough.aspx

I have never seen a high end manufacturer only give 2 years on components. Your competition all give 5 years. That's one way to cut costs. What's the labor warranty because that's nowhere on your site either. Your not the first company to say you will revolutionize the industry and most of them have not found it so easy.
Title: Re: VORTEX Spas from Canada
Post by: meriflower on December 26, 2013, 09:57:03 pm
Tman may be onto something:

http://www.poolspanews.com/international-projects/made-in-china.aspx (http://www.poolspanews.com/international-projects/made-in-china.aspx)
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on December 26, 2013, 11:32:55 pm
The warranty is written in every brochure on our website ;) jacuzzi or any other brand offer a 6 month warranty on their audio dystem while we are orfering 2 years but hey with an average of 30% less than those big brands you can buy an extension of warranty of 3 additional years for 300$ ;) any other easy questions for me :p ?
Title: Re: VORTEX Spas from Canada
Post by: Jacuzzi Jim on December 26, 2013, 11:49:14 pm
The warranty is written in every brochure on our website ;) jacuzzi or any other brand offer a 6 month warranty on their audio dystem while we are orfering 2 years but hey with an average of 30% less than those big brands you can buy an extension of warranty of 3 additional years for 300$ ;) any other easy questions for me :p ?

 Yeah Vortex again you are just another knockoff of somebody else, and you don't know chit!    BTW what happened to your Montana boy?    Again good luck to you! 

    Gotta add a question for you, pray tell why is ozone going the way of a dinosaur?   Granted a few company's that may not use them doesn't mean they are not effective!

  :-[   I remember meeting you now!   I took my kids for a day at the fair and you were the guy trying to get us to throw a coin on a plate.  All coming back to me now!      FWIW you are digging yourself a bigger hole!
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on December 27, 2013, 12:08:51 am
Montana boy was actually a real custumer who real shipping issue and got banned from this forum for a reason i do ignore. For the ozone i dont say its not effective all im saying is that there better sanitiser around and we were using ozone combined with uv till last year ... You got to be up to date friend and theres better prodct around. I know shit?

The jacuzzi dealer next to my store sell 600 jacuzzi a year so yeah i know jacuzzi , they built a cheaper jacuzzi model with cheaper material especially for that dealer . You guys had cliped jets and no uv till 2013 where you guys switched to screw in jets and uv sanitation while we were using that 3 years before. Yet again im just saying the truth so if im wrong tell me .

Other easy questions ?
Title: Re: VORTEX Spas from Canada
Post by: Jacuzzi Jim on December 27, 2013, 12:24:19 am
So Jacuzzi built a cheaper spa especially for that dealer?  ::)    You sir again don't know chit, not shit!   Like I mentioned ya keep digging a bigger hole!   And a single dealer that sells 600 spa's a year would be doing really very, very good and  most likely would not need Jacuzzi to build them a  cheaper spa.  Not to mention Jacuzzi builds what they build it's not made to order, nor do they just build a cheaper spa because they request it.   

  Without sounding rude, your a douche!   

 Pretty much done with you at this point!
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on December 27, 2013, 12:53:40 am
Your a jacuzzi dealer and you dont know that :) see i know more on your own brand that you actually does :) lets make an agreement ... If I can prof you that I am actually right about this , you and your dealers friend leave any thread concerning vortex alone unless you actually have bought one or tried one or repaired one and if I am wrong i will never come back to this forum and will leave your over protected dealer network alone.

Whats going to be ?
Title: Re: VORTEX Spas from Canada
Post by: meriflower on December 27, 2013, 01:20:39 am
I found this kind of funny!

"Vortex Spas is sold worldwide. In a world where the cost of energy usage is always on the rise, we have to adapt to different climates in order to offer cost energy efficient spa all around the globe. This is why Canadian spas are not build in the same way as the ones we sell in Australia."

Website from today:

http://www.vortexspas.ca/ourstory.aspx (http://www.vortexspas.ca/ourstory.aspx)

Using the internet time machine dated 3/15/12:

https://web.archive.org/web/20120315045550/http://www.vortexspas.ca/ourstory.aspx (https://web.archive.org/web/20120315045550/http://www.vortexspas.ca/ourstory.aspx)


Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on December 27, 2013, 01:23:05 am
whats that supposed to mean .....
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on December 27, 2013, 06:42:36 am
So I think the moderators are finally realizing that You Mr. China Spa have all along, like I suspected, been trying to take over this forum to sell your sub standard product. Good luck to you as eventually your made up posters along with yourself fade away into the sunset. And your "high end" product follows suit. It's to bad you were able to sucker in a couple unsuspecting consumers in your quest.

Now we will go on a mission to make sure everyone here knows the real truth.

Non UL listed.
Title: Re: VORTEX Spas from Canada
Post by: rosewoodsteel on December 27, 2013, 08:48:58 am
Why was Montana banned?  I was hoping we would get a "blow by blow" on the Vortex.   
Title: Re: VORTEX Spas from Canada
Post by: Jacuzzi Jim on December 27, 2013, 09:41:05 am
Your a jacuzzi dealer and you dont know that :) see i know more on your own brand that you actually does :) lets make an agreement ... If I can prof you that I am actually right about this , you and your dealers friend leave any thread concerning vortex alone unless you actually have bought one or tried one or repaired one and if I am wrong i will never come back to this forum and will leave your over protected dealer network alone.

Whats going to be ?

  Like I would really trust your source, but yeah if your still around I will take that offer.   I will call our rep today, then will confirm with Jacuzzi when they open again.  I know some people in high places, will get back to you. If your still around at that point.
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on December 27, 2013, 11:22:43 am
Why was Montana banned?  I was hoping we would get a "blow by blow" on the Vortex.

While I may be opinionated (clears throat) The one thing I don't do is insult people unless I am severely insulted. Then I may loose it. I think our friend Montana may have thrown one to many.

I just don't like people who don't state that their words are their opinion. But instead think they are fact.
Title: Re: VORTEX Spas from Canada
Post by: Jacuzzi Jim on December 27, 2013, 11:36:48 am
Why was Montana banned?  I was hoping we would get a "blow by blow" on the Vortex.

While I may be opinionated (clears throat) The one thing I don't do is insult people unless I am severely insulted. Then I may loose it. I think our friend Montana may have thrown one to many.

I just don't like people who don't state that their words are their opinion. But instead think they are fact.

  I don't know why he thinks only certain people can work on their spas, and that unless you know how theirs work or have seen it in person you wouldn't understand it.

  Maybe vortex could post a pic of the actual  equipment area and show us what it looks like.   But then he'd probably have to  kill us.  ;)
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on December 27, 2013, 11:53:40 am
Its a standard Gecko controller, looks like Gecko might rebrand one for them. One of their value controllers I am sure. Gecko makes a fine controller. I am sure their pumps and motors are standard also. And unless they use some super duperty high tech NASA PVC to hook to their Hydroflow jets??//.

And just like someone else from Colorado who got in trouble a while back. A bunch of ETL listed components does not make an ETL listed hot tub. And it's not UL listed anyway.
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on December 27, 2013, 12:06:01 pm
Gecko wont sell any pack to a manufacturer that doesnt have the certification you should know that .
jacuzzi , the dealer store near me is club piscine , he owns 18 stores if that can help you . they offered a big contract to jacuzzi and was selling jacuzzi with uv and audio for 4995$ all in.
You guys doesnt give your opinion , all you do is talk shit about brand you dont own or sell .
I came to this forum when I saw a negative review on our product that montana boy posted so your story of me putting all those fake reviews to sell spa doesnt hold the road.

I think people that come here doesnt want to hear all your negative though .
Title: Re: VORTEX Spas from Canada
Post by: brillskill on December 27, 2013, 01:19:24 pm
just buy a geo (calspa) for 3 grand and be happy...lolol!!
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on December 27, 2013, 01:24:56 pm
just buy a geo (calspa) for 3 grand and be happy...lolol!!

thats the way to go , you can buy 3 geo for 1 hot spring :P
Title: Re: VORTEX Spas from Canada
Post by: Spatech_tuo on December 27, 2013, 02:29:23 pm
just buy a geo (calspa) for 3 grand and be happy...lolol!!

thats the way to go , you can buy 3 geo for 1 hot spring :P

And you can buy a $3 bottle of wine or ... Whatever floats your boat.
Title: Re: VORTEX Spas from Canada
Post by: brillskill on December 27, 2013, 02:34:54 pm
manishevitz!!
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on December 27, 2013, 02:42:58 pm
just buy a geo (calspa) for 3 grand and be happy...lolol!!

thats the way to go , you can buy 3 geo for 1 hot spring :P

And you can buy a $3 bottle of wine or ... Whatever floats your boat.

You can buy a $3 bottle of wine in france and pay $15 in Canada for the same bottle ;)
Its all product perception !
Title: Re: VORTEX Spas from Canada
Post by: Jacuzzi Jim on December 27, 2013, 02:44:45 pm
Gecko wont sell any pack to a manufacturer that doesnt have the certification you should know that .
jacuzzi , the dealer store near me is club piscine , he owns 18 stores if that can help you . they offered a big contract to jacuzzi and was selling jacuzzi with uv and audio for 4995$ all in.
You guys doesnt give your opinion , all you do is talk shit about brand you dont own or sell .
I came to this forum when I saw a negative review on our product that montana boy posted so your story of me putting all those fake reviews to sell spa doesnt hold the road.

I think people that come here doesnt want to hear all your negative though .

 So I looked at their website and I see the same Jacuzzi mdls we sell, I also saw Viking and Elite whatever company that is, and I see Sundance with the same mdls that Sundance offers.    I see nothing that was a special order/built by Jacuzzi for them at 4995.00  If they are selling the J-245/J-235 with a stereo at that price than they are going for volume over price..  But I doubt they worked some kind of special deal with Jacuzzi, if they did good for them.  But Jacuzzi didn't build a special spa for them!    I also contacted the rep that confirmed they do not build anything "special" for anyone in any country. 

  I also called and talked with the head of research and development at Jacuzzi, surprisingly they were there.   He said the same thing, they do not build anything special order.

 So all that being said the ball is in your court now!!   You a man of your word?

 Your a jacuzzi dealer and you dont know that :) see i know more on your own brand that you actually does :) lets make an agreement ... If I can prof you that I am actually right about this , you and your dealers friend leave any thread concerning vortex alone unless you actually have bought one or tried one or repaired one and if I am wrong i will never come back to this forum and will leave your over protected dealer network alone.

Whats going to be ?

 See Ya!! 

 So well see ya!! 
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on December 27, 2013, 02:57:04 pm
Actually Jacuzzi went to club piscine because they were loosing sales against viking so club piscine offered them a big contract offer with a cost price they wanted and they got it . Its not a special mould ,they custumized the jacuzzi to cost less , they dont use the same jets that you are buying . Anyone from my place know that story ... theres more competition over than everywhere else , we sell annually 13,000 hot tub for 6.5 millions people
Title: Re: VORTEX Spas from Canada
Post by: Jacuzzi Jim on December 27, 2013, 03:21:00 pm
  Like I said Jacuzzi isn't building a special spa for them, I don't care what price they negotiated with Jacuzzi if they did at all, I find it hard to believe!   In the end Jacuzzi didn't build anything different for them than what we get.    It's probably the 200 series which every dealer in the world has access to and can go where they want for a retail price like any other spa company, as long as they can keep the doors open.
 

  All that being said I see where you stand on your word..    Good day sir!   
Title: Re: VORTEX Spas from Canada
Post by: Ryan VSO on December 27, 2013, 03:25:04 pm
My statement was right so I am not leaving ... they have built a cheaper spa for them , I have not said that thay made a special mould for them .

hey just got one of my custumer on the phone who want to post picture of her new Spa installed , do you know any hosting site where she can put her picture ?
Title: Re: VORTEX Spas from Canada
Post by: Jacuzzi Jim on December 27, 2013, 03:42:47 pm
My statement was right so I am not leaving ... they have built a cheaper spa for them , I have not said that thay made a special mould for them .


  They didn't build it for them they build it for everyone, and as far as cheap it is not, we sell it for 5995.00 and up, if he wants to sell it for 4995 that's his business.   But they didn't build it specifically for him, because he wanted it..

 As far as you leaving I could care less, but your credibility has gone out the window!   
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on December 28, 2013, 09:28:19 am
Jim,
What is your opinion of Aristech acrylics?

As I go back in this thread I see a bunch of questions I neglected to answer. Rose,

I have no clue on which acrylics are best or worse. I do know that all the top manufacturers that use acrylic warranty their shells for a life time (which in this day and age means 7 years) And if they are willing to do this it means to me that acrylic shell failures are very very rare. I doubt any consumers would be able to tell any difference from the very few acrylic manufacturers out there. And I would also guess that the very top manufacturers would even extend that 7 year life time limitation. I have seen that.
Title: Re: VORTEX Spas from Canada
Post by: rosewoodsteel on December 28, 2013, 11:35:22 am
Tman,

I have noticed that the top manufacturers use both Lucite and Aristech, so I assume they are both quality products.   Thank you for your insight on this.
Title: Re: VORTEX Spas from Canada
Post by: Tman122 on December 28, 2013, 02:45:33 pm
There are only a few manufactures that sell acrylic sheets for spa use. It's cool how they heat it and suck it down into the mold.
Title: Re: VORTEX Spas from Canada
Post by: rosewoodsteel on December 28, 2013, 05:38:34 pm
Agreed.
I love watching videos on how they are made. 
Title: Re: VORTEX Spas from Canada
Post by: rosewoodsteel on December 29, 2013, 02:08:20 pm
Other than the fiberglass work (and that is a big other...), hot tub factories look like pretty cool places to work.