Hot Tub Forum
Original => Hot Tub Forum => Topic started by: sergey on November 06, 2015, 03:01:41 pm
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Hello All
Looks like walmart , costco, lowes and homedepot sell canadianspacompany hot tub ...
canadianspacompany.com
The price is very good - I am looking into "Toronto" model.
Does anyone have experience or knowledge about their products ? Could you share ?
Thanks !
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Generally there's a reason a companies price "looks so good".
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I too looked at them for a while. Pricing was -really- attractive. Even if you factor in potential extra repairs, it is still really attractive.
In the end, we went with a name brand spa (Arctic) for twice the price....
My reasoning was:
If you order a Canadian Spa from Walmart, Home Depot, etc., it will likely be delivered to the end of your driveway. Then you are responsible for hiring someone to get it in place, hook the electrical up to it, and then hope it actually works. If there is an issue, your on the phone to their support, wait for replacement parts if needed, etc.
If you buy a name brand spa from a local dealer, they deliver and set it up, get it running, address any issues right away.
If you ever have a problem, just call your local dealer.....no hunting the classifieds/yellow pages for a spa repair guy...
Also, my local Kent store carries Canadian Spa, and they happened to have one on display, I believe it was one step -above- the Toronto. Arctic happened to have a tent display setup that day in the parking lot a couple hundred meters away. So I got to look at both spas. The quality difference seemed very big. The Canadian Spa materials felt like cheap plastic compared to the Arctic.
I've only had my Arctic for a few days, so its obviously too early for me to comment on the longevity/reliability of it, but the quality/feel difference is very obvious to me.
My .02
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Thanks a lot :) It helps ..
Very hard to decide .... I am not picky and my budget is 6000 CAD Max.
I can get display model (beachcomber) for this price - small and basic.
or ... Canadian Spa - bigger and with ozonator and a few features (I do not really care about)
I think that most of spas has same components - so repair will be same more or less.
I can move and install myself - not easy but possible. But yes - it might not work right from the box :) So support on a phone is very possible and waiting for parts ... but as soon as it works and local spa repair se4tice should be able to help - Am I wrong here ?
Have not seen it in person yet :) It is not that easy -But for sure will. Do non need a cat in a bag ...
Thank again for 0.2c :)
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Have a look at http://www.whatsthebest-hottub.com/forum/index.php?topic=19153.0
Looks like it does not really matter if it is brand or not ... still can be a big problem of service !!!
Even having a warranty does not help sometimes.
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From what I've seen of them, I would not buy one. Go with the floor model beach comber.
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Everybody's expectations are different. A more handy person may get the same value from a less expensive value brand with sooner replacements (new tubs ;D) garnering you the same longevity? Will the soaking be the same? No, but it may meet your expectation.
You have to put your eyes/hands/butt on all the brands your considering to make an educated purchase decision. And it may be either way or something in between. Get out there, get wet!
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I am told "Canadian Spa Company" is Chinese.
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I just saw them at the pool and spa show. I would put their quality on par with the crap that comes out of that Tennessee plant. (signature spas, life great, all the crap sold at rec direct.)
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I just saw them at the pool and spa show. I would put their quality on par with the crap that comes out of that Tennessee plant. (signature spas, life great, all the crap sold at rec direct.)
I believe I saw them as well...small booth that also had a blow up spa and a soft sided spa they were selling? If so there are MUCH better acrylic options for not a ton more money...d00nut did you see the strong spas booth? notice how much they were trying to sell that crap for? (the acrylic stuff) wow I couldn't believe it
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I believe I saw them as well...small booth that also had a blow up spa and a soft sided spa they were selling? If so there are MUCH better acrylic options for not a ton more money
Now I'm really confused. You're say that because they may also sell blow up and soft sided spas, there's better acrylic options? If they stopped selling the soft sided, would that make their acrylic slightly better? But not as good as if they also stopped selling blow up spas?
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I just saw them at the pool and spa show. I would put their quality on par with the crap that comes out of that Tennessee plant. (signature spas, life great, all the crap sold at rec direct.)
Speaking of signature did you have a chance to talk to them at the show? The girl in the booth was clueless and was making stuff up about there tubs. I didn't even see Canadian spa company there. They must've had a smaller booth
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I just saw them at the pool and spa show. I would put their quality on par with the crap that comes out of that Tennessee plant. (signature spas, life great, all the crap sold at rec direct.)
Speaking of signature did you have a chance to talk to them at the show? The girl in the booth was clueless and was making stuff up about there tubs. I didn't even see Canadian spa company there. They must've had a smaller booth
that would be Natalie from Signature lol, funny thing is I ran into 3 different companies with Reps on hand that didn't know their own product...blew my mind...one lady was trying to sell us on one particular model and after 10 minutes another rep chimed in that she was giving cost/specs on the completely wrong model. with the money invested in these booths you would think they would have people with half a brain to promote themselves
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I believe I saw them as well...small booth that also had a blow up spa and a soft sided spa they were selling? If so there are MUCH better acrylic options for not a ton more money
Now I'm really confused. You're say that because they may also sell blow up and soft sided spas, there's better acrylic options? If they stopped selling the soft sided, would that make their acrylic slightly better? But not as good as if they also stopped selling blow up spas?
I just meant in reference to their booth, they had 1 blow up, 1 soft sided, and 1 acrylic spa on hand...the acrylic as stated was your run of the mill component spa with little to no insulation/undersized filter/basic rising dragon jets (2-3 varieties at most) and a cheap control pack, and at the prices they were offering there is much better options on the market (Bullfrog X series, Jacuzzi 200 series, Hot Spot from Hot Spring, Marquis E-series) etc.
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I just saw them at the pool and spa show. I would put their quality on par with the crap that comes out of that Tennessee plant. (signature spas, life great, all the crap sold at rec direct.)
Speaking of signature did you have a chance to talk to them at the show? The girl in the booth was clueless and was making stuff up about there tubs. I didn't even see Canadian spa company there. They must've had a smaller booth
that would be Natalie from Signature lol, funny thing is I ran into 3 different companies with Reps on hand that didn't know their own product...blew my mind...one lady was trying to sell us on one particular model and after 10 minutes another rep chimed in that she was giving cost/specs on the completely wrong model. with the money invested in these booths you would think they would have people with half a brain to promote themselves
Yeah that was her. The show in my mind wasn't too impressive. The 2 new things that stuck out to me were the new x series by bullfrog and the new 17 foot aquatic training vessel in the marquis booth. Both companies hit home runs in those designs
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I thought the show was the best I've seen in years... there was actually people there!
Those hard top covers from strong aren't cheap to make... a lot of money for a mid-level spa imo...
I had a dealer friend bring in the sister line to signature (Life's Great) a little over a year ago for price point alone... every single one came back to bite them in the butt. I know I will lose some sales because people are drawn to those price points, but it isn't worth my reputation. The X series from Bullfrog is a home run in my opinion. Isn't as low cost as I would like, but the value is there. The ATV from Marquis was cool, but I am waiting to see what Endless is up to :) When will BF come with a Swim Spa?
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Attendance was definitely up. Life's great lol. I couldn't do that to my service department. I heard premium leisure is now making his tubs. Have you ever gone to the Atlantic city show? By far the best show around
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Hi all
thought I would weigh in to this conversation about Canadian Spa Company as I have been with the company since it started. We use the same materials as all the high end spa manufacturer such as Lucite Acrylic, Balboa equipment, waterway pumps/ Balboa pumps (16.4 amp, 5 HP) as standard on all our spas except our plug and play models.
Our insulation starts with our 5 x 3 inch tapered cover, foil backed insulation around skirt and bottom of the spa. All our plumbing is glued and clamped, all of our jets are stainless steel and adjustable.
Our spa range comes complete with all options to make it easier for our customers, Led lights, MP3 sound system with 2 pop up speakers, aroma therapy, suction breaks and waterfalls and step.
As for after-care service we would rather let other people say how we rate, our best selling spa is the Toronto model sold by Home depot. check the reviews.
http://www.homedepot.com/p/Canadian-Spa-Company-Toronto-5-6-Person-44-Jet-Spa-with-LED-Lighting-and-Pop-Up-Speakers-CSCHTTOR/205487651?keyword=toronto+spa
This spa by the way is also our best seller Globally in the UK (Costco), Germany( Hornbach), and France (Leroy Merlin).
We manufacture a foam walled soft tub called swift current which is one of our best sellers, but this is not at the expense of acrylic line like some have suggested.
We price our spas as curbside but have an option in most circumstances to provide a backyard deliver at a small extra cost determined by a local spa professional on a case by case quote, usually under $500.00
So compare our products, our backup service and reputation and decide for yourself if we offer value
Troy Labelle
Founder
Canadian Spa Company
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Spa pros here and savvy spa owners/shoppers know that good and bad spas are not defined by specs and statements that it uses Lucite acrylic... has good reviews on a website... has certain bells/whistles... is well insulated because after all, it uses insulation...
Spas get a reputation as good or bad or somewhere in between based on results in the Field and unless we hear spa pros and/or owners of this brand chime in about their direct experience those are just a bunch of words coming from a keyboard.
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I thought the show was the best I've seen in years... there was actually people there!
Those hard top covers from strong aren't cheap to make... a lot of money for a mid-level spa imo...
I had a dealer friend bring in the sister line to signature (Life's Great) a little over a year ago for price point alone... every single one came back to bite them in the butt. I know I will lose some sales because people are drawn to those price points, but it isn't worth my reputation. The X series from Bullfrog is a home run in my opinion. Isn't as low cost as I would like, but the value is there. The ATV from Marquis was cool, but I am waiting to see what Endless is up to :) When will BF come with a Swim Spa?
X-Series is a home run, we were one of the "test markets" for them so I've actually been selling them for almost 6 months now, great spas for the money...we now have a "good, better, best" in every shell mold, they are positioning themselves perfectly within the market imo
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X-Series is a home run, we were one of the "test markets" for them so I've actually been selling them for almost 6 months now, great spas for the money...we now have a "good, better, best" in every shell mold, they are positioning themselves perfectly within the market imo
Do they fall in your good, better or best category?
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X-Series is a home run, we were one of the "test markets" for them so I've actually been selling them for almost 6 months now, great spas for the money...we now have a "good, better, best" in every shell mold, they are positioning themselves perfectly within the market imo
Do they fall in your good, better or best category?
we sell only the best Tman, the "good" is their just in case
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You do not address where they are made. If Canadian Spas are made in China wouldn't that be a bit deceptive?
Hi all
thought I would weigh in to this conversation about Canadian Spa Company as I have been with the company since it started. We use the same materials as all the high end spa manufacturer such as Lucite Acrylic, Balboa equipment, waterway pumps/ Balboa pumps (16.4 amp, 5 HP) as standard on all our spas except our plug and play models.
Our insulation starts with our 5 x 3 inch tapered cover, foil backed insulation around skirt and bottom of the spa. All our plumbing is glued and clamped, all of our jets are stainless steel and adjustable.
Our spa range comes complete with all options to make it easier for our customers, Led lights, MP3 sound system with 2 pop up speakers, aroma therapy, suction breaks and waterfalls and step.
As for after-care service we would rather let other people say how we rate, our best selling spa is the Toronto model sold by Home depot. check the reviews.
http://www.homedepot.com/p/Canadian-Spa-Company-Toronto-5-6-Person-44-Jet-Spa-with-LED-Lighting-and-Pop-Up-Speakers-CSCHTTOR/205487651?keyword=toronto+spa
This spa by the way is also our best seller Globally in the UK (Costco), Germany( Hornbach), and France (Leroy Merlin).
We manufacture a foam walled soft tub called swift current which is one of our best sellers, but this is not at the expense of acrylic line like some have suggested.
We price our spas as curbside but have an option in most circumstances to provide a backyard deliver at a small extra cost determined by a local spa professional on a case by case quote, usually under $500.00
So compare our products, our backup service and reputation and decide for yourself if we offer value
Troy Labelle
Founder
Canadian Spa Company
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As for after-care service we would rather let other people say how we rate, our best selling spa is the Toronto model sold by Home depot. check the reviews.
http://www.homedepot.com/p/Canadian-Spa-Company-Toronto-5-6-Person-44-Jet-Spa-with-LED-Lighting-and-Pop-Up-Speakers-CSCHTTOR/205487651?keyword=toronto+spa
I find it funny that the very first review on the link is from a guy whose pump quit on Day One. ;D LOL!
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I find it funny that the very first review on the link is from a guy whose pump quit on Day One. ;D LOL!
Actually, that review is one that every manufacturer would want and cherish. Sh*t happens in life, and that show exemplary service by the company.
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I find it funny that the very first review on the link is from a guy whose pump quit on Day One. ;D LOL!
Actually, that review is one that every manufacturer would want and cherish. Sh*t happens in life, and that show exemplary service by the company.
Maybe Arctic Spas should take note!
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Actually, that review is one that every manufacturer would want and cherish. Sh*t happens in life, and that show exemplary service by the company.
If someone reads far enough in, then yes, but for the casual shopper in a hurry who will only read the first paragraph... the first thing you read is "pump failed on first use".
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And if that's as far as the "casual shopper" reads, they're not very smart and probably should never buy anything that exists.
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I have a swift currant 2 from the Canadian spa co, heater packed up just after 6 months, had hassle trying to send it back via a courier. They fixed the heater and sent it back, all good, happy with the service so far. Just after a year the filter starts leaking, I email again and show pictures of the filter etc where it is leaking, £60 for me to send it back just for them to look at it and then they will give me a price to fix it, or I can spend £600 on a updated version. For god sake.
I told them not to bother I’ll fix it myself how much is the part, oh we don’t sell parts to the public, try eBay came the reply on the email.
How is this company still trading with shocking customer service like this.
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Inflatable hot tubs at a premiim $$$. Skip it.
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Nothing but trouble from the start, from a control unit that was faulty, to hoses that leaked to the wrong gaskets being sent. The latest is our control unit after 2 years has stopped working.
The company offered a 20% discount on a replacement, but reduced the warranty from 1-year to 6-months. What a bunch of scammers, stay away.
These spas are cheap and poorly made, buy something else. Inferior quality products and poor poor customer service. Save your money and buy something decent, these spas are junk.
This review is being left on October 17 @ 1527hrs., any follow up positive reviews are likely bogus.I'm a real person and purchased this item myself, I live in Plattsville, ON.
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I believe I saw them as well...small booth that also had a blow up spa and a soft sided spa they were selling? If so there are MUCH better acrylic options for not a ton more money
Now I'm really confused. You're say that because they may also sell blow up and soft sided spas, there's better acrylic options? If they stopped selling the soft sided, would that make their acrylic slightly better? But not as good as if they also stopped selling blow up spas?
I just meant in reference to their booth, they had 1 blow up, 1 soft sided, and 1 acrylic spa on hand...the acrylic as stated was your run of the mill component spa with little to no insulation/undersized filter/basic rising dragon jets (2-3 varieties at most) and a cheap control pack, and at the prices they were offering there is much better options on the market (Bullfrog X series, Jacuzzi 200 series, Hot Spot from Hot Spring, Marquis E-series) etc.
Rising Dragon jets are used by many US companies , they even produce OEM for Arctic spas WW ,Hotspring ,Bullfrog and many others